Enterprises are embracing Oracle Cloud Applications (OCA) as the centerpiece of their digital transformation initiatives, recognizing their potential to enhance stakeholder experiences. OCA adoption transcends mere modernization of outdated systems; it now aims to drive meaningful improvements in various aspects of enterprise operations. To support enterprises in their digital transformation goals, providers are investing in workforce training to ensure a skilled workforce well-versed in the product offerings. They are also tailoring solutions to meet industry-specific needs and enhance their organizational change management capabilities. This compendium provides comprehensive and fact-based snapshots of 21 providers featured on the Oracle Cloud Applications (OCA) Services PEAK Matrix® Assessment 2023 and categorizes them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, and domain investments. The study will assist buyers in selecting the best-fit provider for their needs, while providers will be able to benchmark themselves against each other. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the OCA services market All industries and geographies Contents This report features 21 OCA services provider profiles and includes: Providers’ key strengths and limitations An overview of providers’ OCA services business and offerings – projects completed, resources used, revenue split by services value chain, product segment, buyer size, industry, and geography An assessment of providers’ OCA services case studies, delivery capabilities, domain investments, and key solutions Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

As enterprises are placing greater emphasis on faster time-to-value, this has led to most enterprise platform vendors to launch their industry specific offerings in the market that comes with multiple standardized processes and out-of-the-box features. In this regard, Salesforce introduced its Industry Cloud product offerings and augmented industry-specific capabilities through the acquisition of Vlocity, back in 2020. With these offerings from Salesforce gaining maturity over the last three years, it has become a key enterprise consideration for their present and future Salesforce investments. At the same time, it has also become crucial for enterprises to develop a deeper understanding of Salesforce Industry Cloud product offerings, its key implications, and future growth prospectives to make the right investment decisions. In this research, we provide an overview of the Salesforce Industry Cloud market, typical deal characteristics, key enterprise demand trends, future of Industry Clouds, and implications for enterprises and service providers. Scope: All industries and geographies Interactions with leading IT service providers and client reference checks as part of Salesforce Industry Cloud Services PEAK Matrix® Assessment 2023 Continuous tracking of Salesforce services market and on-going conversations with key stakeholders from the enterprises and IT service providers Contents: This report provides an overview of the Salesforce Industry Cloud services market and examines: Salesforce Industry Cloud service market overview with market size split by geography, industry, and buyer size Salesforce Industry Cloud services deal characteristics including typical spend across the value chain; delivery footprint; and deal origination trends Key enterprise demand trends, including reference architecture of industry clouds, Salesforce Industry Cloud key drivers and limitations, future of industry clouds, and top service providers with greater focus on IPs across industries and their key focus areas Implications for enterprises and IT service providers Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

Enterprises are increasingly turning to Oracle Cloud Applications (OCA) as the centerpiece of their digital transformation initiatives, recognizing their potential to enhance stakeholder experiences. The adoption of OCA goes beyond the mere modernization of outdated systems; it now aims to drive meaningful improvements in various aspects of enterprise operations. To support enterprises in effectively leveraging OCA and achieving their digital transformation goals, providers are investing in workforce training to ensure a skilled workforce well-versed in the product offerings. They are also tailoring solutions to meet industry-specific needs and enhancing their organizational change management capabilities. In this report, we provide a detailed assessment of 21 providers featured on the Oracle Cloud Applications (OCA) Services PEAK Matrix® Assessment 2023 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s focus areas, key Intellectual Property (IP) / solutions, and domain investments. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the OCA services market All industries and geographies Contents This report features detailed assessments, including strengths and limitations, of 21 OCA services providers. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with SAP. In line with this shift, providers are investing in tools and accelerators that will enable enterprises to switch to the cloud with minimal issues and delays. Also, enterprise expectations have shifted beyond traditional ERP modernizations to drive domain-specific innovations around customer and employee experience and help them adopt SAP business applications effectively. To address these expectations, providers are skilling talent across products and furthering partnerships with SAP, leading cloud vendors, and specialist technology partners to develop innovative client-centric solutions. In this compendium, we provide detailed and fact-based snapshots of 12 providers featured on the SAP Business Application Services PEAK Matrix® – Europe. Each provider profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on their desired set of capabilities. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business applications services market Industry: all Geography: Europe Contents In this report, we: Assess providers’ strengths and limitations Examine providers’ SAP business application services offerings – projects completed; resources used; and revenue by services value chain, product segment, buyer size, industry, and geography Review providers’ SAP business application services case studies, delivery capabilities, domain investments, and key solutions Membership(s) Cybersecurity Sourcing and Vendor Management

Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with SAP. In line with this shift, providers are investing in tools and accelerators that will enable enterprises to switch to the cloud with minimal issues and delays. Also, enterprise expectations have shifted beyond traditional ERP modernizations to drive domain-specific innovations around customer and employee experience and help enterprises adopt SAP business applications effectively. To address these expectations, providers are skilling talent across products and furthering partnerships with SAP, leading cloud vendors, and specialist technology partners to develop innovative client-centric solutions. In this research, we assess 12 providers featured on the SAP Business Application Services PEAK Matrix® – Europe. Each provider profile provides a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.  Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business applications services market All industries and Europe region Contents This report features detailed assessments, including strengths and limitations, of 12 providers that focus on SAP business applications services in Europe. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

Until recently, enterprises expected ServiceNow to help them manage digital workflows such as IT service management and IT operations management. Today, they expect stakeholder-centric, automation-focused and data-/outcome-driven integrated solutions with an emphasis on stakeholder experience, even in a multichannel, complex portfolio. In fact, enterprises are realizing higher business value by reimagining processes and integrating ServiceNow with existing systems of record, systems of engagement, and systems of intelligence. In this research, we provide an overview of the ServiceNow services market, enterprise expectations from ServiceNow, typical deal characteristics, enterprise challenges and best practices, and implications for enterprises and providers. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and an ongoing analysis of the ServiceNow services market Contents This report examines: Enterprise trends and key expectations from ServiceNow Challenges with ServiceNow adoption Best practices for enterprises and implications for providers ServiceNow services market overview and deal characteristics, including market size and growth; adoption trends by geography, industry, and module; typical spend across the value chain; delivery footprint; and deal origin from various buyer segments Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Today, enterprises expect stakeholder-centric, automation-focused, and data-/outcome-driven integrated solutions, with an emphasis on stakeholder experience, even in a multi-channel, complex portfolio. Enterprises are deriving higher business value by reimagining processes and integrating ServiceNow with existing systems of record, engagement, and intelligence. In response to the changing market landscape, ServiceNow has expanded its portfolio to deliver enterprise solutions, including IT, employee, and customer workflows, to help clients drive business growth, increase resilience, and enhance employee productivity. It has forayed into emerging areas such as Customer Service Management (CSM), Human Capital Management (HCM), Governance, Risk, and Compliance (GRC), DevOps, and security and enabled enterprises to build custom apps on its low-code-powered app engine. It has invested in building industry solutions to provide out-of-the-box resolutions and expedite the time-to-market for enterprises. In this research, we provide a detailed assessment of 25 providers featured on the ServiceNow Services PEAK Matrix® Assessment 2022 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the service provider’s service focus, key IP/solutions, and domain investments. The study will assist buyers in selecting the best-fit provider for their needs, while providers will be able to benchmark themselves against competitors. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading providers, client reference checks, and an ongoing analysis of the ServiceNow services market Contents This report features 25 ServiceNow service provider profiles, each of which includes: A detailed assessment of the provider’s strengths and limitations An overview of the provider’s ServiceNow services business and offerings – projects completed; resources used; and revenue split by services value chain, product segment, buyer size, industry, and geography An assessment of the provider’s ServiceNow services case studies, delivery capabilities, domain investments, and key solutions Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Today, enterprises expect stakeholder-centric, automation-focused, and data-/outcome-driven integrated solutions with an emphasis on stakeholder experience, even in a multi-channel, complex portfolio. Enterprises are deriving higher business value by reimagining processes and integrating ServiceNow with existing systems of record, systems of engagement, and systems of intelligence. In response to the changing market landscape, ServiceNow has expanded its portfolio to deliver enterprise solutions, including IT, employee, and customer workflows, to help clients drive business growth, increase resilience, and enhance employee productivity. It has forayed into emerging areas such as CSM, HCM, DevOps, GRC, and security and empowered enterprises to build custom apps on its low-code-powered app engine. It has invested in building industry solutions to provide out-of-the-box resolutions and expedite the time-to-market for enterprises. In this research, we provide a detailed assessment of 25 providers featured on the ServiceNow Services PEAK Matrix® Assessment 2022 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s focus areas, key Intellectual Property (IP) / solutions, and domain investments. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and an ongoing analysis of the ServiceNow services market All industries and geographies Contents This report features detailed assessments, including strengths and limitations, of 25 providers that focus on ServiceNow services. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management