Showing 91 results
-
Webinar
Webinar Deck: 5 Success-driving Actions: What it Takes to Tackle Procurement Challenges in 2022
Feb. 16, 2022On February 15, Everest Group hosted a webinar titled, "5 Success-driving Actions: What it Takes to Tackle Procurement Challenges in 2022. Procurement teams are uniquely positioned at the intersection of suppliers and the internal business, giving them significant influence on their companies’ overarching initiatives and making them instrumental in driving innovation and transformation goals. However, obstacles like the intensifying talent shortage and identifying the right priorities can make or break procurement roadmaps. This webinar uncovers five actions sourcing and procurement leaders should take as they prepare for 2022. Our experts explored: Main challenges that procurement teams are facing as we enter 2022 and how to overcome them The impacts of the talent shortage on sourcing and procurement and what leaders need to know Top drivers of dissatisfaction for service providers and how procurement can address them
-
Thematic Report
It Is Not a Talent War; It Is a New Reality – 2022 Key Issues in Global Sourcing – Enterprise Perspective
Feb. 16, 2022Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the market’s pulse on major aspects of the global sourcing industry. This report presents the results of a study that Everest Group conducted over October and November 2021 among senior stakeholders from global enterprises across procurement, IT, Global Business Services (GBS), and other departments to understand the issues on their mind as they planned for 2022. The study provides perspectives on how leading global enterprises are putting the pandemic behind them to focus on developing resiliency in 2022 and beyond. We highlight enterprises’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective. Scope All industries and geographies Services: IT and BPS Contents In this report, we examine: Top business challenges and critical business model changes in 2021 Talent-related challenges and sentiments for 2022 Anticipated changes to provider portfolios and key provider-related challenges and priorities Outlook for GBS Organizational changes Membership(s) Market Vista™ Sourcing and Vendor Management
-
Feb. 09, 2022On February 8, Everest Group hosted a webinar titled, "5 Success-driving Actions: How to Manage Extreme Outsourcing Pricing." Outsourcing services have undergone a profound transformation in recent months driven by evolving client needs and operating models, the advent of new technologies such as digital, artificial intelligence, and machine learning, and most recently, a severe talent shortage. These forces have resulted in increased rates across the services industry. Outsourcing contracts signed as recently as early 2021 may already be misaligned with market realities. This webinar uncovered five pricing actions enterprises should take now to attain value without breaking the bank. Our experts provided answers to the following questions: What are recent pricing trends, and what is the future pricing outlook? Should enterprises hold firm for lower prices or give in to vendors’ higher rates? What levers can enterprises pull to stay within their overall IT or Business Services budgets?
-
Feb. 01, 2022On February 1, Everest Group hosted a webinar titled, "5 Success-driving Actions IT Workforce Leaders Need in 2022." In 2021, IT workforce attrition rates increased by 10% across roles and regions – and time to hire took two to three times longer than the norm. The current global IT talent shortage will be a long-term challenge, with the possibility of lasting the next three years. Organizations need to arm themselves with the resources to develop world-class talent capabilities to find and keep talent. This expert panel discussion reveals the implications of the IT talent shortage and five success-driving actionable steps for IT workforce executives to build a fit-for-purpose IT workforce in the mid- to long-term. The panel explored the following topics: Why the global IT talent demand-supply gap will be a multi-year phenomenon The lessons learned from the intense IT talent scramble in 2021 Strategic imperatives and options that IT workforce development teams and leaders need to know
-
Jan. 27, 2022This Executive Brief is available only to Locations Insider, GBS/Shared Service, and Outsourcing Excellence members. For information on membership, please contact us This Executive Brief describes the ways in which organizations can confront today’s talent challenges through a forward-looking approach that spans geographies, targeting regions with growing talent pools and doubling down in areas where suitable talent exists. The report offers a 5- to 10-year locations outlook and will enable senior executives to future-proof their global talent strategies. Note: Everest Group publishes Executive Briefs for senior enterprise executives. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.
-
Jan. 20, 2022On January 20, Everest Group hosted a webinar titled, "5 Success-driving Actions to Unlock BPS 4.0 Value." Today’s rapidly changing business environment, influenced by economic, demographic, societal, and environmental forces, is causing enterprises to revisit their Business Process Services (BPS) model and strategy – making the role of BPS 4.0 crucial for success. In this webinar, our experts discussed five success-driving imperative actions for enterprises that should be incorporated into their 2022 planning, and beyond. Our experts addressed the following topics: How can enterprises increase value from BPS initiatives? What are the immediate opportunities vs. long term? What do enterprises need to do internally to tap maximum value potential from next-generation BPS models?
-
Jan. 13, 2022On January 13, Everest Group hosted a webinar titled, "5 Success-driving Actions GBS Organizations Need in 2022." Whether you call them global business services (GBS) organizations or global in-house centers, they have earned “rockstar” status within their respective enterprises in the last couple of years by remaining resilient in the face of the pandemic. As we move into 2022 and organizations transition back to the office, GBS/GIC organizations will need to not only maintain the momentum of delivering value-add to enterprises but also address the challenge of the talent shortage, while maintaining cost competitiveness, accelerating innovation agenda, and transitioning to a long-term hybrid working model. Our experts uncover five actions that GBS/GIC leaders must take right now to position themselves for success in 2022 in this recorded session. Our experts explored the following vital topics: Top issues and challenges for GBS/GIC leaders going into 2022 Top 5 actions that GBS/GIC leaders should take now Best practices and success stories for GBS/GIC leaders heading into 2022
-
Dec. 14, 2021On December 14, Everest Group hosted a webinar titled, "It’s Not a Talent War, It’s a New Reality." As we look toward 2022, we don’t see an end to disruptions and shortages, specifically in talent, brought on by an accumulation of social and cultural changes and exacerbated by the pandemic. Previously, the talent war had a special emphasis on the demand for high-end digital talent. Today, the talent challenge has become widespread across departments and has spiraled into rising attrition rates, higher internal salary demands from employees, and increasing outsourcing rates across a range of job skill sets. Listen to this much-anticipated annual webinar to learn the results of our 2022 Key Issues Study exploring the ongoing talent challenge. This year, we were pleased to partner with IAOP on the study. Ahead of the webinar, you can click here to participate in this year’s 2022 Key Issues Study. What will participants take away from the webinar? Our experts will explain the talent landscape for 2022 and provide insights into issues such as: Top talent challenges and priorities Actual and potential impacts from the talent shortage Business model changes so organizations can adapt and maintain Resiliency and agility planning Options to avoid higher outsourcing costs
-
Dec. 07, 2021On December 7, Everest Group hosted a webinar titled, "ESG in Services: What Sourcing Teams Must Know to Do More." While environmental, social, and governance (ESG) objectives have been important to sourcing teams for years, most efforts have focused on the materials supply chain or smaller, less strategic suppliers. Savvy sourcing teams have realized that’s no longer enough and are focusing on ways to navigate their ESG objectives with large, strategic service providers. In this webinar, our analysts shared current ESG trends in the global services industry and provide guidance on how to use your services spend to better reach your organization’s diversity and sustainability goals. What questions will our experts answer? What does sustainability look like in services categories? What challenges do procurement teams face in reaching sustainability objectives, and how can they overcome them? How do supplier diversity programs meet AND miss sustainability opportunities? What questions should you ask your suppliers about ESG? What is impact sourcing, and how can you know if it’s right for our organization? What interesting things are service providers doing to move ESG forward? What should procurement teams be doing in 2022 to reach their ESG initiatives in services categories?
-
Nov. 09, 2021On November 9, Everest Group hosted a webinar titled, "The Talent Shortage is Real. Five Things We Now Know." For the past several years, the talent war has had a special emphasis on the demand for high-end digital talent. Today, the challenge has become a widespread talent shortage and has spiraled into rising attrition rates, higher internal salary demands from employees, and increasing outsourcing rates across job skill sets. With such a massive shift, what viable options are available to mitigate the impact of the talent shortage? View this webinar as our experts explored the effects of the talent shortage and dived into topics including: The reasons behind the talent shortage and why there’s not a quick fix The rising attrition rate and implications on outsourcing service rates Regional pricing trends and future pricing outlook Sneak peeks from our 2022 Key Issues study: It’s Not a Talent War, It’s a New Reality
