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  • Thematic Report

    Feb. 23, 2024
    In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for strategizing workforce requirements, predicting external competition, and understanding leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2023 demand. Leveraging data from our Talent Genius™ tool, the report provides a comprehensive analysis of the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends within the IT services sector in India on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location. Membership(s) This Market Report is available to All Memberships
  • Thematic Report

    Jan. 15, 2024
    Everest Group’s Service Provider Compass reports provide multiparameter insights into providers’ presence, scale, and prominence for leading services in major delivery locations worldwide. These studies rely on secondary research and emphasize scale, delivery presence, internal brand perception, and workforce profile, rather than the depth and quality of services delivered. The reports assist enterprises in making global sourcing decisions by offering an outside-in perspective on leading providers in a location, giving them a head start in the process of identifying the right partner to work with. Our report on Mexico offers data-backed research to understand the market standing of key providers in the Customer Experience Management (CXM) and Information Technology – Application Development and Maintenance (IT-ADM) services delivery market. Parameters considered include Scale and delivery footprint Brand perception Workforce profile Service Provider Compass, when combined with other reports in Everest Group’s Location Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Outsourcing Excellence
  • PEAK Matrix®

    Sep. 27, 2023
    Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic. In 2023 as well, rising cost pressures and talent-related challenges in onshore geography will continue to move the pendulum in favor of offshore/nearshore geographies. Asia Pacific continues to dominate the global services landscape as major tier-1 Indian cities maintain their Leader positions across functions. The Philippines continues to remain a Leader for contact center and transactional business process services work. In EMEA, Poland and Ireland continue to be the locations of choice for IT-BP delivery. Locations in LATAM continue to witness growth in terms of new capabilities to serve the North American (especially the US) market. Mexico, Argentina, and Colombia continue to maintain their position as Major Contenders (in the global landscape) for most functions. The Global Locations State of the Market Report 2023 describes the global services locations landscape and examines the location-related developments and trends to design a best-fit locations portfolio strategy. Scope Industry: global services Geography: global Contents The report includes the following topics: The report is divided into three parts: Key trends shaping the global services landscape Risk watch Locations PEAK Matrix®: it features an objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); the key market segments and locations in scope include: Information Technology – Application Development and Maintenance (IT-ADM) – Global (excluding North America) Information Technology – Application Development and Maintenance (IT-ADM) – Asia Pacific (APAC) Information Technology – Application Development and Maintenance (IT-ADM) – Latin America (LATAM) Information Technology – Application Development and Maintenance (IT-ADM) – Nearshore Europe Information Technology – Application Development and Maintenance (IT-ADM) – North America Contact Center (CC) – Global (excluding North America) Contact Center (CC) – APAC Contact Center (CC) – LATAM Contact Center (CC) – Nearshore Europe Contact Center (CC) – North America Business Process Services (BPS) – Global (excluding North America) Engineering / Research and Development (ER&D) – Global (excluding North America) This report presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in the investment environment, key developments globally, and changes in the exposure to various risks) Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Thematic Report

    Aug. 31, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must actively monitor key roles and skills, identify both in-demand and emerging skills, and then prioritize them according to market demand. A higher demand or an increasing demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to strategize their workforce requirements, predict external competition, and gain insights into the leading industries from which to acquire necessary talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H1 2023. The report is based on data gathered from Talent GeniusTM, our cutting-edge talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights required to stay competitive, plan for future workforce needs, and make well-informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level and present detailed profiles of 15 major Tier-1 and Tier-2 cities, including a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) Available under all membership areas
  • Thematic Report

    Aug. 17, 2023
    Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape? Watch this webinar as Everest Group experts deliver approaches to secure maximum value from delivery location portfolios and offer exclusive insights into the best practices for managing location portfolios and workforce strategies. Whether you hold the reins as a sourcing leader, a delivery head, or a workforce strategy executive, this engaging webinar will provide you with valuable insights and actionable advice to optimize your locations portfolio and maximize returns. What questions has the webinar answered for the participants? What are the hottest global sourcing locations trends of early 2023? What are the different models for managing your locations portfolio? What are the key challenges and best practices for optimizing locations portfolio and workforce strategy? Which crucial aspects are often overlooked when managing locations and workforce strategy? What is the ultimate checklist when evaluating a new location? How can you proactively and programmatically gauge the health of your locations portfolio?
  • Thematic Report

    May 04, 2023
    In this Practitioner’s Perspective, Monika Mehrotra, Vice President of Global Operations at TransUnion, shares TransUnion’s Global Business Services (GBS) organization’s approach to integrating multiple acquisitions into its GBS model. TransUnion is a consumer credit reporting agency that has completed over 10 acquisitions in the last five years to enhance its product portfolio and broaden its geographic reach. With each acquisition, the scope and capabilities of its GBS organization also expand, creating new opportunities to integrate the acquired company from a GBS perspective. In this conversation, we discuss TransUnion’s key learnings and strategy, which are presented in this Practitioner’s Perspective.
  • Thematic Report

    May 02, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must keep a watchful eye on key roles and skills, identify both in-demand and emerging skills, and prioritize them based on market demand. A higher demand or increasing demand may signify a more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to plan their workforce requirements, anticipate external competition, and gain insights into the leading industries from which they can source the requisite talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H2 2022. The report is based on data gathered from Talent Genius, our state-of-the-art talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights they need to stay competitive, plan for their future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level, along with detailed profiles of 15 major tier-1 and tier-2 cities, providing a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) This Market Report is available to All Memberships
  • Webinar

    March 14, 2023
    In 2023, business leaders will need to carefully align their workforce strategies with evolving business needs and budgets. While no location offers all the required skills at the desired price points, there are a few markets where demand is slowing, and the right talent can be found. Watch this webinar where our experts discussed which markets are hot and which are fizzing out. They also explored which roles are in high demand across industries and geographies. Whether you’re a workforce strategy executive, sourcing leader, or delivery head, this webinar will provide valuable insights and actionable advice to help you find and attract the best talent for your organization. What questions did the speakers address? What are the top trends across key delivery locations? Which locations are getting hotter vs. cooler from a talent demand perspective? What roles are witnessing slowing demand? Are tier-1 cities really as congested as we think they are?
  • Webinar

    Nov. 29, 2022
    The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Designing a supply base portfolio with an optimal locations mix today is critical to balance talent availability, supply risk, and costs. To stay ahead of the competition, sourcing practitioners and location strategy professionals need to understand key market dynamics and the opportunities each location presents. View this webinar where our analysts discussed the latest global locations market trends and tips for building an effective locations portfolio strategy for 2023. What questions did the webinar answer for the participants? What guidelines can organizations follow to design a best-fit locations portfolio strategy? What are the key considerations for an outsourcing locations selection framework? What are the top service delivery locations based on parameters such as talent and skill availability and financial attractiveness? How can organizations assess location-related developments and trends in 2023? What will the future shoring model look like?
  • Thematic Report

    Nov. 18, 2022
    The metaverse uses next-generation advanced technologies to build an immersive, seamless experience. While this ecosystem is still in its nascent stages, it is expected to expand exponentially in the near future. Metaverse provides new avenues for businesses to interact with customers and increase workforce efficiencies. With the rising interest in metaverse platforms, enterprises are looking to develop in-house platforms for their business needs. In this report, we explore how enterprises can develop metaverse platforms to support their business goals. It also provides a list of skills and roles for metaverse development and a framework for selecting suitable locations to establish metaverse development teams. Scope: All industries and geographies Contents: In this report, we: Discuss the basics of metaverse Examine the key aspects of metaverse development Provide a framework for metaverse development location strategies Membership(s) Locations Insider™ Sourcing and Vendor Management