The lending operations market has faced considerable disruptions in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. In response, providers are innovating to meet local market demands and stay competitive. High-growth business segments, such as mortgage, commercial lending, and auto lending, are key focus areas. Providers are differentiating themselves by forming strategic partnerships and acquiring firms to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and advanced tools are streamlining the lending lifecycle, enhancing the overall customer experience. The Lending Services Operations Provider Compendium 2025 provides accurate, comprehensive, and fact-based snapshots of 31 lending operations service providers. Each profile offers a comprehensive picture of the provider’s services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also analyzes the global lending services operations provider landscape. Scope Industry: banking and financial services Geography: global Contents In this report, we feature 31 lending operations service provider profiles and include: Lending operations service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments Lending client portfolio: key clients and recently announced contracts, lending operations revenue split by geography and buyer size, and FTE split by process and delivery location Global lending delivery locations: details of key delivery locations worldwide Proprietary solutions and partnerships   Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

The BFSI industry is undergoing rapid digital transformation, increasing the need for secure, seamless, and compliant digital identity solutions. Financial institutions must navigate an evolving regulatory landscape, counter sophisticated fraud tactics, and enhance customer trust, making digital identity a fundamental pillar of Financial Crime and Compliance (FCC). Rising cyber threats, fraud, and data breaches are driving the demand for AI-powered authentication, biometrics, blockchain, and decentralized identity solutions. With stricter oversight from PSD2, GDPR, eIDAS, and other global frameworks, banks and financial institutions must implement robust identity solutions that ensure security and enhance user experience. In this report, we examine digital identity solutions in the BFSI industry, analyzing technology advances, market trends, and regulatory challenges. The report highlights how financial institutions can leverage identity verification, authentication, fraud prevention, and compliance automation to improve operational efficiency and regulatory adherence. It offers strategic insights for providers and technology firms seeking to leverage the growing opportunities in the digital identity landscape. Scope Industry: Banking and Financial Services (BFS), with a specific emphasis on FCC Geography: global Services: digital identity, FCC, payment business processes, and IT Data sources: Everest Group’s ongoing market intelligence and assessment and public domain research Exclusions: digital identity solutions outside the BFSI industry Contents In this report, we examine: The evolving digital identity solutions’ role in fraud prevention, Know Your Customer (KYC), Anti-money Laundering (AML), and compliance operations Key technology innovations shaping the digital identity landscape Opportunities for providers and technology firms in the future of digital identity Market trends and competitive dynamics of digital identity solutions in the BFS space Membership(s) Financial Crime and Compliance Cybersecurity Sourcing and Vendor Management

The global Life and Annuities (L&A) insurance industry is significantly transforming as insurers navigate evolving customer expectations, regulatory pressures, and macroeconomic uncertainties. Legacy systems continue to hinder agility and innovation, posing challenges to operational efficiency. However, there is a growing recognition of the need for digitalization to streamline operations, enhance customer experience, and remain competitive in a rapidly changing market. Given the situation, providers are at the forefront of addressing these challenges, catering to a broad spectrum of L&A insurance needs, spanning product categories such as life, annuities, retirement, and group benefits. They are moving beyond cost-focused outsourcing to value-driven, transformative solutions driven by the growing adoption of BPaaS and Third-party Administrator (TPA) models. Strategic partnerships with InsurTechs, AI advancements, and talent investments are enabling them to deliver more impactful and innovative solutions to the L&A insurance industry. Life and Annuities (L&A) Insurance BPS and Third-Party Administrator (TPA) Service Provider Compendium 2025 provides accurate, comprehensive, and fact-based snapshots of 24 L&A insurance BPS/TPA providers. Each profile offers a comprehensive picture of the provider’s services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also provides insights on the global L&A insurance BPS/TPA provider landscape. Scope Industry: Life & Annuities (L&A) insurance Geography: Global Contents In this report, we feature 24 L&A insurance BPS/TPA service provider profiles and include: L&A insurance service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments L&A insurance client portfolio: major clients and recently announced contracts, along with L&A insurance revenue split by geography and buyer size and FTE split by process and delivery location Global L&A insurance delivery locations: details of key delivery locations worldwide L&A insurance technology solutions/tools: brief descriptions of key technology solutions Membership(s) Insurance Business Process Sourcing and Vendor Management

Banking and Financial Services (BFS) firms are increasingly seeking providers that offer integrated front- and back-office solutions to optimize costs, streamline operations, and enhance customer experiences. This provider consolidation trend promotes greater accountability, accelerates time-to-market, and improves overall customer satisfaction. Traditional front- and back-office service providers are evolving, with many providers expanding their capabilities to offer seamless end-to-end solutions across the entire value chain. This report explores the landscape of providers that have successfully integrated their offerings across key banking domains such as retail banking, lending, and payments. Some of these providers have secured large-scale, integrated deals through long-term client relationships, while others are capitalizing on opportunities within the small-to-mid market segment, particularly among FinTechs, where demand for comprehensive solutions is rapidly growing. This shift toward integrated service models is most prominent in North America, the UK, and the APAC region, where BFS enterprises are embracing these offerings to stay competitive and agile in a dynamic market. This compendium provides accurate, comprehensive, and fact-based snapshots of 16 providers providing front-to-back integrated services within the BFS industry. Each profile offers a detailed overview of the provider’s service focus areas, including adoption by geography, industry, buyer size, recent developments and investments, key intellectual property / solutions, and case studies. Scope Services: Integrated BFS operations Industry: BFS Geography: global Contents This report features 16 providers’ profiles and includes: Provider overview: adoption by geography, industry, and buyer size Recent developments: in-house investments (expansion, technology development, and talent development) and external investments (mergers and acquisitions and partnerships) Case studies: examples of the scope of work covering front-to-back integrated services within the BFS industry Proprietary solutions: key IP/solutions in the integrated BFS operations domain Membership(s) Customer Experience Management (CXM) Services, including Contact Center Outsourcing Banking Business Process Sourcing and Vendor Management

The global Life and Annuities (L&A) insurance industry is significantly transforming as insurers navigate evolving customer expectations, regulatory pressures, and macroeconomic uncertainties. Legacy systems continue to hinder agility and innovation, posing challenges to operational efficiency. However, there is a growing recognition of the need for digitalization to streamline operations, enhance customer experience, and remain competitive in a rapidly changing market. Given the situation, providers are at the forefront of addressing these challenges, catering to a broad spectrum of L&A insurance needs, spanning product categories such as life, annuities, retirement, and group benefits. They are moving beyond cost-focused outsourcing to value-driven, transformative solutions driven by the growing adoption of BPaaS and Third-party Administrator (TPA) models. Strategic partnerships with InsurTechs, AI advancements, and talent investments are enabling them to deliver more impactful and innovative solutions to the L&A insurance industry. In this report, we assess 24 L&A insurance Business Process Services (BPS) TPA providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants. Each provider profile provides a comprehensive picture of its vision, delivery capabilities, market success, and key strengths and limitations. The report also examines the global L&A insurance BPS and TPA services market and its provider landscape. The study will help key stakeholders, such as insurance enterprises and service and technology providers, understand the current state of the L&A insurance BPS/TPA market. Scope Industry: L&A insurance BPA/TPA Geography: global In this report, we only cover vertical-specific L&A operations and have omitted horizontal business processes, such as finance and accounting, HR, procurement, and contact centers Contents This report features 24 L&A service provider profiles and includes: Providers’ relative positioning on Everest Group’s PEAK Matrix® for L&A insurance BPS and TPA Providers’ market impact Evaluation of providers’ vision and capabilities across key dimensions Membership(s) Insurance Business Process Sourcing and Vendor Management

The BFSI (banking, financial services, and insurance) landscape is evolving at an unprecedented pace. This industry is undergoing a seismic shift fueled by rapid technological advancements, evolving customer expectations, increasing regulatory scrutiny, and new business models. Watch our BFSI experts as they uncover how this industry is poised to transform over the next five years. Learn their perspectives on this evolution and pinpoint the opportunities and challenges that lie ahead. Secure your spot today and take a leading role in redefining the future of BFSI. What questions did the webinar answer? How is the BFSI industry expected to evolve in the next five years, and what are the emerging opportunities and challenges? What is the future of BFSI products, customer experiences, and business models? What will the role of AI and other emerging technologies be in redefining BFSI operations and driving innovation? What are the sourcing best practices to incentivize supplier behavior and drive better innovation and governance?

London insurance market faces an increasingly complex global environment. Known for managing intricate risks through a network of syndicates and brokers, Lloyd’s has insured everything – from traditional property risks to emerging threats such as cyber risks. However, global risks’ interconnected nature demands a more agile and responsive market, especially as rising customer expectations and geopolitical tensions push Lloyd’s to a pivotal moment where innovation is essential. In this viewpoint, we outline London insurance market’s strategic priorities, key segments such as property, casualty, and specialty insurance, blueprint model’s role in driving digital transformation, and outlook for insurance enterprises. Scope Industry: insurance Geography: UK Service: insurance BPS Contents In this study, we examine: Product overview in the London insurance market The digital transformation journey Key services offered, strategic collaborations, and value delivery opportunities for providers Focus areas for 2025 and regulatory landscape Memberships Insurance Business Process Sourcing and Vendor Management

The increasing complexity of risks, hardening standard market conditions, and evolving business needs have positioned Excess and Surplus (E&S) carriers as essential providers of coverage for risks that standard insurers typically reject. Once a niche segment for hard-to-place risks, the E&S insurance market has transformed into a vital component of the insurance industry. It now serves a growing number of companies seeking specialized coverage across a wide range of risks. In the US, the E&S market has significantly grown in recent years and is projected to outperform the standard admitted market over the next few years. This evolution underscores its importance and the increasing reliance of businesses on its tailored solutions. In this viewpoint, we explore the major growth drivers shaping the market and identify key challenges and opportunities for carriers looking to navigate the dynamic E&S insurance landscape. Scope Industry: insurance Geography: global Service: insurance BPS Contents In this report, we examine: E&S market size and growth Challenges and opportunities in the E&S market Key considerations for E&S insurers Role of third-party providers Key implications for providers Memberships Insurance Business Process Sourcing and Vendor Management

The Everest Group Leading 50™ Core Banking Technology Providers report ranks leading technology providers in the retail and commercial banking industry. The ranking evaluates providers based on key parameters, including revenue and customer base, module coverage across retail and commercial banking, innovation and investment in AI and SaaS, and client geographic mix. With the global core banking industry undergoing transformation, this report offers key insights into market dynamics, regional trends, and technology advances. It examines core banking’s transformation through the Customer-centricity, Operational agility, Regulatory alignment, and Ecosystem innovation (CORE) framework, highlighting how SaaS adoption and AI integration are reshaping the industry. The report also analyzes how pivotal hyperscaler partnerships are in accelerating innovation and SIs’ increasing importance in managing complex core banking transformations. This comprehensive analysis is a resource for banks evaluating technology providers, helps providers benchmark themselves against peers, and offers insights for financial institutions exploring core banking modernization. By examining current trends and future outlook regarding AI integration, SaaS adoption, and ecosystem partnerships, this report provides a roadmap for success in the evolving core banking technology landscape. Scope Industry: core banking technology Geography: global Contents In this report, we examine: Leading 50™ core banking technology providers The research background, methodology, and scope Core banking technology growth drivers and market size Leading 50™ core banking technology providers’ geographical distribution Recognitions for core banking technology providers Industry cloud partnerships for core banking innovation The core banking space’s future with SaaS AI and core banking convergence Key investors shaping the core banking technology landscape SIs’ role in core banking transformation Implications for core banking technology providers The CORE framework of the new normal in core banking Membership(s) Banking Information Technology Sourcing and Vendor Management

Banking and Financial Services (BFS) firms are increasingly seeking providers that offer integrated front- and back-office solutions to optimize costs, streamline operations, and enhance customer experiences. This provider consolidation trend promotes greater accountability, accelerates time-to-market, and improves overall customer satisfaction. Traditionally distinct front- and back-office service providers are evolving, with many providers expanding their capabilities to offer seamless end-to-end solutions across the entire value chain. This report explores the landscape of providers that have successfully integrated their offerings across key banking domains such as retail banking, lending, and payments. Some of these providers have secured large-scale, integrated deals through long-term client relationships, while others are capitalizing on opportunities within the small-to-mid market segment, particularly among FinTechs, where demand for comprehensive solutions is rapidly growing. Regionally, this shift toward integrated service models is most prominent in North America, the UK, and the APAC region, where BFS enterprises are embracing these offerings to stay competitive and agile in a dynamic market. In this report, we analyze 18 leading providers featured on the Experience-driven Integrated BFS Operations PEAK Matrix® Assessment 2024. Scope Geography: global Industry: market activity and investments of 18 providers providing front-to-back integrated services within the BFS industry Services: integrated BFS operations Contents In this report, we: Assess 18 integrated BFS BPS providers Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Compare providers’ key strengths and limitations Memberships Banking Business Process Customer Experience Management (CXM) Services, including Contact Center Outsourcing CX Excellence Sourcing and Vendor Management