The rapid rise of generative AI has led to a global infrastructure transformation, accelerating demand for high-performance computing and next-generation data centers. As enterprises and governments invest in sovereign compute capabilities, India is emerging as a key player due to its expanding digital economy, progressive policy environment, and growing hyperscaler activity. This report explores how India’s data center ecosystem is evolving, from concentrated tier-1 city hubs to a more distributed, regionally balanced model aligned with AI demands. However, not all regions are equally equipped to support dense, latency-sensitive AI workloads. Power availability, network infrastructure, land access, and environmental resilience vary widely across cities. To evaluate these differences, Everest Group introduces the CALIBER-DC framework, a comprehensive model that assesses regional data center readiness across key dimensions. This Viewpoint offers strategic insights for infrastructure developers, policymakers, and enterprises seeking to scale AI infrastructure in India.

Despite global economic challenges, political shifts, and increased returns scrutiny in 2024, enterprises remain optimistic. They focus on value creation and enhancing employee experience through workplace transformations. These transformations include generative AI, copilots, collaborative cloud tools, and agentic AI. As enterprises seek to stay competitive, they increasingly partner with providers to guide them in adopting and evolving these new technologies. This shift has led to heightened expectations, with enterprises demanding more from their providers and seeking strategic partnerships with innovation. In response, providers are exploring new ways to meet these evolving demands across industries. While several have found the right mix to meet client management and introduce innovative commercial models, challenges remain around ensuring consistent innovation, delivering added value, and maintaining resources’ technical expertise. In this report, we examine enterprise satisfaction levels with their providers. The report explores reasons for dissatisfaction and outlines enterprises’ future priorities. It also identifies the top five digital workplace service providers delivering superior value across North America and Europe. Scope Geography: North America and Europe Inclusion criteria for rankings: primary inputs gathered through buyer references, case studies, and RFI documents for Digital Workplace PEAK Matrix® Assessment 2024 Contents In this report, we: Offer a summary of enterprises’ views on providers’ capabilities Assess enterprise satisfaction levels regarding their digital workplace service providers Analyze enterprises’ future priorities in the digital workplace, detailing solutions, or technologies that enterprises plan to invest in Evaluate the top five digital workplace service providers delivering superior value across North America and Europe Membership(s) Digital Workplace Sourcing and Vendor Management

After a period of substantial growth, the digital workplace market has slowed, primarily due to global macroeconomic challenges. These conditions have prompted organizations to focus on maximizing the value of their prior investments. However, investment trends are expected to resurge in the next few years, characterized by a strategic blend of cost optimization and transformative initiatives. Generative AI is at the forefront of this shift, fueling organizational change and innovation. Mid-market digital workplace customers share priorities with larger enterprises but approach them differently. While large organizations can develop complex, highly customized solutions, most SMBs focus on cost efficiency and prefer staggered investments through shorter, more agile engagements. In response to these distinct demands and the evolving workplace landscape, service providers are increasingly investing in different initiatives and building unique offerings and IP assets to support mid-market clients in their digital workplace transformation. This report combines information from interactions with 21 digital workplace service providers and Everest Group's proprietary intellectual property to create precise, fact-driven profiles. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, digital workplace offerings, innovations and investments, partner network, and strengths and limitations. Scope Industry: digital workplace services Geography: global Contents This report includes: 21 digital workplace services providers’ profiles Digital workplace services vision with revenue details Proprietary solutions for digital workplace services Recent innovations, investments, and mergers and acquisitions made in the digital workplace services space Digital workplace services partnerships with various business organizations Membership(s) Digital Workplace Sourcing and Vendor Management

The digital workplace is at a pivotal juncture, entering a phase of value-centric transformation. Economic slowdowns have intensified scrutiny on enterprise spending, driving a focus on cost-effective, value-driven approaches. This phase offers providers a unique opportunity to stand out with innovative and distinctive solutions. Mid-market digital workplace customers share similar priorities with larger enterprises but approach them differently. While large organizations have the resources to develop complex, highly customized solutions, most mid-market enterprises focus on cost efficiency and prefer staggered investments through shorter, more agile engagements. Providers are responding by increasingly investing in different initiatives and building unique offerings and IP assets to support mid-market clients' digital workplace transformation. In this report, we assess 21 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® Mid-market Enterprises and highlight each provider's strengths and limitations. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process conducted over Q2 and Q3 2024, interactions with leading digital workplace services providers, and an ongoing analysis of the digital workplace services marketplace for mid-market enterprises Contents In this report, we examine 21 digital workplace services providers’ profiles and include: An assessment of their market impact and vision and capabilities Their key strengths and limitations Sourcing considerations for enterprises Membership(s) Digital Workplace Sourcing and Vendor Management

After a period of significant growth, the global services market has witnessed a slowdown due to prevalent macroeconomic challenges, however, the growth of the digital workplace market remains promising, driven by new enterprise investments focused on cost optimization and gen AI-powered transformations. With the North American market facing the brunt of global macroeconomic conditions, enterprises have scrutinized their spend with a heightened focus on value-driven outcomes throughout their workplace transformation journey. Moreover, providers are strengthening themselves by focusing on industry-specific workplace solutions, gen AI-led innovations, and product-driven approaches. In Europe, enterprises continue to exhibit cautious optimism, as evidenced by their strategic investments in digital workplaces with a key focus on enhancing employee experience, sustainability, and governance. Additionally, providers are differentiating their offerings through innovation and by maintaining an ideal balance between global and local service delivery mix to align with cultural nuances, increased regulatory and compliance requirements, and dynamic sustainability mandates. In this report, we assess 31 digital workplace services providers featured on the Digital Workplace Services PEAK Matrix® – North America and Europe. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, digital workplace offerings, innovation and investments, partner network, and strengths and limitations. Scope Industry: digital workplace services Geographies: North America and Europe Contents This report includes: 31 digital workplace services providers’ profiles Digital workplace services vision with revenue details for North America and Europe Proprietary solutions for digital workplace services Recent innovations, investments, and mergers and acquisitions made in the digital workplace services space Digital workplace services partnerships with various business organizations Memberships Digital Workplace Sourcing and Vendor Management

The digital workplace is at a pivotal juncture, entering a phase of value-centric transformation. Economic slowdowns have intensified scrutiny on enterprise spending, driving a focus on cost-effective, value-driven approaches. This phase presents providers with a unique opportunity to stand out with innovative and distinctive solutions. In North America, macroeconomic headwinds, including rising inflation, higher banking interest rates, and political complexities, have weakened spending momentum, prompting a heightened focus on optimizing costs and realizing value from previous transformation investments. In response, providers are expanding their solution portfolios by integrating next-generation technologies, such as generative AI, while also developing industry- and persona-specific offerings. Additionally, providers are moving ahead with a cost-plus-value-driven approach to better position themselves as strategic partners to their enterprise customers. In this report, we assess 28 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® North America and highlight each provider's strengths and limitations. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries Geography: North America This assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2024, interactions with leading digital workplace services providers, and an ongoing analysis of the digital workplace services marketplace in North America Contents In this report, we examine 28 digital workplace services providers’ profiles and include: An assessment of their market impact and vision and capabilities Their key strengths and limitations Sourcing considerations for enterprises Membership(s) Digital Workplace Sourcing and Vendor Management

Aftermath a period of substantial growth, the digital workplace market has slowed due to global macroeconomic conditions, which has compelled enterprises to realize their prior investments. However, the upcoming years are poised to witness a resurgence in enterprise investment trends, mainly cost optimization and transformative initiatives via gen AI. Improving Employee Experience (EX) is the top priority in the European digital workplace market, with an increased focus on cost optimization. The market also maintains a combination of global and local service delivery to manage cultural nuances and deal with regulatory and compliance restrictions, dynamic sustainability mandates, and complex vendor landscapes. Digital workplace service providers strengthen their geographical capabilities and offer enterprises industry- and persona-specific solutions that follow a security-by-default approach and ESG compliance. Additionally, providers enhance their consulting and advisory capabilities to position themselves as strategic enterprise partners. In this report, we assess 23 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® – Europe. The report will enable buyers to select the best-fit provider for their sourcing considerations and empower providers to benchmark themselves against their competition. Scope All industries Geography: Europe This assessment is based on Everest Group’s annual RFI process for Q1 and Q2 2024, interactions with leading digital workplace service providers, and an ongoing analysis of the European digital workplace services marketplace Contents In this report, we: Examine 23 digital workplace service providers’ market impact, vision, and capability Assess providers’ key strengths and limitations Evaluate enterprise sourcing considerations Membership(s) Digital Workplace Sourcing and Vendor Management

Despite facing global economic challenges, political changes, trade wars, and increased RoI scrutiny, enterprises maintain a positive outlook toward 2024, intensifying their focus on creating value and enhancing employee experience. Providers play a vital role in guiding enterprises through the evolution and adoption of new technologies, providing them with a competitive edge over their peers. These providers are actively exploring ways to meet the evolving needs of enterprises. Enterprises now demand more from providers, seeking true strategic partnerships. While providers have identified the right mix to satisfy client management and offer innovative commercial constructs, concerns persist regarding the innovation, value addition, and technical expertise of resources. Although enterprises anticipate higher value from their providers, achieving genuine enterprise satisfaction within resource constraints poses a challenge that providers must navigate. In this report, we examine the satisfaction levels of enterprises with their providers, explore the reasons for dissatisfaction, outline enterprises’ future priorities, and identify the top five digital workplace service providers delivering superior value across North America and Europe. Scope Geography: North America and Europe Inclusion criteria for rankings: primary inputs gathered through buyer references, case studies, and RFI document for Digital Workplace PEAK Matrix® Assessment 2023 Contents In this report, we present: A summary of various enterprises’ views on providers’ capabilities and an assessment of the satisfaction levels among enterprises regarding their digital workplace service providers Enterprises’ future priorities in the digital workplace, detailing the solutions or technologies that enterprises plan to invest in An analysis of the top five digital workplace service providers delivering superior value across North America and Europe Membership(s) Digital Workplace Outsourcing Excellence

Organizations often place a higher emphasis on Customer Experience (CX), which remains vital in shaping brand equity and revenue, and tend to overlook Employee Experience (EX), which can bring the next level of differentiation for organizations. Navigating the path to achieve a superior EX is not without its hurdles, with one of the primary challenges being establishing an appropriate performance measurement model. In the ever-evolving landscape of employee-centricity and service excellence, Experience Level Agreements (XLAs) are emerging as a transformative paradigm, redefining how organizations can measure and prioritize EX. XLAs are positioned as the future of experience and overall performance measurement, as they not only mitigate the challenges associated with traditional methods but also elevate the same to unravel true EX. In this report, we explore EX measurement in the face of changing workforce dynamics, offer insights into XLAs, and assist enterprises in understanding and approaching XLAs by adopting a phased strategy. Scope All industries and geographies Contents In this report, we examine: EX measurement in the face of changing workforce dynamics Enterprise guide to XLA adoption Membership(s) Digital Workplace Sourcing and Vendor Management

In the upcoming years, the digital workplace is poised for a remarkable shift, marked by the third wave of value-centric transformation. During this phase, enterprises will embrace a fully digital future of work, prioritizing employee experience, realizing value, enhancing productivity, achieving cost efficiency, and fostering workplace cohesion. In North America, the current economic landscape, marked by factors such as increasing inflation, banking crisis, a steep rise in interest rates, and intense competition for talent, has compelled enterprises to examine their expenditures and intensify their focus on business value outcomes and value creation throughout their workplace transformation journey. At the same time, there is a growing interest in industry-specific workplace solutions, AI-driven innovations, and product-oriented approaches. Providers are focusing on strengthening their capabilities to assist enterprises in their workplace initiatives. In this report, we assess 26 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® Assessment – North America. Each profile offers a comprehensive picture of the digital workplace service provider’s vision and strategy, scope of services offered, digital workplace offerings, innovation and investments, partner network, and strengths and limitations. Scope All industries Geography: North America This assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2023, interactions with leading digital workplace service providers, and an ongoing analysis of the digital workplace services market in North America Contents This report features 26 provider profiles focused on digital workplace services and includes: A summary dashboard – assessment of market impact, and vision and capabilities Detailed strengths and limitations A general overview of providers’ digital workplace services business – vision, scale, overall focus, and extent of adoption of providers’ digital workplace services across industries, service segments, buyer groups, and geographies An overview of providers’ digital workplace services offerings – portfolio of services and relative focus across service lines An assessment of providers’ digital workplace services domain investments, key solutions, and key partnerships Membership(s) Digital Workplace Sourcing and Vendor Management