Mortgage Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 23 providers, including their scale of operations, technology solutions, risk management and regulatory reporting, delivery locations, and Everest Group’s PEAK Matrix® provider assessment. It also sheds light on the mortgage operations service provider landscape. The study will enable current and potential buyers of mortgage operations to assess the providers based on their strengths, limitations, and desired capabilities. Scope Industry: mortgage Geography: global Contents Each provider profile captures the following mortgage operations-related details: Service suite and scale of operations: key leaders, services suite, FTEs, revenue, recent developments, and partnerships Delivery locations: key delivery locations worldwide Capabilities and key clients: major engagements, revenue split by geography, FTE split by segment and location, and number of active clients by buyer size Technology solutions: brief descriptions of key technology solutions Risk management and regulatory reporting: brief description of risk management and regulatory reporting support Everest Group assessment: the provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of capabilities Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 32 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global payer operations service provider landscape. The study will enable current and potential buyers of payer operations to assess the providers on their areas of strength and limitations, based on desired capabilities. Scope Industry: healthcare BPS Geography: global Contents Each service provider profile captures the following payer operations-related details: Service suite and scale of operations: key leaders, services suite, FTEs, revenue, recent developments, and partnerships Delivery locations: key delivery locations worldwide Capabilities and key clients: major engagements, revenue split by geography, FTE split by process coverage and location, and number of active clients by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership(s) Healthcare Payer and Provider Business Process Sourcing and Vendor Management

Banking Operations – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 31 banking operations service providers, including their scale of operations, client portfolios, recent developments and investments, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also provides insights into the banking operations provider landscape. The study will enable current and potential banking operations buyers to assess the providers based on their strengths and limitations for desired capabilities. Scope All industries and geographies Domain: banking operations Contents Each banking operations service provider profile provides the following details: Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, acquisitions, and partnerships Delivery locations: details of key delivery locations worldwide Capabilities and client details: major engagements, banking BPS FTE split by segment and delivery location, and banking BPS revenue mix by geography and buyer size Technology solutions/tools and risk management and regulatory reporting Everest Group assessment: provider position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of provider capabilities Membership Banking and Financial Services Business Process Sourcing and Vendor Management

Supply Chain Management (SCM) BPS – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 14 SCM service providers, including their scale of operations, client portfolios, recent developments and investments, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also provides insights on the SCM BPS provider landscape. The study will enable current and potential SCM buyers to assess the providers based on their strengths and limitations for desired capabilities. Scope All industries and geographies Domain: SCM Contents Each SCM service provider profile provides the following details: Services suite and scale of operations: key leaders, FTEs, recent developments, proprietary solutions, and partnerships SCM client details: major SCM clients and engagements, SCM revenue mix by buyer geography, buyer industry, and buyer size Delivery locations: details of key delivery locations worldwide Technology solutions: solution description, process scope, technology leveraged, and delivery model and pricing Detailed assessment of SCM capabilities: position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of provider capabilities Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 10 CXM service providers in APAC, including their scale of operations, digital solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the CXM service provider landscape in APAC. The study will enable current and potential buyers of CXM in APAC to assess the providers based on their strengths and limitations for desired capabilities. Scope: Domain: CXM Industry: all Geography: APAC Contents: Each CXM service provider profile provides the following details: Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships Delivery locations: details of key delivery locations worldwide Capabilities and client details: major engagements, revenue split by geography, industry, and buyer size Everest Group assessment: provider position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of provider capabilities Membership(s) Customer Experience Management Services, including Contact Center Outsourcing Sourcing and Vendor Management

Intelligent Automation (IA) in Healthcare – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 18 providers, including their scale of operations, solutions, and capabilities, along with Everest Group’s PEAK Matrix® service provider assessment. The study will enable current and potential buyers of IA in healthcare operations to assess the providers on their strengths and limitations based on desired capabilities. Scope Industry: healthcare BPS and healthcare ITS Geography: global This assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading healthcare service providers, client reference checks, and an ongoing analysis of the intelligent automation in healthcare market Contents This report features a detailed analysis of 18 healthcare service providers. Each provider profile includes: Service suite and scale of operations: key leaders, FTEs, recent developments, adoption and capability overview, key locations, and third-party technology partners Capabilities: split of healthcare IA FTEs, split of IA client mix, and split of total IA bots deployed across value chain processes Solutions portfolio Top healthcare-specific IA solutions Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership Healthcare Payer and Provider Business Process Healthcare Payer and Provider Information Technology Sourcing and Vendor Management

Enterprise Quality Assurance (QA) – Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 33 service providers, including their scale of operations, technology solutions, risk management and regulatory reporting, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also examines the global QA operations service provider landscape. The study will enable current and potential buyers of capital market operations to assess providers on their strengths and limitations based on desired capabilities. Low-code Workflow Automation Platforms Compendium 2022 is a companion to Everest Group’s recently published Low-code Workflow Automation Platforms State of the Market 2022 report. The compendium provides comprehensive and fact-based snapshots of 15 low-code providers. Each profile offers an overview of the technology provider, its products, client portfolio across geographies, industries, and buyer sizes, as well as use cases and case studies. The compendium will enable technology providers to benchmark their strengths and limitations against their competitors and assist buyers of low-code platforms in assessing the providers on their desired set of capabilities. Scope All industries and geographies Contents Each service provider profile provides the following capital market-related details: Service suite and scale of operations: vision; scope of services; adoption by function, industry, and geography Offerings: proprietary solutions for QA services, QA services partnerships, and QA services investments QA services case studies Everest Group assessment: service provider positioning on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership (s) Application Services Sourcing and Vendor Management

Customer Experience Management (CXM) in EMEA – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 25 service providers, including scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK Matrix® Service Provider Assessment. The compendium also sheds light on the EMEA CXM operations service provider landscape. The study will enable current and potential buyers of CXM in EMEA to assess the providers on their areas of strength and limitations based on desired capabilities. Scope Industry: all Geography: EMEA Contents Each service provider profile captures the following CXM in EMEA related details: Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships Delivery locations: city-level detail of key delivery locations worldwide Capabilities and clients: major engagements and revenue split by geography, industry, and buyer size Everest Group assessment: service provider’s position on Everest Group’s PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership(s) Customer Experience Management (CXM) Services, including Contact Center Outsourcing Sourcing and Vendor Management

Conversational AI is an ecosystem of advanced technologies and solutions that work in an integrated fashion by interacting with each other and sharing information across systems. Businesses globally are realizing the importance of conversational AI solutions to serve customers across different channels and meet enterprise expectations, especially during peak demand and to support internal processes such as HR support, IT helpdesk, sales, F&A, and marketing. Here lies a huge market opportunity for conversational AI vendors to cater to this surging market demand, while continuously improving capabilities to make their products more powerful, comprehensive, and amenable for wide-scale adoption. As the impact of conversational AI platforms keeps increasing, it becomes crucial to select solutions that can meet present objectives while possessing the capability to accommodate any future demands. In this report, we feature detailed profiles of 20 leading conversational AI technology vendors’ offerings and capabilities, which will help existing and potential conversational AI buyers assess the vendors on the capabilities they desire. Scope This report covers the following conversational AI technology vendors: [24]7.ai, Aivo, Amelia, Artificial Solutions, Avaamo, CM, Cognigy, Creative Virtual, Druid, E-bot7, Eudata, Haptik, Laiye, HCL DRYiCE, Kore.ai, Omilia, OneReach.ai, Rul.ai, ValueFirst and Yellow.ai Geography: global Industry: Conversational AI Contents This report provides key stakeholders a snapshot of 20 leading conversational AI technology vendors’ offerings and capabilities. It also allows technology vendors to compare their offerings, capabilities, and areas of strength & limitations with other vendors in the marketplace. Each technology vendor profile includes the following details: Company overview Market adoption & capability overview Recent deals & announcements Conversational AI volume portfolio mix Product overview FTE split by locations Product features & functionalities and key enhancements Measure of capabilities across PEAK Matrix® dimensions Key strengths & limitations Membership(s) Customer Experience Management (CXM) Services, including Contact Center Outsourcing Service Optimization Technologies (SOT) Sourcing and Vendor Management

Procurement Outsourcing (PO) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global PO operations service provider landscape. The study will enable current and potential buyers of PO operations to assess the providers on their areas of strength and limitations based on desired capabilities. Scope Industry: all Geography: global Contents Each service provider profile captures the following PO-related details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail of key delivery locations worldwide Capabilities and clients: major engagements, revenue split by geography and by industry, and number of clients by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership (s) Procurement and Supply Chain Sourcing and Vendor Management