Life and Annuities (L&A) insurers are partnering with providers to improve their digital transformation journeys and meet customer expectations by enabling accelerated underwriting, improved sales and distribution, and faster new products’ launch. Moreover, macro challenges such as rising inflation and demographic and life expectancy changes are compelling carriers to modernize their legacy technology stack and future-proof their businesses to achieve their cost reduction mandates. In recent years, insurance carriers have been leveraging emerging technologies such as RPA, AI/ML, and IoT/wearables to achieve business-oriented outcomes and improve customer and agent experiences. This compendium provides detailed profiles of 21 Application and Digital Services (ADS) providers and positions them on Everest Group’s ADS in L&A Insurance PEAK Matrix® Assessment 2023. The compendium will enable ADS providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on their sourcing needs. Scope: Industry: insurance Geography: global Contents In this report, we: Examine 21 ADS providers’ offerings, along with their vision, revenue mix across geographies, key case studies, partnerships, and investments Discuss client success stories and address the business challenges faced, services delivered, and impact generated Study the providers’ domain investments, key Intellectual Property (IP) / solutions, and key partnerships List providers’ key strengths and limitations  Membership(s) Insurance Information Technology Sourcing and Vendor Management

In the last few years, the Property and Casualty (P&C) insurance industry has faced numerous challenges due to the pandemic, regional geopolitical conflicts, and difficult macroeconomic conditions. Today, to maintain business resilience, improve profitability, and stay competitive, carriers are partnering with providers to modernize their existing technology landscape and support evolving talent needs. Taking a cue, providers are investing in talent skilling initiatives, efficient building solutions, improved delivery capabilities in geopolitically stable regions, and end-to-end transformation strategies to address carriers’ evolving business needs. In this report, we assess 21 IT service providers featured on the Application and Digital Services (ADS) in Property & Casualty (P&C) Insurance PEAK Matrix®. Each profile provides a comprehensive picture of the provider’s strengths and limitations. The study will help potential buyers evaluate ADS providers based on their sourcing needs, while ADS providers will be able to benchmark their capabilities against their peers. Scope Industry: insurance Geography: global The assessment is based on Everest Group’s annual RFI process for calendar year(s) 2021-22, interactions with leading IT service providers, client reference checks, and an ongoing analysis of the insurance IT services market Contents In this report, we: Examine the ADS providers’ offerings, along with their vision, product capabilities, adoption characteristics across geographies, case studies, partnerships, and investments Provide client success stories, along with the business challenges addressed, services delivered, and impact generated Assess the providers’ domain investments, key Intellectual Property (IP) / solutions, and key partnerships Discuss Everest Group’s perspective on the strengths and limitations of each provider Membership(s) Insurance Information Technology Sourcing and Vendor Management

Life and Annuities (L&A) insurers are partnering with providers to improve their digital transformation journeys and meet customer expectations by enabling accelerated underwriting, improved sales and distribution, and faster new products’ launch. Macro challenges such as rising inflation and demographic & life expectancy changes are compelling carriers to modernize their legacy technology stack and future-proof their businesses to achieve their cost reduction mandates. In recent years, insurance carriers have been leveraging emerging technologies such as RPA, AI/ML, and IoT to achieve business-oriented outcomes and improve customer and agent experiences. In this report, we assess the capabilities of 21 Application and Digital Services (ADS) providers and feature them on Everest Group’s ADS in L&A Insurance PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope: Industry: insurance Geography: global Contents In this report, we: Assess 21 ADS providers in the L&A insurance market on Everest Group’s Products PEAK Matrix® evaluation framework List the characteristics of Leaders, Major Contenders, and Aspirants in the L&A insurance ADS market Examine the ADS providers’ offerings, along with their vision, product capabilities, adoption characteristics across geographies, case studies, partnerships, and investments Membership(s) Insurance Information Technology Sourcing and Vendor Management

In the last few years, the Property and Casualty (P&C) insurance industry has experienced numerous challenges due to the pandemic, regional geopolitical conflicts, and strained macroeconomic conditions. Today, to stay ahead of the competition and maintain business resilience and profitability, insurance carriers are partnering with providers to modernize their existing technology landscape and support evolving talent needs. Recognizing this opportunity, providers are investing in talent skilling initiatives, efficient business solutions, improved delivery capabilities in geopolitically stable regions, and digital transformation strategies to address carriers’ evolving business needs. In this report, we assess the capabilities of 21 Application and Digital Services (ADS) providers and feature them on Everest Group’s ADS in P&C Insurance PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope Industry: Insurance Information Technology Geography: global Contents In this report, we share: Assess 21 ADS providers in the P&C insurance market on Everest Group’s Products PEAK Matrix® evaluation framework List the characteristics of Leaders, Major Contenders, and Aspirants in the P&C insurance ADS market Examine the ADS providers’ offerings, along with their vision, product capabilities, adoption characteristics across geographies, case studies, partnerships, and investments  Membership(s) Insurance Information Technology Sourcing and Vendor Management

The US retirement industry addressed a market of approximately US$37.5 trillion in assets as of Q1 2022, growing at a CAGR of 8-9% over the last four years. With growing inflation, uncertainty around social security benefits, and post-pandemic economic concerns – people are looking to retirement plan providers for guidance. However, market participants face multiple challenges, such as changing regulations around retirement and pensions, the increasing demand for digitization, the burden of age-old legacy systems, and evolving customer preferences and risks. Industry participants are undertaking technology-driven transformation to resolve these challenges and become more agile and scalable. In this report, we outline the key challenges and technology spend priorities for enterprises and evaluate significant retirement technology providers and their market offerings. Scope Industry: retirement technology Geography: North America Contents In this report, we: Provide an overview of the retirement technology provider market Examine the profiles of key retirement technology providers Membership(s) Insurance Information Technology Sourcing and Vendor Management

The US retirements industry represents the world’s largest addressable retirements market, encompassing over 75 million participants. It grew from US$25.3 trillion in 2016 to US$39.4 trillion in assets under management through December 2021. The industry is facing multiple challenges today – a shifting regulatory landscape, increasing burden of legacy systems and processes, evolving customer expectations, and increasing scrutiny on cybersecurity and data privacy measures. Players in this market are looking to adopt IT and technology to help them cope with the growing cost pressures and increase agility and scalability. We expect IT services spend to increase at 9-11% between 2020 and 2023 as the industry invests in a data-driven evolution. The IT services market is well-positioned to guide retirements industry players through their modernization and digitization roadmaps. This report highlights the key challenges and growth drivers of spending in the retirements IT services market. The study also looks at key IT service providers in this space and covers their scale, capability, offerings, and client success stories. Scope Industry: Retirements IT services Geography: North America Contents In this report, we share: Provide an overview of the retirements IT services market Retirements IT service provider profiles Membership(s) Insurance Information Technology Sourcing and Vendor Management

The insurance industry faces headwinds such as obsolete legacy systems, talent shortages, and resistance to change leading to a slower pace of transformation. In addition, consumer needs, habits, and expectations, which were evolving gradually before COVID-19, have radically shifted during the pandemic, spurred by the demand for compelling online experiences. To deal with these challenges, insurer preferences are shifting from building customized solutions to buying off-the-shelf products and rapidly adopting third-party core platforms, such as Duck Creek, to reduce latency, improve efficiency, drive product innovation, and build a modern core to power superior front-office experiences. Duck Creek has led the modernization story for the Property & Casualty (P&C) insurance industry by aggressively pushing its SaaS-based Duck Creek OnDemand (DCOD) offering, characterized by low-code configurability, ease of deployment, rapid time-to-market, and a wide partnership ecosystem, to enable digital transformation for carriers. IT service providers are investing heavily to enhance their capabilities across core Duck Creek products. They are also looking to expand beyond core modules and invest in training for Duck Creek OnDemand (DCOD) implementations and non-core modules such as insights, digital engagement, and distribution management modules. This report examines the Duck Creek services landscape and presents a detailed assessment of 13 leading providers featured on Everest Group’s Duck Creek Services PEAK Matrix® Assessment 2022. Scope Industry: insurance and financial services Geography: global Contents In this report, we provide: An assessment of 13 leading Duck Creek service providers based on Everest Group's proprietary Services PEAK Matrix® evaluation framework Detailed profiles of the providers containing client success stories, including the business challenges addressed, solutions delivered, and impact generated An overview of the service providers’ domain investments, key Intellectual Property (IP) / solutions, and key partnerships Everest Group’s perspective on the strengths and limitations of the 13 leading Duck Creek service providers Membership(s) Insurance Information Technology Sourcing and Vendor Management

The insurance industry faces headwinds such as obsolete legacy systems, talent shortages, and resistance to change. In addition, consumer needs, habits, and expectations, which were evolving gradually before COVID-19, have radically shifted during the pandemic, spurred by the demand for compelling online experiences. To deal with these challenges, insurer preferences are shifting from building customized solutions to buying off-the-shelf products and rapidly adopting third-party core platforms such as Duck Creek to reduce latency, improve efficiency, drive product innovation, and build a modern core to power superior front-office experiences. Duck Creek has led the modernization story for the Property & Casualty (P&C) insurance industry by aggressively pushing its SaaS-based Duck Creek OnDemand (DCOD) offering, characterized by low-code configurability, ease of deployment, rapid time-to-market, and a wide partnership ecosystem, to enable digital transformation for carriers. IT service providers are investing heavily to enhance their capabilities across core Duck Creek products. They are also looking to expand beyond core modules and invest in training for Duck Creek OnDemand (DCOD) implementations and non-core modules such as insights, digital engagement, and distribution management modules. This report examines the Duck Creek services landscape and presents a detailed assessment of 13 leading providers featured on Everest Group’s Duck Creek Services PEAK Matrix® Assessment 2022. Scope Industry: insurance, financial services Geography: global Contents In this report, we share: An assessment of 13 leading Duck Creek service providers on Everest Group’s Services PEAK Matrix® evaluation framework Characteristics of Leaders, Major Contenders, and Aspirants in the Duck Creek services market Detailed profiles of the providers, along with their key strengths and limitations Membership(s) Insurance Information Technology Sourcing and Vendor Management

The pandemic and the rise of digital-native challengers have driven insurers to offer what we refer to as a Secure, Ubiquitous, Personalized, Easy, and Responsive (SUPER) experience across different insurance products. Insurers are looking for ways to enhance customer experience, market personalized products, drive differentiation, and explore alternate revenue streams to boost sales. A successful digital experience strategy, driven by a product that can meet their needs, has become a strategic imperative for insurers. In recent years, Salesforce has established itself as the preferred Digital Experience Platform (DXP) for many insurance enterprises. A meaningful expansion in capabilities via the acquisitions of Vlocity, Tableau, and Mulesoft has also increased Salesforce leverage among insurers. To respond to the evolving demand themes, IT service providers are building strong, insurance industry-specific solutions to expedite their clients’ time-to-market and making tuck-in acquisitions to plug gaps across their Salesforce service portfolios and enhance their geographic footprints. In this research, we provide detailed profiles of 12 global insurance Salesforce service providers featured on Everest Group’s Salesforce Services in Insurance PEAK Matrix® 2022. Scope Industry: insurance Geography: global The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading platform IT services providers, client reference checks, and an ongoing analysis of the insurance platforms market Contents This report features: Salesforce Services in Insurance PEAK Matrix® Assessment 2022 An overview of the featured providers’ Salesforce services businesses and offerings – vision, business performance, and extent of adoption in insurance across geographies Client success stories, including the business challenges addressed, solutions delivered, and impact generated An overview of the providers’ Salesforce services domain investments, key Intellectual Property (IP) / solutions, and key partnerships in the insurance industry Everest Group’s perspective on the providers’ strengths and limitations Membership Insurance Information Technology Sourcing and Vendor Management

The pandemic and the rise of digital-native challengers have accelerated the need for insurers to offer a Secure, Ubiquitous, Personalized, Easy, and Responsive (SUPER) experience across different insurance products. Insurers are looking for ways to enhance customer experience, market personalized products, and boost sales to drive differentiation and explore alternate revenue streams. A successful digital experience strategy, driven by a product that can meet their needs, has become a strategic imperative for insurers. In recent years, Salesforce has established itself as a preferred Digital Experience Platform (DXP) for many insurance enterprises. A meaningful expansion in capabilities via the acquisitions of Vlocity, Tableau, and Mulesoft has also augmented Salesforce leverage among insurers. To respond to the evolving demand themes, IT service providers are building strong, insurance industry-specific solutions to expedite their clients’ time-to-market and making tuck-in acquisitions to fill gaps across their Salesforce services portfolios and enhance their geographic footprint. In this report, we study the vision, capability, and market impact of 12 leading IT service providers based on their Salesforce services portfolios in the insurance sector. The service providers are positioned on Everest Group’s proprietary PEAK Matrix® and categorized as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope Industry: insurance Geography: global Our assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading IT service providers, client reference checks, and an ongoing analysis of the Salesforce services market Contents In this report, we study: Salesforce services in insurance market trends and their implications on key stakeholders Size of Salesforce services in the insurance market and growth characteristics Everest Group PEAK Matrix® for Salesforce Services in Insurance Characteristics of Leaders, Major Contenders, and Aspirants Service provider assessments Membership(s) Insurance Information Technology Sourcing and Vendor Management