The finance function is evolving beyond its traditional role to become a strategic business enabler. The need for real-time alignment and agility to support key business outcomes that CFOs prioritize is driving autonomous finance’s demand. AI’s evolution, including generative and agentic AI, and cloud are leading to more agile, transparent, and efficient financial ecosystems, which are fundamental to autonomous finance. This report examines HighRadius’ approach to autonomous finance, as unveiled at its Radiance 2025 event, and evaluate the company’s position in the evolving finance technology landscape. It explores key strategic and functional updates and announcements from the event and identifies opportunities for further enhancement.

Everest Group’s Global CFO Survey 2025 reveals that CFOs face challenges adapting to customer demand, managing risk, and leveraging digital technology while prioritizing revenue and growth, cost and profitability, and ESG and sustainability. This focus, coupled with the imperative to digitally transform, has significantly increased investment appetite in F&A transformation drivers over the past two years. Successful implementation of transformation drivers has driven greater digital adoption across finance organizations. The survey finds a notable rise in adopting a hybrid approach for F&A service delivery, leveraging both third-party providers and captives. This trend highlights the value of leveraging providers' flexibility and specialized expertise alongside the alignment and control captives offer. Organizations using hybrid models report better business outcomes, stronger support for business imperatives, and higher F&A transformation driver adoption than non-hybrid models. Organizations leveraging a hybrid model for F&A service delivery engage third-party providers to maximize value, mitigate risks, and prioritize innovation, continuous improvement, and service quality when assessing third-party provider engagements. As hybrid operating models mature, CFOs will increasingly monitor cost efficiencies achieved through these partnerships, seeking immediate savings and long-term financial benefits.   This report presents findings on the current state of finance priorities, increasing focus on hybrid operating models for F&A service delivery, digital transformation in organizations leveraging hybrid operating models, and providers’ role in supporting these organizations. Scope All industries and geographies Contents In this report, we present key findings on: The current state of finance priorities and the need to accelerate digital transformation Changes in F&A service delivery with a focus on hybrid operating models’ rise Digital transformation in organizations leveraging hybrid operating models Providers’ anticipated role in setting up captives and supporting digital transformation in organizations leveraging a hybrid operating model Memberships Finance and Accounting Sourcing and Vendor Management

The Finance and Accounting Outsourcing (FAO) market is poised for significant growth due to increased outsourcing from first-generation adopters, particularly in the small and mid-market segments. These organizations are struggling with weak cash disposition, cost pressures, and the need for efficiency improvements. Small organizations are primarily cost-focused, while mid-market organizations prioritize efficiency and value-added capabilities, prompting them to embrace Finance and Accounting (F&A) outsourcing. This segment’s growth is further fueled by the emergence of high-growth niche industries, including PE firms, which present unique outsourcing drivers. Small and large F&A providers are capitalizing on this opportunity by building tailored capabilities to meet the segment’s demands. They are differentiating themselves by offering contractual flexibility, bundled IT-F&A solutions, and verticalized F&A offerings. In this report, we explore the rise of small and mid-market organizations in FAO and F&A providers’ evolving strategies. The report provides comprehensive coverage of the FAO market during 2023-24, analyzing regional nuances, buyer adoption trends, growth drivers, and the growth of the small and mid-market segments in FAO. Scope All industries and geographies This research leverages our interactions with 33 leading FAO service providers and enterprise stakeholders worldwide Contents In this report, we examine: FAO market FAO buyer trends The rise of small and mid-market organizations in FAO F&A providers’ response to small and mid-market buyers’ demands Membership(s) Finance and Accounting Sourcing and Vendor Management

Everest Group’s Finance and Accounting Outsourcing (FAO) – Provider Compendium 2024 provides comprehensive and fact-based snapshots of 33 FAO service providers and includes insights on the global FAO service provider landscape. It offers detailed profiles of each FAO service provider, with a comprehensive picture of its service suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report will enable providers to benchmark their capabilities against their peers and empower buyers to assess providers based on their capabilities. Scope All industries and geographies Contents In this research, we feature 33 FAO service provider profiles and include: Service suite and scale of operations: key leaders, service suites, FTEs, and recent developments and investments Client portfolio: key clients and recently announced contracts and FAO revenue by geography, industry, and buyer size Delivery locations: details of key delivery locations worldwide Technology solutions: brief descriptions of key technology solutions Memberships Finance and Accounting Sourcing and Vendor Management

The global multi-process Finance and Accounting Outsourcing (FAO) market experienced relatively slower growth in 2023 due to recessionary headwinds in early part of the year and consequential delays in enterprise decision-making, especially on large-scale deals. However, in the second half, as the market saw stabilization’s early signs in decision cycles, enterprises exhibited greater investment appetite for transformation. While focus on quick wins remained a primary objective, the enhanced focus on organizational transformation propelled greater IT-BPO integrated deals as compared to pre-COVID-19 times. Recent macroeconomic events – such as surging inflation, recession, geopolitical instability, and high interest rates – have made enterprises more receptive to leveraging third-party providers for their finance functions. In this research we assess 33 FAO service providers based on their vision and capabilities and impact on the FAO market and position them on two Everest Group PEAK Matrix® assessments for FAO and Order-to-Cash (O2C) services. Scope Geography: global Services: FAO Contents In this research, we focus on: Everest Group’s FAO services PEAK Matrix® evaluation, a comprehensive assessment of 33 FAO service providers 2024 FAO PEAK Matrix Leaders, Major Contenders, and Aspirants, as well as Star Performers 2024 O2C PEAK Matrix Leaders, Major Contenders, and Aspirants Service provider capability assessment FAO service provider landscape Each FAO service provider’s key strengths and limitations Membership(s) Finance and Accounting Sourcing and Vendor Management

In today's volatile and competitive business environment, the Order-to-Cash (O2C) process, a traditionally back-office function of Finance and Accounting (F&A), has emerged as a critical focal point for enterprises. Serving as the converging hub of F&A, supply chain management, sales, and customer experience management (CXM) functions, it presents a unique opportunity to improve cash flow, minimize risks, and elevate stakeholder experience. Evolving customer expectations have created an urgent need for enterprises to technologically transform their O2C processes and create a connected O2C technology ecosystem. To address evolving enterprise priorities, the O2C technology landscape is undergoing several developments such as new providers’ rapid emergence, scope expansion, investments in AI, and increased focus on contextualization. This report highlights the challenges enterprises face with the O2C function’s current state and establishes the urgent need to improve O2C processes. It explores a technology-powered O2C function’s business benefits and provides insights into the O2C technology space’s recent developments and future outlook. This report also includes various O2C technology providers’ comprehensive profiles, covering their solutions and offerings, client footprint, and partnerships. Scope All industries and geographies Contents In this report, we focus on: Challenges in the O2C function’s current state A technology-powered O2C function’s key business benefits The O2C technology provider landscape’s overview Recent developments shaping up the O2C technology space Future outlook Key O2C technology providers Membership(s) Finance and Accounting Sourcing and Vendor Management

Enterprises have increased their expectations from their finance function to have a strategic impact on organizational success, especially amid economic downturns. Encouragingly, many finance teams are already shifting their focus to improve Finance Stakeholder Experience (FinStX) and deliver business value, given its direct influence on important business outcomes such as revenue and growth, profitability and cost management, sustainability, and risk resilience. Consequently, finance organizations are aligning their strategic priorities to enhance various dimensions of FinStX, including accuracy, collaboration and communication, user interface, and access to organizational data and insightful value additions. Notably, they are navigating challenges such as fragmented data landscapes and potential stakeholder misalignment while doing so. Finance organizations are investing in initiatives to elevate their FinStX, particularly in customer-facing activities such as customer-to-cash processes, by prioritizing internal and external customer experience. Together with generative AI, transformative technologies such as automation, AI, and data analytics empower them to aggressively seek improvements in FinStX, often in collaboration with third-party providers. To understand how FinStX can drive organizational value, Everest Group conducted The Role of Experience in Driving Finance Transformation Survey 2023 among over 250 CFOs and their direct reports across multiple geographies and industries. In this report, we share key findings from the survey, including the current state of finance priorities, the importance of FinStX (including customer experience), and the role of third-party providers in improving FinStX. Scope All industries and geographies Contents In this report, we examine: The current state of finance priorities The importance of FinStX (including customer experience) Providers’ role in improving FinStX Membership(s) Finance and Accounting Sourcing and Vendor Management

Since the introduction of ChatGPT, organizations have shown a keen interest in exploring the applications of generative AI across various business functions, with procurement being no exception. As procurement has evolved from a back-office function to a strategic one, organizations are increasingly focused on transforming procurement operations by leveraging advanced technologies. While procurement has traditionally utilized technologies such as Robotic Process Automation (RPA), Optical Character Recognition (OCR), and basic analytics, the adoption of advanced technologies such as AI/ML is still in its early stages compared to more mature functions such as Finance and Accounting (F&A) and HR. However, the emergence of generative AI and growing enterprise interest in its applicability are expected to accelerate the adoption of next-generation technologies, including AI/ML, to drive further efficiencies and achieve better business outcomes across procurement operations. Generative AI’s creative and cognitive capabilities offer multiple potential use cases across the Source-to-Pay (S2P) value chain, with some organizations already piloting generative AI-based solutions within procurement. It can potentially transform procurement operations by facilitating increased automation, offering decision support, and reducing manual intervention through virtual assistants. With the buzz around generative AI and its emerging use cases, it is imperative for organizations to prioritize the most impactful use cases while also being cognizant of the various challenges associated with the application of generative AI-based solutions in procurement. In this viewpoint, we explore the current landscape of digital adoption in procurement, examining existing AI/ML-based solutions across the S2P value chain. The report also highlights the emergence of generative AI and its implications for procurement, exploring specific use cases within the procurement value chain and emphasizing the prioritization of these use cases for implementation. Scope All industries and geographies Contents In this viewpoint, we examine: The current state of digital adoption in procurement Use cases of AI-/ML-based solutions across the S2P value chain The emergence of generative AI and its implications Generative AI’s use cases within procurement operations and their prioritization Key considerations to ensure generative AI solutions’ successful implementation Membership(s) Procurement and Supply Chain Outsourcing Excellence

Today, Finance and Accounting Outsourcing (FAO) is actively embracing digital transformation. Cognitive technologies have transitioned from pilot stages to widespread use, denoting a considerable change in the approach to and execution of Finance and Accounting (F&A) activities. The digital revolution, with AI at its core, is not just a technology enabler but also a strategic necessity. Service and technology providers, equipped with cutting-edge AI capabilities, are steering the industry toward unparalleled efficiency and innovation. In addition, the industry faces a potential transformation with the rise of generative AI, a key trend of the year. As generative AI adoption increases, it has the ability to significantly alter the industry, expanding potential applications in F&A, notably influencing data analytics, predictive modeling, and decision-making processes. This research analyzes the FAO market across various aspects, such as regional variations, buyer adoption trends, growth drivers, and growth of AI in F&A, during 2022-23. The report will enable interested stakeholders, such as buyers / parent organizations, providers, GBS organizations, investors, and industry bodies, to create AI-based future-ready finance functions for the next normal. Scope All industries and geographies This research leverages our interactions with 28 leading FAO service providers and enterprise stakeholders worldwide Contents In this research, we study: The role of AI in F&A Providers’ AI capabilities in F&A Potential of generative AI in F&A FAO market overview and buyer trends Membership(s) Finance and Accounting Sourcing and Vendor Management

Everest Group’s Finance and Accounting Outsourcing (FAO) – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 28 FAO service providers and includes insights on the global FAO service provider landscape. It offers detailed profiles of each FAO service provider, with a comprehensive picture of its service suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix®.The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on their desired set of capabilities. Scope All industries and geographies Contents In this research, we feature 28 FAO service provider profiles and include: Service suite and scale of operations: key leaders, service suites, FTEs, and recent developments and investments Client portfolio: major clients and recently announced contracts, as well as FAO revenue by geography, industry, and buyer size Delivery locations: details of key delivery locations worldwide Technology solutions: brief descriptions of key technology solutions Detailed assessment of FAO capabilities: market success, delivery capability assessment, and remarks on each provider’s strengths and limitations Membership(s) Finance and Accounting Sourcing and Vendor Management