In this webinar, we explored the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. Additionally, we looked at the changes in location strategies adopted by service providers globally and the emerging trends in these locations. We also discussed the impact of the expected economic slowdown on the market’s overall workforce strategy and offered recommendations to service providers, focusing on which trends to monitor, the importance of sustainable workforce strategy, and the relevance of cost in location decision-making. What questions did the webinar answer for the participants? How has the global service market evolved in 2022, and what are key developments across leading global service providers? How has the location strategy for service providers changed in the past couple of years? How will the expected macroeconomic slowdown impact the war on talent? What are some of the key steps service providers should take as they face the economic slowdown?

In the last few years, many GBS centers have scaled up automation adoption and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, governance models, and Intelligent Automation (IA) architecture to bring in the next wave of automation-led benefits for the enterprise. This report analyzes the emerging adoption trends and key themes common across GBS centers looking to scale IA adoption. The report will be relevant for a broad set of stakeholders, including buyers / parent organizations, providers, GBS organizations, and industry influencers, such as investors and industry bodies. Scope All geographies and industries The report is primarily based on interactions with senior leaders from 50+ GBS centers of global enterprises, service providers, and automation technology providers Contents In this report, we examine: Key trends and the automation landscape in GBS organizations The role of GBS firms in driving IA adoption Key themes as GBS centers look to scale adoption Critical success factors for GBS firms Membership(s) Service Optimization Technologies (SOT) Global Business Services (GBS) and Shared Services Sourcing and Vendor Management