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  • NEW
    Thematic Report

    July 14, 2025
    Agentic AI is an evolved form of artificial intelligence that enables autonomous agents to set goals, make decisions, and take adaptive actions independently. These agents can decompose complex workflows into manageable subtasks, align their actions with defined objectives, and execute processes with minimal human oversight. By combining real-time reasoning, contextual memory, and the ability to interact with diverse enterprise systems, agentic AI allows for truly end-to-end, goal-driven automation. This new paradigm surpasses the capabilities of traditional intelligent automation and generative AI by enabling autonomous, context-aware systems that have the potential to make processes more time-efficient and less dependent on humans. As a result, agentic AI is rapidly gaining traction across industries and business functions. In this report, we examine the global agentic AI market, including the evolution of agentic automation, market characteristics, and the adoption landscape segmented by geography, industry, buyer size, and business process. We evaluate key solution characteristics such as training and support, partner ecosystems, deployment models, and commercial models. Additionally, we analyze the competitive landscape along with exploring emerging technology trends shaping the agentic ecosystem, such as large action models, model context protocol, agent-to-agent communication, and neuro-symbolic programming.
  • State of the Market

    June 27, 2025
    Intelligent Document Processing (IDP) uses AI to capture, categorize, and extract data from various document types for further processing. This typically non-invasive solution can integrate with internal applications, systems, and other automation platforms. IDP technology providers are increasingly offering low-/no-code capabilities to enable citizen developers to build document intake and processing workflows. Providers are also integrating IDP with large language models and agentic AI capabilities to improve extraction accuracy, enhance context understanding, and enable end-to-end document processing. IDP adoption helps enterprises save costs, improve workforce productivity, and improve employee and customer experiences. In this report, we examine the IDP market, including buyers, software providers, and third-party enablers (providers and system integrators). The report also analyzes market size and adoption trends, buyer satisfaction, product capabilities and trends, solution characteristics, provider landscape, IDP adoption challenges, and outlook for 2025-26. It also offers insights into the Banking and Financial Services (BFS)-specific IDP market, covering key use cases, capabilities, and trends.
  • Provider Compendium

    May 29, 2025
    Businesses must adapt to the evolving digital landscape to remain competitive and resilient. As manual operations continue to present scalability and accuracy challenges, organizations are increasingly shifting toward digital, automated, and intelligent processes. Intelligent Automation (IA) has become foundational in enabling enterprises to boost productivity and efficiency, especially amid cost optimization pressures in uncertain economic conditions.. Intelligent Process Automation (IPA) is among the most effective digital transformation drivers. Recognizing growing enterprise demand, solution providers are rapidly evolving their offerings to embed advanced technologies such as agentic AI, generative AI, and orchestration frameworks into their IPA portfolios.. Everest Group defines IPA as the application of IA in business processes through a combination of technologies, including RPA and cognitive/AI-based automation. This report presents detailed profiles of 24 leading IPA solution providers and evaluates their offerings and capabilities. It enables IPA buyers to identify the best-fit providers based on their specific automation goals. Additionally, it will enable solution providers to assess how their capabilities and offerings stack up against those of their competitors. Scope IPA solutions: includes the sourcing of IPA technology products bundled with consulting, implementation, and maintenance services. It does not include traditional BPO services IPA services only: includes consulting, implementation, and maintenance of IPA solutions The report excludes IPA technology products licensed independently or embedded within broader BPO deals Coverage: all industries and geographies Contents This report provides a detailed view of 24 IPA solution providers’ capabilities. Each profile includes the company’s: Overview and recent deals and announcements IPA revenue and FTE mix Solutions portfolio
  • Tech Vendor Spotlight

    May 27, 2025
    In an era marked by rapid generative AI adoption, AI governance is emerging as an essential safeguard for enterprises striving to balance innovation with responsibility. As AI systems become more autonomous and complex, bias risks, obscurity, regulatory noncompliance, and ethical misuse grow substantially. AI governance provides a structured framework to mitigate these challenges by embedding explainability, accountability, privacy, fairness, and security into AI-driven decision-making. This report examines AI governance’s growing importance in the enterprise landscape, analyzing its evolution from data governance to formal regulatory frameworks. It highlights how AI governance solutions offered as integrated platforms help organizations ensure compliance, reduce risk, and foster trust in AI systems. The report also assesses 16 key providers in the AI governance space and explores the emerging trends, including regulatory convergence, AI governance as a service, and the rise of specialized AI oversight roles, shaping the future of responsible AI deployment. Scope All industries and geographies Contents In this report, we examine: AI governance Key evolving trends and imperatives shaping the industry Key business challenges in AI systems’ implementation AI governance as a solution to address business challenges AI governance evolution AI governance solutions’ core components Important considerations when selecting AI governance providers Key AI governance providers
  • Tech Launch Perspective

    May 26, 2025
    Agentic AI is reshaping how enterprises approach AI adoption by enabling intelligent, autonomous, interoperable, and proactive systems. It bridges the gap between systems and humans, enabling organizations to deliver highly personalized, emotionally intelligent, and contextually aware interactions at scale. At Google Cloud Next 2025, Google introduced a structured and modular approach to enterprise agent deployment, focused on reducing provider lock-in and enabling scalable AI agent deployment. Key announcements included Agentspace, an platform for agentic search and no-code agent creation, and the Agent2Agent Protocol, a cross-provider communication standard. Other major product announcements included AI Agent Marketplace, Agent Development Kit, and Agent Engine. In this report, we analyze Google’s product announcements from Cloud Next 2025 against prevailing enterprise demand themes for agentic AI, such as the need for multimodal capabilities, platform scalability, and AI stack optimization. The report evaluates Google’s strengths, differentiators, and areas where operational complexity, ecosystem maturity, and governance clarity can be improved to enhance enterprise adoption. Scope All industries and geographies This assessment is based on Everest Group’s review of announcements made at Google Cloud Next 2025 Contents In this report, we: Key themes driving and inhibiting enterprise demand for agentic AI Google’s current positioning in the agentic AI market Announcements from Google Cloud Next 2025 Google’s enterprise agentic AI offerings
  • FEATURED
    Innovation Watch

    May 12, 2025
    Organizations are rapidly embracing agentic AI to enhance operational efficiency, lower costs, and respond more effectively to evolving business challenges. It started with basic tools, such as RPA, that handled simple, repetitive tasks. Over time, it became more advanced systems using AI technologies, such as ML and Natural Language Processing (NLP), to manage more complex work. The next key update in this journey is agentic AI, which embeds autonomy, adaptability, and decision-making into systems. These capabilities enable systems to act independently, respond to dynamic conditions in real time, and significantly reduce the need for human oversight, thereby streamlining operations, accelerating decision-making, and offering a competitive edge in a rapidly changing market. In this report, we evaluate 24 agentic AI technology providers offering prebuilt agents and agent builders. The report classifies them as Luminaries, Fast Followers, Influencers, or Seekers based on the Everest Group’s Innovation Watch Assessment. It explores agentic AI use case prioritization by evaluating industries and business functions that stand to benefit most from its adoption. The research also delves into agentic AI’s impact on addressing key business challenges, driving automation, improving decision-making, and enhancing operational efficiency. Scope All industries and geographies This report is based on Everest Group’s interactions with leading agentic AI technology providers and the agentic AI technology’s ongoing analysis Contents In this report, we Position 24 agentic AI technology providers on the Everest Group’s Innovation Watch Assessment framework Assess the providers’ agentic AI products Examine key business challenges and agentic AI’s role in addressing them Provide a framework to prioritize investments in agentic AI use cases
  • Provider Compendium

    April 30, 2025
    Intelligent Document Processing (IDP) products remain vital in enterprises’ automation technology portfolios. It uses AI technologies, such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning, to classify and extract information from structured, semi-structured, and unstructured documents. Generative AI and agentic AI advances are driving providers to enhance their IDP capabilities. IDP integrates with internal applications, systems, and other automation platforms, offering a non-invasive approach. Continuous advances in IDP products result in ongoing improvements in capabilities, features, and functionalities. In the Banking and Financial Services (BFS) industry, the demand for specialized processing solutions is growing due to the document-intensive processes and their substantial presence in the broader IDP market. Since the BFS industry’s highly regulated nature of BFS industry, enterprises must carefully select a reliable and compliant IDP technology provider to successfully implement IDP. This compendium provides accurate, comprehensive, and fact-based snapshots of 29 leading IDP technology providers, including 10 leading BFS-specific IDP technology providers. Each profile includes the provider’s company overview, recent deals and announcements, market adoption and client portfolio mix, product features, and functionalities. Scope All industries and geographies The report examines IDP solutions that are sold on license, regardless of any ongoing business or IT process outsourcing or managed services This assessment is based on Everest Group’s annual RFI process for the year 2024-25, interactions with leading IDP technology providers, client reference checks, and an ongoing analysis of the IDP market Contents In this report, we: Assess providers’ recent deals and announcements Evaluate IDP products’ market adoption Analyze providers’ client portfolio mix and partnerships Examine providers’ product features
  • Viewpoint

    April 24, 2025
    As enterprises seek to navigate complex and dynamic business environments, agentic automation is emerging as a powerful transformation of traditional Intelligent Automation (IA). By combining structured automation with AI-powered decision-making, agentic automation enables systems to sense, decide, act, and learn autonomously, unlocking greater productivity and operational autonomy. In this report, we assess agentic automation’s evolving landscape by examining its key attributes, real-world enterprise use cases across industries, and its potential to drive strategic value. The report offers a robust value assessment framework that evaluates agentic automation adoption’s benefits and costs across five high-impact use cases: KYC, invoice processing, warranty claims processing, customer onboarding, and employee onboarding. This comprehensive assessment helps decision-makers with the mechanism to quantify agentic automation’s value, build a compelling business case, and plan its enterprise-wide implementation. The research also outlines key considerations to help organizations navigate adoption challenges and realize agentic automation’s full potential. Scope All industries and geographies Contents In this report, we: Understand agentic automation Assess key use cases across industries and functions Measure agentic automation’s value Present the value assessment framework for agentic automation Examine value assessment for enterprise use cases Analyze key enterprise considerations for agentic automation adoption
  • PEAK Matrix®

    April 03, 2025
    To stay competitive, companies are transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. Intelligent Automation (IA) boosts productivity and streamlines processes. With rapid generative AI advances, enterprises are accelerating automation initiatives and prioritizing more adaptive, context-aware, and human-like automation solutions that enhance decision-making and process optimization. Additionally, agentic AI is emerging as a key enabler, allowing AI-powered systems to execute complex tasks autonomously while continuously learning and improving. In response, providers are adopting Intelligent Process Automation (IPA). IPA helps businesses navigate market complexities with increased agility and clarity. In this report, we examine 24 IPA solution providers’ capabilities and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers. The report enables buyers to select the right-fit providers for their needs and empowers providers to benchmark themselves against each other. Scope All industries and geographies IPA solutions: Sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services IPA services: Sourcing IPA services such as consulting, implementation, and maintenance This report does not cover IPA technology products that are licensed independently or embedded in broader BPO deals Contents In this report, we: Assess the IPA solutions provider market Position IPA solution providers as Leaders, Major Contenders, Aspirants, and Star Performers Compare providers’ key strengths and limitations
  • PEAK Matrix®

    March 27, 2025
    Intelligent Document Processing (IDP) products remain vital in enterprises’ automation technology portfolios. IDP uses AI technologies, such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning, to classify and extract information from structured, semi-structured, and unstructured documents. Generative AI and agentic AI advances are also driving providers to enhance their IDP capabilities. The Banking and Financial Services (BFS) industry has shown strong demand for specialized processing capabilities due to numerous document-intensive processes and its significant market presence in the IDP market. IDP products’ advanced capabilities, features, and functionalities further drive this demand. Given the industry’s highly regulated nature, enterprises must collaborate with the right IDP technology providers to successfully implement IDP. In this report, we analyze 29 leading IDP technology providers’ and 10 BFS industry-specific IDP providers’ capabilities on Everest Group’s PEAK Matrix®. This research helps buyers select the right-fit technology providers for their needs and empowers technology providers to benchmark themselves against their competition. Scope All industries and geographies The report focuses on IDP solutions sold on license, regardless of any ongoing business or IT process outsourcing or managed services The report includes leading technology providers in the IDP market and providers that focus on the BFS-specific IDP market Contents In this report, we: Assess leading IDP technology providers and those specializing in BFS-specific IDP processes Position providers as Leaders, Major Contenders, Aspirants, and Star Performers Analyze the technology providers market’s competitive landscape Compare providers’ key strengths and limitations