In recent years, enterprises have been undertaking digital transformation initiatives to improve their business models and operational efficiencies. However, many of them are realizing lower-than-expected benefits from these initiatives. While the reasons behind this value leakage are many, firms that simply equate digital transformation with technology change are more susceptible to failure. Shortfalls in transforming operating models in line with broader digital transformation initiatives result in siloed operations structures, limited process reengineering, and improper response to business changes. Enterprises require a technology transformation coupled with operating model transformation. In this report, we examine how organizations can transform into composable enterprises by evaluating, redesigning, and realigning their operations across infrastructure, core systems, and process layers. Enterprises wanting to maximize the benefits from their cloud and datacenter transformation initiatives will benefit from this research. Scope Service line: cloud and datacenter All industries and geographies Contents In this viewpoint, we examine: The need to take a fresh look at cloud and datacenter operations Key factors that define enterprise operations maturity, characteristics, and framework Digital and process enablers that enable operations transformation Best practices for successful transformation Membership (s) Cloud and Infrastructure Services Sourcing and Vendor Management

Despite many heralding the end of the road for mainframe systems, these systems continue to be vital components in enterprise IT. They remain a strong choice for enterprises needing large processing capacities for high-volume transactions. Mainframe systems are known for their superior performance and reliability due to their unique computing architectures. However, with the pace of digital transformation mandates picking up, most enterprises are evaluating their mainframe systems for better optimization and compatibility with modern platforms and applications. Limitations around the availability of skilled resources also influence enterprise decisions. Recognizing the need, manufacturers and providers are responding with innovative solutions for faster application deployments, intelligent optimization, and integration into modern hybrid environments. In this research, we present the current state of the market related to mainframe services, including deal characteristics, enterprises expectations, and challenges. We deep dive into the best practices for enterprises and implications for providers as they consider the future of mainframes. Scope Industry: all major industries with mainframe services implementations Geography: global Contents In this report, we: Provide an overview of the global mainframe services market Examine mainframe services market trends, demand drivers, and deal characteristics Recommend enterprise considerations for their mainframe transformation Membership (s) Cloud and Infrastructure Services Sourcing and Vendor Management

COVID-19 significantly impacted IT services globally, as it reduced enterprise demand, disrupted supply chains, posed business and service continuity challenges, threatened the financial viability of firms, and increased cybersecurity risks. In the aftermath of the pandemic, IT infrastructure will have a key role to play in revitalizing enterprises and helping them meet their objectives. Enterprises need to re-evaluate how IT infrastructure needs to be conceived, built, implemented, and managed to meet the pandemic-induced challenges. The Zero infrastructure approach, which focuses on Zero experience and Zero build, can address enterprises’ two key IT infrastructure goals by helping them: Experience secure, touch-less, and disruption-less IT infrastructure Build cost-effective, environmentally conscious, and asset-light IT infrastructure In this research, we examine the trends impacting the Cloud and Infrastructure Services (CIS) market and analyze aspects such as market size, deal sizes, deal durations, and pricing. The report will help enterprises understand key trends, evaluate the Zero infrastructure approach, and manage their sourcing portfolios. Scope All industries and geographies Key trends shaping the cloud and IS market – evaluating the Zero infrastructure approach in detail Contents Our annual research deep dives into the infrastructure services market, providing data-driven perspectives on adoption trends, demand drivers, and enterprise challenges. The report also explores the Zero infrastructure approach, which can help enterprises address internal IT operational inefficiencies as well as meet external business challenges. Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

Mainframes continue to be a vital component in enterprise IT, despite many heralding the end of the road for these systems. These systems are still considered as formidable options for enterprises that require large processing capabilities for high-volume transactions. Mainframe systems leverage their unique computing architecture to offer superior and reliable performance. However, with an acceleration in digital transformation initiatives, most enterprises are evaluating their mainframe systems for better optimization and compatibility with modern platforms and applications. Enterprise decisions in this regard are also influenced by concerns around the availability of skilled resources. Enterprises are seeking partners with innovative solutions for faster application deployments, intelligent optimization, and integration with modern hybrid environments. In this research, we present detailed assessments of 14 providers featured on the Mainframe Services PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the mainframe service provider’s vision and strategy, scope of services offered, enterprise adoption, investments, partnerships, case studies, innovative solutions, and strengths and limitations. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process considering investments made through November 2021, interactions with leading mainframe service providers, client reference checks, and an ongoing analysis of the mainframe services market Contents This report features 14 mainframe service provider profiles, each of which includes: A summary dashboard – market impact and vision and capability assessment Strengths and limitations of the service provider A general overview of the provider’s mainframe services business – vision, scope of services offered, and adoption across enterprise segments and geographies Key mainframe services case studies An overview of the provider’s mainframe services investments, key solutions, and partnerships Membership Cloud and Infrastructure Services Sourcing and Vendor Management

Despite many heralding the end of the road for mainframe systems, these systems continue to be vital components in enterprise IT and are still considered a strong choice for enterprises that need large processing capacities for high-volume transactions. Notably, such systems offer superior and reliable performance delivered on the back of their unique computing architecture. However, with the pace of digital transformation picking up, most enterprises are evaluating their mainframe systems for better optimization and compatibility with modern platforms and applications. Limitations around the availability of skilled resources also influence enterprise decisions in this regard. Enterprises are seeking partners with innovative solutions for faster application deployments, intelligent optimization, and integration with modern hybrid environments. In this research, we present detailed assessments of 14 service providers featured on the Mainframe Services PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process considering investments made through November 2021, interactions with leading mainframe service providers, client reference checks, and an ongoing analysis of the mainframe services market Contents This report features detailed assessments, including the strengths and limitations, of 14 service providers focused on mainframe services. Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

Every year, the expiry of contracts brings a large proportion of the sourced services market back to the planning/negotiating table. Most of these deals have been originally procured via competitive processes involving Request for Proposals (RFPs), capability assessments, and shortlisting of service providers. Renewals provide service providers the opportunity to expand their wallet share amid challenges such as saturation, slowing growth rate, and new and more agile competitors. They also present enterprises with the opportunity to make course corrections based on lessons learned during the lifetime of the just-concluded engagement and adjust their sourcing strategies to suit the current business environment. Buyers of infrastructure services, especially long-term engagements with multiple towers in scope, are focusing on productivity and are not averse to considering alternative service providers to tackle declining productivity levels. This research analyses renewals coming up in the next two years, with a focus on Infrastructure Services (IS) contracts. Scope Industry: Analysis of the ITS and BPS markets, with a deep dive into IS deals up for renewal over the next two years Geography: global Contents In this research, we analyze renewals coming up in the next two years across the following categories: Key vertical, geographical, and scope-based analysis, with a focus on IS and bundled contracts IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management