This report explores the seismic shift unfolding in the consulting landscape as generative AI advances from experimental novelty to core service enabler. In the face of rising client expectations for faster insights, hyper-personalized recommendations, and outcome-based pricing, traditional time-and-materials models are giving way to AI-driven asset-based delivery. By surveying the state of large language models, agent architectures, and emerging multi-agent orchestration platforms, the report highlights why consulting firms must move quickly to integrate generative AI into both client-facing solutions and internal workflows. Drawing on analyses of leading providers’ strategies – from Bain’s OpenAI partnership and PwC’s enterprise-grade deployments to Accenture’s multi-billion-dollar AI investments – the report offers a clear, two-tiered roadmap. First, act now use cases to deliver immediate value through automated data cleansing, AI-powered reporting bots, and scenario-generation tools. Second, invest and experiment initiatives to prepare firms for next-generation capabilities such as autonomous advisory assistants and end-to-end AI platforms. Together, these recommendations equip consultants to unlock measurable productivity gains, reduce cost overruns, and identify new revenue streams. Whether you lead a strategic practice, oversee technology implementation, or direct data advisory teams, this report provides actionable frameworks to prioritize AI investments, redesign talent mixes, and evolve operating models. Readers will gain practical guidance on governance and risk/change management to ensure that AI deployments not only accelerate delivery but also uphold quality, compliance, and ethical standards.

The age of Systems of Execution (SoE) is upon us, where intelligent, autonomous platforms do not just inform decisions but act on them in real time. This shift is rendering traditional systems and static consulting models obsolete. Enterprises now demand real-time orchestration, dynamic workflows, and embedded intelligence across functions. As this transformation accelerates, consulting firms are being called to move beyond strategy and become orchestrators of scalable, AI-powered solutions. This Everest Group Viewpoint unpacks how SoE is reshaping enterprise operating models and catalyzing a once-in-a-generation transformation in the consulting industry. It explores emerging client demands such as dynamic decision execution, autonomous workflows, and AI-first operating models. It also highlights service lines where these expectations are most prominent, ranging from risk and governance to talent consulting, and outlines the investments firms must make to stay competitive. The report provides a strategic lens into how consulting providers can lead in the SoE economy, and what it takes to drive sustainable enterprise transformation in this new era. Scope All industries and geographies Contents In this report, we examine: Examine how SoE are reshaping enterprise operating models and overcoming legacy systems’ limitations Analyze shifting client expectations and the evolving role of consulting firms in the age of autonomous execution Identify key SoE-aligned service areas and capabilities – spanning operations, technology, risk, and talent Offer strategic guidance for consulting providers to position, invest, and lead in the SoE economy

Enterprises are investing in change management to navigate complex organizational transformations due to technology advances and evolving business models. Historically, several organizations struggled to realize their digital transformation initiatives’ full potential due to the absence of a strategic change management approach. Thus, change management consulting has become pivotal in ensuring digital transformation success by offering roadmaps to address organizational culture, leadership alignment, and employee engagement. Effective change management requires a balanced focus on human and operational aspects of change. With innovation, sustainability, and employee experience becoming increasingly important, providers must integrate technology with their change management capabilities and offer post-implementation support for change initiatives’ long-term sustainability. Additionally, monitoring change initiatives’ performance, analyzing stakeholder feedback, and refining strategies based on data-driven insights are vital for efficient change adoption. In this report, we analyze 13 providers featured on the Digital Transformation Consulting Services PEAK Matrix® – Change Management. The report evaluates and categorizes providers based on their change management consulting capabilities. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital transformation consulting service providers, client reference checks, and an ongoing analysis of the digital transformation consulting services market Contents In this report, we: Evaluate 13 digital transformation consulting service providers Categorize providers as Leaders, Major Contenders, and Aspirants Compare providers’ key strengths and limitations Membership(s) Digital Services Sourcing and Vendor Management

European enterprises invest to enhance customer and employee experiences, optimize processes and costs, drive growth, and advance sustainability. Historically, enterprises received subdued RoI from their digital transformation initiatives due to a lack of a clear vision and strategy. Amid huge demand and technology involvement in digital transformation journeys, enterprises seek consulting offerings incorporating data protection and privacy regulations. Now, enterprises partner with providers that can guide them to outline a digital vision and roadmap and drive innovation with actual value realization. It is vital that providers understand and incorporate cultural nuances and local market requirements in Europe, as they are significant in shaping these digital strategies. In this report, we analyze 16 European digital transformation consulting service providers featured on the Everest Group’s proprietary PEAK Matrix®. Scope Geography: Europe All industries This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital transformation consulting service providers, client reference checks, and an ongoing analysis of the digital transformation consulting services market Contents In this report, we: Evaluate the digital transformation consulting service providers’ landscape in Europe Position the providers on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Compare providers’ key strengths and limitations Membership(s) Digital Services Sourcing and Vendor Management

The rapid advances in quantum computing are reshaping the technology landscape, highlighting the need for specialized infrastructure to support its complex workloads. Quantum computing requires substantial computational resources for tasks such as optimization, simulation, and encryption, which can place significant demands on existing IT systems. As organizations increasingly explore quantum technologies, there is a growing emphasis on developing infrastructure capable of supporting these advanced applications. This includes investing in cutting-edge hardware, scalable storage solutions, and enhanced connectivity to fully leverage quantum computing's potential. In this report, we offer a comprehensive outlook on the global quantum computing market, addressing key challenges, adoption trends, and technology developments. The report also includes a strategic framework to adopt quantum technologies and leading quantum computing providers’ overview, providing valuable insights for enterprises and providers navigating this evolving field. Scope Industry: banking and financial sector, healthcare and pharmaceuticals, automotive, energy and utilities, information technology and security, retail and consumer packaged goods Geography: all geographies Contents In this report, we examine: Quantum computing’s overview Quantum computing services market: industry and geography analysis Quantum computing industry focus: use cases and major initiatives Implications for providers Membership(s) Digital Services Sourcing and Vendor Management

North American enterprises are investing heavily in customer experience, process and cost optimization, growth, and sustainability. Historically, enterprises have received subdued returns from digital transformation initiatives, leading to a growing reliance on consulting services to ensure a clear vision and strategy. As demand for technology-driven transformation rises, enterprises are seeking service providers that offer more than traditional consulting – those that can outline a digital roadmap and drive innovation with real value. In this report, we assess 18 service providers featured on the Digital Transformation Consulting Services PEAK Matrix® for North America, a comprehensive matrix that evaluates and categorizes providers as per their capabilities. The assessment is based on Everest Group’s annual Request for Information (RFI) process for the calendar year 2024, interactions with leading digital transformation consulting service providers, client reference checks, and an ongoing analysis of the digital consulting services market. Scope Geography: North America All industries The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital transformation consulting service providers, client reference checks, and an ongoing analysis of the digital transformation consulting services market Contents In this report, we: Evaluate 18 digital transformation consulting service providers featured on Everest Group’s Digital Transformation Consulting Services PEAK Matrix® for North America Present the characteristics of Leaders, Major Contenders, and Aspirants in the digital transformation consulting services landscape Analyze providers’ key strengths and limitations based on their ability to outline digital vision, roadmap, and drive innovation with real value realization Membership(s) Digital Services Sourcing and Vendor Management

Growth challenges and a variable economic environment are driving more mid-market enterprises to adopt digital technologies – but what is the best way to drive digital transformation? Based on insights gleaned from Everest Group’s Digital Transformation in Mid-market PEAK Matrix® report, due to be published in August 2024, our experts Alisha Mittal, Vice President, Sandeep P., Senior Analyst, and Parul Trivedi, Practice Director, spoke about the key adoption patterns for businesses implementing digital technologies. Focusing on the particular challenges of mid-market enterprises with revenue between US$1-10 billion, this webinar outlined how business leaders can drive growth, business continuity, and competitiveness with the integration of digital technologies. Attendees came away with best-practice recommendations for adopting newer technologies, based on our analysts’ recent experiences with guiding this behavior. What questions did the webinar answer for the participants? How can mid-market enterprises effectively leverage digital technologies to drive business growth and competitive advantage? What are the key digital adoption patterns observed among mid-market peers, and how can these insights inform strategic IT investment decisions? What are the anticipated challenges and opportunities in digital transformation for mid-market enterprises heading into 2025, and how should CXOs prepare to navigate them?

In the evolving business landscape, companies must adjust and take the lead by investing in transformative technologies. Historically, enterprises have garnered significant benefits by boldly embracing state-of-the-art innovations, adopting them not only to capture fresh opportunities but also to establish a unique presence in the market. However, with the continuous evolution of technology, identifying the most promising investments and maintaining a competitive edge poses a formidable challenge for enterprises, providers, and technology stakeholders alike. Successfully navigating this terrain requires strategic foresight and a profound understanding of evolving market trends. Tackling this challenge head-on is essential for businesses committed to survival and flourishing in the ever-changing business landscape. In this report, we explore the historical advantages enterprises have gained from previous innovations. Additionally, we outline an ideal methodology for recognizing, monitoring, and prioritizing vital investments in emerging technologies. This involves evaluating their potential impact, market readiness, distinctive offerings, and alignment with relevant industry needs. Scope All industries and geographies Contents In this report, we: Implement a staged radar approach to prioritize investments in technologies in an industry-conscious manner Present use cases of exponential technology applications and specific sectors that are poised to experience significant benefits from their adoption ​​Membership(s) Digital Services Outsourcing Excellence

Digital twins, which are virtual replicas of physical products, processes, and systems, play a vital role in helping enterprises reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios. The demand-driven digital transformations spurred by the pandemic have brought digital twins to the forefront of innovation, even in industries with lower digital maturity. Enterprises have eagerly embraced these virtual counterparts to revolutionize their operations. Over the past year, a remarkable surge in adoption has broken down barriers across various sectors, propelling digital twins into the heart of transformation strategies. As organizations ramp up their investments, the benefits of this technology are becoming increasingly evident. Enterprises are increasingly partnering with providers to meet the demand for rapid digital twin deployment, seamless integration of IT/OT systems, enhanced data and infrastructure security, and the shortage of skilled professionals in the enabling technologies domain. Organizations leveraging the potential of digital twins should carefully assess the capabilities of these providers before choosing their technology partner. In this report, we assess 21 leading digital twin service providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, vision, and market impact. These providers have been instrumental in empowering enterprises to unlock new levels of efficiency, insight, and success. The research will help buyers select the right-fit provider for their transformation goals, while providers will be able to benchmark themselves against their peers. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023 interactions with leading digital twin service providers, client reference checks, and an ongoing analysis of the digital twin services market>/li> Contents In this report, we examine: Everest Group’s Digital Twin Services PEAK Matrix® evaluation of 21 digital twin service providers Characteristics of Leaders, Major Contenders, and Aspirants in the digital twin services landscape Enterprise sourcing considerations Detailed profiles of all 21 providers, including their capability overview, scale, key investments, partnerships, and case studies Providers’ key strengths and limitations Membership(s) Digital Services Sourcing and Vendor Management

In today’s rapidly evolving technology landscape, enterprises must invest in cutting-edge technologies such as blockchain, digital twins, and the metaverse to secure their competitive edge and future success. In this report, we analyze these emerging technologies and examine the current market landscape. The report explores how enterprises are harnessing the potential of these technologies to future-proof their businesses and serves as an invaluable guide for decision-makers and strategists, offering insights into the current market status, growth potential, and practical applications of these technologies. Furthermore, it highlights real-world examples of how top enterprises are gaining a competitive advantage by adopting these technologies. By providing essential knowledge and strategic guidance, this report empowers businesses to adapt effectively to technological shifts and make well-informed decisions as they chart their course into the future. For those at the helm of decision-making, this report is an indispensable resource for navigating the evolving technological landscape and ensuring that their organizations remain at the forefront of innovation. Scope All industries and geographies Contents In this report, we examine: The significance of addressing present-day problems using future technologies Phased radar approach for industry-specific prioritization of technology investments Aligning organizational structures and resources with the development of exponential technologies based on their maturity level Considerations for senior leaders as they navigate the landscape of exponential technologies ​​Membership(s) Digital Services Sourcing and Vendor Management