Enterprises are shifting from traditional project-based models to product-aligned operating models that enable speed, agility, and better alignment with customer value. This shift demands more than structural adjustments; it requires a fundamental redesign of how organizations operate across teams, processes, talent, and technology. This Everest Group Viewpoint introduces the Reinvent, Redefine, Reshape, and Reimagine 4R framework to guide enterprise-wide transformation: Reinvent organizational design to enable cross-functional, outcome-driven teams Redefine processes for iterative, value-centric delivery Reshape talent through competency-based, product-oriented roles Reimagine technology as a scalable, modular platform that powers rapid innovation This report outlines how organizations can dismantle silos, streamline governance, and empower teams with the autonomy and tools needed to deliver sustained business impact. It addresses common roadblocks, such as legacy systems, fragmented accountability, and skill mismatches, while offering ways to achieve measurable improvements in time-to-market, operational efficiency, and stakeholder satisfaction. The report is a pragmatic guide for business and technology leaders seeking to modernize operating models and build resilient, product-driven enterprises.

Enterprise IT environments are becoming increasingly complex. Traditional IT operations (ITOps) models, which rely on manual processes and reactive workflows, are ineffective in addressing today’s operational demands. Systems of Execution (SoEs), powered by agentic AI, introduce a new operational paradigm rooted in autonomy and context-aware decision-making. These systems enable a shift from fragmented, ticket-based models to intelligent, self-healing ecosystems that enhance efficiency, reduce downtime, and scale operational resilience. In this report, we examine how SoEs are reshaping ITOps by embedding AI agents into service management workflows, highlighting the resulting operational and financial benefits. It focuses on how SoEs reduce technology run costs, enhance responsiveness, and drive continuous optimization. The report also outlines high-impact use cases, phased adoption roadmaps, strategic imperatives for enterprises and providers, and key pitfalls to avoid during SoEs’ adoption. Scope All industries and geographies Contents In this report, we examine: SoEs enabling ITOps workflows High-impact ITOps use cases Benefits of leveraging SoEs in ITOps Strategic imperatives for enterprises and providers Common pitfalls to avoid during SoEs’ adoption

In today’s rapidly evolving digital landscape, enterprises must adapt quickly to stay competitive. Traditional application development practices no longer align with modern business demands, leading to inefficiencies, high maintenance costs, and growing technical debt. These challenges hinder innovation and slow time-to-market. To overcome these challenges, enterprises must adopt a proactive, platform-based development strategy that enhances agility, scalability, and collaboration while systematically minimizing technical debt.. In this report, we examine conventional application development’s limitations, highlighting how legacy systems and outdated methodologies create inefficiencies and long-term technical debt. The report outlines a structured framework to transition to modern, AI-driven, and low-code-enabled development practices that accelerate software delivery and create a sustainable, future-ready digital ecosystem. Key themes covered in this report include traditional development’s challenges, emerging technologies’ role in modern application delivery, and a structured roadmap to guide enterprises in their transformation journeys. Scope All industries and geographies Contents In this report, we examine: Traditional application development approaches’ challenges The need for a modern application development approach The platform-based development approach Low-code and generative AI capabilities in modern application development platforms A roadmap to transition from traditional to modern application development

Boomi is expanding its footprint in the evolving agentic AI space with the introduction of Boomi AI Studio, a comprehensive platform designed to help enterprises manage AI agents at scale. This solution offers enterprises a unified environment to design, govern, and orchestrate AI agents, addressing a growing challenge around agent sprawl. By enabling centralized oversight and enhanced control mechanisms, Boomi AI Studio empowers organizations to maintain performance and accountability across increasingly complex AI ecosystems. With the early access release of this platform, Boomi is signaling its long-term commitment to innovation in AI and positioning itself at the forefront of the agentic AI landscape. Scope All industries and geographies The report is based on Everest Group’s assessment of Boomi’s product launch Contents In this report, we: Outline agentic AI’s key issues and objectives Examine the themes that drive and inhibit demand Evaluate Boomi’s current positioning and its agentic AI offerings Analyze the new release’s strengths and improvement areas

As enterprises build and modernize cloud and on-premise applications, growing architectural complexities and limited IT landscape visibility are driving a greater focus on Application Management Services (AMS) to ensure smoother modern application operations. Enterprises want to reduce their AMS costs and improve productivity by adopting next-generation technologies such as generative AI and hyperautomation. They are increasingly bundling their run scope with services such as application modernization and infrastructure management to derive more value from their investments. To address these evolving enterprise priorities, providers are expanding their capabilities, strategically partnering with technology providers, and developing proprietary IP to offer differentiated services. Additionally, they are expanding delivery centers and investing in specialized talent to deliver tailored, high-impact solutions that align with enterprises’ unique needs. In this compendium, we provide detailed and fact-based snapshots of 31 global AMS providers featured on Application Management Services (AMS) – Provider Compendium 2025. Each profile offers a comprehensive picture of the provider’s operational overview, delivery presence, solutions and investments, and case studies. Scope All industries and geographies Service: AMS Contents In this report, we provide 31 global AMS providers’ detailed and fact-based snapshots and include: Each provider’s overview and revenue range Adoption by buyer size, industry, and geography Key investments and case studies Proprietary solutions and partnerships Membership(s) Application Services Sourcing and Vendor Management

As enterprises build and modernize cloud and on-premise applications, growing architectural complexities and limited visibility into IT landscapes are driving a greater focus on Application Management Services (AMS) to ensure smoother operations of modern applications. Enterprises are looking to reduce their AMS costs and improve productivity by adopting next-generation technologies such as generative AI. They are increasingly bundling their run scope with other services such as application modernization and infrastructure management to derive more value from their investments. To address these evolving enterprise priorities, providers are expanding their capabilities, forming strategic alliances with technology providers, and developing proprietary IP to offer differentiated services. Additionally, they are expanding delivery centers and investing in specialized talent to deliver tailored, high-impact solutions that align with enterprises’ unique needs. In this report, we assess 30 providers featured on the Application Management Services PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries and geographies Service: AMS Contents This report features detailed assessments, including strengths and limitations, of 30 providers delivering AMS to mid-market enterprises. Membership(s) Application Services Sourcing and Vendor Management

Current macroeconomic uncertainty and intense competition are compelling enterprises to become more agile to stay ahead of the curve. Most organizations are pursuing transformation initiatives to build efficient and scalable IT ecosystems. To support these efforts, enterprises seek solutions that enhance productivity and enable faster time-to-market. As a result, they are turning to technology providers to lead the transformation, utilizing next-generation technologies such as generative AI and hyperautomation to boost productivity and strengthen business resilience. In response to this growing demand, numerous technology providers have entered the market. However, with many overlapping solutions, each offering its own set of features and integrations, it becomes challenging for enterprises to select the right tool. The ProdTech Trailblazer report evaluates technology providers driving productivity efficiency in IT services. This report assesses 15 providers, with an in-depth analysis of five providers each in application modernization, API management, and SaaS management platforms. These providers offer solutions that address various use cases in building a robust IT landscape, positioning them as ProdTech Trailblazers for 2024. Scope All industries and geographies This report is based on Everest Group’s interactions with leading technology providers in application modernization, API management, and SaaS management Contents In this report, we: Evaluate 15 technology providers, including five key providers each in application modernization, API management, and SaaS management platforms Provide an overview of each provider's capabilities and relevant use cases Provide featured technology providers’ detailed profiles, including Everest Group’s point of view Membership(s) Application Services Cloud and Infrastructure Services Cybersecurity Digital Workplace Sourcing and Vendor Management

Mid-market enterprises are increasingly outsourcing Application Management Services (AMS) due to macroeconomic uncertainty, accelerated competition, and growing IT complexities. They are turning to third-party providers to minimize the cost of maintaining application landscapes and increase productivity and business resilience through next-generation technologies such as generative AI and hyperautomation. Recognizing these specific needs, providers are tailoring their strategies to offer personalized support and advanced solutions, capitalizing on the growing mid-market demand. Providers are investing in strengthening their delivery footprint and expanding their portfolios with integrated offerings and differentiated IPs. In this report, we assess 14 providers featured on the Application Management Services for Mid-market PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries and geographies Service: AMS Contents This report features detailed assessments, including strengths and limitations, of 14 providers focusing on delivering AMS to mid-market enterprises. Membership(s) Application Services Sourcing and Vendor Management

The significance of application transformation has increased for enterprises due to customers’ evolving needs and businesses striving to achieve greater efficiency. Enterprises are embracing transformation efforts to leverage emerging technologies and migrate from legacy systems. Amid ongoing macroeconomic uncertainties, European enterprises prioritize application transformation initiatives to unlock business value across their transformation journeys. In response, providers are refining their offerings through strategic partnerships with technology and platform providers and developing Intellectual Property (IP) to maximize RoI and gain enterprise confidence. Additionally, they are strengthening their European delivery centers to improve local service delivery and ensure better proximity to customers. This compendium provides accurate, comprehensive, and fact-based snapshots of 26 application transformation services providers’ capabilities and offerings in the European market. Each profile presents a detailed overview of the provider’s vision and strategy, scope of services offered, key IPs/solutions, partnerships, and case studies. The research will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their competition. Scope All industries Geography: Europe This report is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading application transformation services providers, client reference checks, and an ongoing analysis of the application transformation services market Contents In this report, we examine: An overview of the application transformation services business, including its vision and strategy, revenue, and revenue composition across geographies, industry segments, value chain functions, and buyer sizes Providers’ case studies and proprietary solutions Top five providers for SAP mid-market enterprises Partnerships and investments in the application transformation services domain Membership(s) Application Services Sourcing and Vendor Management

Application transformation has become vital for enterprises due to dynamic customer expectations and the rising demand for better productivity and efficiency. As a result, enterprises are adopting innovative technologies to achieve tangible benefits, particularly amid economic uncertainties. Additionally, the C-suite is more involved in implementing transformation initiatives and prioritizes consistent value realization, prompting enterprises to seek better transformation strategies. Given these expectations, continuous transformation is the way forward for enterprises to minimize technology debt while driving higher efficiency, productivity, cost savings, and other benefits. This approach also enables enterprises to achieve sustainability, compliance, and regulatory adherence mandates. In this report, we examine how enterprises need to leverage their transformation strategies to drive better business outcomes. The report also features leading technology providers and their capabilities in the application transformation space. Scope All industries and geographies Market segment: Application Services (AS) This report is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading application transformation services providers, client reference checks, and an ongoing analysis of the application transformation services market Contents In this report, we: Examine the application transformation landscape Evaluate key drivers for application transformation services’ adoption Offer market insights into application transformation services and their enterprise adoption imperatives Assess application transformation approach’s modification for enterprises to drive value realization Membership(s) Application Services Sourcing and Vendor Management