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  • Thematic Report

    Aug. 30, 2024
    Africa is poised to become a key IT-BP outsourcing destination, offering a vast, untapped opportunity for global services. A large young talent pool, multilingual capabilities, and significant cost advantages drive this shift. Africa's time zones, in proximity to the UK and Europe, coupled with government incentives to create jobs, further enhance its value proposition. Africa is also a prime location for impact sourcing, enabling businesses to integrate corporate social responsibility into their investment strategies. While South Africa and Egypt have already established themselves as mature outsourcing hubs for global service delivery, emerging locations such as Kenya, Ghana, Morocco, and Rwanda are steadily gaining momentum. As companies explore these promising markets, they must identify the unique opportunities that different African countries present, while also considering the risks associated with operating in the region. Scope Industry: global services Geography: Africa Contents In this report, we analyze 14 African countries for IT-BP services delivery on various parameters, including entry-level talent pool (tertiary graduates), employed talent pool, maturity of global delivery, financial attractiveness, multilingual capabilities, and overall risk. Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Location Spotlight

    Aug. 14, 2024
    Everest Group’s Location Spotlight reports offer a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents. Scope Our report on Monterrey, Mexico, offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Thematic Report

    July 29, 2024
    Everest Group’s Service Provider Compass reports offer multiparameter insights into providers’ presence, scale, and prominence for leading service providers in specific delivery locations. This report series integrates primary and secondary research data, focusing on the scale and delivery footprint, internal brand perception, and workforce profile in a specific location. Unlike other studies, this report emphasizes these factors over the depth and quality of services delivered. In this report, we assess providers’ capabilities in Poland across three parameters. Scale and delivery footprint: Evaluating the geographical spread and operational capacity Brand perception: Examining the brand’s perception in the industry and among stakeholders Workforce profile: Analyzing the workforce’s composition and characteristics Based on these criteria, providers are categorized as Premier, Proven, and Promising. This edition focuses on Poland and offers data-driven insights into the 30 key providers’ capabilities in Customer Experience Management (CXM), Finance and Accounting (F&A), and Information Technology – Application Development and Maintenance (IT-ADM) services. Enterprises can employ these insights for making informed global sourcing decisions and identifying the right partners. Alternatively, providers can use the research as a benchmarking tool to measure their capabilities against competitors. Combined with other reports in Everest Group’s Location Insider™ subscription, the Service Provider Compass™ offers the most comprehensive resource on location trends and strategic insights, supporting enterprises in making well-informed location and outsourcing decisions. Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Viewpoint

    April 19, 2024
    On April 13, 2024, Iran launched an unprecedented aerial attack on Israel. Israel’s air defense system and its allies intercepted nearly all the weapons. Iran claimed that its first-ever attack on Israel from its soil was in response to Israel’s attack on its consulate in Syria’s capital Damascus on April 1, 2024. This aggressive action, compounded by the escalating Israel-Hamas conflict, increases the risk of a full-scale regional war in the Middle East. Many global services companies in Israel have shut down operations temporarily or asked employees to work from home, which will further increase challenges for global services firms operating from Israel and the Middle East. This Risk Radar Newsflash highlights the concerns for global services firms in the backdrop of the Israel-Iran conflict and the urgent need to move operations from the two countries. Click here for more information on our location and service provider risk tracking services. Membership(s) Catalyst Locations Insider™ Market Vista™ Sourcing and Vendor Management
  • Location Spotlight

    March 22, 2024
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition in understanding key market dynamics and the related opportunities presented by each location. Our report on Vadodara, India offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Outsourcing Excellence
  • Thematic Report

    Feb. 23, 2024
    In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for strategizing workforce requirements, predicting external competition, and understanding leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2023 demand. Leveraging data from our Talent Genius™ tool, the report provides a comprehensive analysis of the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends within the IT services sector in India on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location. Membership(s) This Market Report is available to All Memberships
  • Thematic Report

    Nov. 01, 2023
    Talent dynamics are an ever-changing phenomenon with varying demand-supply, the emergence of new technologies, and changing work cultures. However, enterprises can stay competitive in the talent market by harnessing value from the tech-powered revolution, including generative AI, the maturity of hybrid work models, the reshaping of employability through skills, and the prioritization of sustainability. Watch this webinar where our expert analysts discussed trends likely to shape the talent market in 2024. The speakers answered critical questions about the current state of the talent crisis and provide valuable insights and strategies to help organizations thrive in an environment where talent remains a pivotal factor for success. What questions did the webinar answer for the participants? Which demand segments will likely continue to face talent challenges in 2024, and how will the challenges impact organizations’ growth and innovation? How is generative AI likely to shape the dynamics of talent demand and supply in 2024? What roadmap should organizations follow to stay competitive and harness the latest tools and technologies to future-proof talent strategies?
  • Thematic Report

    Aug. 11, 2023
    As the competition for skilled talent ramps up, maintaining a strong employer brand perception is paramount for Global Business Services (GBS) organizations. Building a strong employer brand perception is an intricate task that requires consistent efforts across various fronts. Sustaining a positive employer brand perception has always been a challenge for majority of the GBS organizations. Gaining a comprehensive grasp of the intricacies involved in crafting a distinguished GBS employer brand perception is vital. Recognizing this need, we analyzed the success stories of the top GBS employers identified in the second edition of our research, Top GBS Employers™ 2023. Acknowledging the efforts and achievements of these GBS employers, this report presents a series of case studies showcasing their accomplishments. The study uncovers insights on: The key factors that distinguish the top GBS employers in terms of brand perception The key initiatives, actions, and practices that create a strong employee value proposition for top GBS employers How top GBS employers adjust to evolving employee needs How GBS employers can future-proof the employer brand perception Leading global GBS employers can leverage these insights, along with Everest Group’s talent performance framework, to optimize their talent management strategies and develop future-proof talent models. This report is developed in collaboration with the GBS organizations. Scope All industries Geography: India, the Philippines, and Poland This report is developed in collaboration with the GBS organizations whose case studies are featured in the report. The GBS organizations were identified as top GBS employers in Everest Group’s Top GBS Employers™ 2023 report Contents In this report, we examine: The key factors that distinguish the top GBS employers in terms of brand perception The key initiatives, actions, and practices that create a strong employee value proposition for top GBS employers How top GBS employers adapt to the evolving employee needs How GBS employers can future-proof the employer brand perception Membership(s) IT Talent Excellence
  • Thematic Report

    July 26, 2023
    As the world adjusts and reacts to the changing workplace norms, expectations, and model, employers face increasing scrutiny. The hunt for quality tech talent is far from over and having employees with niche skill sets and expertise is becoming increasingly vital to maintaining a competitive edge. Organizations must focus on maintaining a positive and appealing employer brand perception, as it plays a key role in attracting and retaining quality tech talent. In the second edition of our research, Top Employers for Tech Talent™ 2023, we analyze over 400 leading tech employers in India, the US, and the UK to understand their employer brand perception. We explore various dimensions such as compensation and benefits, work environment, office ecosystem, work-life balance, hybrid work policies, culture and values, leadership, career development, and diversity and inclusion. The report also analyzes the performance of each tech employer in local talent markets based on attrition rates, growth, and employee satisfaction ratings. Furthermore, it covers the brand perception trends across different industry verticals. Additionally, we evaluate the initiatives that best-in-class tech employers undertake to differentiate themselves in local talent markets. Tech employers can leverage these insights, along with Everest Group’s talent performance framework, to optimize their talent management strategies and develop future-proof talent models. This analysis is based solely on publicly available information and aims to capture prospective employees’ perceptions of the tech employers. The assessment reflects market trends as of H1 2023, and we will continue to monitor the market and update this assessment annually. Scope All industries Geography: India, the US, the UK, and Poland This assessment rates tech employers in India, the US, the UK, and Poland based on external brand perceptions. Data for the study was not collected directly from any of the organizations Contents In this report, we examine: How different employee value proposition levers, such as compensation and benefits, work environment, work flexibility, remote working, work culture, career development, and diversity and inclusion, impact overall employer brand perception and success in the talent market across different geographies Which employers are perceived as more favorable based on an outside-in looking assessment of employer brand perception The key factors that enable top employers for tech talent in India, the US, and the UK to establish a distinctive employer brand Trends in employer brand perception and factors affecting employer brand perception across different industry segments The year-on-year trends in the employer brand perception of tech employers Membership (s) IT Talent Excellence GBS/SS Talent Excellence
  • Webinar

    July 06, 2023
    Maintaining a powerful employer brand perception is critical for organizations to attract and retain top tech talent. The demand for tech talent continues to overwhelm the available supply despite recent layoffs, and this trend is expected to persist over the next few years. Everest Group is excited to share findings on this crucial topic from the second edition of the Top Employers for Tech Talent™ report, analyzing the brand perception of 300+ organizations across India, the US, and the UK. Watch this webinar to hear our experts and the top-ranked employers of tech talent discuss how organizations can differentiate themselves by creating a strong brand perception, ways to attract and retain top tech talent, and how to better understand evolving employee needs. The webinar presented a unique opportunity to develop a top employer brand perspective amidst economic slowdown and ongoing layoffs. What questions has the webinar answered for the participants? Who are the top employers of tech talent across India, the US, and the UK? How have employee expectations changed over the last year? What makes the best employers stand out?