As cloud adoption becomes mainstream, enterprises are moving from realizing mere efficiency gains to overall business transformation benefits. Enterprises realize that a “cookie-cutter” approach to cloud will diminish returns on their technology-related investments. Most enterprises believe that multi-cloud adoption will help them achieve the intended business benefits. However, most enterprises ultimately end up adopting a classic multi-cloud strategy. In many scenarios, the classic multi-cloud model leads to cloud siloes, leaving immense untapped business value on the table. These challenges can be addressed with a Cloud-Agnostic Managed Services (CAMS) approach. The CAMS model’s goal is to help enterprises make best-fit choices for their workloads as they transform their cloud strategy. The model, which is supported by multi-cloud interoperability and integration, hyper-simplified management, and ongoing optimization, aids IT teams’ efficiency and efforts to deliver better business outcomes. Key building blocks of a CAMS model include technology blocks and services blocks. While technology building blocks (containerization, serverless, multi-cloud management, verticalized Ips/solutions, etc.) help to establish the necessary modularity in the overall enterprise IT estate, services blocks (fit-for-purpose cloud strategy, cloud governance, hyper-optimization, and management, etc.) enable a context-driven approach to business-aligned service delivery among other benefits. Enterprises can realize more than just cost optimization by adopting a CAMS model–additional benefits can include business agility, business resilience, and improved customer and user experience. Membership(s)Cloud and Infrastructure Services Sourcing and Vendor Management

IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its Global Technology Services (GTS) division. The move is in line with new CEO Arvind Krishna’s strategy for laser-sharp focus on the cloud and AI business – the cornerstone of IBM’s next phase of growth. With this move, IBM can position itself as partner of choice with complete focus on helping enterprises succeed in a post-digital transformation era through its hybrid cloud and AI capabilities. In this viewpoint, we explore developments in both the market and within IBM that led to this move and discuss potential impacts for IBM clients. Scope Industry: IT services Geography: Global Content In this viewpoint, we bring forward: Factors leading up to the spin-off IBM’s goal to create the highway for next phase of its growth Implications for IBM clients Membership(s) Application Services Cloud & Infrastructure Services Digital Services Enterprise Platform Services Banking & Financial Services ITS Healthcare ITS Insurance ITS Life Sciences ITS Sourcing and Vendor Management

Accelerated adoption of digital technologies, exponential rise in digital touch points, consumerization of IT, and convergence of IT-OT environments have made traditional enterprise security strategies obsolete. Enterprise shift toward a programmable, lean hybrid infrastructure – driven by the adoption of cloud, microservices, containers, and DevOps, among others – has put considerable strain on IT personnel to protect enterprise reputation by addressing threats, which have become more rampant and sophisticated over time. Amid the rapid pace of business transformation and modernization, customer trust is going to be pivotal in building a future-proof business. In this research, we share trends impacting the IT security services market and analyze aspects of digital trust when applied to different levers of IT security services. The report will help buyers understand the key cybersecurity trends impacting the market and introduce the overarching idea of digital trust. Service providers will benefit by aligning their strategies with these trends and supporting enterprises in their journeys to facilitate digital trust among business users and end customers. Scope Industry: IT security services Geography: global Contents Our annual research deep dives into the global IT security services market, providing data-driven perspectives on the market at large. We evaluate global cybersecurity trends and demand drivers, analyze cybersecurity deals, introduce the concept of digital trust, build the digital trust model for enterprises, and create the roadmap to help enterprises enable digital trust. Membership(s) Cloud & Infrastructure Services

Traditional enterprise security strategies have become obsolete due to the accelerated adoption of digital technologies, exponential rise in digital touchpoints, consumerization of IT, and convergence of IT-OT environments. Enterprises’ shift toward a programmable lean hybrid infrastructure, driven by cloud adoption, microservices, containers, and DevOps, has not been easy though. Enterprises need to base their security strategies on their business context, geography, operating vertical, and enterprise context (maturity, nature, scale, and model of business), among other factors. To do so, they should partner with third-party providers to align their security initiatives with broader business goals. In this research, we present an assessment of 22 IT service providers featured on the IT Security Services PEAK Matrix®. Each profile offers a comprehensive picture of the IT security service provider’s vision and strategy, scope of services offered, innovation & investments, delivery capabilities, and strengths and areas of improvement. Scope In this research, we evaluate the following IT service providers / system integrators associated with IT security services: Accenture, Atos, Capgemini, Cognizant, DXC Technology, Fujitsu, GAVS Technologies, Happiest Minds, HCL Technologies, IBM, Infosys, LTI, Microland, Mphasis, NTT DATA, Orange Cyberdefense, Secureworks, TCS, Unisys, Wipro, YASH Technologies, and Zensar. Contents Each provider profile includes the following aspects: Summary dashboard – market impact and vision & capability assessment Strengths and areas of improvement General overview of the provider’s IT security services business – vision, scale, overall focus, and extent of adoption of the provider’s IT security services across enterprise segments and geographies Overview of the provider’s IT security services offerings – overall portfolio of services and relative focus across service lines Assessment of the provider’s IT security services delivery capability, domain investments, key solutions, and key partnerships Membership(s) Cloud & Infrastructure Services

Traditional enterprise security strategies have become obsolete due to the accelerated adoption of digital technologies, exponential rise in digital touchpoints, consumerization of IT, and convergence of IT-OT environments. Enterprises’ shift toward a programmable lean hybrid infrastructure, driven by cloud adoption, microservices, containers, and DevOps, has further increased the complexities of securing a hybrid environment. In this context, enterprises need to build their security strategies based on their business context, keeping in mind the geography, operating vertical, and enterprise context (maturity, nature, scale, and model of business), among other factors. To do so, they should partner with third-party providers to align their security initiatives with broader business goals. In this research, we present an assessment and profiles of 22 IT service providers featured on the IT Security Services PEAK Matrix®. Each profile offers a comprehensive picture of the IT security service provider’s strengths and areas of improvement. Scope In this research, we evaluate the following IT service providers / system integrators associated with IT security services: Accenture, Atos, Capgemini, Cognizant, DXC Technology, Fujitsu, GAVS Technologies, Happiest Minds, HCL Technologies, IBM, Infosys, LTI, Microland, Mphasis, NTT DATA, Orange Cyberdefense, Secureworks, TCS, Unisys, Wipro, YASH Technologies, and Zensar. Contents Each provider profile includes the following aspects: Summary dashboard – Market impact and vision & capability assessment Detailed strengths and areas of improvement Membership(s) Cloud & Infrastructure Services

Healthcare challenges, such as changing business and care delivery models to support patient-centricity and consumerism, growing competition from both within and outside the industry, and increasing regulatory pressures, are leading to increased investments in data and technology by enterprises. Point-to-point upgrades, coupled with high technical debt levels, have increased security vulnerabilities to a large extent. The healthcare industry has been slow to respond to cyber threats and has lagged behind other industries when it comes to IT security investments, making healthcare a lucrative target for hackers. As a result, the past few years have seen some of the biggest attacks on healthcare enterprises resulting in theft of millions of patient records. As a result, senior executives in healthcare enterprises acknowledge the seriousness of the threats (such as loss of goodwill, large penalties by regulators for data breaches, and partial or complete shutdown of operations resulting in lost revenues) that cyberattacks pose to their business. Security is considered not only an IT initiative, but also a business imperative. In this research, we present fact-based trends impacting the IT security services market, along with assessment and detailed profiles of 13 healthcare IT service providers featured on the healthcare IT security services PEAK Matrix. Each service provider profile gives a comprehensive picture of their security services vision, services capabilities, scale of operations, key solutions, and partnerships. The assessment is based on Everest Group’s annual RFI process conducted over Q2 and Q3 2019, interactions with leading healthcare IT security service providers, and analysis of the healthcare IT security services marketplace. Service providers covered: Accenture, CGI, Cognizant, Deloitte, DXC Technology, Fujitsu, GAVS Technologies, HCL Technologies, IBM, NTT DATA, Optum, Unisys, and Wipro Scope Industry: Healthcare payers and providers Services: Healthcare IT security services digital services Geography: Global Service providers: 13 leading healthcare IT security service providers Contents This report comprises an executive summary and three sections, each containing insights about the healthcare IT security service providers’ landscape, as outlined below: Summary of key messages Healthcare IT security services market trends PEAK Matrix assessment of healthcare IT security service providers Profiles of 13 healthcare security service providers Membership(s) Healthcare IT Services (ITS)

Enterprises are increasingly leveraging cloud services in their pursuit of a digital business model, as they seek to align the cloud value proposition with business goals. While early adopters sought efficiency, cloud adoption today is driven by digital business needs, such as faster time to value, improved quality, more flexibility to react to an uncertain market, and high availability of critical systems. To achieve these objectives and keeping in mind the proliferation of cloud offerings in the market, management complexities, and talent shortage, enterprises are being increasingly driven to seek third-party support. In this research, we present detailed profiles and assessments of 25 IT service providers featured on the cloud services PEAK Matrix™. Each profile provides a comprehensive picture of the service provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI process for the calendar year 2019, interactions with leading cloud services providers, client reference checks, and an ongoing analysis of the cloud services market. Scope This research provides an assessment of IT service providers / system integrators associated with cloud services. We cover the following IT service providers in the report: Accenture, Atos, Capgemini, Cognizant, CSS Corp, DXC Technology, Ensono, Fujitsu, GAVS Technologies, Happiest Minds, HCL Technologies, Hexaware, IBM, Infosys, Microland, Mphasis, NIIT Technologies, NTT DATA, TCS, Tech Mahindra, UST Global, Virtusa, Wipro, YASH Technologies, and Zensar. Contents In this report, we feature 25 IT service provider profiles, each of which covers: Overview of the provider’s cloud services business – vision, scale, overall focus, and extent of adoption of its cloud services across enterprise segments and geographies Overview of the provider’s cloud services offerings – portfolio of services and relative focus across service lines Assessment of the provider’s cloud services delivery capability, domain investments, key solutions, and key partnerships Strategic focus areas and market success for cloud service areas Membership(s) Cloud & Infrastructure Services

The retail industry is grappling with widespread disruption. To remain relevant, retailers need to create business value – realized through seamless customer experience, significant operational efficiency, and improved workforce productivity. To achieve these outcomes and create sustainable stakeholder value, retailers need business-aligned IT automation, supported by integrated data flows and reengineered business processes. Retailers need to leverage IT automation to drive broader business transformation rather than tethering it solely to IT cost metrics. In this approach, we lay out business objectives as the starting point, designing the automation strategy to realize outcomes across the business value chain. IT modernization and business transformation are key to value-based delivery in retail and can deliver breakthrough outcomes such as superior customer experience and choice, new delivery and revenue channels, faster time to market, and effective monetization of digital assets. In this report, we: Make a case for business-led IT automation in the retail industry Outline the business value continuum for retailers, exploring illustrative use cases across the retail value chain Lay out IT performance indicators associated with retail operations and related use cases Suggest key considerations for retailers as they implement IT automation as part of their broader business transformation Membership(s) Cloud & Infrastructure Services

The Banking and Financial Services (BFS) firms are grappling with industry headwinds related to evolving customer expectations, rising regulations and compliance needs, emerging threat of challenger banks and FinTechs, and increasing margin pressures. This has exacerbated the need for them to move away from the legacy systems and transform into an agile organization with faster time-to-market. In a bid to drive this innovation at speed and scale, as well as focus on the cost reduction agenda at the same time, the BFS firms are actively adopting a hybrid IT strategy and are investing in next-generation infrastructure themes such as cloud enablement and digital workplace services. To support these BFS firms on their modernization journey, service providers are looking to formulate a BFS-specific go-to-market strategy by building industry-focused wrappers around their horizontal IT infrastructure offerings that can help address unique needs of these BFS customers. In this research, we analysed the capabilities of 17 leading IT service providers to serve next-generation IT infrastructure service to BFS firms. These providers were mapped on the Everest Group PEAK Matrix™, which is a composite index of a range of distinct metrics related to each provider’s vision & capability and market impact. In this report, we focus on: Market trends in next-generation IT infrastructure for BFS and its implications for key stakeholders The landscape of service providers offering next-generation IT infrastructure services to the BFS firms Assessment of service providers on several capability-related dimensions related to next-generation IT infrastructure services Scope of this report Industry: Banking and Financial Services (BFS) Services: Next-generation IT infrastructure services Geography: Global Market segment: Third-party IT services transactions; excludes shared services or Global Capability Centers (GCC) Content This report analyzes service provider capabilities specific to next-generation IT infrastructure services in the BFS sector: Key demand themes and market analysis State of adoption for next-generation IT infrastructure services by the BFS firms Market size and growth characteristics Implications for key stakeholders Everest Group PEAK Matrix for next-generation IT infrastructure services in BFS Service providers' profiles Membership(s) Banking and Financial Services (BFS) – IT Services Cloud & Infrastructure Services

The rapid pace at which insurers are modernizing their applications estate and the need for it to be agile and modular for meeting the evolving industry/customer dynamics has spurred insurers to build a contextualized IT infrastructure environment to meet the unique requirements for building a digital, connected insurer. Service providers are responding to these demand themes by collaborating with insurers to craft an IT infrastructure services strategy, implementing next-generation IT infrastructure services tenets, developing full-stack IT infrastructure services offerings, and forging partnerships with leading technology vendors to support insurers in their digital transformation journey. In this report, we analyze the vision and capabilities of 16 leading service providers specific to their next-generation IT infrastructure services portfolio for the global insurance sector. These providers were mapped on the Everest Group PEAK MatrixTM, which is a composite index of a range of distinct metrics related to each provider’s vision & capability as well as market impact. In this report, we focus on: The landscape of service providers that provide next-generation IT infrastructure services to insurers Assessment of the service providers on several capability-related dimensions related to next-generation IT infrastructure services Characteristics of Leaders, Major Contenders, and Aspirants on the Everest Group Next-Generation IT Infrastructure Services in Insurance PEAK MatrixTM Implications for insurers and service providers SCOPE OF THE ANALYSIS Market trends and activity across next-generation IT infrastructure services in the insurance sector Characteristics of next-generation IT infrastructure services in insurance PEAK MatrixTM Service provider characteristics CONTENT This report analyzes service provider capabilities specific to next-generation IT infrastructure services in insurance: Everest Group PEAK Matrix for next-generation IT infrastructure services in insurance Key demand themes and market analysis P&C insurance digital services demand themes: State of adoption for next-generation IT infrastructure services by insurers Market size and growth characteristics Implications for key stakeholders Profiles of service providers Membership(s) Insurance - IT Services (ITS) Cloud & Infrastructure Services