Life and Annuities (L&A) carriers are navigating a complex landscape shaped by changing demographics, evolving customer expectations, and mounting regulatory and cost pressures. This report presents a comprehensive view of how carriers are responding by investing in product and process innovation, digital modernization, and strategic outsourcing. Key focus areas include group benefits, annuities, and retirement insurance segments, where demand is rising due to workforce trends and interest rate shifts. Carriers are adopting AI and generative AI to improve underwriting, personalize services, and reduce cycle times, while also redesigning benefits to support wellness and workforce retention. The report explores how sourcing strategies are evolving, with carriers favoring flexible engagement models such as BPaaS and platform-based deals. Increased outsourcing to manage closed blocks and support transformation initiatives across group L&A products is driving growth. Regional outlooks emphasize market maturity in North America, regulatory innovation in the UK/EU, and expanding demand in APAC. With technology at the core of customer experience and compliance, carriers are seeking providers that can deliver both domain expertise and next-generation capabilities. Scope Geography: global Industry: L&A insurance Business Process Services (BPS) market Service: BPS Contents The report outlines: Broader L&A insurance market trends and growth segment Enterprise priorities, sourcing strategies, and outsourcing models Group life insurance innovation and convergence with wellness benefits Provider performance and buyer expectations L&A insurance BPS market dynamics, deal characteristics, and regional adoption patterns

The lending operations market has faced considerable disruptions in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. In response, providers are innovating to meet local market demands and stay competitive. High-growth business segments, such as mortgage, commercial lending, and auto lending, are key focus areas. Providers are differentiating themselves by forming strategic partnerships and acquiring firms to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and advanced tools are streamlining the lending lifecycle, enhancing the overall customer experience. The Lending Services Operations Provider Compendium 2025 provides accurate, comprehensive, and fact-based snapshots of 31 lending operations service providers. Each profile offers a comprehensive picture of the provider’s services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also analyzes the global lending services operations provider landscape. Scope Industry: banking and financial services Geography: global Contents In this report, we feature 31 lending operations service provider profiles and include: Lending operations service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments Lending client portfolio: key clients and recently announced contracts, lending operations revenue split by geography and buyer size, and FTE split by process and delivery location Global lending delivery locations: details of key delivery locations worldwide Proprietary solutions and partnerships   Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

The global Life and Annuities (L&A) insurance industry is significantly transforming as insurers navigate evolving customer expectations, regulatory pressures, and macroeconomic uncertainties. Legacy systems continue to hinder agility and innovation, posing challenges to operational efficiency. However, there is a growing recognition of the need for digitalization to streamline operations, enhance customer experience, and remain competitive in a rapidly changing market. Given the situation, providers are at the forefront of addressing these challenges, catering to a broad spectrum of L&A insurance needs, spanning product categories such as life, annuities, retirement, and group benefits. They are moving beyond cost-focused outsourcing to value-driven, transformative solutions driven by the growing adoption of BPaaS and Third-party Administrator (TPA) models. Strategic partnerships with InsurTechs, AI advancements, and talent investments are enabling them to deliver more impactful and innovative solutions to the L&A insurance industry. Life and Annuities (L&A) Insurance BPS and Third-Party Administrator (TPA) Service Provider Compendium 2025 provides accurate, comprehensive, and fact-based snapshots of 24 L&A insurance BPS/TPA providers. Each profile offers a comprehensive picture of the provider’s services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also provides insights on the global L&A insurance BPS/TPA provider landscape. Scope Industry: Life & Annuities (L&A) insurance Geography: Global Contents In this report, we feature 24 L&A insurance BPS/TPA service provider profiles and include: L&A insurance service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments L&A insurance client portfolio: major clients and recently announced contracts, along with L&A insurance revenue split by geography and buyer size and FTE split by process and delivery location Global L&A insurance delivery locations: details of key delivery locations worldwide L&A insurance technology solutions/tools: brief descriptions of key technology solutions Membership(s) Insurance Business Process Sourcing and Vendor Management

The global Life and Annuities (L&A) insurance industry is significantly transforming as insurers navigate evolving customer expectations, regulatory pressures, and macroeconomic uncertainties. Legacy systems continue to hinder agility and innovation, posing challenges to operational efficiency. However, there is a growing recognition of the need for digitalization to streamline operations, enhance customer experience, and remain competitive in a rapidly changing market. Given the situation, providers are at the forefront of addressing these challenges, catering to a broad spectrum of L&A insurance needs, spanning product categories such as life, annuities, retirement, and group benefits. They are moving beyond cost-focused outsourcing to value-driven, transformative solutions driven by the growing adoption of BPaaS and Third-party Administrator (TPA) models. Strategic partnerships with InsurTechs, AI advancements, and talent investments are enabling them to deliver more impactful and innovative solutions to the L&A insurance industry. In this report, we assess 24 L&A insurance Business Process Services (BPS) TPA providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants. Each provider profile provides a comprehensive picture of its vision, delivery capabilities, market success, and key strengths and limitations. The report also examines the global L&A insurance BPS and TPA services market and its provider landscape. The study will help key stakeholders, such as insurance enterprises and service and technology providers, understand the current state of the L&A insurance BPS/TPA market. Scope Industry: L&A insurance BPA/TPA Geography: global In this report, we only cover vertical-specific L&A operations and have omitted horizontal business processes, such as finance and accounting, HR, procurement, and contact centers Contents This report features 24 L&A service provider profiles and includes: Providers’ relative positioning on Everest Group’s PEAK Matrix® for L&A insurance BPS and TPA Providers’ market impact Evaluation of providers’ vision and capabilities across key dimensions Membership(s) Insurance Business Process Sourcing and Vendor Management

The BFSI (banking, financial services, and insurance) landscape is evolving at an unprecedented pace. This industry is undergoing a seismic shift fueled by rapid technological advancements, evolving customer expectations, increasing regulatory scrutiny, and new business models. Watch our BFSI experts as they uncover how this industry is poised to transform over the next five years. Learn their perspectives on this evolution and pinpoint the opportunities and challenges that lie ahead. Secure your spot today and take a leading role in redefining the future of BFSI. What questions did the webinar answer? How is the BFSI industry expected to evolve in the next five years, and what are the emerging opportunities and challenges? What is the future of BFSI products, customer experiences, and business models? What will the role of AI and other emerging technologies be in redefining BFSI operations and driving innovation? What are the sourcing best practices to incentivize supplier behavior and drive better innovation and governance?

London insurance market faces an increasingly complex global environment. Known for managing intricate risks through a network of syndicates and brokers, Lloyd’s has insured everything – from traditional property risks to emerging threats such as cyber risks. However, global risks’ interconnected nature demands a more agile and responsive market, especially as rising customer expectations and geopolitical tensions push Lloyd’s to a pivotal moment where innovation is essential. In this viewpoint, we outline London insurance market’s strategic priorities, key segments such as property, casualty, and specialty insurance, blueprint model’s role in driving digital transformation, and outlook for insurance enterprises. Scope Industry: insurance Geography: UK Service: insurance BPS Contents In this study, we examine: Product overview in the London insurance market The digital transformation journey Key services offered, strategic collaborations, and value delivery opportunities for providers Focus areas for 2025 and regulatory landscape Memberships Insurance Business Process Sourcing and Vendor Management

The increasing complexity of risks, hardening standard market conditions, and evolving business needs have positioned Excess and Surplus (E&S) carriers as essential providers of coverage for risks that standard insurers typically reject. Once a niche segment for hard-to-place risks, the E&S insurance market has transformed into a vital component of the insurance industry. It now serves a growing number of companies seeking specialized coverage across a wide range of risks. In the US, the E&S market has significantly grown in recent years and is projected to outperform the standard admitted market over the next few years. This evolution underscores its importance and the increasing reliance of businesses on its tailored solutions. In this viewpoint, we explore the major growth drivers shaping the market and identify key challenges and opportunities for carriers looking to navigate the dynamic E&S insurance landscape. Scope Industry: insurance Geography: global Service: insurance BPS Contents In this report, we examine: E&S market size and growth Challenges and opportunities in the E&S market Key considerations for E&S insurers Role of third-party providers Key implications for providers Memberships Insurance Business Process Sourcing and Vendor Management

The lending industry is significantly transforming after two years of elevated interest rates across mortgage, commercial, and retail products. Recent rate cuts, coupled with easing inflation, have provided relief to borrowers, paving the way for renewed growth. This report explores the forces reshaping the industry and highlights opportunities in an increasingly competitive and dynamic landscape. The report examines the impact of macroeconomic factors on the lending services industry, focusing on how fluctuating interest rates and economic stabilization are influencing borrower behavior and lending strategies. Key emerging trends include the rise of new lenders, technology advances, increasing delinquencies, and growth opportunities on the horizon. The lending Business Process Services (BPS) market is rapidly evolving as providers deploy advanced tools and customized solutions to address shifting client needs. With a detailed analysis of the lending operations provider landscape, the report profiles key providers and their market positioning. By offering forward-looking insights, it equips stakeholders with the knowledge to capitalize on emerging opportunities and confidently navigate the future of lending operations. Scope Industry: banking and financial services Geography: global Contents In this report, we examine the: Lending BPS market Key macroeconomic factors affecting the lending BPS industry Focus areas for lenders Emerging trends among lending BPS providers Lending operations’ provider landscape Future outlook for lending operations Membership(s) Banking Business Process Sourcing and Vendor Management

The Banking and Financial Services (BFS) industry is adapting to swiftly evolving macro, consumer, advisor, employee, competitive, and regulatory dynamics while navigating cost pressures. To overcome these challenges, BFS enterprises must transform rapidly and implement integration initiatives. These initiatives will increase operational efficiencies and enhance end-user experience. Today, this evolution’s cornerstone lies in the strategic pivot toward optimized servicing capabilities via digital integration, manifesting across two key dimensions: front-back integration and Data and Intelligence (D&I) integration in operations. These processes allow enterprises to ensure a unified customer experience and drive efficiency and agility throughout operational workflows. In this report, we explore the necessity of embedding D&I into business processes and examine D&I adoption’s current maturity in BFS enterprises. Scope Industry: BFS Geography: global Service: BFS-BPS Contents In this study, we explore the following questions: What advantages does strategically leveraging D&I in BFS operations have? What are current and emerging D&I adoption themes in the BFS space? How can BFS enterprises prioritize relevant use cases to maximize the value realization for D&I investments? Why is there an urgent need to accelerate D&I integration amid prevailing macroeconomic scenarios? Memberships Banking Business Process Sourcing and Vendor Management

Growing cost pressures and increasing loss ratios have driven Property and Casualty (P&C) insurance carriers to enhance their operations to remain competitive. Technology advances and digitally native insurers have increased customer expectations and challenged carriers' financial performances. In response, P&C carriers are strategically leveraging technologies such as automation, analytics, AI, and ML across their value chains. To achieve differentiated RoI, carriers are building in-house capabilities, partnering with InsurTech firms, or outsourcing. In this viewpoint, we offer strategic guidance to P&C insurers on navigating technology adoption and addressing operational challenges. Additionally, the report outlines current technology adoption trends among P&C insurers and a comprehensive framework to effectively leverage technology across the insurance value chain. Scope Industry: insurance Geography: global Service: insurance BPS Contents In this study, we: Examine technology use in P&C insurance operations Analyze the needs driving technology solutions’ adoption Evaluate measures that insurers implement to address operational challenges Assess P&C insurance carriers’ current technology maturity Recommend a use case prioritization roadmap for P&C insurance carriers Membership(s) Insurance Business Process Sourcing and Vendor Management