This report is available only to Outsourcing Excellence members. For information on membership, please contact us The recent years have been volatile for the talent market due to global uncertainty caused by the pandemic and ensuing recession, leading to job cuts, furloughs, and hiring freezes. Additionally, rapid changes in the talent markets are making it difficult to find the right talent with the desired skills at the right price. As talent is an organization’s most vital asset for sustained success and overall stability, it is essential to resolve these challenges: talent acquisition and management must be among the most important considerations for any enterprise. In this dynamically changing landscape, developing agile and robust talent acquisition practices is key to thriving, even in times of economic uncertainty and volatility. To identify the best recruiting strategies, we recently conducted a survey to understand the capability maturity and outcomes of enterprises’ Talent Acquisition (TA) programs and identified Pinnacle Enterprises™, which are the best-in-class companies in the space. The journeys of these companies provide insights into how effectively enterprises can leverage their TA programs to achieve desired outcomes. Whether companies want to make incremental changes or achieve major transformations, Pinnacle Enterprises™ exemplify the way to success. Scope All industries and geographies Contents In this report, we: Study differentiators of Pinnacle Enterprises™ Examine key implications for enterprises Accelerate enterprises’ talent acquisition journeys Assess capability maturity Evaluate outcomes

On October 19, 2022, Beeline, a global extended workforce technology solutions provider, agreed to acquire Utmost, a next-generation extended workforce solutions provider, for an undisclosed amount. The acquisition is expected to accelerate Beeline’s extended workforce platform and digital transformation strategy and enable it to provide innovative solutions and drive greater value to its clients. The acquisition also has the potential to disrupt the Contingent Workforce Management (CWM) and Vendor Management System (VMS) space, with implications for all major market constituents – competitors, enterprises, and Beeline and Utmost. In this viewpoint, we outline the acquisition’s objectives, analyze the key drivers, examine the acquisition’s impact on Beeline and Utmost, and discuss major implications for the broader market. Scope Industry: Recruitment Process Outsourcing (RPO), CWM, and VMS Geography: global Contents In this report, we: Examine Beeline’s acquisition objectives Analyze the key acquisition drivers Study the key implications and outlook for enterprises, service providers, and technology providers Discuss the roadmap ahead Membership(s) Contingent Workforce Management Services Sourcing and Vendor Management

Everest Group’s Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) – Service Provider Compendium 2022 provides comprehensive and fact-based snapshots of 24 CWM service providers / MSPs and includes insights on the global CWM service provider landscape. It offers detailed profiles of each CWM service provider, with a comprehensive picture of its service suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix® and offers an insightful analysis of its capabilities. The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on the desired set of capabilities. Scope All industries and geographies Contents In this research, we feature 24 CWM service provider profiles (18 providers covered in detail) and include: Company profile and scale of operations: key leaders, managed spend, active clients, workers managed, recent developments, and tools and technology capabilities Client portfolio: major clients and recently announced contracts, as well as managed spend by geography, industry, engagement model, deal size, and type of workers managed Services procurement client portfolio: managed spend by geography and category Delivery locations: details of key delivery locations worldwide Detailed assessment of CWM capabilities: market success, delivery capability assessment, and remarks on each provider’s strengths and limitations Membership(s) Contingent Workforce Management Sourcing and Vendor Management

Enterprises recovering from the pandemic are experiencing unprecedented talent challenges, including an acute talent shortage, increasing resignations, and rising salaries. In this scenario, the contingent workforce is emerging as an important strategic lever for organizations to build an agile, flexible, and scalable talent model. However, this new work model comes with its own problems. Hence, the adoption of this model needs to be accompanied by a rigorous business-wide strategy in the form of a dedicated Contingent Workforce Management (CWM) program that manages all extended workers. The role of technology, especially Vendor Management Systems (VMS), is vital in CWM and paves the way to achieve total talent management. The evolving VMS landscape can offer the required capabilities for organizations to maximize productivity, reduce compliance risks, and streamline operations. This study examines the strategic importance of the contingent workforce and the role of VMS in CWM. It helps enterprises understand the benefits of VMS as an end-to-end CWM software and recommends a phased approach to implement and scale up VMS solutions in organizations. Scope All industries and geographies Contents In this report, we examine the: Strategic importance of CWM Role of technology in CWM Evolution of VMS as an end-to-end CWM software Enterprise adoption of VMS for CWM programs Membership(s) Contingent Workforce Management Services Sourcing and Vendor Management

The global Contingent Workforce Management (CWM) market is rapidly growing and transforming as buyers demand more services from providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to manage additional labor categories, including services procurement / Statement of Work (SOW), Independent Contractors (ICs), and permanent labor. Temporary labor still constitutes a major proportion of the spend that Managed Service Providers (MSPs) handle, though services procurement has also garnered a significant share, which continues to grow steadily. In response to these market developments, service providers are increasing the breadth and depth of their offerings and making investments to manage all types of contingent workers, enhance the scope of their services, ensure process digitization, and expand their consulting capabilities. This PEAK Matrix® assessment will help key stakeholders – buyers, service providers, and technology providers – understand the MSP / CWM service provider and services procurement provider landscape, evaluate service providers’ capabilities, and identify the Leaders, Major Contenders, and Aspirants in the market. Scope Over 1,700 CWM/MSP and services procurement deals Coverage across 24 MSPs / CWM service providers: AgileOne, Allegis Global Solutions, AMN Healthcare, AMS, Broadleaf Results, Cross Country Healthcare, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, Magnit, Quess Corp, Randstad Sourceright, Reed Talent Solutions, RGF Staffing, Sevenstep, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend Coverage across 18 services procurement service providers: AgileOne, Allegis Global Solutions, AMS, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, PRO Unlimited, Randstad Sourceright, Reed Talent Consulting, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend Industry: all industries Geography: global Contents The report analyzes the performance of 24 MSPs / CWM service providers and 18 services procurement service providers. It features: The MSP / CWM service provider landscape The services procurement service provider landscape MSP / CWM service provider PEAK Matrix® and Star Performers for 2022 Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework Services procurement / SoW PEAK Matrix® and Star Performers for 2022 Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework Everest Group analysis of service providers: Overall CWM/MSP and services procurement capability assessed by evaluating the service providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy Membership(s) Contingent Workforce Management Sourcing and Vendor Management

The Vendor Management System (VMS) – Technology Vendor Profile Compendium is a companion to Everest Group’s recently published Vendor Management System (VMS) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022. The compendium provides comprehensive and fact-based snapshots of 21 VMS vendors, with each profile providing an overview of the technology vendor’s company and product, key clients and partnerships, and client portfolio across geographies, industries, and buyer sizes, along with product capabilities and key developments. In addition, each profile provides the technology vendor’s positioning on the Everest Group PEAK Matrix and offers an analysis of its capabilities. The compendium will enable technology vendors to benchmark their capabilities against competitors and assist buyers in assessing the vendors on their desired set of capabilities. Scope Industry: VMS, Contingent Workforce Management (CWM) Geography: global Contents Each technology vendor profile includes the following details: Company and product overview Recent investments and announcements Market adoption and partnership overview Client portfolio mix Partnerships Product features and functionalities, and key enhancements Measure of capabilities across PEAK Matrix® dimensions Key strengths and limitations Membership(s) Contingent Workforce Management Sourcing and Vendor Management

The Vendor Management System (VMS) market is growing strongly due to increased adoption across relatively untapped segments, such as the mid-market, across industries and geographies. In the next normal, contingent workforce is emerging as a key focus area for enterprises, driving disruption in the market. As a knock-on effect, enterprises are increasingly expecting VMSs to serve their end-to-end Contingent Workforce Management (CWM) needs. Providers are thus enhancing VMS features and functionalities to support all contingent categories and serve unique client needs across geographies and industries. They are enhancing their VMS solutions’ User Interface (UI) / User Experience (UX) and providing mobile-enabled solutions. They are also building additional capabilities to enhance compliance management, reporting & analytics, talent pool creation, and vendor and candidate sourcing. This report leverages Everest Group’s proprietary PEAK Matrix® framework to evaluate 21 VMS technology vendors’ capabilities across two key dimensions – market impact and vision & capability. Scope Industry: all industries and geographies Geography: global Contents This report studies: Everest Group’s PEAK Matrix® evaluation of VMS technology vendors and their categorization into Leaders, Major Contenders, and Aspirants Competitive landscape of the VMS market Key strengths and limitations of each VMS vendor Membership(s) Contingent Workforce Management Sourcing and Vendor Management

Workday has emerged as a leading enterprise management system, along with SAP and Oracle, by disrupting the Human Capital Management (HCM) space and adding finance, planning, and procurement capabilities to its portfolio. Over the last eight years, Workday has completed 17 acquisitions in various talent management areas, including employee engagement, learning, payroll, recruitment, and talent management. On November 18, 2021, Workday entered into a definitive agreement to acquire VNDLY, a cloud-based external workforce and vendor management technology provider, for US$510 million. The acquisition is expected to close in the first quarter of 2022. With VNDLY’s acquisition, Workday will be able to provide organizations with a unified talent management solution to help them manage all types of workers – permanent and contingent, including internal and external salaried, hourly, and outsourced workers. Scope: Industries: Human Resource Outsourcing (HRO) and Contingent Workforce Management (CWM) Geography: global Contents: In this viewpoint, we:: Outline the synergies between Workday and VNDLY Understand the acquisition’s implications on the market Membership(s) Contingent Workforce Management Services Human Resources Sourcing and Vendor Management

While the COVID-19 pandemic disrupted the Contingent Workforce Management (CWM) outsourcing / Managed Service Provider (MSP) market outsourcing industry, the industry proved to be quite resilient and is, in fact, projected to grow dramatically over the next few years. As countries and industries recover from sharp recessions, temporary workforce will be the choice for many enterprises. Buyer expectations are also evolving, with rapid shifts in key focus areas and increasing investment in innovative talent solutions, such as direct sourcing, services procurement management, total talent management, and independent contractor management. The demand for advanced data analytics to obtain better insights into the workforce and recruitment activity is also rising. This research provides comprehensive coverage of the CWM/MSP market in 2020 and analyzes it across various aspects, including regional variations, buyer adoption trends, growth drivers, and digital trends in contingent workforce recruitment. Scope: This report analyzes and draws insights from active CWM deals in 2020 (across geographies, industries, and job families) which meet the following criteria: A minimum of four MSP processes are included A minimum contract term of two years The scope of hires includes temporary/contingent hires, Statement of Work (SoW) consultants, and independent contractors Contents: This report studies: The evolution of the MSP/CWM market CWM market size and growth Buyer adoption and demand trends Key future growth drivers Future outlook Membership(s) Contingent Workforce Management Services Sourcing and Vendor Management

A Vendor Management System (VMS) continues to be an important technology solution for enterprises globally, especially as enterprises increasingly leverage contingent workers as part of their workforce. In recent years, VMSs have not only enhanced the features and functionalities of core technologies, but also expanded the scope of services delivered to other areas within Contingent Workforce Management (CWM). This research provides comprehensive coverage of the 2020 VMS market and analyzes it across aspects such as the impact of COVID-19, regional overview, adoption trends, capabilities and functionalities, and buyer feedback. Scope All industries and geographies Contents In this report, we focus on: Evolving VMS dynamics in the COVID-19 landscape Geographical variations in the VMS market Buyer perspectives Next-generation VMS trends Membership(s) Contingent Workforce Management Services Sourcing and Vendor Management