Every year, the expiry of contracts brings a large proportion of the sourced services market back to the planning/negotiating table. Most of these deals have been originally procured via competitive processes involving Request for Proposals (RFPs), capability assessments, and shortlisting of service providers. Renewals provide service providers the opportunity to expand their wallet share amid challenges such as saturation, slowing growth rate, and new and more agile competitors. They also present enterprises with the opportunity to make course corrections based on lessons learned during the lifetime of the just-concluded engagement and adjust their sourcing strategies to suit the current business environment. Buyers of infrastructure services, especially long-term engagements with multiple towers in scope, are focusing on productivity and are not averse to considering alternative service providers to tackle declining productivity levels. This research analyses renewals coming up in the next two years, with a focus on Infrastructure Services (IS) contracts. Scope Industry: Analysis of the ITS and BPS markets, with a deep dive into IS deals up for renewal over the next two years Geography: global Contents In this research, we analyze renewals coming up in the next two years across the following categories: Key vertical, geographical, and scope-based analysis, with a focus on IS and bundled contracts IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals have been originally procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals provide service providers the opportunity to deliver innovative services and next-generation technology solutions to expand their wallet share amid challenges such as saturation, slowing growth rate, and new and more agile competitors. They also provide enterprises the opportunity to make course corrections based on lessons learned during the lifetime of just-concluded engagements and adjust their sourcing strategies to suit the current business environment. Buyers of application services with long-term multi-tower engagements are driving the productivity agenda hard and are not averse to considering alternative service providers to counter declining productivity levels. Scope This research analyzes global renewals in the Application Services (AS) space coming up in the next two years (2020-2021). Contents In this report, we: Analyze ITS and BPS markets, especially deals to be renewed in the future Carry out vertical, geographical, and scope-based analysis, with a focus on AS and bundled contracts Study AS and bundled contracts by scope (development, maintenance, ERP implementation, ERP maintenance, and system integration) across geographies Membership(s) Application Services

Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals have been originally procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals provide service providers the opportunity to deliver innovative services and next-generation technology solutions to expand their wallet share amid challenges such as saturation, slowing growth rate, and new and more agile competitors. They also present enterprises with the opportunity to make course corrections based on lessons learned during the lifetime of the just-concluded engagement and adjust their sourcing strategies to suit the current business environment. Buyers of infrastructure services, especially long-term engagements having multiple towers in scope, are driving the productivity agenda hard and are not averse to considering alternative service providers to tackle declining productivity levels. This research analyses renewals coming up in the next two years, with a focus on Infrastructure Services (IS) contracts. Scope Analysis of the ITS and BPS markets, with a deep dive into IS deals up for renewal over the next two years. Contents In this research, we analyze renewals coming up in the next two years across the following categories: Key vertical, geographical, and scope-based analysis, with a focus on IS and bundled contracts IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies Membership(s) Cloud & Infrastructure Services

The increasing need to engage and satisfy employees, accompanied by a shortage in skilled talent, has shifted the spotlight to employee experience. This report helps enterprises understand and improve employee experience by highlighting the increasing role start-ups have started to play in the area by offering innovative solutions in the following areas: Employee recognition Financial wellness Physical wellness Employee development Employee assistance Employee collaboration Employee engagement analytics This report also discusses the key enablers for enterprises to achieve superior employee experience and ways to provide better experience across all of them. Using a three-step approach, we have shortlisted the top 20 start-ups, a.k.a. trailblazers, from an initial list of more than 400. We evaluated the start-ups on business maturity, investor confidence, solution capability, and innovation, considering the impact of their solutions, key leadership profile, novelty of solutions in terms of innovation and underlying technologies, partnership ecosystem, market adoption, and investor confidence and profile. Membership(s) Human Resources Outsourcing (HRO)

Every year a large portion of the sourced services market comes back to the planning/negotiating table, as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals and recompetes provide opportunity for service providers to deliver innovative services, attractive commercials, and next-generation technology solutions to expand their wallet share amidst disruptive factors such as saturation, slowing growth rate, and new and more agile competitors. It also provides enterprises with an opportunity to make course correction based on lessons learned during the lifetime of the just-concluded engagement and adjust sourcing strategy to suit the current business environment. Buyers of application services with long-term multi-tower engagements are driving the productivity agenda hard and are not averse to looking at alternative service providers to counter declining productivity levels. This research analyses renewals coming up in the next two years, with a focus on Application Services (AS) contracts. Scope of the analysis The scope of this report includes: Analysis of the ITS and BPS markets with deals in scope that are to be renewed in the future Key vertical, geographical, and scope-based analysis with a focus on AS and bundled contracts Analysis of AS and bundled contracts by scope (development, maintenance, ERP implementation, ERP maintenance, and system integration) across geographies Membership(s) Application Services

Every year a large portion of the sourced services market comes back to the planning/negotiating table, as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals and recompetes provide opportunity for service providers to deliver innovative services, attractive commercials, and next-generation technology solutions to expand their wallet share amidst disruptive factors such as saturation, slowing growth rate, and new and more agile competitors. It also provides enterprises with an opportunity to make course correction based on lessons learned during the lifetime of the just-concluded engagement and adjust sourcing strategy to suit the current business environment. Buyers of infrastructure services with long-term multi-tower engagements are driving the productivity agenda hard and are not averse to looking at alternative service providers to counter declining productivity levels. This research analyzes renewals coming up in the next two years, with a focus on infrastructure services (IS) contracts. Scope of the analysis The scope of this report includes: Analysis of the ITS and BPS markets with deals in scope that are to be renewed in the future Key vertical, geographical, and scope-based analysis with a focus on IS and bundled contracts Analysis of IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies Membership(s) Cloud & Infrastructure Services