This Viewpoint provides a structured framework for retained organizations to manage outsourcing partnerships effectively. As enterprises increasingly rely on third-party providers to achieve scale, efficiency, and access to specialized expertise, internal oversight teams must ensure that provider relationships remain aligned with business objectives and deliver long-term value. The report focuses on how retained organizations can design and implement robust governance structures, define clear roles and responsibilities, and apply performance monitoring mechanisms. It addresses key areas such as contract oversight, service-level adherence, escalation protocols, compliance management, and transition planning. A real-world case example illustrates how a leading enterprise successfully applied a three-tier governance model and engagement cadence to resolve challenges, strengthen accountability, and improve outcomes. This guide supports sourcing, vendor management, and operational leaders in strengthening internal capabilities to manage outsourcing environments with clarity, consistency, and a strategic focus.

In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to balance talent availability, supply risk, and costs. Watch Everest Group’s experts as they broke down the latest market dynamics, explored shoring strategies, and uncovered the opportunities hidden in emerging locations. Whether you’re looking to diversify your delivery mix to eliminate concentration risks or optimize your sourcing portfolio for talent availability, this webinar will equip you with the strategic insights needed to refine your location strategy and maintain a competitive edge. What questions did the webinar answer? What are the key considerations for sourcing leaders to optimize their outsourcing locations selection framework? Going into 2025, what location-related developments and trends should be on your radar? How can sourcing and VMO leaders create a future-ready shoring model?

Enterprises are increasingly adopting advanced tools for supplier risk management to gain greater visibility into risk factors, ensure compliance with regulatory standards, and proactively mitigate supplier-related risks. These technology tools, with their precision, efficiency, and responsiveness, significantly enhance risk management activities across the supplier base. The market report offers several solutions, including best-of-breed tools and comprehensive source-to-pay and source-to-contract suite providers. These solutions offer varying customizability and configurability levels and, thus, capabilities and functionality. However, enterprises often struggle to effectively navigate this vast landscape to select, implement, and optimize these solutions. In this report, we examine supplier risk management technology solutions and the AI-driven sourcing technology landscape. The report highlights AI’s role in enabling informed decision-making for supplier risk management and adopting relevant tools and technologies. Scope All industries and geographies This research leverages our interactions with nine leading supplier risk management technology providers worldwide Contents In this report, we: Examine adoption drivers for supplier risk management tools Assess technology providers’ capabilities Analyze provider profiles Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Since the inception of Global Business Services (GBS), organizations have been refining their resourcing models, balancing in-house operations, outsourcing, or a hybrid resourcing approach. This hybrid model strategically combines the strengths of in-house and outsourced resources, enabling enterprises to achieve greater agility, cost efficiency, and improved service delivery. In this report, we interview leading GBS organizations to examine the intricacies of managing the hybrid resourcing model. The report highlights enterprise challenges, such as viewing outsourcing providers through a master-servant lens rather than as strategic partners, which limits collaboration. To address these challenges, we recommend adopting a unified service delivery model incorporating a central strategy team, workforce planning through HR, and a unified delivery team. This research offers businesses insights to maximize their hybrid model’s potential, foster sustainable partnerships, and drive long-term success in today’s dynamic global environment. Scope All industries and geographies Contents In this report, we examine: The hybrid model’s combined in-house and outsourced strengths How unified service delivery fosters strategic partnerships Actionable guide for driving business success Note: Everest Group publishes Executive Briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.

This report is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group's accelerator report is essential for sourcing leaders navigating the ever-evolving supplier diversity landscape. It highlights supplier diversity as a pivotal modern supply management component and its relevance from a procurement standpoint. The report further defines the scope of services in detail, comprehensively outlining the categories it encompasses, ensuring readers understand its breadth and applicability. Central to the report is an extensive diversity service provider list, which serves as a rich repository of information about certified providers. This section meticulously documents key details, including the specific services each provider offers, the nature and source of their certifications, and the categories of spending they support, enabling procurement leaders to identify partners that align with their diversity goals. To further enhance its usability, the report features a state-of-the-art dashboard designed to filter and view providers by selected categories, facilitating quick comparisons and efficient analysis. By combining in-depth information with user-friendly visualization, this report equips sourcing leaders with the insights and tools needed to make informed, impactful decisions about supplier diversity, empowering them to drive organizational success and social responsibility. Scope All industries and geographies Contents In this report, we examine: Supplier diversity’s strategic importance The diversity service provider ecosystem Actionable tools to aid decision-making

Managing supplier risk has become more critical than ever. The increasing complexity of global supply chains and the need for greater transparency and compliance have now made it essential for organizations to adopt advanced supplier risk management tools to mitigate threats. Watch this webinar to hear our sourcing experts address these challenges and discuss the latest supplier risk management tools. They explored the functionalities these tools offer to mitigate risk across the entire supplier management workflow, such as enhanced risk assessment, improved decision-making, and business continuity in an unpredictable market. What questions did the webinar answer? What are the current trends and challenges in supplier risk management? How can digital tools and technologies improve supplier risk assessment and mitigation? What specific functionalities do modern supplier risk management tools offer? How can automation and data analytics enhance the effectiveness of supplier risk management? What are the best-in-class features and functions to look for in a supplier risk management tool?

This report is available only to Outsourcing Excellence members. For information on membership, please contact us In a constantly evolving world, value-driven business is a key driver for long-term success. Enterprises are increasingly embracing a triple-bottom-line approach, which focuses on people, the planet, and profit within their business strategies. This holistic view acknowledges that sustainable practices are not only beneficial for the environment and community but also crucial to maintain a competitive edge and ensure long-term profitability. Within IT sourcing, sustainability has emerged as a pivotal consideration. Traditionally, procurement practices primarily focused on cost, quality, and efficiency. However, growing awareness of environmental and social impacts has led to a paradigm shift, in which sustainable sourcing practices are now integral to organizational priorities and strategies. This shift is redefining how businesses approach procurement, emphasizing ethical, environmental, and economic factors. This new era of conscientious procurement is characterized by a focus on how enterprises are prioritizing Environmental, Social, and Governance (ESG) initiatives. By embedding ESG principles into their sourcing strategies, businesses are not only mitigating risks but also driving positive change, fostering innovation, and enhancing their reputations. The journey toward sustainable IT sourcing involves a comprehensive reassessment of procurement policies and practices. It includes evaluating suppliers based on their environmental practices, labor conditions, and governance structures and prioritizing those that align with the company's sustainability goals. Additionally, it involves leveraging technology to enhance transparency, track progress, and ensure compliance with ESG standards Scope All industries and geographies Contents In this report, we examine: The importance of sustainability in IT sourcing IT sourcing leaders’ role in driving sustainability A roadmap for sustainable IT procurement

This report is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group’s upcoming market report comprehensively explores supplier diversity, aiming to provide sourcing leaders and diversity champions with essential insights for navigating the evolving landscape of sustainable procurement. The report begins with an introduction and research overview, defining sustainability within the supplier diversity context and outlining key drivers propelling buyers toward diverse and inclusive supplier relationships. Sourcing leaders will gain valuable perspectives on the responsibilities of supplier diversity leaders, diverse networking channels, and actionable metrics essential for accurate spend reporting. The report also addresses typical challenges that providers face, highlighting opportunities for proactive sourcing management. Corporate executive engagement is vital in fostering a culture of inclusion within supplier diversity programs. Culminating with best practices, the report serves as a strategic guide, distilling insights from successful implementations to empower sourcing managers in establishing and sustaining impactful supplier diversity initiatives. Scope All industries and geographies Contents In this report, we examine: Key drivers of supplier diversity Key responsibilities of supplier diversity leaders Networking channels for buyers to connect with diverse providers Typical challenges that providers face and opportunities for sourcing managers Best practices for a successful supplier diversity program

This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Hybrid delivery models are compelling organizations to reevaluate the role of office spaces in the next normal. To operationalize these models and access untapped talent pools, enterprises are evaluating satellite offices in Tier-1 and Tier-2 locations. Many companies that have implemented hybrid models are following a Watch-Learn policy to introduce hybrid policies, monitor their impact on the business and employees, and then modify the policies based on learnings. This Executive Brief outlines how organizations can develop an effective return-to-office strategy and execute it to achieve their sourcing objectives. It examines market perspectives on shifting work models, common practices among Tier 1 providers for hybrid work delivery, and cost head changes as suppliers return to the office. It also highlights the benefits such as increased productivity, reduced attrition, and cost savings, of hybrid work models. Scope All industries and geographies Contents In this report, we : Analyze the market perspectives on shifting work models in enterprises Provide insights into Tier-1 service providers’ shifting delivery models List the key drivers and best practices to implement hybrid delivery models Note: Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.