The lending operations market has faced considerable disruptions in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. In response, providers are innovating to meet local market demands and stay competitive. High-growth business segments, such as mortgage, commercial lending, and auto lending, are key focus areas. Providers are differentiating themselves by forming strategic partnerships and acquiring firms to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and advanced tools are streamlining the lending lifecycle, enhancing the overall customer experience. The Lending Services Operations Provider Compendium 2025 provides accurate, comprehensive, and fact-based snapshots of 31 lending operations service providers. Each profile offers a comprehensive picture of the provider’s services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also analyzes the global lending services operations provider landscape. Scope Industry: banking and financial services Geography: global Contents In this report, we feature 31 lending operations service provider profiles and include: Lending operations service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments Lending client portfolio: key clients and recently announced contracts, lending operations revenue split by geography and buyer size, and FTE split by process and delivery location Global lending delivery locations: details of key delivery locations worldwide Proprietary solutions and partnerships   Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

The lending industry is significantly transforming after two years of elevated interest rates across mortgage, commercial, and retail products. Recent rate cuts, coupled with easing inflation, have provided relief to borrowers, paving the way for renewed growth. This report explores the forces reshaping the industry and highlights opportunities in an increasingly competitive and dynamic landscape. The report examines the impact of macroeconomic factors on the lending services industry, focusing on how fluctuating interest rates and economic stabilization are influencing borrower behavior and lending strategies. Key emerging trends include the rise of new lenders, technology advances, increasing delinquencies, and growth opportunities on the horizon. The lending Business Process Services (BPS) market is rapidly evolving as providers deploy advanced tools and customized solutions to address shifting client needs. With a detailed analysis of the lending operations provider landscape, the report profiles key providers and their market positioning. By offering forward-looking insights, it equips stakeholders with the knowledge to capitalize on emerging opportunities and confidently navigate the future of lending operations. Scope Industry: banking and financial services Geography: global Contents In this report, we examine the: Lending BPS market Key macroeconomic factors affecting the lending BPS industry Focus areas for lenders Emerging trends among lending BPS providers Lending operations’ provider landscape Future outlook for lending operations Membership(s) Banking Business Process Sourcing and Vendor Management

The lending services operations market has experienced significant turmoil in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. Consequently, providers are continuously innovating to meet local requirements and maintain a competitive edge. Consumer demand is shifting toward younger, digitally savvy borrowers prioritizing experience and convenience over cost. To serve this evolving demographic, service providers are differentiating themselves by leveraging their partnership ecosystems and recent acquisitions to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and tools are helping streamline the end-to-end lending life cycle and improve the overall customer experience. In this report, we examine the lending services operations market and its provider landscape. The report assesses 30 providers and positions them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants. Each profile comprehensively describes the provider’s vision, delivery capabilities, market success, and key strengths and limitations. The study will assist key stakeholders, such as banks, lenders, financial institutions, service providers, and technology providers, to understand the the lending operations service provider market’s current state. Scope Industry: banking and financial services Geography: global In this report, we study vertical-specific lending operations. We have not covered horizontal business processes such as finance and accounting, human resources, procurement, and contact center Contents This report features 30 lending services operations service provider profiles and includes: Each provider’s relative positioning on Everest Group’s PEAK Matrix® for lending services operations Providers’ market impact, vision, and capability assessment across key dimensions Sourcing considerations for enterprises Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

In the ever-evolving landscape of Banking and Financial Services (BFS), regulatory compliance stands as a cornerstone for sustainable operations and growth. This report meticulously dissects the dynamic regulatory environment surrounding BFS, highlighting key themes and trends shaping the industry’s trajectory. By ana historical trends of collapses, frauds and noncompliance, the report provides insights into regulators’ psyche and offers a nuanced exploration of the multifaceted factors influencing regulatory dynamics. Through rigorous analysis, the report not only identifies emerging challenges but also illuminates strategic opportunities for BFS enterprises to effectively navigate regulatory complexities. By delving into compliance costs, geographical disparities, and the strategic outsourcing journey for regulatory compliance, the report provides actionable insights tailored to the unique market standing and regulatory exposure of large enterprises, including banks, FinTechs, financial services firms, and niche providers. It also serves as a guiding beacon for BFS stakeholders, offering an actionable framework to assess regulatory compliance maturity, optimize operational efficiencies, and drive sustainable growth amid regulatory uncertainties. Scope Industry: BFS Geography: global Contents In this report, we examine: The evolving regulatory landscape in the BFS sector The motivations driving regulatory interventions Regulatory requirements for different BFS enterprises The strategic role of outsourcing in compliance Membership(s) Banking and Financial Services Business Process Outsourcing Excellence

The recent banking crisis has raised concerns about the stability and resilience of the banking industry. Triggered by factors such as economic turbulence, elevated risk exposure, and regulatory shortcomings, the downfall of financial institutions such as Silicon Valley Bank, First Republic Bank, Credit Suisse, and numerous smaller regional banks has inflicted substantial financial setbacks upon stakeholders. The repercussions of this crisis are expected to extend across all major banking segments and have a far-reaching impact on significant geographical markets. Amid a risk-averse environment, the financial system is experiencing deposit outflows, leading banks to scale back lending due to fears of a liquidity crunch. Furthermore, regulators are expected to play a more proactive and stringent role in overseeing and participating in the banking industry to prevent future crisis. The event has worsened recessionary fears, which may result in cuts in banks’ discretionary spending in the near term. In this report, we provide an in-depth view of the recent banking crisis and assess its impact on various enterprises across geographies. We also explore its implications on the Banking and Financial Services (BFS) Business Process Services (BPS) market and highlight potential pockets of opportunity for providers. Scope Industry: Banking and Financial Services (BFS) Geography: global Contents In this report, we: Describe the recent banking collapses in the US and Europe Examine the impact of these collapses on various banking segments and geographies Explore the crisis’ implications on the BFS operations outsourcing industry and identify potential areas of opportunity for providers Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

Banks, lenders, FinTechs, and other Banking and Financial Services (BFS) enterprises are rapidly evolving their focus. They are expanding beyond North America and establishing a presence in developing markets, such as the UK, Europe, Latin America, Asia Pacific, the Nordics, and the Middle East. These geographies have faced challenges due to the pandemic and existing domestic issues, leading to changes in their business models and environments. As enterprises shape the BFS market in these regions, it is imperative for providers to adapt and meet their demands. In this research, we provide an in-depth analysis of these geographies, including outsourcing opportunities, challenges, demand drivers, and implications for expansion. The report also aims to enable both enterprises and providers to make informed decisions regarding outsourcing. Scope: Industry: BFS Geography: global Contents: In this report, we: Review the latest trends in the BFS industry in these geographies Assess the enterprise market sizes and outsourcing opportunities in these regions Analyze the demand drivers and outsourcing challenges facing providers in specific markets Offer recommendations to providers on developing strategies for these geographies Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

Mortgage Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 23 providers, including their scale of operations, technology solutions, risk management and regulatory reporting, delivery locations, and Everest Group’s PEAK Matrix® provider assessment. It also sheds light on the mortgage operations service provider landscape. The study will enable current and potential buyers of mortgage operations to assess the providers based on their strengths, limitations, and desired capabilities. Scope Industry: mortgage Geography: global Contents Each provider profile captures the following mortgage operations-related details: Service suite and scale of operations: key leaders, services suite, FTEs, revenue, recent developments, and partnerships Delivery locations: key delivery locations worldwide Capabilities and key clients: major engagements, revenue split by geography, FTE split by segment and location, and number of active clients by buyer size Technology solutions: brief descriptions of key technology solutions Risk management and regulatory reporting: brief description of risk management and regulatory reporting support Everest Group assessment: the provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of capabilities Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

Banking Operations – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 31 banking operations service providers, including their scale of operations, client portfolios, recent developments and investments, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also provides insights into the banking operations provider landscape. The study will enable current and potential banking operations buyers to assess the providers based on their strengths and limitations for desired capabilities. Scope All industries and geographies Domain: banking operations Contents Each banking operations service provider profile provides the following details: Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, acquisitions, and partnerships Delivery locations: details of key delivery locations worldwide Capabilities and client details: major engagements, banking BPS FTE split by segment and delivery location, and banking BPS revenue mix by geography and buyer size Technology solutions/tools and risk management and regulatory reporting Everest Group assessment: provider position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of provider capabilities Membership Banking and Financial Services Business Process Sourcing and Vendor Management

As lenders seek solutions to improve their capabilities, adapt to consumer expectations, and gain market share, the mortgage operations landscape is becoming more competitive and dynamic. Following the pandemic, the sector experienced low interest rates and high demand for much of 2021, but the tide has turned, and interest rates are rising again. The pandemic has also significantly changed consumer demand patterns, mortgage stakeholder working styles, and service delivery approaches. Consumer demand patterns have shifted toward younger and more digital-savvy borrowers, who value experience and convenience over cost. Providers are actively leveraging the partner ecosystem and new acquisitions to augment their capabilities and improve their offerings’ time-to-market. They have invested in and built digital lending solutions and tools that assist in the entire loan life cycle and enhance customer experience. On the market side, the mortgage securitization market has been marked by high competition among providers across other major lines of business, while on the buyer side, there has been an increase in mortgage originations. North America continues to dominate market share in terms of size and new transactions, while providers are gaining a better understanding of demand patterns in Asia Pacific, the United Kingdom, and Continental Europe. Non-bank buyers, such as FinTechs, and real estate businesses, have been demand sources for service providers. This report provides a detailed analysis of the vision, delivery capabilities, and market successes of 23 mortgage operations service providers and their relative position on the Everest Group PEAK Matrix® for Mortgage Operations. The study will assist key stakeholders, such as banks, financial institutions, service providers, and technology providers, in understanding the current state of the mortgage operations service provider market. Scope In this report, we study vertical-specific mortgage operations. We have not covered horizontal business processes such as Finance and Accounting (F&A), Human Resources (HR), procurement, and contact center Industry: banking and financial services Geography: global Contents This report features profiles of 23 mortgage operations service providers, each of which includes: Relative positioning of the providers on Everest Group’s PEAK Matrix® for Mortgage Operations  Provider market impact analysis  Provider vision and capability assessment across key dimensions  Enterprise sourcing considerations Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management