This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, as reflected in the shifting of priorities from cost arbitrage to automation in the last few years. To cater to these changing priorities, third-party vendors are continually assessing their market positioning and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative for them to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope The Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. This report offers: Detailed research on leading providers and a fact-based analysis of their growth drivers and decision-making approaches Providers’ history, evolution, culture, strategy, performance, and outlook A comparison of each provider’s performance against peers across various spend categories This study is based on the following sources of information: PEAK Matrix® reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we: Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider's performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains Provide company overviews showcasing provider evolution, including establishment, financial performance, acquisitions, talent management, and delivery presence Examine the portfolio mix: each provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix® reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industry Assess the priority focus and investment areas: an assessment of focus areas for the provider Evaluate investment in digital services: details of each provider’s investment in digital services to maintain its competitiveness

This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provides a holistic and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Scope Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers as well as market evolution. In these reports, we: Provide detailed research on leading providers, including their growth drivers and decision-making approach Share providers’ histories, their evolution, cultures, strategies, performance, and outlook Evaluate provider performance against peers across various spend categories In addition to leveraging our research expertise of over 25 years, the Factbook and Primer Research is based on the following sources of information: PEAK Matrix®reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we analyze leading providers across the following: Business Process Services (BPS) and Information Technology Services (ITS): a view of the provider’s performance across Everest Group PEAK Matrix®reports in the BPS and ITS domains Company snapshot: an overview of the provider’s evolution, including its financial performance, acquisitions, talent management, and delivery presence Portfolio mix: details of the provider’s revenue performance across parameters including revenue mix by service, geography, and vertical Details of the provider’s performance and business plans to achieve its goals and sustain its position in the industry Priority focus and investment areas: an assessment of the company’s focus areas Investment in digital services: details of the provider’s investment in digital services to remain competitive in the industry Membership(s) Sourcing and Vendor Management

This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provides an integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope Factbook and Primer provides an ideal knowledge base for enterprises to study providers as well as market evolution. These reports will provide readers with: Detailed research on leading providers and a fact-based analysis on the genesis of their establishment, drivers for growth, as well as decision-making approach Providers’ history, their evolution, culture, strategy, performance, and outlook Evaluation of providers’ performance against peers across various spend categories Contents In this research, we study: Snapshots of Information Technology Services (ITS) and Business Process Services (BPS) providers: an overview of each provider's performance across Everest Group’s PEAK Matrix® reports in the ITS and BPS domains Company overview: an overview of each provider’s evolution, including its establishment, financial performance, acquisitions, talent management, and delivery presence Portfolio mix: details of the providers’ revenue performance across parameters, including revenue mix by service and vertical A deep-dive into providers’ ITS and BPS segments as featured in Everest Group PEAK Matrix® reports: details of provider performance and business plans to achieve goals and sustain position in the ITS and BPS domains Priority focus and investment areas: an assessment of the providers’ focus areas to grow their businesses further Investment in digital services: details of each provider’s investment in digital services to remain competitive Sources This Factbook and Primer research is based on the following sources of information: PEAK Matrix®reports PEAK Matrix® compendium reports Proprietary databases Company filings Membership(s) Sourcing and Vendor Management

This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, as reflected in the shifting of priorities from cost arbitrage to automation. In this scenario, third-party vendors are continually assessing their market positioning and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative for them to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer provides a holistic and integrated view of leading service providers to aid strategic decision-making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions. Scope The Factbook and Primer provides an ideal knowledge base for enterprises to study service providers and market evolution. This report offers: Detailed research on leading service providers and a fact-based analysis of their growth drivers and decision-making approach Service providers’ history, evolution, culture, strategy, performance, and outlook Comparison of each service provider’s performance against peers across various spend categories This Factbook and Primer is based on the following sources of information: PEAK Matrix®reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we study: Snapshots of Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES): overview of each service provider's performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains Company overview: each service provider’s evolution, including its establishment, financial performance, acquisitions, talent management, and delivery presence Portfolio mix: details of each service provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix® reports: details of each service provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industry Priority focus and investment areas: assessment of focus areas for the company to grow its business further Investment in digital services: details of each service provider’s investments in digital services to maintain its competitiveness

This Factbook and Primer is available only to Sourcing & Vendor Management members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provide a holistic and integrated view of leading service providers to aid strategic decision making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions. Scope Factbook and Primer provides an ideal knowledge base for enterprises to study service providers as well as market evolution. These reports will provide readers with: Detailed research on leading service providers and a fact-based analysis on the genesis of their establishment, drivers for growth, as well as the decision-making approach Service providers’ history, their evolution, culture, strategy, performance, and outlook Evaluation of service provider’s performance against peers across various spend categories Contents In this research, we analyse the leading service providers across the following parameters: Executive Summary: summary of the service provider’s history, performance, and strategy over the years Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) Snapshot: view of the service provider's performance across Everest Group PEAK Matrix® reports in the ITS, BPS, and ES domain Company overview: overview of the service provider’s evolution covering its establishment, financial performance, acquisitions, talent management, and delivery presence Portfolio mix: details of service provider’s revenue performance across various parameters including revenue mix by services, geography, and verticals Deep-dive into ITS, BPS, and ES Segments featuring in Everest Group PEAK Matrix® reports: details of service provider’s performance and business plans to achieve its goals and sustain position in the industry Priority focus and investment areas: assessment of focus areas for the company to grow its business further Investment in digital services: details of service provider’s investment in the digital services to remain competitive in the industry Appendix: covers service provider’s history of developments across various parameters Sources In addition to leveraging our research expertise of over 25 years, the factbook and primers are based on the following sources of information: PEAK Matrix® reports PEAK Matrix® compendium reports Proprietary databases Company filings

This Factbook and Primer is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provide a holistic and integrated view of leading service providers to aid strategic decision making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions. Scope Factbook and Primer provides an ideal knowledge base for enterprises to study service providers as well as market evolution. These reports will provide readers with: Detailed research on leading service providers and a fact-based analysis on the genesis of their establishment, drivers for growth, as well as the decision-making approach Service providers’ history, their evolution, culture, strategy, performance, and outlook Evaluation of service provider’s performance against peers across various spend categories Contents In this research, we analyse the leading service providers across the following parameters: Executive Summary: summary of the service provider’s history, performance, and strategy over the years Business Process Services (BPS), Information Technology Services (ITS), and Engineering Services (ES) Snapshot: view of the service provider's performance across Everest Group PEAK Matrix® reports in the BPS, ITS, and ES domain Company overview: overview of the service provider’s evolution covering its establishment, financial performance, acquisitions, talent management, and delivery presence Portfolio mix: details of service provider’s revenue performance across various parameters including revenue mix by services, geography, and verticals Deep-dive into BPS, ITS, and ES Segments featuring in Everest Group PEAK Matrix® reports: details of service provider’s performance and business plans to achieve its goals and sustain position in the industry Priority growth areas: assessment of focus areas for the company to grow its business further Investment in digital services: details of service provider’s investment in the digital services to remain competitive in the industry Appendix: covers service provider’s history of developments across various parameters Sources In addition to leveraging our research expertise of over 25 years, the factbook and primers are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Factbook and Primer is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provide a holistic and integrated view of leading service providers to aid strategic decision making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions. Scope Factbook and Primer provides an ideal knowledge base for enterprises to study service providers as well as market evolution. These reports will provide readers with: Detailed research on leading service providers and a fact-based analysis on the genesis of their establishment, drivers for growth, as well as the decision-making approach Service providers’ history, their evolution, culture, strategy, performance, and outlook Evaluation of service provider’s performance against peers across various spend categories Contents In this research, we analyse the leading service providers across the following parameters: Executive Summary: summary of the service provider’s history, performance, and strategy over the years Business Process Services (BPS), Information Technology Services (ITS), and Engineering Services (ES) Snapshot: view of the service provider's performance across Everest Group PEAK Matrix® reports in the BPS, ITS, and ES domain Company overview: overview of the service provider’s evolution covering its establishment, financial performance, acquisitions, talent management, and delivery presence Portfolio mix: details of service provider’s revenue performance across various parameters including revenue mix by services, geography, and verticals Deep-dive into BPS, ITS, and ES Segments featuring in Everest Group PEAK Matrix® reports: details of service provider’s performance and business plans to achieve its goals and sustain position in the industry Key growth areas: assessment of focus areas for the company to grow its business further Investment in digital services: details of service provider’s investment in the digital services to remain competitive in the industry Appendix: covers service provider’s history of developments across various parameters Sources In addition to leveraging our research expertise of over 25 years, the factbook and primers are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Factbook and Primer is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provide a holistic and integrated view of leading service providers to aid strategic decision making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions. Contents: In this research, we analyse the leading service providers across the following parameters: Executive Summary: summary of the service provider’s history, performance, and strategy over the years Business Process Services (BPS) and Information Technology Services (ITS) Snapshot: view of the service provider's performance across Everest Group PEAK Matrix®; reports in the BPS and ITS domain Company overview: overview of the service provider’s evolution covering its establishment, financial performance, acquisitions, talent management, and delivery presence Portfolio mix: details of service provider’s revenue performance across various parameters including revenue mix by services, geography, and verticals Deep-dive into BPS and ITS Segments featuring in Everest Group PEAK Matrix®;; Reports: details of service provider’s performance and business plans to achieve its goals and sustain position in the industry Priority growth areas: assessment of focus areas for the company to grow its business further Investment in digital services: details of service provider’s investment in the digital services to remain competitive in the industry Appendix: covers service provider’s history of developments across various parameters Sources: In addition to leveraging our research expertise of over 25 years, the factbook and primers are based on the following sources of information: PEAK Matrix®; reports Proprietary databases Company filings

This Factbook and Primer is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provide a holistic and integrated view of leading service providers to aid strategic decision making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions. Contents: In this research, we analyse the leading service providers across the following parameters: Executive Summary: summary of the service provider’s history, performance, and strategy over the years Business Process Services (BPS) and Information Technology Services (ITS) Snapshot: view of the service provider's performance across Everest Group PEAK Matrix™ reports in the BPS and ITS domain Company overview: overview of the service provider’s evolution covering its establishment, financial performance, acquisitions, talent management, and delivery presence Portfolio mix: details of service provider’s revenue performance across various parameters including revenue mix by services, geography, and verticals Deep-dive into BPS and ITS Segments featuring in Everest Group PEAK Matrix™ Reports: details of service provider’s performance and business plans to achieve its goals and sustain position in the industry Growth opportunities: assessment of focus areas for the company to grow its business further Investment in digital services: details of service provider’s investment in the digital services to remain competitive in the industry Appendix: covers service provider’s history of developments across various parameters Sources: In addition to leveraging our research expertise of over 25 years, the factbook and primers are based on the following sources of information: PEAK Matrix™ reports Proprietary databases Company filings

This Factbook and Primer is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provide a holistic and integrated view of leading service providers to aid strategic decision making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions.. Contents: In this research, we analyse the leading service providers across the following parameters: Executive Summary: summary of the service provider’s history, performance, and strategy over the years Business Process Services (BPS), Information Technology Services (ITS), and Engineering Services (ES) Snapshot: view of the service provider's performance across Everest Group PEAK Matrix™ reports in the BPS, ITS, and ES domain Company overview: overview of the service provider’s evolution covering its establishment, financial performance, acquisitions, talent management, and delivery presence Portfolio mix: details of service provider’s revenue performance across various parameters including revenue mix by services, geography, and verticals Deep-dive into BPS, ITS, and ES Segments featuring in Everest Group PEAK Matrix™ Reports: details of service provider’s performance and business plans to achieve its goals and sustain position in the industry Key investment areas: assessment of focus areas for the company to grow its business further Investment in digital services: details of service provider’s investment in the digital services to remain competitive in the industry Appendix: covers service provider’s history of developments across various parameters Sources: In addition to leveraging our research expertise of over 25 years, the factbook and primers are based on the following sources of information: PEAK Matrix™ reports Proprietary databases Company filings