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  • Provider Compendium

    June 30, 2025
    The payment integrity market is shifting from post-payment recovery to a proactive focus on pre-payment accuracy, aiming to reduce costs and improve efficiencies. AI is enhancing fraud detection, real-time claims validation, and predictive risk modeling. Simultaneously, blockchain is helping boost transparency, while cloud adoption supports automation and operational agility. Collaboration among payers, providers, and regulators is also strengthening, helping develop more integrated and effective ecosystems. This report assesses 24 payment integrity providers, analyzing key aspects such as revenue scales, client bases, delivery models, value chain coverages, service segmentations, plan sizes and types, notable clients, and proprietary tools. It is designed to help healthcare payers identify the right partners to support operational transformation and gain a competitive edge in a rapidly evolving payment integrity environment.
  • Provider Compendium

    June 30, 2025
    The rise of cloud computing, IoT devices, and IT-OT convergence has significantly expanded the attack surface, making enterprises more vulnerable to advanced cyber threats. Organizations struggle with managing complex security environments, bridging talent shortages, and balancing budget constraints while ensuring robust cybersecurity. As a result, they increasingly turn to Managed Detection and Response (MDR) providers for real-time threat visibility, automated incident containment, and seamless security integration. Providers are addressing these challenges by integrating cutting-edge innovations such as generative AI-driven threat detection, incident response, and threat investigation, Security Operations Center (SOC)-as-a-service for scalable cloud-based operations, and XDR capabilities for holistic telemetry coverage. The growing convergence of IT and OT security has also fuelled the demand for unified SOCs capable of managing diverse digital ecosystems. This compendium provides detailed and fact-based snapshots of 29 global MDR providers featured on the Managed Detection and Response (MDR) Services – Provider Compendium 2025. Each profile offers a comprehensive picture of the provider’s operations, delivery presence, solutions, investments, and market success.
  • Provider Compendium

    June 27, 2025
    The Banking, Financial Services, and Insurance (BFSI) industry is navigating heightened economic uncertainty, rapid technology innovation, and sophisticated customer demands. In response, enterprises are turning to specialized IT services firms. These providers offer in-depth domain expertise, tailored solutions, and agile, collaborative delivery models and are emerging as viable challengers to traditional, large-scale providers. These specialists address vital capability gaps in cloud transformation, advanced analytics, product engineering, low-/no-code platforms, and AI-driven solutions. They deliver precision and responsiveness that larger providers often lack. Their close client engagements foster strategic partnerships that enhance innovation, optimize operational effectiveness, and accelerate market responsiveness. As competition intensifies and regulations evolve, these providers have become indispensable partners, enabling BFSI firms to sustain a competitive advantage, reduce time-to-market, and enhance customer experiences. In this report, we present detailed profiles of 33 IT service providers as part of the BFSI IT Services Specialists PEAK Matrix® Assessment 2025. Of these, 30 providers are positioned on the BFS assessment and 14 on the insurance assessment. Each profile offers a comprehensive picture of the provider through a snapshot of its operational overview, delivery presence, solutions on offer, investments, and market success.
  • Provider Compendium

    June 27, 2025
    Businesses navigating an increasingly complex data ecosystem are rapidly transforming the Customer Data Platform (CDP) landscape. With the acceleration of first-party data strategies, prompted by evolving privacy regulations and the reduced reliance on third-party cookies, organizations are prioritizing data integration, security, and compliance more than ever. The demand for real-time, data-driven personalization and engagement has further propelled the evolution of CDPs, making them a key enabler of modern marketing and customer experience strategies. As CDPs mature, they are evolving beyond foundational data unification to support broader capabilities such as orchestration, decision-making, activation, and consent management. Growing interest in composable architectures, increasing integration with MarTech and AdTech ecosystems, and deeper AI capabilities further shape the CDP market. Additionally, industry-specific CDP models are gaining traction as enterprises seek solutions tailored to the unique data needs of sectors such as retail, healthcare, and financial services. This compendium provides comprehensive and fact-based snapshots of 25 CDP providers. Each profile offers a detailed overview of the provider’s vision and strategy, adoption across enterprise segments and geographies, investments, partnerships, case studies, and strengths and limitations.
  • Provider Compendium

    June 27, 2025
    The fragmented state of the Content Supply Chain (CSC) significantly hinders efficient content creation and collaboration across diverse MarTech platforms. This fragmentation leads to redundancies, inconsistent messaging, and increased time spent coordinating between disconnected tools and teams. While generative AI enables scalable solutions that can automate and accelerate content production, successfully integrating these innovations into existing, often isolated systems continues to pose considerable challenges. Enterprises are actively realizing the strategic value of unified CSC solutions to achieve seamless content workflows and improve alignment with marketing objectives. As demand for unified systems grows, providers are uniquely positioned to bridge these technology gaps by offering integrated solutions that consolidate tools and streamline content-related processes. Ultimately, providers not only enhance operational efficiency but also improve transparency and visibility into content performance and RoI metrics. This compendium provides accurate, comprehensive, and fact-based snapshots of 25 CSC providers. Each profile offers a detailed overview of the provider’s service focus areas, including adoption by geography, industry, and buyer size, recent developments and investments, key Intellectual Property (IP) / solutions, and case studies.
  • Provider Compendium

    June 27, 2025
    CTMS platforms centralize and streamline every aspect of a clinical trial – planning, site coordination, patient tracking, budget oversight, document management, and regulatory compliance – into one unified, cloud-based system. The increasing trial complexity, the growing data volume, and the need for real-time collaboration have driven the shift toward cloud-based, integrated CTMS platforms that provide real-time operational insights into trial performance. Modern CTMS platforms integrate with EHRs, EDCs and other clinical systems and leverage AI, automated workflows, and real-time analytics to help teams forecast enrolment issues, manage risks, and speed up trial execution. In this report, we assess 13 CTMS product providers. The report enables buyers to choose the best-fit provider based on their sourcing considerations and empowers providers to benchmark themselves against their peers.
  • Provider Compendium

    June 25, 2025
    As enterprises embrace hybrid work and respond to the evolving expectations of multigenerational workforces, rethinking digital workplace strategies has become a strategic priority. Microsoft modern work solutions, such as Microsoft Teams and other Microsoft 365 applications, are central to this evolution, enabling improved collaboration, productivity, and employee engagement. With broad global adoption, the Microsoft modern work ecosystem has become the default choice for many organizations, supported by providers offering comprehensive consulting, development, deployment, and managed services. While adoption remains strong, ongoing economic challenges and shifting enterprise priorities are prompting a sharper focus on cost efficiency. In response, providers are deepening their strategic alignment with Microsoft, cocreating industry-specific solutions, and delivering future-ready architectures. In this report, we assess 20 Microsoft modern work providers. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, Microsoft modern work offerings, innovation and investments, partner networks, and strengths and limitations.
  • Provider Compendium

    June 06, 2025
    As digital platforms grow and content becomes more complex, enterprises are re-evaluating how they manage Trust and Safety (T&S). The focus has shifted from just handling volume to moderating varied content types, adhering to fast-changing regulations, and adapting to local cultural contexts. As a result, enterprise demand for specialized content moderation, data annotation and labeling, AI safety services, and other value-added services has increased, with demand maturing for more traditional moderation services. This compendium provides accurate, comprehensive, and fact-based snapshots of 28 T&S service providers. Each profile offers a detailed overview of the provider’s scale of operations, recent developments and investments, T&S-specific technology solutions, including generative AI solutions, well-being initiatives, services offered for generative AI adoption, and delivery locations. The research enables T&S service buyers to understand providers’ offerings and assess their capabilities. Scope All industries and geographies Contents This report features 28 T&S service provider profiles and includes: Services overview: key leaders, revenue, FTEs, and number of clients Delivery locations: details of key delivery locations worldwide Client portfolio: key clients and recently announced contracts, T&S revenue split by geography, segment, and industry, and client split by buyer size Technology solutions: brief descriptions of key technology solutions, including generative AI solutions AI support services: services offered to enterprises to enable generative AI adoption
  • Provider Compendium

    May 29, 2025
    Businesses must adapt to the evolving digital landscape to remain competitive and resilient. As manual operations continue to present scalability and accuracy challenges, organizations are increasingly shifting toward digital, automated, and intelligent processes. Intelligent Automation (IA) has become foundational in enabling enterprises to boost productivity and efficiency, especially amid cost optimization pressures in uncertain economic conditions.. Intelligent Process Automation (IPA) is among the most effective digital transformation drivers. Recognizing growing enterprise demand, solution providers are rapidly evolving their offerings to embed advanced technologies such as agentic AI, generative AI, and orchestration frameworks into their IPA portfolios.. Everest Group defines IPA as the application of IA in business processes through a combination of technologies, including RPA and cognitive/AI-based automation. This report presents detailed profiles of 24 leading IPA solution providers and evaluates their offerings and capabilities. It enables IPA buyers to identify the best-fit providers based on their specific automation goals. Additionally, it will enable solution providers to assess how their capabilities and offerings stack up against those of their competitors. Scope IPA solutions: includes the sourcing of IPA technology products bundled with consulting, implementation, and maintenance services. It does not include traditional BPO services IPA services only: includes consulting, implementation, and maintenance of IPA solutions The report excludes IPA technology products licensed independently or embedded within broader BPO deals Coverage: all industries and geographies Contents This report provides a detailed view of 24 IPA solution providers’ capabilities. Each profile includes the company’s: Overview and recent deals and announcements IPA revenue and FTE mix Solutions portfolio
  • Provider Compendium

    April 22, 2025
    Industry 4.0 continues to reshape the manufacturing landscape by enabling organizations to enhance productivity, reduce costs, and improve operational visibility through digital transformation. With the rise of AI, digital twins, industrial IoT, robotics, edge computing, and advanced analytics, manufacturers are increasingly investing in smart factory capabilities. These innovations are helping organizations address challenges around process automation, supply chain resilience, energy optimization, and workforce efficiency. However, executing Industry 4.0 initiatives at scale requires a coordinated ecosystem of engineering, IT-OT integration, and platform capabilities. Enterprises are also tasked with navigating interoperability, cybersecurity, legacy infrastructure, and skill gaps as they shift from siloed pilots to enterprise-wide deployment. This compendium evaluates 30 leading providers supporting Industry 4.0 transformation. Each provider profile presents a detailed overview of vision, capabilities, solutions, case studies, and investments across Industry 4.0 service areas. This research is designed to assist enterprises in identifying the right partners for their smart manufacturing goals across engineering, IT-OT integration, cloud/edge platforms, data intelligence, and digital operations. Scope Industry: ER&D Geography: global Contents This report covers: Key characteristics of Leaders, Major Contenders, and Aspirants A summary dashboard assessing each provider’s vision and capability and market impact Providers’ strengths and limitations, along with enterprise sourcing considerations