In today’s rapidly evolving Retail and Consumer Packaged Goods (RCPG) sectors, Data, Analytics, and AI (DAAI) have moved from being competitive advantages to essential survival tools. In this period marked by rapid digital transformation and evolving consumer behaviors, RCPG enterprises face intense pressure to adapt or risk obsolescence. DAAI tools offer insights into consumer preferences, streamline inventory and supply chain management, enable personalized marketing, and optimize pricing strategies. The insights derived from advanced analytics and AI models allow companies to act on real-time data, fostering agility and responsiveness in a volatile market. RCPG enterprises that effectively integrate these capabilities gain significant competitive advantages, improve customer satisfaction, increase operational efficiency, and drive revenue growth. Meanwhile, enterprises lagging in DAAI adoption face challenges in keeping up with faster, data-driven competitors, seeing adverse effects on their market shares and brand loyalty. In this report, we analyze the RCPG DAAI services market, including adoption trends, typical deal characteristics, and the evolving market scenario. Scope Industry: RCPG Geography: all Contents In this report, we: Examine DAAI services’ future outlook in the RCPG industry Evaluate the RCPG DAAI services market and its adoption trends Analyze the RCPG DAAI transformation deals’ trends Assess the dynamic RCPG DAAI buyer objectives Membership(s) Retail and CPG Sourcing and Vendor Management

Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. Analytics services provide insights through descriptive, predictive, and prescriptive analyses, helping businesses understand past performance, forecast future trends, and optimize decision-making. Customer and supply chain analytics further enable enterprises to tailor marketing strategies and streamline operations. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes. These technologies enable personalized marketing, demand forecasting, pricing optimization, and customer sentiment analysis, driving business growth. In this compendium, we assess 27 providers featured on the Retail and CPG Data, Analytics and AI PEAK Matrix® 2024. Each profile offers a comprehensive picture of the provider’s service focus, key intellectual property solutions, domain investments, and case studies. The study will assist buyers in selecting the best-fit provider for their needs, while providers will be able to benchmark themselves against their peers. Scope Industry: RCPG Geography: global Services: DAAI The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG DAAI services market Contents This report features detailed assessments, including strengths and limitations, of 27 providers that focus on DAAI services in the RCPG industry. Membership(s) Retail and CPG Sourcing and Vendor Management

Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. Analytics services provide insights through descriptive, predictive, and prescriptive analyses, helping businesses understand past performance, forecast future trends, and optimize decision-making. Customer and supply chain analytics further enable enterprises to tailor marketing strategies and streamline operations. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes. These technologies enable personalized marketing, demand forecasting, pricing optimization, and customer sentiment analysis, driving business growth. Implementing these solutions requires a strategic approach and a reliable service partner with strong DAAI capabilities, along with RCPG domain expertise and a robust partner ecosystem. In this report, we assess 27 providers featured on the RCPG DAAI Services PEAK Matrix®. Each provider profile comprehensively describes its service focus, key intellectual property solutions, domain investments, and case studies. Scope Industry: RCPG Geography: global Services: DAAI The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG DAAI services market Contents This report features detailed assessments, including strengths and limitations, of 27 providers that focus on DAAI services in the RCPG industry. Membership(s) Retail and CPG Sourcing and Vendor Management

In 2023, IT services and technology providers faced difficulties aligning with retail and Consumer Packaged Goods (CPG) enterprises’ expectations, resulting in a decline in client satisfaction scores when compared with 2022. Client satisfaction is essential in the global technology services market, as it drives value creation for both clients and providers, fosters relationships, and sustains revenue streams. Everest Group conducted 116 unique interviews with key stakeholders from multiple retail and CPG enterprises that 51 technology service providers nominated as reference clients across the proprietary PEAK Matrix® reports assessments, to understand their satisfaction with technology service providers The report summarizes enterprise views on provider capabilities as enterprises look to scale up their investments. The research also discusses enterprise inputs on providers’ strengths and limitations. Scope Industry: retail and CPG Geography: global Contents In this report, examine: Retail and CPG enterprises’ overall satisfaction with their service providers across various service evaluation parameters Enterprises’ satisfaction by buyer geography and size Top service providers based on enterprise satisfaction Membership(s) Retail and CPG Sourcing and Vendor Management

Amid macroeconomic uncertainties and margin pressures, Retail and Consumer Packaged Goods (RCPG) enterprises prioritize technology investments aimed at balancing operational efficiencies and consumer experiences. Enterprises are adopting digital strategies to boost their competitive advantages, streamline processes, deliver personalized omnichannel consumer experiences, and drive growth. They are strategically investing to modernize IT systems across the entire value chain and leveraging AI/ML, cloud computing, IoT, and automation. In this report, we analyze the overall RCPG IT services market, including adoption trends, typical deal characteristics, and the evolving market scenario. Scope Industry: RCPG Geography: all Contents In this report, we: Examine the future outlook of IT services in the RCPG industry Evaluate the RCPG IT services market and its adoption trends Analyze the RCPG IT transformation deals’ trends Assess the dynamic RCPG buyer objectives Membership(s) Retail and CPG Sourcing and Vendor Management

Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. These enterprises primarily focus on personalizing customer experiences, streamlining supply chains, and emphasizing digital commerce using AI/ML, cloud, IoT, and automation technologies. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency. With widespread technology adoption, enterprises are leveraging digital strategies to enhance their competitive edge, increase operational efficiency, optimize processes, deliver personalized experiences to consumers, and drive growth. In this report, we assess 23 providers featured on the CPG IT Services PEAK Matrix®. Each provider profile offers a comprehensive overview of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. Scope Industry: CPG Geography: global The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the CPG IT services market Contents This report features detailed assessments, including profile overview, key solutions, investment, and case studies of 23 providers that focus on IT transformation services in the CPG industry. Membership(s) Retail and CPG Sourcing and Vendor Management

Despite macroeconomic conditions, retail enterprises are investing in IT modernization initiatives throughout their value chain. Their strategic focus revolves around enhancing customer experience through AI and data analytics, streamlining supply chains with technologies such as IoT and automation, and seamlessly integrating e-commerce platforms. Priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation. Recognizing the necessity of agility in a dynamic market, they strive to use cutting-edge technology solutions and platforms to promptly respond to evolving consumer preferences and emerging trends. In this report, we assess 24 providers featured on the Retail IT Services PEAK Matrix®. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. Scope Industry: retail Geography: global The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the retail IT services market Contents This report features detailed assessments, including profile overview, key solutions, investment, and case studies of 24 providers that focus on IT transformation services in the retail industry. Membership(s) Retail and CPG Sourcing and Vendor Management

Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency. With widespread technology adoption, enterprises are increasingly leveraging digital strategies to enhance their competitive edge, increase operational efficiency, optimize processes, deliver personalized experiences to consumers, and drive growth. In this report, we assess 23 providers featured on the CPG IT Services PEAK Matrix®. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. Scope Industry: CPG Geography: global The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the CPG IT services market Contents This report features detailed assessments, including strengths and limitations, of 23 providers that focus on IT transformation services in the CPG industry. Membership(s) Retail and CPG Sourcing and Vendor Management

With increasing customer preferences for environmentally friendly products and evolving government regulations, Retail and Consumer Packaged Goods (RCPG) enterprises are compelled to embrace sustainable practices. This includes implementing measures to reduce carbon emissions, optimize water usage, and minimize waste, as they strive to transition toward a more responsible and sustainable business model. Environmental, Social, and Governance (ESG) initiatives also enable enterprises to improve brand value, enhance efficiency, and represent a vital focus for purpose-driven enterprises. Enterprises are actively engaging with the rapidly evolving ecosystem of sustainability technology to expedite their ESG journeys. They utilize emerging technology for tasks such as monitoring ESG data, tracking water usage, incorporating circular economy practices into production processes, reducing carbon footprints, and addressing various other sustainability challenges. In this report, we provide a comprehensive coverage of the sustainability initiatives undertaken by leading RCPG organizations, along with the IT solutions that help enterprises achieve their ESG goals. Scope Industry: RCPG Geography: global Contents In this report, we provide a comprehensive coverage of the sustainability initiatives undertaken by leading RCPG organizations, along with the IT solutions that help enterprises achieve their ESG goals. Membership(s) Sustainability Technology and Services Retail and CPG Sourcing and Vendor Management

Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation. Recognizing the necessity of agility in a dynamic market, they plan to utilize cutting-edge technology solutions and platforms to promptly respond to evolving consumer preferences and emerging trends. In this research, we present an assessment and detailed profiles of 24 service providers featured on the Retail IT Services PEAK Matrix®. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies. Scope Industry: retail Geography: global The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading service providers, client reference checks, and ongoing analysis of the retail IT services market Contents This report features detailed assessments, including strengths and limitations, of 24 providers that focus on IT transformation services in the retail industry. Membership(s) Retail and CPG Sourcing and Vendor Management