This report is available only to Outsourcing Excellence members. For information on membership, please contact us Some procurement functions have managed IT sourcing-associated opportunities and risks better than others, developing differentiated capabilities to derive superior outcomes. Everest Group identifies these Pinnacle Enterprises by comparing IT sourcing capabilities across enterprises using its proprietary Pinnacle Model® methodology. This report provides insights into the capabilities and outcomes of Pinnacle Enterprises as they help CPOs and procurement professionals understand what best-in-class means in IT sourcing. Scope: All industries and geographies Categories: IT hardware, software, and services The assessment is based on Everest Group’s Pinnacle Model® research – a framework to identify Pinnacle Enterprises, companies that are achieving superior business outcomes because of their IT sourcing capabilities Contents: This report features: Differentiators for Pinnacle Enterprises Key success factors for sourcing organizations Ways in which enterprises can accelerate their IT sourcing journeys An assessment of IT sourcing capability maturity

This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Negotiation is an important part of the strategic sourcing process, both in the context of new deals and renewals. It enables an equitable legal agreement between the enterprise and the provider(s). This Executive Brief describes how organizations can develop an effective negotiation strategy and execute it to achieve their sourcing objectives. It examines key points to consider, common misconceptions, the role of equitable terms to incentivize services delivery, components of an interest-based negotiation strategy, and a case study on how a large company negotiated with its largest services supplier. Scope All industries and geographies Contents This report examines the: Importance of negotiation in the strategic sourcing process Components of a well-structured negotiation strategy Key negotiation myths Note: Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.

Businesses across globe are constantly on the lookout for sources of talent that are highly engaged and stable with the expectation that they provide quality work with low attrition rates. One sourcing strategy that has emerged as a clear differentiator in recent years is impact sourcing – intentionally hiring and providing career development opportunities to people from marginalized communities while still meeting business objectives. The Impact Sourcing Specialists Profiles report provides accurate, comprehensive, and fact-based snapshots of 22 providers, including their scale of operations, technology solutions, and delivery locations. The compendium also sheds light on the impact sourcing specialist service provider landscape. Current and potential buyers of impact sourcing services can assess providers on their areas of strength and limitations, based on desired capabilities. Scope Industry: sustainability technology and services Geography: Global Contents Each service provider profile captures the following payer operations-related details: Service suite and scale of operations: company overview, key leaders, FTEs, revenue, practice overview, adoption of practice across different business lines and geographies, and definition of impact workers Delivery locations: key delivery locations worldwide A comprehensive view of the impact sourcing landscape, including market size, delivery model, and talent portfolio Key investments, partnerships, and certifications: description of proprietary solutions/IP/frameworks, key partnerships, and ESG certifications Membership(s) Business Process Information Technology Engineering Services Catalyst™ Sourcing and Vendor Management

Global businesses are always on the lookout for talent sources that are highly engaged and stable, ensuring high-quality work and low attrition. One underrated, yet highly effective, sourcing strategy that has emerged as a clear differentiator in recent times is impact sourcing, or hiring people from marginalized communities to meet business objectives. Impact sourcing offers many benefits to organizations, such as: Contributes to a holistic Environmental, Social, and Governance (ESG) strategy Helps increase sales, as consumers prefer to buy from forward-thinking businesses Provides access to workers from untapped talent pools in different regions Ensures better talent retention through an improved work culture Along with offering a competitive and cost-effective alternative to traditional outsourcing engagements, impact sourcing provides a sustainable solution to talent-related challenges. Further, a focus on operating with a cause and shared values among customers and investors are encouraging companies to shift to impact sourcing. In this report, we define impact sourcing and answer why companies should adopt it, how they can put it into practice, where they can do it, which are the leading impact sourcing specialists, and much more. We provide a comprehensive view of the impact sourcing market and its enabling ecosystem. The report will encourage and enable enterprises and traditional service providers to take the next big leap in their talent strategies through impact sourcing. Scope All industries and geographies Contents This state of the market report outlines the importance of impact sourcing to access untapped, affordable talent while promoting inclusivity and allowing organizations to reap substantial business benefits. We examine: The concept of impact sourcing and its importance The impact sourcing ecosystem and engagement model A comprehensive view of the impact sourcing landscape, including market size, delivery model, and talent portfolio The concept of impact sourcing and its importance Impact sourcing evolution Case studies and feedback from buyers that leverage services from impact sourcing specialists We also carry out a comparative assessment of locations to help build an optimized delivery portfolio. Membership(s) Business Process Information Technology Engineering Services Catalyst™ Locations Insider™ Market Vista™

On March 29, Everest Group hosted a webinar titled, "Is Your IT Sourcing Program Up to Speed? Here’s How to Get There." It’s well-known that IT sourcing has become all about spending wisely and thoroughly evaluating internal budgets; yet, digitalization, cloud migration, a talent-constrained environment, and shifting software licensing terms are only driving increased spend. These challenges have pushed the focus from cost savings to finding business value and generating revenue from IT procurement. In this webinar, our experts revealed key takeaways from our IT Sourcing Pinnacle Model® assessment, including capabilities and outcomes of leading IT sourcing programs and how IT procurement teams can unlock business value through an accelerated IT sourcing program. During this session, attendees learn: Current strategies in IT sourcing Best-in-class IT sourcing practices to drive business value Approaches to set up a robust IT sourcing model The key challenges in IT sourcing The future sourcing roadmap to follow

On March 8, Everest Group hosted a webinar titled, "5 Success-Driving Actions - How to Unlock Untapped, Affordable Talent." Impact sourcing is a socially responsible way to find untapped, affordable talent while promoting inclusivity and allowing organizations to reap substantial business benefits, including: Contributing to a holistic environmental, social, and governance (ESG) program Increased sales as more consumers choose to buy from forward-thinking businesses Access to new workers in untapped talent pools in different regions Better talent retention through improved work cultures View this webinar as our experts revealed key findings from our recent Impact Sourcing Specialist State of the Market report. We shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Our experts explored: What is impact sourcing? Why is it becoming a strategic imperative for more and more organizations? What does the impact sourcing landscape look like? How has impact sourcing adoption evolved over the years? How do organizations put impact sourcing into practice? Case study experiences and feedback from buyers leveraging services from impact sourcing specialists

This report is available only to Outsourcing Excellence members. For information on membership, please contact us An effective supplier stratification and governance model is key to evolving from a traditional savings model to a value creation-based business model. Many Vendor Management Offices (VMOs) are increasingly building a robust supply base stratification model and strengthening their governance approaches through a strong governance structure, defined roles and responsibilities, an effective communication matrix, and regular performance monitoring to drive actual business value. It is vital to understand what makes a supplier strategic for any supplier management organization. It is equally important to identify the right set of strategic suppliers to enhance business value through a constructive engagement. Achieving the right balance between investing in a supplier and realizing the potential value requires a well-thought-out supplier stratification model and a robust supplier governance approach. In this Accelerator, we provide a framework to create a robust supplier stratification strategy based on a prioritization methodology that defines the supply base’s strategic importance across tiers. We also lay out a roadmap to create a strong supplier governance model to help enterprises determine their current maturity states and, accordingly, create an effective action plan. Scope All industries and geographies Contents This accelerator outlines the approach to establish a robust supplier stratification and governance process and share: A guide to effective supplier stratification based on our prioritization framework Organizational engagement strategies when selecting strategic vs. routine suppliers Ways to create and implement an effective supplier governance model Ways to incorporate elements such as a governance structure, roles and responsibilities, communications, and performance monitoring when laying out a supplier governance process

This report is available only to Outsourcing Excellence members. For information on membership, please contact us Managing supplier performance is becoming increasingly critical as customer/user experience and service quality become priority performance areas for organizations. Typically, the Vendor Management Office (VMO) monitors large outsourcing providers by reviewing their performance in quarterly business reviews – where key metrics in the balanced scorecard are discussed, alert triggers are raised, and remediation plans in case of performance failures are constructed – with leadership buy-in. In this Executive Brief, Everest Group analysts share the key metrics tracked in the performance measurement process and provide best practices for supplier performance score-carding, technology enablement, and remediation planning. Note: Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.

This report is available only to Outsourcing Excellence members. For information on membership, please contact us E-auctions are a powerful tool leveraged by the procurement function to drive cost pressures in competitive negotiations. Traditionally, e-auctions were used to source simple services or goods; today, they are becoming increasingly popular in the services outsourcing space. In this executive brief, Everest Group analysts share the benefits of using e-auctions for outsourced services, deep-diving into the process and best practices for running an e-auction effectively, and the pros and cons in conducting such events. Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.

This report is available only to Outsourcing Excellence members. For information on membership, please contact us The pandemic forced enterprises that rely on outsourcing to increase their focus on risk management and accelerate their digital transformation. This push translates into the need for newer capabilities from providers at a time when companies are looking to address their needs cost-effectively by restructuring their portfolios. In fact, in the first half of 2021, 76% of the organizations we surveyed stated that they planned to change their service provider portfolios to consolidate the supply base, while focusing on relevant niche skills. In this Accelerator, Everest Group analyzes portfolio strategies in outsourcing, including which mix can yield the best outcome and, more specifically, types of service providers, main drivers for making portfolio changes, and strategies for 2021. Scope All industries and geographies Contents The report studies key outsourcing topics and trends for 2021, including: The ideal service-provider mix and how it should vary across categories Changes organizations are making to their supplier portfolios and what change is yielding the best results How enterprises are using service providers and at what scale Organizational strategies when selecting tier-1 vs. tier-2 providers Strategies for specialist providers