Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.

Location selection has long been a vital business decision, but changing global forces are reshaping its strategic importance. Rising uncertainty, geopolitical shifts, and evolving workforce dynamics demand a more structured, forward-looking approach. Enterprises and service providers are migrating from a traditional, demand-driven location selection model to a proactive, programmatic model that ensures resilience and long-term operational continuity. While cost, talent, and government incentives remain key considerations, their relative influence is changing in defining the location strategy. Decision-makers must reassess priorities, integrate emerging trends, and adapt to regional developments to future-proof their location portfolios. A holistic, forward-looking approach is key to maximizing each location’s value within a broader portfolio. Digital infrastructure, ease of doing business, sustainability regulations, and the evolving role of AI and automation in service delivery are becoming increasingly relevant. Rapid changes in geopolitics, technology, regulations, and workforce dynamics demand decision-makers to think beyond traditional metrics. They must proactively adapt their location strategies to stay ahead. This Viewpoint examines how new operating models, technology, and evolving business priorities are redefining location strategy, helping organizations stay agile and competitive in an uncertain world. Scope All industries and geographies Contents In this report, we examine: Traditional location selection levers and their shortcomings Key themes shaping the location strategy’s future

Market Vista™: 2023 Year in Review and Outlook for 2024 provides an overview of the global services industry’s developments in 2023 and presents our outlook for 2024. We analyze key trends and drivers of in-house delivery centers, offshore/nearshore locations, providers, and outsourcing transactions. The report will enable buyers, analyst communities, experts, and business executives to evaluate sourcing market developments from both providers’ and buyers’ perspectives and facilitate timely decision-making. Scope All industries and geographies Contents In this report, we discuss: 2023 global sourcing market trends Outsourcing transactions analysis and trends by function, sector, geography, deal mix, and digital components distribution Offshore/Nearshore in-house developments, including new center setups, distribution by service type, sector, existing and new adopters, and function Onshore, nearshore, and offshore location activity by type, region, city, function, and digital services Review of 34 leading providers based on their annual performance, capability enhancements, M&As, and other key events Global services market outlook for 2024 Membership(s) Market Vista™ Sourcing and Vendor Management

As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024. Watch this webinar where our expert analysts presented the successes, challenges, and transformative trends that defined the global services industry in 2023 and discussed the opportunities that lie ahead for business leaders in 2024. Attendees gathered valuable insights to shape a forward-looking strategy for their global services delivery and learnt successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy. What questions did the webinar answer for the participants? How did the global services industry perform in 2023? What are the key trends and outlook for the global services market in 2024? What are the observed trends across service delivery location strategies for enterprises and service providers? How are sourcing strategies (in-house/GBS vs. outsourced), enterprises’ leverage of service providers, and the nature of deals expected to evolve

As an increasing number of companies look to technology services as a key business enabler, the demand for technology skills has increased in recent years and is expected to continue to rise in the years ahead. Most business activity is aimed at meeting changing customer needs and pressures related to time-to-market and competition. To keep pace, many US-based companies have expanded their delivery footprints within the country to tap into both local and immigrant talent. Furthermore, the US talent supply landscape has started to change, as a large portion of new investments in technology talent move away from tier-1 cities and the focus shifts to digital skills. This Everest Group market report will help market participants understand the delivery locations landscape of US tier-2/3/4 locations, with a focus on talent availability. The study also provides insights on talent supply, attrition, key cities, top roles, and compensation premiums for the top 10 in-demand technology skills in the US. Scope: Industry: all Geography: US Contents: This report examines: The drivers of technology sector growth in the US Market landscape Cost and technology talent supply across US cities Tier-2 cities Tier-3 cities Tier-4 cities Top 10 in-demand technology skills in the US Agile Automation Blockchain Cloud infrastructure and operations Cybersecurity Data and artificial intelligence DevOps Experience/UX/UI design Full stack development Internet of Things (IoT) Membership(s) Locations Insider™ Sourcing and Vendor Management

As the world struggles with the next normal following the pandemic, it is apparent that technology will be vital to ensuring businesses’ future resilience. Technology services have become critical for enterprises to achieve the triple mandate of cost optimization, operational excellence, and business value creation. While enterprises experiment with and increase IT adoption to create a competitive advantage, the fierce competition for niche IT roles continues to intensify. In fact, the IT roles of tomorrow will keep evolving amid the unabated wave of change. This report helps enterprises identify the right skill sets and locations to support two in-demand IT roles – full-stack developers and cloud architects. It highlights the relative attractiveness of leading global locations for these niche IT roles based on a comprehensive assessment along three broad dimensions: Role overview: a study of the technical and non-technical competencies required for the roles, including skill overviews and key considerations and resolutions Demand-supply dynamics: an assessment of offshore, nearshore, and onshore markets from both talent demand and supply perspectives Location analysis: an assessment of leading global locations across parameters such as financial attractiveness, key market players, and talent demand and supply Scope This report analyzes the attractiveness of 12 leading global locations for two in-demand IT roles – full-stack developers and cloud architects Industry: all Geography: global Contents In this report, we examine the attractiveness of 12 leading global locations for the niche IT roles of full-stack developers and cloud architects and help market participants select: Locations that have the required talent supply Locations that are financially feasible to sustain operations Locations with a strong (3-4 years’ view) talent-cost proposition We also discuss the overall role descriptions and technical and non-technical competencies required for the roles, including skill overviews and key considerations and resolutions for the roles. Membership(s) Locations Insider™ Sourcing and Vendor Management