The dynamic IT-BP services industry presents both opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on IT-BP providers, empowers providers with the intelligence they need to navigate this volatile environment. This report addresses five key questions that IT-BP providers struggle to answer: Where do I stand versus my competition in terms of growth and margins? How do the industry’s growth prospects look in the foreseeable future? Why? Which segments provide opportunities to grow faster than the industry? Why? How am I doing in these segments versus my competition? Am I dealing with the same forces that are impacting my competition’s margins?

The Global Capability Center (GCC) market continues to grow steadily at ~6% YoY, fueled by access to scalable talent, favorable cost structures, mature ecosystems, and low entry barriers. As GCCs evolve beyond traditional service delivery, they are increasingly becoming innovation, capability development, and enterprise transformation hubs. This shift presents a significant opportunity for providers. Enterprises are seeking end-to-end support across the GCC lifecycle. Providers are key in establishing GCCs through Build-Operate-Transfer (BOT), assisted/virtual, and joint venture models. Additionally, they enable access to talent through staff augmentation and managed services. There is strong momentum around GCC transformation, with providers helping to reimagine processes, technology, and functional operations. Strategic carve-outs and GCC acquisitions represent another area where providers are actively engaged. To capitalize on these opportunities, providers are increasingly aligning with client expectations across capabilities, commercials, culture, and compliance. In this report, we provide a comprehensive analysis of the offshore and nearshore GCC landscape and strategic implications for providers.

Scope All industries and geographies Contents This report examines: Key market trends in Q1 2025 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q2 2025 report The Market Vista Q2 2025 dashboard

Market Vista™: 2024 Year in Review and Outlook for 2025 provides an overview of the global services industry’s developments in 2024 and presents Everest Group’s outlook for 2025. We analyze key trends and drivers of in-house delivery centers, offshore/nearshore locations, providers, and outsourcing transactions. The report will help buyers, analysts, experts, and business executives evaluate sourcing market developments from both providers’ and buyers’ perspectives and facilitate timely decision-making. Scope All industries and geographies Contents In this report, we analyze: 2024 global sourcing market trends Outsourcing transactions and trends by function, sector, geography, deal mix, and digital component distribution Offshore/Nearshore in-house developments, including new center setups, distribution by service type, sector, existing and new adopters, and function Onshore, nearshore, and offshore location activities by type, region, city, function, and digital services 34 leading providers based on their annual performance, capability enhancements, M&As, and other key events Global services market outlook for 2025

Led by our experts Rohitashwa Aggarwal, Partner, Ravneet Kaur, Practice Director, Akshay Mathur, Vice President, and Abhishek Sharma, Managing Partner, this informative webinar will explore how enterprises can move beyond GCC establishment to drive long-term value through transformation, efficiency, and innovation. Join this invigorating session on April 15 to explore how enterprises can maximize the value of their GCCs by leveraging provider partnerships beyond the initial setup. From identifying key transformation opportunities where providers can play a crucial role to strategic collaborations that can drive innovation and enhance efficiency in GCC operations, attendees will learn how to stay competitive and future-proof their capabilities. With the GCC services market projected to reach $40 billion by 2027, enterprises must rethink traditional models and leverage strategic partnerships with service providers to accelerate transformation, streamline operations, and enhance automation-led efficiencies. What questions will the webinar answer for the participants? How can enterprises maximize the value of their GCCs by leveraging provider partnerships beyond the initial setup? What are the critical transformation opportunities within GCCs where providers can play a key role? How can strategic partnerships with providers drive innovation in the GCC?

Market Vista™ Q1 2025 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging trends in offshoring. Scope All industries and geographies Contents This report examines: Key market trends in Q4 2024 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q1 2025 report The Market Vista Q1 2025 dashboard Membership(s) Market Vista™ Sourcing and Vendor Management

Our Banking Global Sourcing Adoption Trends report presents fact-based data and analysis on key trends and developments in global outsourcing for the banking industry. The report examines key developments in offshore locations leveraged for service delivery, the level of offshore/nearshore penetration and sourcing mix, global sourcing maturity, and emerging themes in the industry. Additionally, it identifies opportunities, implications, and challenges for providers and enterprises in the next normal. Scope Industry: Banking Geography: global Contents In this report, we examine: Key global sourcing trends in the banking industry Value chain processes employed in the banking industry Leading offshore locations leveraged for service delivery Offshore penetration and sourcing mix across key functions, including banking operations, corporate functions (Finance & Accounting (F&A), HR, and procurement), and digital services such as analytics, automation, Artificial Intelligence (AI) / Machine Learning (ML), cloud, Internet of Things (IoT), and blockchain Global sourcing maturity across key functions, including banking operations, IT services, digital services, and corporate functions Emerging themes in the banking industry, including Decentralized Finance (DeFi) exploration, navigating the rise of Banking-as-a-Service, challenges driving Customer Experience Management (CXM) outsourcing, mitigating tech adoption hurdles, and notable next-generation technology solutions Membership(s) Market Vista™ Sourcing and Vendor Management

Market Vista™ Q4 2024 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging trends in offshoring. Scope All industries and geographies Contents This report examines: Key market trends in Q3 2024 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q4 2024 report The Market Vista Q4 2024 dashboard Membership(s) Market Vista™ Sourcing and Vendor Management  

Driven by multiple disruptions over the last five years, including the COVID-19 pandemic, talent shortages, economic pressures, supply chain disruptions, and geopolitical tensions, enterprises are rethinking their sourcing strategies. This has introduced a new layer of dynamism to the fast-evolving global sourcing industry. Watch Everest Group experts Vipin Alexander, Udit Anand, Ravneet Kaur, and Akshay Mathur for an insightful session exploring key developments in the global sourcing industry during the first half of 2024. The webinar covered updates on the global sourcing industry, the increased traction in the Global In-house Centers (GICs) leverage, and the role providers can play to make GICs a success. With the resurgence of provider-assisted GIC setups, this session further explored different models through which providers support GIC setups, such as Build-Operate-Transfer (BOT), Assisted, and Joint Ventures (JV) models, with relevant case studies. Additionally, attendees learned how providers stand to benefit from supporting GIC setup pursuits, and the capabilities they should develop to approach this opportunity pragmatically. What questions did the webinar answer? How did the global sourcing market evolve in 2023 and H1 2024? In what ways are providers facilitating the success of enterprises in their GIC journey, particularly in setting up GICs? What capabilities / best practices should providers establish to pragmatically support GICs?

Market Vista™ Q3 2024 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging trends in offshoring. Scope All industries and geographies Contents This report examines: Key market trends in Q2 2024 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q3 2024 report The Market Vista Q3 2024 dashboard Membership(s) Market Vista™ Sourcing and Vendor Management