Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It includes key capabilities, such as modeling processes, managing business rules, designing user interfaces to capture/present data, managing the hybrid workforce of enterprises, and providing process-related insights. The process must orchestrate the flow of work across workers (such as robotic process automation, intelligent document processing, and conversational AI) and enterprise applications in long-running workflows. In this report, we analyze the process orchestration market, software providers, and third-party enablers, including providers and system integrators. The report examines the market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Scope All industries and geographies Process orchestration software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services Contents In this report, we examine process orchestration and its market overview, buyer insights, solution characteristics, product capabilities and trends, and provider landscape. Memberships Service Optimization Technologies (SOT) Process Orchestration Sourcing and Vendor Management

Process orchestration enables businesses to design, manage, and monitor end-to-end processes. They act as central control hub for Intelligent Automation (IA) technologies while enabling workflow distribution between human and digital workforce. The rise of generative AI is revolutionizing process orchestration capabilities, prompting technology providers to rapidly enhance their products to align with emerging AI trends and evolving market demands. Process orchestration is gaining traction across geographies and industries, enhancing interoperability between IA technologies. Businesses leverage process orchestration solutions that design, manage, and monitor end-to-end processes, enabling greater efficiency, accountability, and process governance. This compendium provides accurate, comprehensive, and fact-based snapshots of 24 process orchestration technology providers’ offerings and capabilities. Each provider profile includes company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, and capabilities. This report will enable buyers to select the best-fit provider for their needs. Scope All industries and geographies Process orchestration software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we: Examine the company and product overview Analyze recent deals, partnerships, and announcements Evaluate market adoption and client portfolio mix Assess product features, functionalities, and key enhancements Measure providers’ capabilities across PEAK Matrix® dimensions Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Everest Group defines Digital Interaction Intelligence (DII) as an analytics product that offers a fact-based, technology-driven approach to understanding user interactions on various applications, particularly business applications. It captures user actions and metadata from multiple desktops to reconstruct and analyze processes available independent of professional services. The technology offers a data-based approach to process optimization through different applications and use cases spanning industries and process areas. In this report, we analyze the DII market, software providers, and third-party enablers (providers and system integrators). The report examines the market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Scope All industries and geographies DII software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services Contents In this report, we examine: Process intelligence DII market overview Buyer insights DII solution characteristics DII product capabilities and trends DII provider landscape Market outlook for 2024-25 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Businesses are streamlining processes and enhancing operational synergies between human and digital workers to improve operational efficiency and increase cost savings. They leverage process orchestration solutions that design, manage, and monitor end-to-end business processes, enabling greater efficiency, accountability, and process governance. Process orchestration is gaining traction across geographies and industries, enhancing interoperability between intelligent automation technologies, such as Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and process intelligence. Process orchestration platforms act as a central control hub for Intelligent Automation (IA) technologies while augmenting the distribution of workflows between human and digital workforce. Recognizing market needs, technology providers are updating their product capabilities, features, and functionalities. In this report, we analyze 24 process orchestration technology providers featured on Everest Group’s PEAK Matrix® based on their capabilities and offerings. The report will empower buyers to select the right technology providers for their needs and enable providers to benchmark themselves against their competition. Scope Process orchestration software products that are sold on license All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we: All industries and geographies Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Assess process orchestration products and different applications Analyze the process orchestration technology provider market Examine key process orchestration technology trends Compare providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Digital Interaction Intelligence (DII) improves operational efficiency, enhances employee experience, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, gaining traction in various industries across geographies. In response, DII technology providers are enhancing their product capabilities and functionalities. Enterprises must select the right-fit DII technology providers that suit their needs. This compendium provides accurate, comprehensive, and fact-based snapshots of 19 DII technology providers’ offerings and capabilities. Each provider profile includes the company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, and capabilities. The report will enable buyers to select the best-fit provider for their needs. Scope All industries and geographies DII software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading DII technology providers, client reference checks, and an ongoing analysis of the DII market Contents In this report, we: Examine the company and product overview Analyze recent deals, partnerships, and announcements Evaluate market adoption and client portfolio mix Assess product features, functionalities, and key enhancements Measure providers’ capabilities across PEAK Matrix® dimensions Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management  

Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, which is gaining traction in various industries across geographies. In response, technology providers are enhancing their product capabilities, features, and functionalities. Enterprises must diligently select the right-fit DII technology providers that suit their needs. In this report, we examine 19 DII technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The report also includes a competitive landscape, market share analysis, technology providers’ key strengths and limitations, and insights into DII advances. It will help enterprises select the right-fit technology provider for their needs and enable providers to benchmark themselves against competition. Scope All industries and geographies Contents In this report, we: Assess 19 DII technology providers Position the providers on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Examine the DII technology provider market landscape Analyze key DII technology trends Compare providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Everest Group defines process orchestration as software that enables business users to design, manage, and monitor end-to-end business processes. It includes key capabilities, such as process modeling, managing business rules, designing user interfaces for capturing/presenting data, overseeing hybrid (human + digital) workforce management, and providing process-related insights. The process must orchestrate the flow of work across workers (such as robotic process automation, intelligent document processing, and conversational AI) and enterprise applications in long-running workflows. In this report, we analyze the process orchestration market for buyers, software providers, and third-party enablers (including providers and system integrators). The report offers a comprehensive view across various dimensions, including market size and adoption trends, buyer expectations, key barriers to adoption, and best practices. The analysis covers solution characteristics, product capabilities and trends, the technology provider landscape, and the outlook for 2024. Scope Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies Contents In this report, we examine:Market size and adoption trends across buyer geography, industry, and business function Buyer expectations including key barriers to adoption and best practices Process orchestration solution characteristics and key product capabilities and trends Process orchestration provider landscape Outlook for 2024 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining traction across industries and geographies due to its numerous business applications that help enterprises realize greater business value. Its benefits include improving workforce productivity, ensuring strict process governance and compliance, and enhancing customer experience. The advent of generative AI is further transforming process orchestration product capabilities, and technology providers have been quick to enhance their products’ features and functionalities to catch up with the latest AI trends and market demands. However, enterprises must select the right-fit process orchestration technology partners to achieve success. In this report, we assess 24 leading process orchestration technology providers and evaluate their offerings and capabilities. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against the competition. Scope Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading process orchestration technology providers, client reference checks, and ongoing analysis of the process orchestration market Contents In this report, we provide: Company overviews Recent deals and announcements Market adoption and client portfolio mix Product overview and partnerships Product features and functionalities and key enhancements Capabilities across PEAK Matrix® dimensions Key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining popularity worldwide, offering numerous applications across various business functions and industries. Its benefits encompass improving workforce productivity, ensuring strict process governance and compliance, and enhancing customer experience. Technology providers have been quick to adapt, enhancing their products’ capabilities, features, and functionalities to meet market demands. However, enterprises must select the right-fit process orchestration technology partners to achieve success. In this report, we study 24 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Scope Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we provide: Everest Group’s PEAK Matrix® evaluation of 24 process orchestration technology providers and their categorization as Leaders, Major Contenders, and Aspirants An overview of process orchestration products and different applications Competitive landscape of the process orchestration technology provider market Key process orchestration technology trends Providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations' digital transformation journeys. It offers a data-driven approach to process optimization and automation, hence, the technology is gaining rapid traction across geographies. Task mining technology can help businesses generate cost savings, improve operational efficiencies, and enhance the employee experience. It has diverse use cases across various business functions and verticals. To ensure success, enterprises should carefully choose task mining technology providers that best fit their needs. To stay ahead in the game, the technology providers are continuously improving their products with enhanced capabilities, features, and functionalities. This compendium offers detailed profiles of 19 task mining technology providers, delivering accurate and comprehensive information on their offerings and capabilities. Each profile covers the company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, capabilities across PEAK Matrix® dimensions, and key strengths and limitations. Scope Task mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market Contents This report provides key stakeholders a snapshot of 19 leading task mining technology providers’ offerings and capabilities. Each technology provider profile includes the following details: Company overview Recent deals and announcements Market adoption and client portfolio mix Product overview and partnerships Product features, functionalities, and key enhancements Measure of capabilities across PEAK Matrix® dimensions Key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management