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  • NEW
    Viewpoint

    July 07, 2025
    In today’s volatile and growth-focused economic landscape, with increasing stakeholder expectations, traditional Financial Planning and Analysis (FP&A) systems are no longer sufficient. These systems are often static, rely on manual data consolidation, and offer siloed reporting, making them unable to keep pace with modern enterprises’ dynamic needs. Finance leaders are now expected not only to interpret historical performance but also to steer business strategy in real-time. Systems of Execution (SoE) are autonomous, decision-executing enterprise platforms that close the gap between insight and action. Unlike traditional systems of record or engagement, SoE unify real-time data integration, AI-orchestrated decision-making, and autonomous execution to equip FP&A teams with continuous, adaptive planning capabilities. These platforms enable enterprises to respond proactively to external shocks, dynamically model business scenarios, and align finance operations with enterprise-wide strategic objectives.
  • Tech Launch Perspective

    June 25, 2025
    At SAP Sapphire 2025, SAP reinforced its ambition to lead in enterprise AI by unveiling a range of innovations under its Business AI umbrella. Key announcements include the launch of AI Foundation, positioned as the operating system for SAP’s AI strategy, enabling simplified operations, innovation acceleration, and democratized access to predictive capabilities. Expanding Joule into an omnipresent AI assistant, accessible across SAP and third-party applications, marks SAP’s move toward ambient, context-aware AI. By introducing AI Agent Hub and cross-system Joule agents, SAP is evolving toward agentic automation that spans business silos. Business Data Cloud underpins these capabilities by unifying SAP and non-SAP data to enable real-time insight and orchestration. Introducing modular business suite-as-a-service packages further supports composability and easier adoption.
  • Tech Launch Perspective

    June 09, 2025
    ServiceNow Knowledge 2025 marked a significant evolution in the company’s AI strategy, positioning the Now Platform as an AI-first operating system for enterprise transformation. Key announcements included the launch of AI Agent Studio – a no-code environment to build task-specific AI agents – alongside AI Control Tower, a governance framework for cross-enterprise agent oversight, and Agent Fabric, which enables seamless coordination between ServiceNow and third-party AI agents. These innovations drive the shift from siloed automation to intent-driven orchestration and autonomous operations. ServiceNow also extended its reach beyond IT with the unveiling of a unified AI-powered CRM that integrates sales, service, and fulfilment processes. In parallel, the company expanded its Core Business Suite to embed AI into HR, procurement, and finance workflows. For enterprises and providers alike, the event underscored emerging opportunities around AI lifecycle services, agent governance, and cross-platform workflow transformation. Scope All industries and geographies This report is based on our assessment of ServiceNow’s Knowledge 2025 event Contents In this report, we examine: Key enterprise issues and objectives related to agentic AI, as well as ServiceNow’s alignment with the objectives ServiceNow’s current positioning and its major AI offerings ServiceNow’s key product and feature announcements at Knowledge 2025
  • Thematic Report

    April 28, 2025
    ServiceNow and its partner ecosystem are growing due to its robust IT service management and workflow automation capabilities, industry-specific applicability, and low-code development approach. Enterprises are increasingly adopting ServiceNow modules to address their evolving business needs. The demand for operational agility, workflow automation, and enhanced customer experience is driving its widespread implementation. Organizations are modernizing IT operations, automating legacy processes, and integrating AI-driven capabilities to enhance efficiency and collaboration. Successful case studies and high market impact further reinforce ServiceNow’s market leader position. Despite these driving factors, several challenges, such as talent gaps in ServiceNow-specific expertise and a lack of product knowledge, are hindering enterprises from scaling their ServiceNow portfolios. To address these challenges, enterprises are assessing providers based on key factors such as domain expertise and consulting capabilities. This report examines the different types of providers and how enterprises assess them to align with their specific business needs. In this report, we profile 15 niche providers and highlight their capabilities across key industries, ServiceNow modules, and geographic regions. Scope All industries and geographies Advisory/Consulting services, implementation services, maintenance, and support services across cloud and on-premises deployment of ServiceNow modules Contents In this report, we highlight: Factors driving ServiceNow adoption Key factors inhibiting enterprises to scale their ServiceNow portfolios Key factors enterprises consider when selecting a ServiceNow service provider Enterprises’ satisfaction with Global System Integrators (GSIs) and niche providers Framework for enterprises to choose the right-fit partner Typical business scenarios to leverage GSIs and niche providers Profiles of featured providers
  • Viewpoint

    March 04, 2025
    Tail spend, characterized by low-value, high-volume purchases, is often overlooked as procurement teams traditionally focus on key suppliers. This leaves tail spend fragmented and unmanaged despite its potential to unlock value through cost reduction, enhanced compliance, and improved operational efficiency. In today’s age of economic uncertainty, supply chain disruptions, and inflationary pressures, neglecting tail spend is no longer an option. Managing tail spend presents challenges such as noncompliance due to weak policy integration, siloed purchasing practices, and data fragmentation that limits visibility. Direct tail spend management is further complicated due to supplier qualification requirements and intricate processes. However, emerging technologies such as AI, analytics, and autonomous sourcing are transforming how organizations address these issues. This report highlights the importance of tackling tail spend, persistent challenges, and strategic approaches for optimization. It demonstrates how digital solutions can revolutionize tail spend management, enabling streamlined processes, improved user experiences, and significant cost savings. The report also identifies key success factors to ensure sustainable improvements, helping organizations unlock the full potential of managing their tail spend. Scope All industries and geographies Contents In this report, we examine: Tail spend management’s importance Modern procurement design principles to effectively manage tail spend Unlocking value through technology in tail spend management Key factors for successful tail spend programs Membership(s) Procurement and Supply Chain Sourcing and Vendor Management
  • Provider Compendium

    Feb. 19, 2025
    The SAP services market is strategically transforming from traditional enterprise software to a key digital transformation driver. The focus has shifted to cloud adoption, AI integration, and sustainability, with initiatives such as RISE with SAP and GROW with SAP playing a vital role. With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches, such as brownfield and hybrid strategies, are essential to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO). As SAP’s innovations align with the S/4HANA migration urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value. This compendium provides comprehensive and fact-based snapshots of 30 SAP business application service providers, highlighting their capabilities. Each profile offers a comprehensive picture of the provider’s service focus, key IP solutions, and domain investments. The report assists buyers in selecting the best-fit provider for their needs and enables providers to benchmark themselves against peers. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market Contents In this report, we: Examine the SAP business application services market Compare providers’ key strengths and limitations Assess each provider’s vision, capability, and market impact Categorize providers as Leaders, Major Contenders, and Aspirants Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • Viewpoint

    Feb. 17, 2025
    In the current macroeconomic market, enterprises are shifting their focus from new investments in their workflow automation solutions to optimizing the value of their existing investments. Around 64% of enterprises are dissatisfied with the outcomes of their current investments. This data suggests enterprises must assess their workflow maturity and develop initiatives leveraging third-party providers’ expertise. Fragmented systems, excessive customizations, and misalignment with strategic goals are a few challenges that enterprises face in their value realization journeys. In this report, we present an end-to-end framework for enterprises to assess their current workflow maturity, bridge the value realization gap, and maximize the ROI from workflow platforms. The report offers actionable insights into overcoming key challenges, assessing platform maturity, optimizing value, and leveraging external providers to drive results. Scope All industries and geographies Contents In this report, we examine: Enterprise challenges hindering the workflow platform’s full value realization Workflow maturity framework for enterprises Third-party providers’ role in value realization from workflow automation platform investments Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • Viewpoint

    Feb. 06, 2025
    Everest Group’s Global CFO Survey 2025 reveals that CFOs face challenges adapting to customer demand, managing risk, and leveraging digital technology while prioritizing revenue and growth, cost and profitability, and ESG and sustainability. This focus, coupled with the imperative to digitally transform, has significantly increased investment appetite in F&A transformation drivers over the past two years. Successful implementation of transformation drivers has driven greater digital adoption across finance organizations. The survey finds a notable rise in adopting a hybrid approach for F&A service delivery, leveraging both third-party providers and captives. This trend highlights the value of leveraging providers' flexibility and specialized expertise alongside the alignment and control captives offer. Organizations using hybrid models report better business outcomes, stronger support for business imperatives, and higher F&A transformation driver adoption than non-hybrid models. Organizations leveraging a hybrid model for F&A service delivery engage third-party providers to maximize value, mitigate risks, and prioritize innovation, continuous improvement, and service quality when assessing third-party provider engagements. As hybrid operating models mature, CFOs will increasingly monitor cost efficiencies achieved through these partnerships, seeking immediate savings and long-term financial benefits.   This report presents findings on the current state of finance priorities, increasing focus on hybrid operating models for F&A service delivery, digital transformation in organizations leveraging hybrid operating models, and providers’ role in supporting these organizations. Scope All industries and geographies Contents In this report, we present key findings on: The current state of finance priorities and the need to accelerate digital transformation Changes in F&A service delivery with a focus on hybrid operating models’ rise Digital transformation in organizations leveraging hybrid operating models Providers’ anticipated role in setting up captives and supporting digital transformation in organizations leveraging a hybrid operating model Memberships Finance and Accounting Sourcing and Vendor Management
  • PEAK Matrix®

    Jan. 27, 2025
    The SAP services market is strategically evolving from traditional enterprise software to a key digital transformation driver. With initiatives such as RISE with SAP and GROW with SAP, the focus has now shifted to cloud adoption, AI integration, and sustainability. With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches such as brownfield and hybrid strategies are vital to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO). As SAP’s innovations align with S/4HANA migrations’ urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value. In this report, we assess 30 providers featured on the SAP Business Application Services PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market Contents This report features detailed assessments, including strengths and limitations, of 30 providers that focus on SAP business application services. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • Viewpoint

    Jan. 15, 2025
    In the evolving business landscape, traditional linear supply chains are increasingly scrutinized for their environmental impact and resource inefficiencies. This viewpoint explores the paradigm shift toward circular supply chains that prioritize sustainability through resource reuse, recycling, and regeneration. It delves into circularity's economic and environmental benefits, such as cost savings from resource recovery and reduced waste disposal expenses. The report also addresses this transition's operational, technical, and strategic complexities. A significant focus is placed on the role of advanced technologies – data analytics, internet of things, and blockchain – in overcoming these challenges and optimizing circular supply chain operations. Additionally, it underscores the importance of third-party providers in offering specialized expertise and innovative solutions to guide businesses through adopting circular practices. This viewpoint is valuable for C-suite executives and business leaders, providing actionable strategies to integrate circular practices across supply chain operations and navigate the future of supply chains. Scope All industries and geographies Contents In this report, we examine: Linear supply chain barriers Circular supply chains and key drivers Key interventions enabling circular supply chains, including process interventions and technology enablers Providers’ role in enabling circularity Memberships Procurement and Supply Chain Sustainability Technology and Services