To remain resilient and competitive, organizations’ need to evolve into a digital-first business cannot be understated. Manual operations present challenges that have prompted a shift toward digital, automated, and intelligent business processes. Digital technologies, particularly Intelligent Automation (IA), have become pervasive. Enterprises are expected to rely on IA as a key driver for cost optimization, which is a top priority in the current recessionary environment. In response, solution providers have embraced a digital-powered model to deliver these benefits to their buyers. One of the most effective digital tools fueling this transformation is Intelligent Process Automation (IPA). This report offers IPA buyers and solution providers an in-depth analysis of the market. It examines adoption trends, solution characteristics, services characteristics, the solution provider landscape, challenges, best practices, and the outlook for 2023-24. Scope IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but excluding traditional BPO services IPA services only: sourcing IPA services such as consulting, implementation, and maintenance This report does not cover independently licensed IPA technology products or those embedded within broader BPO deals All industries and geographies Contents In this report, we examine: The IPA market Adoption trends by industry, business function, geography, and buyer size Solution characteristics Services characteristics IPA solution provider landscape Challenges, best practices, and future outlook Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

With new innovations and technologies entering the market, organizations must evolve into digital-first businesses to stay resilient and competitive. Intelligent Process Automation (IPA) leads operational transformation, revolutionizing businesses by automating mundane tasks. With generative AI taking centerstage, the scope and capabilities of automation have expanded significantly. Implementing IPA solutions strategically not only streamlines workflows but also frees valuable human resources, allowing organizations to focus on innovation and core objectives. Buyers across various sectors are swiftly adopting IPA to drive digital transformation initiatives. Meanwhile, solution providers are actively innovating and tailoring IPA solutions to meet specific organizational needs, empowering businesses to achieve greater agility and scalability in their operations. In this report, we provide an in-depth analysis of the IPA market for both buyers and solution providers. It covers IPA solution and service capabilities, the provider landscape, adoption trends, challenges, best practices, and the outlook for 2024-25. Scope All industries and geographies IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but excluding traditional BPO services IPA services only: sourcing IPA services such as consulting, implementation, and maintenance Contents In this report, we examine: IPA market overview and its future outlook Adoption trends by industry, business function, geography, and buyer size IPA solution and service characteristics The IPA solution provider landscape Challenges and best practices Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management