In recent years, macroeconomic uncertainties have highlighted the challenges traditional businesses face. These challenges underscore the significance of holistic automation through a combination of Intelligent Automation (IA) technologies. Enterprises embarking on IA journeys must make a pivotal decision regarding sourcing IA technologies and choose between a best-of-breed approach or a unified platform approach. Enterprises should consider cost drivers, breadth of use cases, and the current maturity of technology adoption while selecting the right-fit sourcing approach. There is a growing need to enhance the value derived from IA and streamline the costs and efforts associated with provider portfolio management. As a result, enterprises are increasingly opting for the adoption of a unified IA platform and grappling with multiple questions spanning from the scalability and security of the IA platform to its ease of use for business users. In this viewpoint, we present Everest Group’s findings from a survey of 100+ enterprise executives and IA practitioners from organizations across industries. The report will help enterprises and technology providers understand the most vital capabilities of enterprise-grade unified IA platforms, along with the role of gen AI enhancements. Scope All industries and geographies Contents In this report, we: Understand the definition of a unified IA platform, key adoption drivers, and gen AI’s impact on IA platform Assess characteristics of enterprise-grade IA platforms, enterprise preferences, and product capabilities Evaluate provider capabilities to make unified IA platforms enterprise-fit Identify challenges in IA platforms’ adoption Recommend best practices to drive unified IA platforms’ enterprise-wide adoption Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the tasks and activities involved in a process. The technology provides a data-based approach to process optimization through different applications and use cases spanning industries and process areas. The adoption of task mining solutions not only helps enterprises achieve cost savings and operational efficiencies by optimizing/automating tasks but also enhances the employee experience through better resource allocation. This report offers a comprehensive view of the task mining market, serving task mining buyers, software providers, and third-party enablers (providers and system integrators). It also delves into dimensions such as market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Additionally, the report shares the market outlook for 2023-24. Scope All industries and geographies Task mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services Contents In this report, we examine: Process intelligence Task mining market overview Buyer insights Task mining solution characteristics Task mining product capabilities and trends Task mining provider landscape Outlook for 2023-24 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations' digital transformation journeys. It offers a data-driven approach to process optimization and automation, hence, the technology is gaining rapid traction across geographies. Task mining technology can help businesses generate cost savings, improve operational efficiencies, and enhance the employee experience. It has diverse use cases across various business functions and verticals. To ensure success, enterprises should carefully choose task mining technology providers that best fit their needs. To stay ahead in the game, the technology providers are continuously improving their products with enhanced capabilities, features, and functionalities. This compendium offers detailed profiles of 19 task mining technology providers, delivering accurate and comprehensive information on their offerings and capabilities. Each profile covers the company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, capabilities across PEAK Matrix® dimensions, and key strengths and limitations. Scope Task mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market Contents This report provides key stakeholders a snapshot of 19 leading task mining technology providers’ offerings and capabilities. Each technology provider profile includes the following details: Company overview Recent deals and announcements Market adoption and client portfolio mix Product overview and partnerships Product features, functionalities, and key enhancements Measure of capabilities across PEAK Matrix® dimensions Key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Enterprises worldwide are embracing digital transformation, making it the top agenda for different users such as automation leads, process owners, and CXOs. While each of these users has distinct business priorities, they also face unique challenges in achieving their digital transformation goals. To effectively navigate these challenges and attain their objectives, enterprises are adopting a continuous discovery and intelligent automation approach. This approach empowers them to innovate and align their processes with targeted business KPIs. It involves discovering and comprehending existing processes, implementing outcome-oriented actions for process improvement, and continuously monitoring overall organizational performance and transformation initiatives. However, some enterprises may struggle to implement this approach to its fullest potential. Everest Group’s Continuous Discovery and Intelligent Automation Playbook offers a comprehensive understanding of the continuous discovery and intelligent automation approach, including its advantages, adoption drivers, and key use cases across different industries and business functions. Additionally, it provides an overview of continuous discovery and intelligent automation’s role in enabling enterprises to drive superior business outcomes across industries and functions. The playbook provides a step-by-step approach to scale deployment and driving enterprise-wide adoption of the continuous discovery and intelligent automation approach, leveraging frameworks such as the Everest Group Capability Maturity Model (CMM). Scope All industries and geographies Contents In this report, we: Discuss the evolving priorities driving the shift to digital-first Define continuous discovery and intelligent automation, along with its benefits, key applications, and use cases Analyze the role of technologies in driving continuous discovery across the intelligent automation life cycle Outline enterprises’ continuous discovery and intelligent automation journey Examine the challenges and best practices for the continuous discovery and intelligent automation journey Define frameworks and strategies to accelerate continuous discovery and intelligent automation adoption Describe process intelligence market characteristics Membership(s) Service Optimization Technologies Sourcing and Vendor Management

Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies. With diverse use cases spanning business functions and verticals, task mining proves instrumental in achieving cost savings, operational efficiencies, and elevating employee experience. Technology providers are continuously evolving, enhancing their product capabilities, features, and functionalities. To achieve success, enterprises must diligently select the right-fit task mining technology providers that suit their needs. In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Scope All industries and geographies Task mining software products that are sold on a license, irrespective of any ongoing business or IT process outsourcing or managed services The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market Contents In this PEAK Matrix® report, we provide: Everest Group’s PEAK Matrix® evaluation of 19 task mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants An overview of process intelligence products Competitive landscape of the task mining technology provider market Key task mining technology trends Providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Everest Group defines process mining as a software product that analyzes process-related information primarily sourced from event logs generated by enterprise systems such as ERP and CRM. Its purpose is to provide a fact-based approach to discover, monitor, and optimize existing processes. Process mining plays a vital role in helping organizations achieve various benefits, including improved operational efficiencies and enhanced process quality. Moreover, it has opened up opportunities to target business and strategic outcomes such as accelerated digital transformation, enhanced customer experience, top-line growth, and sustainability. This report offers a comprehensive view of the process mining market, serving process mining buyers, software providers, and third-party enablers (providers and system integrators). It also delves into dimensions such as market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Additionally, the report shares the market outlook for 2023-24. Scope All industries and geographies Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services Contents In this report, we examine: Process intelligence Process mining market overview Buyer insights Process mining solution characteristics Process mining product capabilities and trends Process mining provider landscape Outlook for 2023-24 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Process mining plays a vital role in driving operational excellence and facilitating enterprises’ digital transformation initiatives. By employing a data-driven approach, it enables continuous discovery, monitoring, and optimization of existing processes. The global process mining market is growing, with diverse applications across business functions and industries. Process mining holds the potential to enhance operational efficiency, ensure process governance and compliance, and elevate the customer experience. In response to market demand, technology providers are rapidly advancing their products to offer enhanced capabilities, features, and functionalities. However, selecting the right-fit process mining technology providers is essential for achieving success. This compendium provides comprehensive and fact-based snapshots of 18 leading process mining technology providers and evaluates their offerings and capabilities. It will assist buyers in selecting providers that best align with their needs. Scope All industries and geographies Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services This assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market Contents This report provides key stakeholders a snapshot of 18 leading process mining technology providers’ offerings and capabilities. Each technology provider profile includes the following details: Company overview Recent deals and announcements Market adoption and client portfolio mix Product overview and partnerships Product features, functionalities, and key enhancements Measure of capabilities across PEAK Matrix® dimensions Key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Process Mining Sourcing and Vendor Management

Process mining plays a crucial role in driving operational excellence and facilitating enterprises’ digital transformation initiatives by employing a data-driven approach to continuously discover, monitor, and optimize existing processes. The process mining market is gaining strong momentum globally and finding diverse applications across business functions and industries. Process mining offers the potential to enhance operational efficiency, ensure process governance and compliance, and elevate the customer experience. In response to market demands, technology providers are swiftly advancing their products to offer enhanced capabilities, features, and functionalities. However, to achieve success, it is critical for enterprises to select the right-fit process mining technology providers. In this report, we examine 18 process mining technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against the competition. Scope Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies Assessment based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market Contents In this PEAK Matrix®; report, we provide: Everest Group’s PEAK Matrix® evaluation of 18 process mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants An overview of process intelligence products Competitive landscape of the process mining technology provider market Key process mining technology trends Key strengths and limitations of each process mining technology provider Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Enterprises worldwide are embracing digital transformation, with a growing focus on enhancing customer and employee experiences instead of solely pursuing traditional objectives such as cost savings. As stakeholder experience drives the transformation agenda, attended automation is rapidly gaining attention. Attended automation allows individual employees to leverage automation and focus on high-value work, significantly enhancing automation accessibility for business users and assisting in the automation of more relevant use cases. However, some enterprises may struggle in implementing attended automation effectively to achieve maximum benefits. Everest Group’s Attended Automation Playbook offers a comprehensive understanding of the attended automation solution, including its advantages, adoption drivers, and key use cases across different business functions. Additionally, it provides an overview of attended automation’s role in enabling enterprises to drive successful adoption of the citizen model. The playbook provides a step-by-step approach to scaling the use of attended automation and driving enterprise-wide adoption, leveraging frameworks such as the Everest Group Capability Maturity Model (CMM). Scope All industries and geographies Contents In this report, we: Discuss the evolving priorities driving the shift to digital-first Define attended automation, along with its benefits, key applications, and use cases Examine the role of attended automation in enabling enterprises to drive successful adoption of the citizen model Outline enterprises’ attended automation journey Examine the challenges and best practices for the attended automation journey Define frameworks and strategies to accelerate attended automation adoption Describe attended automation market characteristics Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

System transformation plays a vital role in enterprises’ digital transformation initiatives and enables them to keep pace with technical advances, meet market demands, and create greater value. However, many enterprises embark on system transformation journeys without understanding their existing business processes. Performing system transformation on non-optimal processes can amplify underlying inefficiencies, impacting the transformation project’s value. Hence, it is vital for enterprises to focus on process optimization that helps understand as-is processes, eliminate process inefficiencies, and reengineer processes to achieve the desired results. Today, mature enterprises are adopting process optimization to enhance their system transformation projects and overcome these barriers. In this viewpoint, we explore enterprises’ system transformation initiatives and identify mature enterprises that have achieved superior business outcomes by adopting process optimization. We also examine how mature enterprises have leveraged technologies such as process mining to enable data-driven process optimization in their system transformation projects. Scope All industries and geographies Contents In this report, we: Examine system transformation’s role in enabling digital transformation Study the importance of process optimization in system transformation Review technologies that empower enterprises’ process optimization efforts Provide the best practices and key success factors of process optimization Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management