The ongoing macroeconomic slowdown has pushed enterprises – that are already bogged down by top and bottom-line challenges – to assess how they can leverage service providers to grow, evolve, and optimize their global in-house center (GIC) networks. Watch our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. In addition, the speakers discussed the evolving approach of providers to the GIC market and presented methods for enterprises and service providers to proactively engage with each other in the GIC space for a win-win result. What questions has the webinar answered for the participants? How did the global sourcing market evolve in H1 2023? How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out? What capabilities are service providers building to focus on the GIC segment?

In this webinar, we explored the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. Additionally, we looked at the changes in location strategies adopted by service providers globally and the emerging trends in these locations. We also discussed the impact of the expected economic slowdown on the market’s overall workforce strategy and offered recommendations to service providers, focusing on which trends to monitor, the importance of sustainable workforce strategy, and the relevance of cost in location decision-making. What questions did the webinar answer for the participants? How has the global service market evolved in 2022, and what are key developments across leading global service providers? How has the location strategy for service providers changed in the past couple of years? How will the expected macroeconomic slowdown impact the war on talent? What are some of the key steps service providers should take as they face the economic slowdown?

Between July 9 and 17, 2021, South Africa was ravaged by mass rioting and protests in its key provinces of KwaZulu-Natal and Gauteng. The unrest, which initially began as a political protest in response to the arrest of former President Jacob Zuma, eventually ballooned into full-blown rioting and looting. The flare-up has led to mass casualties and significant property damage across both the affected provinces. In this Risk Radar, we present the impact of this event on global services delivery players operating in South Africa. Click here for more information on our location and service provider risk tracking services. Membership(s) Catalyst Locations Insider™ Market Vista™