The lending operations market has faced considerable disruptions in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. In response, providers are innovating to meet local market demands and stay competitive. High-growth business segments, such as mortgage, commercial lending, and auto lending, are key focus areas. Providers are differentiating themselves by forming strategic partnerships and acquiring firms to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and advanced tools are streamlining the lending lifecycle, enhancing the overall customer experience. The Lending Services Operations Provider Compendium 2025 provides accurate, comprehensive, and fact-based snapshots of 31 lending operations service providers. Each profile offers a comprehensive picture of the provider’s services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also analyzes the global lending services operations provider landscape. Scope Industry: banking and financial services Geography: global Contents In this report, we feature 31 lending operations service provider profiles and include: Lending operations service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments Lending client portfolio: key clients and recently announced contracts, lending operations revenue split by geography and buyer size, and FTE split by process and delivery location Global lending delivery locations: details of key delivery locations worldwide Proprietary solutions and partnerships   Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

The BFSI industry is undergoing rapid digital transformation, increasing the need for secure, seamless, and compliant digital identity solutions. Financial institutions must navigate an evolving regulatory landscape, counter sophisticated fraud tactics, and enhance customer trust, making digital identity a fundamental pillar of Financial Crime and Compliance (FCC). Rising cyber threats, fraud, and data breaches are driving the demand for AI-powered authentication, biometrics, blockchain, and decentralized identity solutions. With stricter oversight from PSD2, GDPR, eIDAS, and other global frameworks, banks and financial institutions must implement robust identity solutions that ensure security and enhance user experience. In this report, we examine digital identity solutions in the BFSI industry, analyzing technology advances, market trends, and regulatory challenges. The report highlights how financial institutions can leverage identity verification, authentication, fraud prevention, and compliance automation to improve operational efficiency and regulatory adherence. It offers strategic insights for providers and technology firms seeking to leverage the growing opportunities in the digital identity landscape. Scope Industry: Banking and Financial Services (BFS), with a specific emphasis on FCC Geography: global Services: digital identity, FCC, payment business processes, and IT Data sources: Everest Group’s ongoing market intelligence and assessment and public domain research Exclusions: digital identity solutions outside the BFSI industry Contents In this report, we examine: The evolving digital identity solutions’ role in fraud prevention, Know Your Customer (KYC), Anti-money Laundering (AML), and compliance operations Key technology innovations shaping the digital identity landscape Opportunities for providers and technology firms in the future of digital identity Market trends and competitive dynamics of digital identity solutions in the BFS space Membership(s) Financial Crime and Compliance Cybersecurity Sourcing and Vendor Management

The lending services operations market has experienced significant turmoil in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. Consequently, providers are continuously innovating to meet local requirements and maintain a competitive edge. Consumer demand is shifting toward younger, digitally savvy borrowers prioritizing experience and convenience over cost. To serve this evolving demographic, service providers are differentiating themselves by leveraging their partnership ecosystems and recent acquisitions to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and tools are helping streamline the end-to-end lending life cycle and improve the overall customer experience. In this report, we examine the lending services operations market and its provider landscape. The report assesses 30 providers and positions them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants. Each profile comprehensively describes the provider’s vision, delivery capabilities, market success, and key strengths and limitations. The study will assist key stakeholders, such as banks, lenders, financial institutions, service providers, and technology providers, to understand the the lending operations service provider market’s current state. Scope Industry: banking and financial services Geography: global In this report, we study vertical-specific lending operations. We have not covered horizontal business processes such as finance and accounting, human resources, procurement, and contact center Contents This report features 30 lending services operations service provider profiles and includes: Each provider’s relative positioning on Everest Group’s PEAK Matrix® for lending services operations Providers’ market impact, vision, and capability assessment across key dimensions Sourcing considerations for enterprises Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

Financial Crime and Compliance (FCC) operations are steadily as Banking and Financial Services (BFS) providers reduce operational expenses amid limited budgets. However, they must navigate complex regulations to avoid fines while maintaining a seamless customer experience. Additionally, rising fraud instances have compelled organizations to adopt advanced technology systems that predict and prevent fraud and lower manual intervention. BFS providers must balance these priorities to operate efficiently and compliantly in a dynamic landscape. The demand for end-to-end solutions has led technology, operations, and advisory functions to converge as providers offer comprehensive solution packages for various issues and requirements. In this report, we analyze FCC operations and providers’ focus areas, strategic investments, strengths, and limitations. Scope Industry: BFS Geography: global This report is based on data collected by Everest Group’s annual RFI process for the calendar year 2023, interactions with leading FCC operations providers, client reference checks, and a secondary ongoing analysis of the FCC operations market Contents In this report, we: Examine the emerging drivers and challenges enterprises face in FCC outsourcing Assess the ever-evolving provider landscape and trends Evaluate the FCC Business Process Services (BPS) market, buyer trends, and partnerships Membership(s) Financial Crime and Compliance Operations​ Banking and Financial Services Business Process Sourcing and Vendor Management

The Financial Crime and Compliance (FCC) Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 30 FCC operations service providers. It includes their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The study will enable current and potential buyers of FCC operations to assess the providers on their areas of strength and limitations based on desired capabilities. Scope Industry: Banking and Financial Services (BFS) Geography: global Contents The report features 30 provider profiles and includes: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail (subject to availability) of key delivery locations worldwide Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage and location, and number of contracts by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: providers’ position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of provider capabilities Membership(s) Financial Crime and Compliance Operations​ Banking and Financial Services Business Process Outsourcing Excellence

The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Amid challenges such as rising fraud, evolving regulatory norms, economic pressures, and unique geopolitical circumstances, financial institutions and next-generation participants are striving to meet compliance standards. They are working to safeguard themselves from financial crimes while managing operational costs and enhancing delivery capabilities. The introduction of new regulations in the financial sector necessitates a dynamic regulatory compliance framework, posing a global management challenge for these institutions. In response to these challenges, the demand for digital-led FCC offerings is rising. Providers are seizing opportunities to leverage technology in their capabilities, provide platform-led solutions, and co-innovative advisory services to meet the industry’s growing demands. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines. In this report, we analyze the vision, delivery capabilities, and market successes of 30 FCC operations service providers and their relative position on Everest Group’s PEAK Matrix® for FCC operations. The study will assist key stakeholders, such as banks, financial institutions, FinTechs, RegTechs, service providers, and technology providers, to understand the current FCC operations landscape and make informed sourcing and partnership decisions. Scope Industry: BFS Geography: global The assessment is based on Everest Group’s annual RFI process and an ongoing analysis of the FCC operations market Contents This report features 30 FCC operations service provider profiles and includes: Each provider’s relative positioning on Everest Group’s PEAK Matrix® for FCC operations Providers’ market impact Providers’ vision and capability assessment across key dimensions Enterprise sourcing considerations Membership(s) Banking and Financial Services Business Process Outsourcing Excellence

Healthcare Payer Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 service providers, including their scale of operations, company overview, recent developments, key delivery locations, major clients, technological solutions, and Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global healthcare payer operations service provider landscape. The study will enable current and potential buyers of payer operations to assess the providers on their areas of strength and limitations, based on desired capabilities. Scope: Industry: healthcare BPS Geography: global This report is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading healthcare payer operations service providers, client reference checks, and an ongoing analysis of the healthcare payer operations market Contents: Each service provider profile captures the following healthcare payer operations related details: Scale of operations: overview of revenue, client, and FTE base, revenue split by buyer size and geography, as well as FTE split by delivery location and subprocesses Key leaders, suite of services, recent developments, and list of major clients Technology solutions Everest Group's assessment: service provider’s position on the Everest Group PEAK Matrix® and overall evaluation of service provider capabilities with key strengths and limitations Membership(s) Healthcare Payer and Provider Business Process Sourcing and Vendor Management

In the past few years, customers have rapidly adopted digital technologies. This increased adoption has generated vast amounts of data across channels and platforms. However, it has also amplified risks associated with Financial Crime and Compliance (FCC) as well as Trust and Safety (T&S). Enterprises are now under immense pressure to establish a secure platform that effectively combats fraud and fosters trust with customers. Technological advances have provided fraudsters new avenues to deceive audiences and evade detection for personal gain. In response, companies are actively seeking external assistance, forming collaborations, and investing in the right technologies to combat fraud efficiently. In this report, we present a comprehensive overview of the fraudulent activities that erode trust and contribute to an increase in financial crime. We delve into various types of fraud, the platforms they occur on, and the current industry challenges. Furthermore, we propose viable solutions to overcome these challenges and offer a roadmap outlining the necessary steps for identifying enterprises’ requirements and selecting the most suitable provider, using the Assess, Identify, and Mitigate (AIM) framework. By analyzing the prevalent fraud landscape, understanding platforms where fraud occurs, and addressing current industry challenges, this report equips enterprises with knowledge and strategies to effectively combat fraud. The recommended solutions and the AIM framework provide a practical approach for organizations to assess their fraud prevention needs, identify appropriate solutions, and implement measures to mitigate associated risks. Ultimately, this report serves as a valuable resource for enterprises seeking to safeguard their platforms, combat fraud, and regain customer trust in the digital landscape. Scope Industry: Banking and Financial Services (BFS) and Trust and Safety (T&S) Geography: global Contents In this report, we: Describe prevalent frauds in the industry Present fraud prevention steps and tools Introduce the AIM framework to aid in mitigating fraud Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

The healthcare industry constantly evolves, requiring organizations to continuously adapt and enhance their capabilities to stay competitive. The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics. To achieve these objectives, healthcare providers are forging robust partnerships within ecosystems, collaborating with top third-party providers, developing innovative technological solutions, and implementing novel approaches such as Business-Process-as-a-Service (BPaaS) and provider solutions for service delivery. In this report, we analyze 29 healthcare payer operations providers featured on the Healthcare Payer Operations PEAK Matrix® . The report positions the providers’ market shares relative to each other, and evaluates their strengths and limitations. The study will enable healthcare payers to identify suitable providers to transform their business processes and differentiate themselves. Scope Industry: healthcare Geography: global The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading healthcare payer operations providers, client reference checks, and an ongoing analysis of the healthcare payer operations market Contents This report analyzes 29 healthcare payer operations providers and includes: Assessment of the providers’ relative positioning on Everest Group’s PEAK Matrix®  for Healthcare Payer Operations Comparison of the providers’ capabilities and market shares Providers’ key strengths and limitations Membership(s) Healthcare Payer and Provider Business Process Sourcing and Vendor Management

Financial Crime and Compliance (FCC) operations are steadily growing, as financial institutions, including banks and nonbanks, work to meet business, operational, and financial goals while adhering with necessary regulations. The regulatory landscape could be difficult for enterprises to navigate, and, hence, enterprises are increasingly looking for end-to-end support to meet regulatory requirements. To serve this need, providers are augmenting their capabilities and offering advisory and platform-led services, and advanced digital solutions. In this research, we present the state of the FCC operations market and provider landscape, highlighting the providers featured on the FCC Operations – Services PEAK Matrix® 2022. Scope Industry: BFS Geography: global This report is based on data collected through Everest Group’s annual RFI process for the calendar year 2021, interactions with leading FCC operations service providers, client reference checks, and an ongoing analysis of the FCC operations market Contents In this study, we investigate the state of the FCC market and examine: Emerging drivers and challenges that enterprises face in FCC outsourcing Evolving need and evolution of FCC solutions FCC BPS market overview FCC buyer trends and relationships Provider landscape Market outlook Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management