The global services market is highly dynamic and evolving rapidly, as reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market positions and refining their growth strategies. As enterprises explore different sourcing models to uncover additional value, it is vital for them to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provides a holistic and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Scope: Industry: All industries Geographies: All geographies In addition to leveraging our research expertise of over 30 years, the provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings Contents: In this research, we analyze leading providers across the following parameters: Overview: a snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Delivery footprint and headcount: graphical representation of the provider’s delivery presence and headcount across the globe Key public announcements: a summary of important public announcements in the last one year

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, as reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market positions and refining their growth strategies. As enterprises explore different sourcing models to uncover additional value, it is vital for them to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provides a holistic and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Scope Industry: All industries Geographies: All geographies In addition to leveraging our research expertise of over 30 years, the provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings Contents In this research, we analyze leading providers across the following parameters: Overview: a snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Delivery footprint and headcount: graphical representation of the provider’s delivery presence and headcount across the globe Key public announcements: a summary of important public announcements in the last one year

Banking is increasingly being embedded in customer activities vis-à-vis being an enabler. This transition is morphing the role of banks to become a lifestyle experience orchestrator. Thus, banks are focusing on the power of three E’s to enable their transformation journey which are experience, efficiency, and ecosystem. The model to manage ecosystems is moving towards building a tightly-aligned innovation model across business functions. Ecosystems are channels for innovation, customer service, and creation of new revenue streams that are expanding beyond academics, regulators, startups, technology vendors, and channels. In this research, we have studied the ecosystem-centric investments made by 40 global banks over the last two years. The scope revolves around the reasons why banks are investing in the ecosystem, followed by the four key pillars of banking ecosystem, and the prescription for success in orchestrating the ecosystem. SCOPE OF THE ANALYSIS Industry: Banking Geography: Global Membership(s) Banking and Financial Services (BFS) – IT Services

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Government Sector includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Technology & Communication (T&C) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Healthcare includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region. SCOPE Outsourcing transaction trends GIC developments for buyers in the region Service provider activity and deal information CONTENTS The Q1 2017 Buyer Geography Trends report for Rest of the World (ROW) includes data and insights, specific to this region spanning across Overall trends in outsourcing transactions Outsourcing transaction activity by process, subprocess, and industry vertical Global In-house Center (GIC) market overview including recent set-ups, expansion, and divestitures Transaction activity by service providers and service provider market share Significant deals signed by leading companies

Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region. SCOPE Outsourcing transaction trends GIC developments for buyers in the region Service provider activity and deal information CONTENTS The Q1 2017 Buyer Geography Trends report for Europe includes data and insights, specific to this region spanning across Overall trends in outsourcing transactions Outsourcing transaction activity by process, subprocess, and industry vertical Global In-house Center (GIC) market overview including recent set-ups, expansion, and divestitures Transaction activity by service providers and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Banking, Financial Services, and Insurance (BFSI) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Retail & Consumer Packaged Goods (Retail & CPG) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies