In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of attrition, making it vital to analyze talent demand trends to anticipate external competition and identify leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2024 demand. Leveraging data from our Talent Genius™ tool, this report comprehensively analyzes the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends in India's IT services sector on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location.

Over the past decade, the IT-BP services industry has grown significantly and has successfully adapted its value propositions and associated strategies to meet evolving business requirements, leading to increased global adoption. Today, organizations worldwide view offshore and nearshore locations as strategic tools to gain access to talent, enhance service delivery resilience, drive business innovation, and enter new consumer markets. Consequently, enterprises are establishing Global Business Service (GBS) centers in offshore and nearshore locations to mitigate location concentration risks, manage cost pressures, and gain access to skilled talent. While these GBS centers were traditionally setup, operated, and funded solely by enterprises (De Novo setup model), innovative setup delivery models are now being explored that strike a balance between in-house capabilities and external expertise. One such innovative service delivery model that has gained prominence in recent years is the Build-Operate-Transfer (BOT) model. Given the current uncertain times, the BOT model stands out as a particularly relevant option, offering enterprises the advantages of lower short-term investments and a better scope for reevaluating long-term business priorities. At the same time, providers are open to embracing this construct to retain existing clients and attract new ones. In this viewpoint, we examine the growing significance of the BOT setup construct and its associated complexities. Special emphasis is placed on the best-in-class strategies that organizations are employing to ensure the successful implementation of a BOT model. Scope All industries and geographies Content In this viewpoint, we examine the growing significance of the BOT setup construct and cover the following topics: GBS center setups – moving beyond the traditional model The resurgence of the BOT delivery model – now is the time Understanding the complexities of BOT and defining success Strategies to mitigate challenges associated with BOT Membership(s) Catalyst™ GBS/SS

The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. However, as we look toward 2023, multiple factors – such as cost and price pressures, large-scale lay-offs, energy crises, geo-political instability, rising inflation, and GDP contraction – have left business leaders unsure of what to expect and how to prepare for 2023. Watch as our experts reflected on the previous year and discussed global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises. What questions did the speakers address? How did the global services industry perform in 2022? What are the key trends and outlook for the global services market in 2023? With rising macroeconomic uncertainties, how is the demand for IT-BP services evolving? What are the observed trends in location strategies, and will talent concerns begin to fade? Does sustainability take a back seat as the focus shifts to resilience?

Our banking and financial service market Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the banking and financial services industry. The report captures key developments across offshore locations leveraged for service delivery, offshore penetration and sourcing mix, global sourcing maturity, and adoption of digital services in the banking and financial services industry. Additionally, it presents upcoming opportunities, implications, and challenges for service providers and enterprises in the next normal. Scope Industry: Banking and financial services Geography: global Contents In this report, we present: Key value chain process in the banking and financial services industry Leading offshore locations leveraged for service delivery Offshore penetration and sourcing mix across key functions – including banking and financial service operations, IT-ADM & infrastructure, corporate functions (F&A, HR, and procurement), and digital services such as analytics, automation, cloud, Internet of Things (IoT), cybersecurity,mobility, social, and blockchain Global sourcing maturity across key functions – banking and financial service operations IT services (ADM and infrastructure) corporate functions, and digital functions Adoption of digital services (analytics, automation, cloud, cybersecurity, social interactive, mobile technologies and blockchain) in banking and financial services Membership(s) Market Vista™ Sourcing and Vendor Management

This report is available only to GBS & Shared Services members. For information on membership, please contact us Global banking, financial services, and insurance firms are modernizing their IT systems by adopting enterprise platforms to create superior customer experience, reduce latency, improve efficiency, manage regulations, and adopt next-generation technologies. These firms, however, face significant challenges in adopting platform-based technologies due to the burden of legacy infrastructure, talent shortages, and resistance to change. Global Business Services (GBS) organizations are helping their parent enterprises resolve these issues and adopt a structured approach to platform modernization by investing in talent development, proprietary solutions and accelerators, thought leadership, and design thinking. Scope Industry: BFSI Geography: Predominantly India Content In this report, Everest Group highlights the growing importance of platformization, with special emphasis on the increasing role that GBS organizations play in the space. In particular, we address the following topics: What are the key themes driving platform adoption? What are the benefits and challenges that BFSI firms face in adopting enterprise platforms? How are GBS organizations addressing these challenges? Success stories and market perspective A platform modernization roadmap and approach

Fast-evolving customer needs and increasing pressure on margins are driving enterprises to focus on agility, process efficiency, and precision. For decades, enterprises have leveraged offshoring, automation, and cost optimization to improve organizational efficiencies. As the benefits of these strategies become increasingly apparent, companies are shifting their attention toward workforce productivity as the next frontier to augment service delivery and drive organizational efficiencies. This viewpoint highlights the need to include productivity in organizations’ executive agendas, with special emphasis on the diverse analytical tools that best-in-class players are currently deploying. These tools not only help monitor productivity, but also provide insights into workflows, work behavior patterns, skill gaps, and training efficacy, as well as help compare effectiveness across teams. Deep data insights from productivity tools are helping best-in-class organizations create strategies to promote best practices, take corrective actions, and assess new workforce models, particularly remote working. Productivity-related insights are enabling companies to unlock the full potential of human capital, including developing targeted talent acquisition and development strategies, structured outsourcing contracts, enhanced work-flow sequencing, and benchmarks of acceptable work patterns. Scope   All industries and geographies     Organizations: enterprises, service providers, Global Business Services (GBS) centers   Contents   We study the following topics in this viewpoint:   The importance of measuring productivity for organizations Productivity metrics to track Productivity measurement platforms A deep dive into two operating models to measure productivity Key implications for market players Membership(s) Market Vista™

Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in understanding global sourcing opportunities in “Next-wave” locations. This report on India offers perspectives on key dimensions that impact its relative attractiveness, including: Key drivers, challenges and untapped opportunities for global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (e.g., macroeconomic, geopolitical, infrastructure, safety and security, legal and regulatory) Next Wave Location Profiles, along with other reports in Everest Group’s Locations Insider™ subscription, make up the industry’s most comprehensive resource on location trends and perspectives. Subscription to the Locations Insider™ provides up-to-date and actionable insights to base companies’ location decisions and strategy. Membership(s) Locations Insider™