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  • Executive Briefs

    Dec. 16, 2024
    This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Since the inception of Global Business Services (GBS), organizations have been refining their resourcing models, balancing in-house operations, outsourcing, or a hybrid resourcing approach. This hybrid model strategically combines the strengths of in-house and outsourced resources, enabling enterprises to achieve greater agility, cost efficiency, and improved service delivery. In this report, we interview leading GBS organizations to examine the intricacies of managing the hybrid resourcing model. The report highlights enterprise challenges, such as viewing outsourcing providers through a master-servant lens rather than as strategic partners, which limits collaboration. To address these challenges, we recommend adopting a unified service delivery model incorporating a central strategy team, workforce planning through HR, and a unified delivery team. This research offers businesses insights to maximize their hybrid model’s potential, foster sustainable partnerships, and drive long-term success in today’s dynamic global environment. Scope All industries and geographies Contents In this report, we examine: The hybrid model’s combined in-house and outsourced strengths How unified service delivery fosters strategic partnerships Actionable guide for driving business success Note: Everest Group publishes Executive Briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.
  • Location Spotlight

    Oct. 25, 2024
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents. Scope Our report on Davao City, Philippines, offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Webinar

    Oct. 17, 2024
    Often, deal conversations are impacted by cost and margin pressures across geographies. Standard and commodity IT service rates, as well as ACV/TCV reduction for managed services, are likely to decrease in the coming year, making it vital for service providers to account for this decline in ongoing or near-term bids. In this insightful webinar, Everest Group experts Parul Jain, Manish Malik, Harshit Mittal, and Ricky Sundrani explored the price and cost forecasts for the next 6 to 12 months across key categories, such as Applications, Infrastructure, and BPO services, across locations such as North America, Europe, and India. The team discussed whether leveraging low-cost locations might be the ideal route for deal fee reduction for service providers, as well as other levers for managing this predicted cost and price decline. From this webinar, attendees understood the latest standings on leading global service delivery locations, key factors driving price and cost changes, and the best strategies for navigating changing markets and mitigating margin erosion. What questions did the webinar answer for the participants? What are the key market trends influencing the shoring and sourcing decisions in 2024? What are the price and cost changes expected over the next 6-12 months, and what will drive these changes? How will they impact the overall commercial deals, and what are service providers doing to navigate through these changes (such as leveraging low-cost locations, gen AI, etc.)? How are service providers managing potentially shrinking margins?
  • Thematic Report

    Aug. 30, 2024
    Africa is poised to become a key IT-BP outsourcing destination, offering a vast, untapped opportunity for global services. A large young talent pool, multilingual capabilities, and significant cost advantages drive this shift. Africa's time zones, in proximity to the UK and Europe, coupled with government incentives to create jobs, further enhance its value proposition. Africa is also a prime location for impact sourcing, enabling businesses to integrate corporate social responsibility into their investment strategies. While South Africa and Egypt have already established themselves as mature outsourcing hubs for global service delivery, emerging locations such as Kenya, Ghana, Morocco, and Rwanda are steadily gaining momentum. As companies explore these promising markets, they must identify the unique opportunities that different African countries present, while also considering the risks associated with operating in the region. Scope Industry: global services Geography: Africa Contents In this report, we analyze 14 African countries for IT-BP services delivery on various parameters, including entry-level talent pool (tertiary graduates), employed talent pool, maturity of global delivery, financial attractiveness, multilingual capabilities, and overall risk. Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Location Spotlight

    Aug. 14, 2024
    Everest Group’s Location Spotlight reports offer a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents. Scope Our report on Monterrey, Mexico, offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Viewpoint

    Aug. 13, 2024
    On August 5, 2024, Bangladesh faced a major political crisis when Prime Minister Sheikh Hasina resigned and fled the country. Hasina, who has led the Awami League Party and served five terms in office, resigned amid escalating public discontent and political unrest, which has reportedly claimed over 400 lives. The announcement sparked both widespread celebration and incidents of violence, prompting military control. In the aftermath, Nobel Laureate Muhammad Yunus was appointed the interim government’s chief advisor. This interim administration is responsible for restoring stability, managing the transition of power, and preparing the country for the upcoming national elections. Many companies in Bangladesh have shut operations or asked employees to work remotely. Additionally, halted exports and supply chain disruptions will further increase challenge for firms operating from Bangladesh. This Risk Radar Newsflash highlights the concerns for firms in the backdrop of the Bangladesh’s political crisis and the urgent need to move operations from the country. Click here for more information on our location and service provider risk tracking services. Membership(s) Catalyst Locations Insider™ Market Vista™ Sourcing and Vendor Management
  • Location Spotlight

    July 31, 2024
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents. Our report on Tri-city, Poland, offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Thematic Report

    July 29, 2024
    Everest Group’s Service Provider Compass reports offer multiparameter insights into providers’ presence, scale, and prominence for leading service providers in specific delivery locations. This report series integrates primary and secondary research data, focusing on the scale and delivery footprint, internal brand perception, and workforce profile in a specific location. Unlike other studies, this report emphasizes these factors over the depth and quality of services delivered. In this report, we assess providers’ capabilities in Poland across three parameters. Scale and delivery footprint: Evaluating the geographical spread and operational capacity Brand perception: Examining the brand’s perception in the industry and among stakeholders Workforce profile: Analyzing the workforce’s composition and characteristics Based on these criteria, providers are categorized as Premier, Proven, and Promising. This edition focuses on Poland and offers data-driven insights into the 30 key providers’ capabilities in Customer Experience Management (CXM), Finance and Accounting (F&A), and Information Technology – Application Development and Maintenance (IT-ADM) services. Enterprises can employ these insights for making informed global sourcing decisions and identifying the right partners. Alternatively, providers can use the research as a benchmarking tool to measure their capabilities against competitors. Combined with other reports in Everest Group’s Location Insider™ subscription, the Service Provider Compass™ offers the most comprehensive resource on location trends and strategic insights, supporting enterprises in making well-informed location and outsourcing decisions. Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Thematic Report

    June 18, 2024
    The global services industry is rapidly evolving, and amid this dynamic landscape, Egypt is emerging as a strategic service delivery location. Its compelling talent-cost proposition and favorable operating environment are key drivers of this momentum. Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape. In this report, we highlight the key pillars of Egypt’s value proposition: economic attractiveness, supportive government initiatives, a young and multilingual talent pool, professional excellence, and a tactical geostrategic advantage. Scope Geography: Egypt Services: IT, BP, and ER&D Content In this report, we examine Egypt’s: Global services value proposition Significant cost savings potential Supportive government initiatives Young and multilingual talent pool Professional excellence Tactical geostrategic advantage Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Location Spotlight

    June 14, 2024
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition in understanding key market dynamics and the related opportunities presented by each location. Our report on Coimbatore, India offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies Membership(s) Locations Insider™ Sourcing and Vendor Management