Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition in understanding key market dynamics and the related opportunities presented by each location. Our report on Thailand offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Scope: Industry: Global sourcing Geography: Asia-Pacific Contents: This report looks at: Overview of Thailand Market activity Talent and cost overview Overview of global services delivery Risk profile Membership(s) Locations Insider™ Sourcing and Vendor Management

There have been significant variations in operating and business environment risk across locations driven by multiple factors such as quality of IT/BP infrastructure, safety and security, digital readiness, quality of life, coronavirus pandemic, geopolitical, regulatory, and macroeconomic environment; however, towards the end of the 2020, major economies across regions saw recovery in growth, as coronavirus related curbs and restrictions were eased and lifted. At an overall level, APAC offers safe and secure environment with relatively high macroeconomic stability. Americas offers a high quality of life, however, there are some concerns, primarily in Central and South America in areas such as regulatory environment, digital readiness, and quality of infrastructure. Within EMEA, locations offer high-quality infrastructure, high quality of life, and a safe and secure business environment. The Global Locations State of the Market Report 2021 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. The broader report has three parts – Key Trends Shaping the Landscape, Risk Watch and Locations PEAK Matrix®;. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix® assessment of locations. Scope Industry: global services Geography: global Contents Risk Watch Risk dashboard Updates on key changes in risk profiles for various delivery locations Key risks/opportunities to watch out for at various delivery locations across various regions Membership(s) Locations Insider™ Sourcing and Vendor Management

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition by helping them understand key market dynamics and the related opportunities presented by each location. Our report on Lithuania offers data-backed research to understand the market in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight combined with other reports in Everest Group’s Locations Insider™ subscription makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Sourcing and Vendor Management

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition by helping them understand key market dynamics and the related opportunities presented by each location. Our report on Taiwan offers data-backed research to understand the market in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight combined with other reports in Everest Group’s Locations Insider™ subscription makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition in understanding key market dynamics and the related opportunities presented by each location. Our report on Bulgaria offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™

While 2019 witnessed some changes in the relative positioning of the locations, going forward, we expect significant changes as players look to optimize their portfolios by expanding into nearshore markets. Across Asia Pacific, India and the Philippines maintained their ‘’leader’’ positions for specific English delivery functions; there is evidence of increasing preference towards leveraging tier-2/3 locations. Within Americas, Argentina and Costa Rica remained ‘’leaders’’ for bilingual BPS delivery and are also known for IT and contact center delivery. In Europe, Middle East and Africa, Poland continued to remain ‘’leader’’ for European languages BPS followed by Ireland The Global Locations State of the Market Report 2020 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. The broader report has three parts – Key Trends Shaping the Landscape, Risk Watch and Locations PEAK Matrix®. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix™ assessment of locations. Scope Industry: global services Geography: global Contents This part of the report includes the following topics: Locations PEAK Matrix®: Objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); key market segments in scope include: Information Technology – Application Development and Maintenance (IT-ADM) Contact center (English language) Transactional Business Process Services (BPS) Complex/judgment-intensive BPS Bilingual (Spanish and English language) BPS Multilingual (European languages) BPS Analytics Digital services Engineering/R&D services IT services in the US Membership(s) Locations Insider™  

There have been significant variations in operating and business environment risk across locations driven by multiple factors such as quality of IT/BP infrastructure, safety and security, digital readiness, quality of life, geopolitical, regulatory, and macroeconomic environment. Across Asia Pacific, most locations offer favourable operating environment; however, coronavirus outbreak has caused significant disruption in the day-to-day operations of IT-BP services firms in China, South Korea, and Japan. Within Americas, there are some concerns around regulatory environment, digital readiness, quality of infrastructure, and safety and security across locations such as Argentina, Guatemala, Honduras, and Nicaragua. In Europe, Middle East and Africa, most locations offer favourable business environment backed by strong infrastructure, strong macroeconomic conditions, and relatively stable political systems. The Global Locations State of the Market Report 2020 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. The broader report has three parts – Key Trends Shaping the Landscape, Risk Watch and Locations PEAK Matrix®. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix™ assessment of locations. Scope Industry: global services Geography: global Contents This part of the report includes the following topics: Risk Watch Risk dashboard Updates on key changes in risk profiles for various delivery locations Key risks/opportunities to watch out for at various delivery locations across various regions Membership(s) Locations Insider™

The global services landscape continued to experience growth in 2019, though at a slower pace in terms of both revenue and headcount due to a global macroeconomic slowdown, tightening legal/regulatory landscape (GDPR, Brexit), and volatile currency fluctuations. Market activity for new center setups was high across regions, though new center setups grew at slower pace in 2019 over 2018. For new center setups, engineering/R&D and IT services continue to experience the highest growth. The Global Locations State of the Market Report 2020 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. The broader report has three parts – Key Trends Shaping the Landscape, Risk Watch and Locations PEAK Matrix®. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix™ assessment of locations. Scope Industry: global services Geography: global Contents This part of the report includes the following topics: Key Trends Shaping the Landscape Growth of the global services market Evolving geography-specific trends Shifting sourcing models and services mix The rise of reshoring Membership(s) Locations Insider™  

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition in understanding key market dynamics and the related opportunities presented by each location. Our report on Poland offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™

The global services landscape experienced high growth in 2018 in terms of overall market activity for new center setups. Headcount growth was slower than last year owing to advances in automation capabilities by offshore entities, a talent shortage for new-age technologies, increased onshoring by enterprises, and weakening financial sentiment across the world. At the same time, there was a marginal shift in growth from offshore to nearshore locations, primarily driven by enterprise and service provider initiatives to rebalance and optimize their existing locations portfolios. While Asia Pacific continues to dominate the global services space, Nearshore Europe grew significantly in digital services delivery. At an overall level, engineering/R&D and IT services continue to dominate the global services industry. The Global Locations Annual Report 2019 describes the nuances of the global services locations landscape and interprets locations-related developments and trends to help in locations portfolio strategy design. It presents insights on market size and growth and global services exports by region and country, and offers an update of locations activity by region and country and trends affecting global locations (changes in the investment environment, key global developments, and changes in exposure to various risks). It also provides an industry-leading comparison and analysis of key changes in maturity, arbitrage, stability, and potential of global delivery locations/cities through our PEAK Matrix™. Contents: This report has three parts: Key trends shaping the landscape Growth of the global services market: An update on the size and growth of the global services exports market by revenue, headcount, and center set-up activity Evolving geography-specific trends: Perspectives on global services delivery in 2018 by region Shifting sourcing models and services mix: An update on key trends vis-à-vis functions supported, evolving sourcing strategies, and uptick in digital activity The rise of reshoring: Insights on key trends around service provider activity in offshore and onshore locations Risk watch Risk dashboard – risk ratings across parameters, such as quality of infrastructure, safety & security, digital readiness, geopolitical, regulatory, and macroeconomic environment, for leading (offshore and nearshore) delivery locations across the region Updates on key changes in risk profiles for various delivery locations – important events in the past year that are likely to impact important delivery locations across the region (e.g., new tax reforms in the Philippines affecting the IT/BP sector, changes in the U.S. trade policies affecting Mexico’s service delivery landscape, weakening of major currencies as compared to the U.S. dollar, and expected evolution of service delivery portfolios amidst the adoption of GDPR) Key risks/opportunities to watch out for at various delivery locations across various regions (e.g., macroeconomic concerns in Argentina, South Africa’s emergence as an attractive service delivery location amidst new government incentives, Lithuania emerging as an attractive service delivery location for digital services) PEAK Matrix™: Objective, data-driven, and comparative assessment of locations specific to a market segment (function and process). Key market segments in scope include: Information Technology – Application Development and Maintenance (IT-ADM) Contact center (English language) Transactional Business Process Services (BPS) Complex/judgment-intensive BPS Bilingual (Spanish and English language) BPS Multi-lingual (European languages) BPS Analytics Digital services Engineering/R&D services IT services in the United States of America The report also provides perspectives on the overall maturity of key locations leveraged for global service delivery Membership(s) Locations Insider™