The Property and Casualty (P&C) insurance industry stands at a critical juncture due to volatile market forces and rising customer expectations. Heightened competition, increasing catastrophic event frequency, and an urgency to drive digital-first interactions fuel transformation initiatives in claims. Traditional methods that rely heavily on human intervention are prone to inaccuracies, prolonged cycle times, and resource inefficiencies, compelling insurers to explore avenues for faster, more transparent claims experiences. In response, AI-enabled claims management solutions have emerged as a strategic priority. They blend predictive analytics, workflow automation, real-time fraud detection, and advanced integration capabilities, enhancing operational effectiveness and customer satisfaction. Against this backdrop, this assessment highlights how targeted solutions and partnerships are reshaping the claims landscape. These solutions enable carriers to streamline the entire life cycle, from first notice of loss to post-settlement support, and pave the way for resilient, data-driven operating models. In this report, we analyze 17 technology providers as part of the AI-enabled Claims Management Systems for Property and Casualty (P&C) Insurance – Products PEAK Matrix® Assessment 2025. Scope Industry: Insurance Geography: global Contents In this report, we: Assess 17 technology providers Position providers as Leaders, Major Contenders, and Aspirants Compare providers’ key strengths and limitations

The insurance industry is rapidly transforming, driven by technology advances, evolving customer expectations, and regulatory shifts. Life and Annuity (L&A) insurers are increasingly focusing on modernizing legacy systems to enhance operational efficiency and deliver seamless digital experiences. IT providers are vital in this journey, facilitating cloud adoption, automating processes, and eliminating data silos. The industry's focus has shifted from basic digital transformation to elevating customer experience for agents and brokers, emphasizing omnichannel engagement and expanded benefit offerings. Meanwhile, Property and Casualty (P&C) insurers are also embracing digital modernization, with Guidewire and Duck Creek emerging as preferred platforms for core system overhauls. IT providers have developed specialized capabilities for these platforms, enabling complex migrations and aligning solutions with enterprise requirements. Additionally, P&C insurers are leveraging predictive analytics to prevent losses, digitize broker channels, and optimize underwriting processes. Going beyond technical implementations, IT providers are driving advances by developing proprietary tools, collaborating with InsurTechs, and expanding their talent pools. This comprehensive report assesses 39 leading IT providers’ capabilities based on Everest Group’s 2024 Insurance IT Services PEAK Matrix® Assessment, offering insights into their market impact, delivery models, and strategic investments. Scope Geography: global Industry: insurance Services: insurance IT services Contents In this report, we examine: Providers’ key strengths and limitations A general overview of providers’ IT services in the insurance business, such as the scope of services offered and adoption across enterprise segments, lines of business, delivery centers, and geographical spread of clientele Providers’ capabilities to serve/administer L&A core platforms, Duck Creek, and Guidewire Key insurance IT services case studies for insurers An overview of providers’ insurance IT services investments, key solutions, and partnerships Membership(s) Insurance Information Technology Sourcing and Vendor Management

The Everest Group Leading 50™ Life & Annuity (L&A) Insurance Technology Providers report objectively analyzes the leading technology providers serving the L&A insurance, retirements, and pensions industry. The ranking is based on key parameters, including revenue generated from L&A insurance platforms, line-of-business coverage, value chain functions, and global client reach. It also examines recent investments in capability enhancements, product launches, and partnerships across the technology landscape. This report offers valuable insights for L&A insurers looking to identify technology suppliers that excel in high-impact segments such as customer engagement, digital workflow management, underwriting assistance, pension administration, and distribution management. By leveraging this data, insurers can build a shortlist of potential partners tailored to their unique needs. Additionally, the report serves as a tool for technology providers to benchmark their offerings, and for system integration services providers to strengthen industry-specific partnerships, thereby enhancing their value propositions. By highlighting innovations in cloud, data, and analytics, this report provides insights to stay competitive in the evolving L&A insurance technology landscape, making it a crucial resource for providers aiming to adapt to new challenges and capitalize on emerging opportunities. Scope Industry: L&A insurance Geography: global Contents In this report, we examine: Leading 50™ L&A insurance technology providers The research approach and evaluation criteria Providers recognitions in key areas Leading 50™ providers’ global distribution Hyperscaler providers’ role in transforming the L&A insurance industry Leading 50™ providers’ system integrators and partnerships Key insights for L&A insurers Membership(s) Insurance Information Technology Sourcing and Vendor Management

Multiple industry headwinds and unconventional competitors have compelled traditional insurers to enhance their products, processes, and customer experiences. To drive recovery and ensure future growth, insurers are modernizing their IT infrastructures and prioritizing operational efficiencies and data-driven decision-making. However, increased market risks, rising claim costs, disrupted supply chains, and outdated processes are pressuring profit margins, necessitating a shift from insuring loss to ensuring protection. Generative AI can be valuable for insurers to enhance their RoI from modernization efforts and accelerate business value realization. Underwriting, in particular, presents significant long-term value-creation potential. However, while generative AI can transform several core insurance functions, firms must start with small, incremental steps to demonstrate business value before scaling up. Implementing generative AI with staggered investments can yield near-term efficiency gains, improve underwriting accuracy in the medium term, and transform the underwriting function in the long term. Scope Industry: insurance Geography: global Contents In this viewpoint, we: Examine the need for underwriting excellence to achieve business resilience Identify challenges and opportunities in the Property and Casualty (P&C) insurance underwriting space Assess data and generative AI’s roles in transforming the underwriting function Analyze generative AI use cases Recommend a generative AI adoption roadmap and discuss key considerations along the journey Membership(s) Insurance Information Technology Sourcing and Vendor Management

In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. In this landscape, Guidewire was pivotal for insurers seeking to update their core systems. Thus, enterprises are optimizing operational efficiency, scalability, and customer engagement through flexible and interconnected system architectures. In response, providers are improving their Guidewire expertise to align their services with modern P&C insurance requirements. The emphasis is on developing proficient talent pools, enhancing cloud integration strategies, and reinforcing data analytics capabilities to support complex migration and implementation processes. Additionally, they are expanding across growth markets, building local capabilities, adopting geo-specific strategies, and improving offshore capabilities for cost-effectiveness. In this report, we analyze 28 Guidewire service providers featured on the Guidewire Services PEAK Matrix® Assessment 2024. Scope Industry: insurance, financial services Geography: global Contents In this report, we share: An assessment of 28 leading Guidewire service providers on Everest Group’s Services PEAK Matrix® evaluation framework Characteristics of Leaders, Major Contenders, and Aspirants in the Guidewire services market Detailed profiles of the providers, along with their key strengths and limitations Membership(s) Insurance Information Technology Sourcing and Vendor Management

In the post-pandemic era, insurance enterprises focused on modernizing their underwriting and claims functions, while making piecemeal investments in distribution channels. While insurers are now prioritizing realization of maximum value out of their existing investments, there is an increasing momentum of fresh investments in augmenting the distribution function. Given the uncertainty, insurance enterprises need to take a proactive approach to assess their risk portfolio and strategically explore newer risks to remain profitable. They also need to actively seek ways in which they can navigate through some of these overarching macro- and micro-challenges. In this report, we explore the insurance distribution landscape and answer critical questions from an IT services and technology perspective by identifying the challenges faced by stakeholders, beneficiaries of the changing dynamics in the current market, future possibilities, and the services and technology provider landscape. As the insurance industry undergoes transformation, insurers need to embrace upcoming risks and product constructs such as cyber insurance and parametric insurance. Given their niche expertise in terms of regional and Line of Business (LoB)-specific nuances, we see interest from both insurers and investors in exploring the MGA opportunity. A majority of the leading insurers have already formed MGA partnerships in a bid to expand their market reach, identify profitable risks, and offer consistent experiences to their customers. In this report, we also highlight the relevance of MGAs and the value creation potential offered by partnering with them. This can further support insurers in their bid to achieve increased cost savings, operational efficiency, and accuracy. It also holds potential to minimize errors associated with human-centric processes and accelerate premium growth by unlocking higher sales efficiencies and rapid product innovation. Scope Industry: Insurance Geography: Global Contents In this report, we examine: The insurance distribution landscape Critical questions from an IT services and technology perspective by identifying the challenges faced by stakeholders Beneficiaries of the changing dynamics in the current market Future possibilities and the services and technology provider landscape Membership(s) Insurance Information Technology Sourcing and Vendor Management

In the Property & Casualty (P&C) insurance sector, digital transformation is the key to enhancing operational efficiencies and underwriting profitability. Duck Creek Technologies leads this modernization with its SaaS platform, favored for its low-code configurability and robust performance. IT service providers are aligning their strategies and investments with Duck Creek’s vision to capitalize on this growing market opportunity. They are expanding their Duck Creek-certified talent pools and developing accelerators and frameworks to streamline implementations. This report examines the Duck Creek services landscape and examines 14 leading providers featured on Everest Group’s Duck Creek Services PEAK Matrix® Assessment 2024. Scope Industry: insurance, financial services Geography: global Contents In this report, we share: An assessment of 14 leading Duck Creek service providers on Everest Group’s Services PEAK Matrix® evaluation framework Characteristics of Leaders, Major Contenders, and Aspirants in the Duck Creek services market Detailed profiles of the providers, along with their key strengths and limitations Membership(s) Insurance Information Technology Sourcing and Vendor Management  

In recent years, insurance enterprises have pursued modernization initiatives to enhance the experience for both customers and stakeholders. However, the significant surge in costs and unprecedented underwriting losses in these challenging times have intensified the need for an agile, scalable approach to modernization. Leading insurance organizations seek support to manage the technology environment, address talent shortage, and respond to changing market dynamics. They strive to quickly realize value from existing investments with minimal complexity in integration or application development. Insurers are increasingly relying on low-code technology to rapidly develop applications, integrate systems, and meet time-to-market needs. Low-code solutions offer insurers out-of-the-box integrations with their existing technology stack, enabling rapid value realization from digitization investments and eliminating the need for extensive transformation efforts. In this report, we assess 21 low-code technology providers featured on the Low-code Technology Providers in Insurance – Products PEAK Matrix® Each profile offers a comprehensive picture of the provider’s product capability overview, delivery presence, solutions on offer, investments, partnerships, and market success. The report will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other. Scope Industry: insurance Geography:global The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading low-code technology providers, client reference checks, and an ongoing analysis of the low-code solutions market Contents In this report, Everest Group analyzes 21 low-code technology providers’ capabilities to serve insurance enterprises on its proprietary PEAK Matrix® assessment framework. Membership(s) Insurance Information Technology Sourcing and Vendor Management

In recent years, insurance enterprises have embarked on a modernization spree to improve the experience for both customers and stakeholders. However, the significant surge in costs and unprecedented underwriting losses in these challenging times have intensified the need for an agile, scalable approach to modernization. Leading insurance organizations seek support to manage the technology environment, address talent shortage, and respond to changing market dynamics. They aim to realize value from existing investments quickly and with minimal complexity in integration or application development. Insurers are increasingly relying on low-code technology for rapid application development, integration, and meeting time-to-market needs. Low-code solutions offer insurers with out-of-the-box integrations with their existing technology stack, enable rapid value realization from digitization investments, and eliminate the need for extensive transformation efforts. In this research, we assess 21 low-code technology providers featured on the Low-code Technology Providers in Insurance – Products PEAK Matrix®. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other. Scope Industry: Insurance Geography: Global The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading low-code technology providers, client reference checks, and an ongoing analysis of the low-code solutions market Contents In this report, Everest Group analyzes 21 low-code technology providers’ capabilities to serve insurance enterprises on its proprietary PEAK Matrix® assessment framework. Membership(s) Insurance Information Technology Sourcing and Vendor Management

To expedite recovery from an unstable business environment and future-proof the business, insurers have heavily invested in modernizing their IT estate. They have focused on enhancing operational capabilities for efficiency and productivity gains, adopting data-driven decision-making. Generative AI (GAI) promises insurers additional value extraction and accelerated modernization efforts. Although GAI can revolutionize core insurance functions, a well-thought-out, holistic adoption roadmap should start small, prove incremental business value, and scale up quickly. The starting point varies for different Property and Casualty (P&C) insurers based on industry headwinds’ impact and their technology estate’s maturity. Thus, insurers must prioritize mandates requiring urgent attention and those offering quick wins. In the current market environment, claims serve as a logical starting point for most P&C carriers, particularly in personal lines. Implementing GAI capabilities in this area allows for testing with minimal investment and disruption to live claims, making it an ideal starting place. Moreover, it offers major cost centers, such as claims organizations, an opportunity for efficiency gains in the near term, improved claims accuracy, and envisioning a complete reimagination of the claims value chain over the long term. In this viewpoint, we explore the need and potential impact of GAI across insurance core operations. Scope Industry: insurance Geography: global Contents In this viewpoint, we: Explore evolving market sentiment and priorities for P&C insurers Discuss the increasing interest and investment in GAI as the next frontier Identify claims operations as a logical starting point for P&C insurers’ GAI adoption journey Provide a potential roadmap and key considerations for GAI adoption within claims Membership (s) Artificial Intelligence (AI) Insurance Information Technology Sourcing and Vendor Management