The Everest Group Leading 50™ Financial Crime and Compliance (FCC) Technology Providers 2025 report ranks technology providers specializing in regulatory compliance and financial crime prevention. This ranking is based on a comprehensive evaluation framework that assesses providers across four weighted parameters: scale and growth momentum, value-chain coverage, innovation and investment, and client/geographic coverage. The report offers in-depth insights into how the FCC technology landscape is transforming in response to rising regulatory complexity, the increasing sophistication of financial crime, and the shift toward proactive risk management. It highlights key trends reshaping the market, including the convergence of Fraud and AML (FRAML), the rapid adoption of AI/ML and generative AI, and the growing preference for cloud-native, modular, and low-/no-code platforms. Additionally, the report examines regional dynamics across North America, EMEA, APAC, and LATAM. It highlights providers that stand out in specific focus areas, such as digital identity verification, trade-finance compliance, transaction monitoring modernization, and crypto compliance. The report is a strategic resource for banks, FinTechs, capital markets, RegTechs, and technology providers seeking to benchmark, evaluate, or partner with FCC providers as they modernize compliance operations and strengthen their defenses against financial crime. Scope Industry: financial crime and compliance technology Geography: global Contents In this report, we examine: Leading 50™ FCC technology providers Financial crime and compliance technology trends and key drivers Leading 50™ financial crime and compliance technology providers’ geographical distribution Industry cloud partnerships for financial crime and compliance technology innovation Leveraging generative AI in FCC technology solutions Key investors shaping the FCC technology landscape SIs’ role in FCC technology adoption Implications for FCC technology providers The TRUST framework for building a resilient FCC strategy for enterprises

Banking and Financial Services (BFS) firms are increasingly seeking providers that offer integrated front- and back-office solutions to optimize costs, streamline operations, and enhance customer experiences. This provider consolidation trend promotes greater accountability, accelerates time-to-market, and improves overall customer satisfaction. Traditional front- and back-office service providers are evolving, with many providers expanding their capabilities to offer seamless end-to-end solutions across the entire value chain. This report explores the landscape of providers that have successfully integrated their offerings across key banking domains such as retail banking, lending, and payments. Some of these providers have secured large-scale, integrated deals through long-term client relationships, while others are capitalizing on opportunities within the small-to-mid market segment, particularly among FinTechs, where demand for comprehensive solutions is rapidly growing. This shift toward integrated service models is most prominent in North America, the UK, and the APAC region, where BFS enterprises are embracing these offerings to stay competitive and agile in a dynamic market. This compendium provides accurate, comprehensive, and fact-based snapshots of 16 providers providing front-to-back integrated services within the BFS industry. Each profile offers a detailed overview of the provider’s service focus areas, including adoption by geography, industry, buyer size, recent developments and investments, key intellectual property / solutions, and case studies. Scope Services: Integrated BFS operations Industry: BFS Geography: global Contents This report features 16 providers’ profiles and includes: Provider overview: adoption by geography, industry, and buyer size Recent developments: in-house investments (expansion, technology development, and talent development) and external investments (mergers and acquisitions and partnerships) Case studies: examples of the scope of work covering front-to-back integrated services within the BFS industry Proprietary solutions: key IP/solutions in the integrated BFS operations domain Membership(s) Customer Experience Management (CXM) Services, including Contact Center Outsourcing Banking Business Process Sourcing and Vendor Management

The global payments market is rapidly transforming, driven by technology advances and digitalization. As the payment enterprise ecosystem becomes more diverse and interconnected, companies must make strategic sourcing decisions to remain competitive and prepared for the eventual stabilization of macroeconomic disruptions. This report provides actionable insights to help payment enterprises make informed partner selection decisions, offering a comprehensive guide on optimal sourcing strategies. It also includes a comprehensive supplier assessment, profiling 20 IT-BP and 10 product-heritage providers. Real-time payments, account-to-account advances, and emerging technologies, such as AI and blockchain, are reshaping the market. Digital wallets are gaining traction, and enterprises must modernize their infrastructures and enhance customer experience to stay competitive. This report serves as a vital handbook for sourcing strategies, enabling payment enterprises to navigate challenges and seize long-term success opportunities. Scope Industry: banking and financial services Geography: global Services: payment business processes and information technology services Contents In this report, we: Examine the diverse ecosystem of payment enterprises and their unique sourcing challenges Present a three-step framework to guide sourcing and partner selection decisions Provide detailed profiles of 20 IT-BP and 10 product-heritage providers Membership(s) Banking Business Process Financial Crime and Compliance Operations​ Banking Information Technology Sourcing and Vendor Management

Banking and Financial Services (BFS) firms are increasingly seeking providers that offer integrated front- and back-office solutions to optimize costs, streamline operations, and enhance customer experiences. This provider consolidation trend promotes greater accountability, accelerates time-to-market, and improves overall customer satisfaction. Traditionally distinct front- and back-office service providers are evolving, with many providers expanding their capabilities to offer seamless end-to-end solutions across the entire value chain. This report explores the landscape of providers that have successfully integrated their offerings across key banking domains such as retail banking, lending, and payments. Some of these providers have secured large-scale, integrated deals through long-term client relationships, while others are capitalizing on opportunities within the small-to-mid market segment, particularly among FinTechs, where demand for comprehensive solutions is rapidly growing. Regionally, this shift toward integrated service models is most prominent in North America, the UK, and the APAC region, where BFS enterprises are embracing these offerings to stay competitive and agile in a dynamic market. In this report, we analyze 18 leading providers featured on the Experience-driven Integrated BFS Operations PEAK Matrix® Assessment 2024. Scope Geography: global Industry: market activity and investments of 18 providers providing front-to-back integrated services within the BFS industry Services: integrated BFS operations Contents In this report, we: Assess 18 integrated BFS BPS providers Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Compare providers’ key strengths and limitations Memberships Banking Business Process Customer Experience Management (CXM) Services, including Contact Center Outsourcing CX Excellence Sourcing and Vendor Management

The dynamic payments market landscape is driven by technology advances and evolving consumer expectations. Heightened regulatory scrutiny and increased credit-based payment methods worldwide impact the global payments market. Digital wallets are a leading payment instrument. Firms are integrating gen AI to transform their payment operations. As digital transformation accelerates, customers demand faster, more secure, and convenient payment solutions. The competitive pressure to optimize costs and improve profit margins is driving the adoption of AI, blockchain, and cloud solutions. Enterprises should embrace open banking and modernize payment infrastructures to stay competitive and meet dynamic market needs. In this report, we examine enterprises’ evolving priorities in the payments industry. The report analyzes the current global payment market trends and the changing payments buyer landscape. It also explores the key digital levers used in payment enterprises’ sourcing priorities. Scope Industry: Banking and Financial Services (BFS) Geography: global Services: payments business process and IT Contents In this report, we Examine the payments landscape and key market trends Analyze key priorities shaping payment enterprises’ success Study the digital levers used in payment enterprises’ sourcing priorities Membership(s) Banking Business Process Banking Information Technology Financial Crime and Compliance Operations Outsourcing Excellence

In the ever-evolving landscape of Banking and Financial Services (BFS), regulatory compliance stands as a cornerstone for sustainable operations and growth. This report meticulously dissects the dynamic regulatory environment surrounding BFS, highlighting key themes and trends shaping the industry’s trajectory. By ana historical trends of collapses, frauds and noncompliance, the report provides insights into regulators’ psyche and offers a nuanced exploration of the multifaceted factors influencing regulatory dynamics. Through rigorous analysis, the report not only identifies emerging challenges but also illuminates strategic opportunities for BFS enterprises to effectively navigate regulatory complexities. By delving into compliance costs, geographical disparities, and the strategic outsourcing journey for regulatory compliance, the report provides actionable insights tailored to the unique market standing and regulatory exposure of large enterprises, including banks, FinTechs, financial services firms, and niche providers. It also serves as a guiding beacon for BFS stakeholders, offering an actionable framework to assess regulatory compliance maturity, optimize operational efficiencies, and drive sustainable growth amid regulatory uncertainties. Scope Industry: BFS Geography: global Contents In this report, we examine: The evolving regulatory landscape in the BFS sector The motivations driving regulatory interventions Regulatory requirements for different BFS enterprises The strategic role of outsourcing in compliance Membership(s) Banking and Financial Services Business Process Outsourcing Excellence

Today, providers are differentiating themselves by offering as-a-service models and emphasizing digital transformation solutions through the strategic use of analytics, automation, and AI, coupled with industry expertise and an advisory-led approach. Additionally, providers are leveraging the partnership ecosystem and making new acquisitions to enhance their capabilities and improve the time-to-market of their offerings. Buyers are increasingly partnering with participants capable of providing holistic support, offering proactive guidance on industry best practices, customer experience design, and faster, more cost-effective, and better transformative models. Everest Group’s Banking Operations – Service Provider Compendium 2023 provides detailed and fact-based snapshots of 34 providers and includes insights on the banking operations provider landscape. Each profile provides a comprehensive picture of the provider’s services suite, recent developments and investments, key clients, technology solutions, and delivery locations. It also specifies providers’ position on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, or Aspirants based on their capabilities and offerings. The compendium will enable banks, financial institutions, and providers to make informed sourcing and partnership decisions and gain a better understanding of the current banking operations provider landscape. Scope Industry: Banking and Financial Services (BFS) Geography: global The report covers vertical-specific banking operations and does not include horizontal business processes such as Finance and Accounting (F&A), HR, procurement, and contact centers This assessment is based on Everest Group’s annual RFI process and an ongoing analysis of the banking operations industry Contents This report features 34 banking operations service provider profiles and includes: Banking operations Business Process Services (BPS) scale of operations: key leaders, services suite, FTEs, and recent developments Delivery locations: details of providers’ key delivery locations worldwide Client portfolio: capital markets BPS revenue split by geography and buyer size, FTE split by segment and delivery location, and key clients Technology solutions: key solutions and their brief descriptions Solutions for risk management and regulatory reporting in capital markets Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

Amid a challenging year marked by volatile interest rates, inflation pressures, and a banking crisis, the banking industry has swiftly realigned its priorities to navigate these complex market dynamics. This report examines the transformations that enterprises are pursuing and the support they require in this evolving landscape. By analyzing data from Everest Group’s annual RFI process, interactions with industry leaders, client references, and ongoing market analysis, the report offers a comprehensive panorama of the banking operations market. The study analyzes the impact of key macroeconomic factors on the Banking and Financial Services (BFS) industry, highlighting the priority areas that enterprises are focusing on. It also examines the BFS Business Process Services (BPS) market, highlighting the emerging trends among providers and evaluating their responses to the industry’s evolving needs. A detailed scrutiny of the banking operations provider landscape is presented, along with an insightful outlook on the future of banking operations. In this report, we discuss the banking market’s current state and offer invaluable insights into the strategies, trends, and challenges shaping the industry’s trajectory. Scope Industry: BFS Geography: global Contents In this report, we examine: Key macroeconomic factors affecting the BFS industry Priority focus areas for enterprises BFS BPS market overview Emerging trends among BFS BPS providers Banking operations provider landscape Banking operations outlook Membership(s) Banking Business Process Sourcing and Vendor Management

The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments. Lines of business such as cards and payments and retail banking are growing significantly. Enterprises are focusing on becoming future-ready, agile, and resilient to manage volume fluctuations and staff shortages. Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation solutions by leveraging analytics, automation, and AI, combined with industry expertise and an advisory-led approach. Additionally, they are leveraging the partnership ecosystem and making new acquisitions to enhance their capabilities and improve the time-to-market of their offerings. Buyers are increasingly partnering with participants capable of providing holistic support in the form of proactive guidance on industry best practices, customer experience design, and faster, cheaper, and better transformative models. In this report, we analyze 34 banking operations service providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The report will assist key stakeholders, such as banks, financial institutions, and providers, in understanding the current banking service provider landscape and make informed sourcing and partnership decisions. Scope Industry: Banking and Financial Services (BFS) Geography: global The report covers vertical-specific banking operations and does not include horizontal business processes such as Finance and Accounting (F&A), HR, procurement, and contact center This assessment is based on Everest Group’s annual RFI process and an ongoing analysis of the banking operations industry Contents This report features 34 banking operations service provider profiles and includes: Providers’ relative positioning on Everest Group’s PEAK Matrix® for banking operations Providers’ market impact Providers’ vision and capability assessment across key dimensions Enterprise sourcing considerations Membership(s) Banking Business Process Sourcing and Vendor Management

The recent banking crisis has raised concerns about the stability and resilience of the banking industry. Triggered by factors such as economic turbulence, elevated risk exposure, and regulatory shortcomings, the downfall of financial institutions such as Silicon Valley Bank, First Republic Bank, Credit Suisse, and numerous smaller regional banks has inflicted substantial financial setbacks upon stakeholders. The repercussions of this crisis are expected to extend across all major banking segments and have a far-reaching impact on significant geographical markets. Amid a risk-averse environment, the financial system is experiencing deposit outflows, leading banks to scale back lending due to fears of a liquidity crunch. Furthermore, regulators are expected to play a more proactive and stringent role in overseeing and participating in the banking industry to prevent future crisis. The event has worsened recessionary fears, which may result in cuts in banks’ discretionary spending in the near term. In this report, we provide an in-depth view of the recent banking crisis and assess its impact on various enterprises across geographies. We also explore its implications on the Banking and Financial Services (BFS) Business Process Services (BPS) market and highlight potential pockets of opportunity for providers. Scope Industry: Banking and Financial Services (BFS) Geography: global Contents In this report, we: Describe the recent banking collapses in the US and Europe Examine the impact of these collapses on various banking segments and geographies Explore the crisis’ implications on the BFS operations outsourcing industry and identify potential areas of opportunity for providers Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management