Risk Watch 2024: Potential Repercussions on Global Services Delivery in an Unpredictable World interprets developments and trends related to global service locations, with the aim to design a best-fit locations portfolio strategy. The report is divided into three parts – Key Trends Shaping the Landscape, Risk Watch, and Locations PEAK Matrix®. It provides insights into market size and growth, global services exports by region and country, location activity by region and country, and trends affecting global locations. Additionally, the report provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix® assessment of locations. The Risk Watch section offers a comprehensive view of the operating and business environments in major delivery locations worldwide, along with select source geographies. Scope Industry: global services Geography: global Contents In this report, we examine: The operating and business environment at different locations in a region, including APAC, Europe, the Americas, Middle East, and Africa Key changes in the risk profiles of different delivery locations Key risks/opportunities to watch out for in delivery locations across regions Risk ratings across seven primary parameters of assessment Important occurrences in the past year that are likely to impact providers and buyers or are worth watching out for Membership(s) Locations Insider™ Outsourcing Excellence

The Global Locations State of the Market Report 2023 interprets developments and trends related to global service locations, with the aim to design a best-fit locations portfolio strategy. The report is divided into three parts – Key Trends Shaping the Landscape, Risk Watch, and Locations PEAK Matrix®. It provides insights into market size and growth, global services exports by region and country, location activity by region and country, and trends affecting global locations. Additionally, the report provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix® assessment of locations. The Risk Watch section offers a comprehensive view of the operating and business environments in major delivery locations globally, along with select source geographies. Scope Industry: global services Geography: global Contents In this report, we examine: The operating and business environment at different locations in a region, including APAC, Europe, the Americas, and Middle East and Africa Key changes in the risk profiles of different delivery locations Key risks/opportunities to watch out for in delivery locations across regions Risk ratings across seven primary parameters of assessment Important occurrences in the past year that are likely to impact providers and buyers or are worth watching out for Membership(s) Locations Insider™ Sourcing and Vendor Management

Market Vista™: 2022 Year in Review and Outlook for 2023 provides an overview of the global services industry’s developments in 2022 and presents our outlook for 2023. We analyze key trends and drivers of in-house delivery centers, offshore/nearshore locations, providers, and outsourcing transactions. The report will enable buyers, analyst communities, experts, and business executives in evaluating sourcing market developments from both providers’ and buyers’ perspectives and facilitate timely decision-making. Scope All industries and geographies Contents In this report, we discuss: 2022 global sourcing market trends Outsourcing transactions analysis and trends by function, sector, geography, deal mix, and digital components distribution Offshore/nearshore in-house developments, including new center setups, distribution by service type, sector, existing and new adopters, and function Onshore, nearshore, and offshore location activity by type, region, city, function, and digital services Review of 34 leading providers based on their annual performance, capability enhancements, M&As, and other key events Global services market outlook for 2023   Membership (s) Market Vista™ Sourcing and Vendor Management

The Global Locations State of the Market Report 2022 describes the global services locations landscape and interprets location-related developments and trends to design a best-fit locations portfolio strategy. The overall report has three parts – Key Trends Shaping the Landscape, Risk Watch, and Locations PEAK Matrix®. It presents insights into market size and growth, global services exports by region and country, location activity by region and country, and trends affecting global locations. It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix®assessment of locations. The Risk Watch section provides a comprehensive view of the operating and business environments in major delivery locations globally, along with select source geographies. We also focus on the ongoing Ukraine-Russia conflict and assess its impact on global services delivery. Scope Industry: global services Geography: global Contents This report examines: A snapshot of the operating and business environment at different locations in a region, including APAC, the Americas, and EMEA Key changes in the risk profiles of different delivery locations Key risks/opportunities to watch out for in delivery locations across regions Risk ratings across seven primary parameters of assessment Important occurrences in the past one year likely to impact providers/buyers, or are worth watching out for Membership(s) Locations Insider™ Sourcing and Vendor Management

Market Vista™: 2021 Year in Review and Outlook for 2022 provides an overview of the global services industry’s developments in 2021 and our outlook for 2022. We present key GBS trends and drivers, offshore/nearshore locations, an analysis of providers, and outsourcing transactions. The report will help buyers, analyst communities, experts, and business executives assess sourcing market developments from providers’ and buyers’ points of view and help them take timely decisions. Scope All industries and geographies Contents In this report, we discuss: 2021 global sourcing market trends Outsourcing transactions analysis and trends by function, sector, geography, deal mix, and digital components distribution Offshore/nearshore GBS developments, including new center setups, distribution by type of service, sector, existing and new adopters, and function Onshore and nearshore/offshore location activity by type, region, city, function, and digital services Review of 29 leading providers based on their annual performance, capability enhancements, M&As, and other key events Global services market outlook for 2022 Membership (s) Market Vista™ Sourcing and Vendor Management

The Market Vista report highlights the key trends and developments in the fast-evolving global offshoring and outsourcing market. The study captures the key developments across outsourcing transaction trends, health of GBS centers, location risks and opportunities, and service provider developments. Contents The report studies the following topics: Key market trends in Q3 2021 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type, among others GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Details of major outsourcing deals Details of renewal/restructuring activity and new contracts signed in the quarter Location risks and opportunities Assessments of 29 leading service providers (including 4 pure-play engineering service providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, M&As, and initiatives in next-generation technologies (e.g., digital services) Please note that the download includes: The complete Market Vista Q4 2021 report The Market Vista Q4 2021 Market Development Overview Workbook Membership(s) Market Vista™ Sourcing and Vendor Management

The report Market Vista™: 2020 Year in Review and Outlook for 2021 provides an overview of the developments in the global services industry in 2020 and presents our outlook for 2021. We also highlight key trends and drivers for GBS, offshore/nearshore locations, service providers, and outsourcing transactions. The report will help buyers, analyst communities, experts, and business executives assess sourcing market developments from service providers’ and buyers’ points of view to help them take timely and best-suited decisions. Scope Industry: global services Geography: global Contents In this report, we include the following topics: Global sourcing market trends in 2020 Outsourcing transactions analysis and trends by function, sector, geography, traditional vs. digital deals, distribution of digital components, etc. Offshore/nearshore GBS developments, including new center setups, distribution by type of service, sector, existing vs. new adopters, and function Offshore/onshore location activity by type, region, city, function, digital services, etc. Review of 30 leading service providers based on their annual performance, capability enhancements, M&As, and other key events Global services market outlook for 2021 Membership(s) Market Vista™ Sourcing and Vendor Management

There have been significant variations in operating and business environment risk across locations driven by multiple factors such as quality of IT/BP infrastructure, safety and security, digital readiness, quality of life, coronavirus pandemic, geopolitical, regulatory, and macroeconomic environment; however, towards the end of the 2020, major economies across regions saw recovery in growth, as coronavirus related curbs and restrictions were eased and lifted. At an overall level, APAC offers safe and secure environment with relatively high macroeconomic stability. Americas offers a high quality of life, however, there are some concerns, primarily in Central and South America in areas such as regulatory environment, digital readiness, and quality of infrastructure. Within EMEA, locations offer high-quality infrastructure, high quality of life, and a safe and secure business environment. The Global Locations State of the Market Report 2021 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. The broader report has three parts – Key Trends Shaping the Landscape, Risk Watch and Locations PEAK Matrix®;. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix® assessment of locations. Scope Industry: global services Geography: global Contents Risk Watch Risk dashboard Updates on key changes in risk profiles for various delivery locations Key risks/opportunities to watch out for at various delivery locations across various regions Membership(s) Locations Insider™ Sourcing and Vendor Management

While 2019 witnessed some changes in the relative positioning of the locations, going forward, we expect significant changes as players look to optimize their portfolios by expanding into nearshore markets. Across Asia Pacific, India and the Philippines maintained their ‘’leader’’ positions for specific English delivery functions; there is evidence of increasing preference towards leveraging tier-2/3 locations. Within Americas, Argentina and Costa Rica remained ‘’leaders’’ for bilingual BPS delivery and are also known for IT and contact center delivery. In Europe, Middle East and Africa, Poland continued to remain ‘’leader’’ for European languages BPS followed by Ireland The Global Locations State of the Market Report 2020 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. The broader report has three parts – Key Trends Shaping the Landscape, Risk Watch and Locations PEAK Matrix®. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix™ assessment of locations. Scope Industry: global services Geography: global Contents This part of the report includes the following topics: Locations PEAK Matrix®: Objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); key market segments in scope include: Information Technology – Application Development and Maintenance (IT-ADM) Contact center (English language) Transactional Business Process Services (BPS) Complex/judgment-intensive BPS Bilingual (Spanish and English language) BPS Multilingual (European languages) BPS Analytics Digital services Engineering/R&D services IT services in the US Membership(s) Locations Insider™  

There have been significant variations in operating and business environment risk across locations driven by multiple factors such as quality of IT/BP infrastructure, safety and security, digital readiness, quality of life, geopolitical, regulatory, and macroeconomic environment. Across Asia Pacific, most locations offer favourable operating environment; however, coronavirus outbreak has caused significant disruption in the day-to-day operations of IT-BP services firms in China, South Korea, and Japan. Within Americas, there are some concerns around regulatory environment, digital readiness, quality of infrastructure, and safety and security across locations such as Argentina, Guatemala, Honduras, and Nicaragua. In Europe, Middle East and Africa, most locations offer favourable business environment backed by strong infrastructure, strong macroeconomic conditions, and relatively stable political systems. The Global Locations State of the Market Report 2020 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. The broader report has three parts – Key Trends Shaping the Landscape, Risk Watch and Locations PEAK Matrix®. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix™ assessment of locations. Scope Industry: global services Geography: global Contents This part of the report includes the following topics: Risk Watch Risk dashboard Updates on key changes in risk profiles for various delivery locations Key risks/opportunities to watch out for at various delivery locations across various regions Membership(s) Locations Insider™