The market volatility brought by the pandemic and recent economic sanctions on Russia have increased inflationary pressures. At the same time, buy-side firms’ assets under management have grown significantly, while sell-side firms’ business volumes have increased. Capital Markets (CM) firms are looking to route the incremental revenue toward technology investments to create a digitally enabled CM value chain. They see an increasing need to shift to an intelligent, automated, data-led, open, and accessible digital operating model that keeps costs low and offers an enhanced experience to customers and employees. With a rise in IPOs, M&As, and the demand for investment research, sell-side firms are retiring their legacy systems to shift to a cloud-driven architecture to manage increasing client workloads and provide a seamless employee experience. Technology is the primary lever in bringing changes to the process value chain of IPOs and M&As. In this report, we discuss the key business-side priorities of CM firms, examine their technology implications and the investments made to address those priorities, evaluate the CM IT services market size, and consider the growth drivers of different Lines of Business (LoBs), geographies, and service lines. The study also features a CM IT outsourcing spend analysis across various LoBs, geographies, and IT service segments. Scope Industry: banking and financial services Geography: global Contents In this report, we study: Forces shaping the future of the CM industry The role of data platforms, cloud, and technology in shaping customer experiences Web 3.0 and embedded finance adoption use cases for CM firms CM firms’ IT outsourcing spend analysis across LoBs, geographies, and service segments Membership(s) Banking Information Technology Sourcing and Vendor Management

The insurance industry faces headwinds such as obsolete legacy systems, talent shortages, and resistance to change leading to a slower pace of transformation. In addition, consumer needs, habits, and expectations, which were evolving gradually before COVID-19, have radically shifted during the pandemic, spurred by the demand for compelling online experiences. To deal with these challenges, insurer preferences are shifting from building customized solutions to buying off-the-shelf products and rapidly adopting third-party core platforms, such as Duck Creek, to reduce latency, improve efficiency, drive product innovation, and build a modern core to power superior front-office experiences. Duck Creek has led the modernization story for the Property & Casualty (P&C) insurance industry by aggressively pushing its SaaS-based Duck Creek OnDemand (DCOD) offering, characterized by low-code configurability, ease of deployment, rapid time-to-market, and a wide partnership ecosystem, to enable digital transformation for carriers. IT service providers are investing heavily to enhance their capabilities across core Duck Creek products. They are also looking to expand beyond core modules and invest in training for Duck Creek OnDemand (DCOD) implementations and non-core modules such as insights, digital engagement, and distribution management modules. This report examines the Duck Creek services landscape and presents a detailed assessment of 13 leading providers featured on Everest Group’s Duck Creek Services PEAK Matrix® Assessment 2022. Scope Industry: insurance and financial services Geography: global Contents In this report, we provide: An assessment of 13 leading Duck Creek service providers based on Everest Group's proprietary Services PEAK Matrix® evaluation framework Detailed profiles of the providers containing client success stories, including the business challenges addressed, solutions delivered, and impact generated An overview of the service providers’ domain investments, key Intellectual Property (IP) / solutions, and key partnerships Everest Group’s perspective on the strengths and limitations of the 13 leading Duck Creek service providers Membership(s) Insurance Information Technology Sourcing and Vendor Management

The insurance industry faces headwinds such as obsolete legacy systems, talent shortages, and resistance to change. In addition, consumer needs, habits, and expectations, which were evolving gradually before COVID-19, have radically shifted during the pandemic, spurred by the demand for compelling online experiences. To deal with these challenges, insurer preferences are shifting from building customized solutions to buying off-the-shelf products and rapidly adopting third-party core platforms such as Duck Creek to reduce latency, improve efficiency, drive product innovation, and build a modern core to power superior front-office experiences. Duck Creek has led the modernization story for the Property & Casualty (P&C) insurance industry by aggressively pushing its SaaS-based Duck Creek OnDemand (DCOD) offering, characterized by low-code configurability, ease of deployment, rapid time-to-market, and a wide partnership ecosystem, to enable digital transformation for carriers. IT service providers are investing heavily to enhance their capabilities across core Duck Creek products. They are also looking to expand beyond core modules and invest in training for Duck Creek OnDemand (DCOD) implementations and non-core modules such as insights, digital engagement, and distribution management modules. This report examines the Duck Creek services landscape and presents a detailed assessment of 13 leading providers featured on Everest Group’s Duck Creek Services PEAK Matrix® Assessment 2022. Scope Industry: insurance, financial services Geography: global Contents In this report, we share: An assessment of 13 leading Duck Creek service providers on Everest Group’s Services PEAK Matrix® evaluation framework Characteristics of Leaders, Major Contenders, and Aspirants in the Duck Creek services market Detailed profiles of the providers, along with their key strengths and limitations Membership(s) Insurance Information Technology Sourcing and Vendor Management

The pandemic and the rise of digital-native challengers have driven insurers to offer what we refer to as a Secure, Ubiquitous, Personalized, Easy, and Responsive (SUPER) experience across different insurance products. Insurers are looking for ways to enhance customer experience, market personalized products, drive differentiation, and explore alternate revenue streams to boost sales. A successful digital experience strategy, driven by a product that can meet their needs, has become a strategic imperative for insurers. In recent years, Salesforce has established itself as the preferred Digital Experience Platform (DXP) for many insurance enterprises. A meaningful expansion in capabilities via the acquisitions of Vlocity, Tableau, and Mulesoft has also increased Salesforce leverage among insurers. To respond to the evolving demand themes, IT service providers are building strong, insurance industry-specific solutions to expedite their clients’ time-to-market and making tuck-in acquisitions to plug gaps across their Salesforce service portfolios and enhance their geographic footprints. In this research, we provide detailed profiles of 12 global insurance Salesforce service providers featured on Everest Group’s Salesforce Services in Insurance PEAK Matrix® 2022. Scope Industry: insurance Geography: global The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading platform IT services providers, client reference checks, and an ongoing analysis of the insurance platforms market Contents This report features: Salesforce Services in Insurance PEAK Matrix® Assessment 2022 An overview of the featured providers’ Salesforce services businesses and offerings – vision, business performance, and extent of adoption in insurance across geographies Client success stories, including the business challenges addressed, solutions delivered, and impact generated An overview of the providers’ Salesforce services domain investments, key Intellectual Property (IP) / solutions, and key partnerships in the insurance industry Everest Group’s perspective on the providers’ strengths and limitations Membership Insurance Information Technology Sourcing and Vendor Management

The pandemic and the rise of digital-native challengers have accelerated the need for insurers to offer a Secure, Ubiquitous, Personalized, Easy, and Responsive (SUPER) experience across different insurance products. Insurers are looking for ways to enhance customer experience, market personalized products, and boost sales to drive differentiation and explore alternate revenue streams. A successful digital experience strategy, driven by a product that can meet their needs, has become a strategic imperative for insurers. In recent years, Salesforce has established itself as a preferred Digital Experience Platform (DXP) for many insurance enterprises. A meaningful expansion in capabilities via the acquisitions of Vlocity, Tableau, and Mulesoft has also augmented Salesforce leverage among insurers. To respond to the evolving demand themes, IT service providers are building strong, insurance industry-specific solutions to expedite their clients’ time-to-market and making tuck-in acquisitions to fill gaps across their Salesforce services portfolios and enhance their geographic footprint. In this report, we study the vision, capability, and market impact of 12 leading IT service providers based on their Salesforce services portfolios in the insurance sector. The service providers are positioned on Everest Group’s proprietary PEAK Matrix® and categorized as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope Industry: insurance Geography: global Our assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading IT service providers, client reference checks, and an ongoing analysis of the Salesforce services market Contents In this report, we study: Salesforce services in insurance market trends and their implications on key stakeholders Size of Salesforce services in the insurance market and growth characteristics Everest Group PEAK Matrix® for Salesforce Services in Insurance Characteristics of Leaders, Major Contenders, and Aspirants Service provider assessments Membership(s) Insurance Information Technology Sourcing and Vendor Management

As a result of the COVID-19 pandemic, creating a seamless, frictionless, and digital customer-centric insurance experience has become the new standard for insurers. Technology adoption – including AI-enabled chatbots to assist in the customer journey, Machine Learning (ML) algorithms for personalized recommendations, and data and content management to provide agents with a holistic customer view and help in upselling – plays a major role in empowering customers and agents. At the same time, the entry of digital-native companies and InsurTechs, and a legacy technology stack are posing a threat to insurers. Insurance companies are thus leveraging Digital Experience Platforms (DXPs) for content management, customer experience, and agent enablement to stay competitive. DXPs possess capabilities for targeted campaigning, hyper-personalization, self-service portals, collaboration tools, and a customer/agent 360-degree view to improve retention rates and response times. In this research, we provide detailed profiles of 11 insurance DXP platform providers that have been featured on Everest Group’s Digital Experience Platforms (DXP) in Insurance Industry Products PEAK Matrix® Assessment 2022. Scope Insurance IT services, InsurTech Industry:Insurance Geography:Global The assessments are based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading DXP providers, client reference checks, and an ongoing analysis of the insurance DXP market Contents In this report, we provide: Digital Experience Platforms (DXP) in insurance industry products PEAK Matrix® assessment 2022 An overview of the 11 platform providers’ digital experience offerings – vision, business performance, and extent of adoption of platforms in insurance across geographies Client success stories, including the business challenges addressed, solutions delivered, and impact generated An overview of the providers’ domain investments, key Intellectual Property (IP) / solutions, and key partnerships Everest Group’s perspective on the strengths and limitations of the 11 DXP providers Membership(s) Insurance Information Technology Sourcing and Vendor Management

Following the COVID-19 pandemic, creating a seamless, frictionless, and digital customer-centric insurance experience has become the new standard for insurers. Technology adoption – including AI-enabled chatbots to assist in the customer journey, Machine Learning (ML) algorithms for personalized recommendations, and data and content management to provide agents with a holistic customer view and help in upselling – plays a major role in empowering customers and agents. At the same time, the entry of digital-native companies and InsurTechs, and a legacy technology stack are posing a threat to insurers. Insurance companies are thus leveraging Digital Experience Platforms (DXPs) for content management, customer experience, and agent enablement to stay competitive. DXPs possess capabilities for targeted campaigning, hyper-personalization, self-service portals, collaboration tools, and a customer/agent 360-degree view to improve retention rates and response times. This report examines the dynamics of the insurance DXP product landscape and presents detailed assessments of 11 DXP products featured on Everest Group’s Digital Experience Platforms in Insurance Industry Products PEAK Matrix®. Scope Insurance IT services, InsurTech Industry: Insurance Geography: Global Contents In this report, we provide: An assessment of 11 DXP providers in the insurance market on Everest Group’s Products PEAK Matrix® evaluation framework Characteristics of Leaders, Major Contenders, and Aspirants in the insurance DXP market An overview of the DXP providers’ offerings, including vision, product capabilities, adoption across geographies, case studies, partnerships, and investments Membership(s) Insurance Information Technology Sourcing and Vendor Management

The insurance industry is burdened with obsolete legacy systems, talent shortage, and resistance to change. In addition, consumer needs, habits, and expectations, which were gradually evolving pre-COVID-19, have radically shifted during the pandemic, spurred by the demand for compelling online experiences. To deal with these challenges, insurers’ preference is shifting from “build” to “buy” and they are rapidly adopting third-party enterprise platforms to reduce latency, improve efficiency and straight through processing, drive product innovation, and build a modern core to power superior front-office experiences. In this research, we provide detailed profiles of 20 insurance platform IT service providers that have been featured on Everest Group’s Insurance Platforms IT Services PEAK Matrix® 2021. Scope: Industry: Insurance Geography: global The assessments are based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading platform IT services providers, client reference checks, and an ongoing analysis of the insurance platforms market Contents: This report examines the following topics: Insurance Platform IT Services PEAK Matrix® Assessment 2021 An overview of the 20 service providers’ insurance platform IT services businesses and offerings – vision, business performance, and extent of adoption of platforms in insurance across geographies Client success stories, including the business challenges addressed, solutions delivered, and impact generated An overview of the providers’ insurance platform IT services domain investments, key Intellectual Property (IP) / solutions, and key partnerships Everest Group’s perspective on the strengths and limitations of the 20 service providers Membership(s) Insurance Information Technology Sourcing and Vendor Management

The insurance industry is burdened with obsolete legacy systems, talent shortage, and resistance to change. In addition, consumer needs, habits, and expectations, which were gradually evolving before COVID-19, have radically shifted during the pandemic, spurred by the demand for compelling online experiences. To deal with these challenges, insurers’ preference is shifting from build to buy, and they are rapidly adopting third-party enterprise platforms to reduce latency, improve efficiency and straight through processing, drive product innovation, and build a modern core to power superior front-office experiences. In this report, Everest Group studies the vision, capability, and market impact of 20 leading IT service providers with respect to their enterprise platforms IT services portfolios in the insurance sector. The service providers were positioned on Everest Group’s proprietary PEAK Matrix® and categorized into Leaders, Major Contenders, and Aspirants. Scope: Industry: insurance Geography: global Our assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading IT service providers, client reference checks, and an ongoing analysis of the insurance platforms market Contents: This report examines the following topics: Insurance platforms market trends and their implications on key stakeholders Insurance platforms IT services market size and growth characteristics Everest Group PEAK Matrix® for insurance platforms IT services Characteristics of Leaders, Major Contenders, and Aspirants Assessment of service providers Membership(s) Insurance Information Technology Sourcing and Vendor Management

The COVID-19 pandemic and the resulting economic fallout have adversely impacted Life and Annuity (L&A) insurance businesses, leading to demand stress, revenue compression, and profitability pressures. The challenges have been compounded by carriers relying heavily on manual operations, a siloed technology landscape with legacy core systems, and the inability to realize value from IT investments due to antiquated systems built on a dated technology stack. Core modernization has, thus, become a strategic mandate for L&A insurers, driving them to invest in a platform-first digital operating model. L&A insurance policy-administration technology providers are looking to tap into this market opportunity by investing in a modern technical architecture enabling extensive API integrations, supporting rapid product configurations with out-of-the-box functionality across L&A products for individual and group insurance lines, and investing in cloud readiness capabilities to transition from pure-play product vendors to software plus services players. In addition, technology providers are enabling digital innovations for their L&A carrier clients by developing a well-rounded partner ecosystem. Scope Industry: insurance Geography: global Contents In this report, we: Study the trends and analyze the L&A insurance policy-administration platform market Provide an overview of L&A insurance policy-administration platform providers’ investment trends Share L&A insurance policy-administration platform profiles, along with a snapshot of their market position and capabilities Considerations for L&A insurance policy-administration platform providers to drive profitable growth in the insurance market Membership (s) Insurance Information Technology Sourcing and Vendor Management