Everest Group’s Contingent Workforce Management (CWM)/Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) – Service Provider Compendium 2023 Updated provides an accurate, comprehensive, and fact-based snapshot of the offerings and capabilities of 30 CWM service providers / MSPs and 18 services procurement/SOW providers. It offers a detailed profile of each provider, with a comprehensive picture of its scale of operations, key clients and partnerships, recent developments and investments, technology solutions, and delivery locations. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix® and offers an insightful analysis of its capabilities. Scope All industries and geographies Over 1,950 CWM/MSP and services procurement deals Coverage across 30 MSPs/CWM providers and 18 services procurement providers Contents This report analyzes the performance of 30 MSPs/CWM providers and 18 services procurement providers and includes: The MSPs/CWM provider landscape The services procurement provider landscape MSPs/CWM provider PEAK Matrix® and Star Performers for 2023: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework Services procurement / SOW PEAK Matrix® and Star Performers for 2023: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework Based on the year-on-year movement of different providers on the PEAK Matrix®, eight providers have been named as the 2023 CWM/MSP Market Star Performers and four providers have been named as the 2023 Services Procurement Market Star Performers Everest Group analysis of providers: overall CWM/MSP and services procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy Membership(s) Contingent Workforce Management Sourcing and Vendor Management

In the next normal, due to enterprises’ increased focus on workforce scalability and agility, the contingent workforce is emerging as a key focus area. As a result, enterprises are increasingly leveraging Contingent Workforce Management (CWM) / Managed Service Providers (MSPs) to manage their end-to-end CWM needs. Market developments following the pandemic are causing MSPs / CWM providers to play a strategic role in workforce management. In response, providers are broadening their offerings and investing in the management of all types of contingent workers. They are enhancing their service scope, digitalizing processes, and expanding consulting capabilities. Providers are also exploring innovative talent solutions such as direct sourcing, services procurement management, total talent management, and independent contractor management to meet enterprises’ demands. This PEAK Matrix® assessment will help key stakeholders – buyers, service providers, and technology providers – understand the MSPs / CWM provider and services procurement provider landscape, evaluate providers’ capabilities, and identify the Leaders, Major Contenders, and Aspirants in the market. Scope All industries and geographies Over 1,950 CWM/MSP and services procurement deals Coverage across 30 MSPs / CWM providers and 18 services procurement providers Contents This report analyzes the performance of 30 MSPs / CWM providers and 18 services procurement providers and includes: The MSPs / CWM provider landscape The services procurement provider landscape MSPs / CWM provider PEAK Matrix® and Star Performers for 2023: Classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework Services procurement / SOW PEAK Matrix® and Star Performers for 2023: Classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework Based on the year-on-year movement of different providers on the PEAK Matrix®, eight providers have been named as the 2023 CWM/MSP Market Star Performers and four providers have been named as the 2023 Services Procurement Market Star Performers Everest Group analysis of providers: Overall CWM/MSP and services procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy Membership(s) Contingent Workforce Management Sourcing and Vendor Management

Enterprises have long aimed to adopt Total Talent Acquisition (TTA), an approach that integrates common strategies and technologies to attract, nurture, hire, and manage high-quality talent across all talent categories. However, the on-ground implementation has been slow, primarily due to challenges related to organizational structure. Typically, HR handles permanent recruitment, while the procurement department manages contingent talent needs. Additionally, the technologies used to manage different types of talent vary, making it challenging for enterprises to integrate these technologies. In this report, we examine the current state of TTA adoption and associated challenges. The report will enable enterprises to analyze their current maturity and readiness for TTA implementation. Additionally, it explores best practices that enterprises can use to effectively operationalize their TTA models. These practices will help build expertise in responding to the evolving talent market and changing worker preferences. Enterprises seeking to implement their TTA programs effectively and manage their expectations will benefit from this report. Scope All industries and geographies Contents In this report, we explore: The strategic importance of TTA and its current adoption The current maturity of TTA and future expectations Best practices to operationalize the TTA model Key considerations for successfully operationalizing TTA Membership(s) Contingent Workforce Management Services Recruitment Sourcing and Vendor Management

In the next normal, contingent workforce is emerging as a key focus area for enterprises. As a result, enterprises are increasingly leveraging Contingent Workforce Management (CWM) / Managed Service Providers (MSPs) and Vendor Management Systems (VMSs) to manage their end-to-end CWM needs. Moreover, enterprise expectations are also evolving, with rapid shifts in key focus areas and increasing investments in innovative talent solutions, such as direct sourcing, services procurement management, total talent management, and independent contractor management. The demand for advanced data analytics to obtain better workforce insights and recruitment activity is also on the rise. In this report, we provide a comprehensive coverage of the CWM/MSP and VMS market in 2021 and analyze it across various aspects such as regional variations, buyer adoption trends, growth drivers, and digital trends in contingent workforce recruitment. Scope All industries and geographies Contents In this report, we: Study the evolution of the CWM/MSP and VMS market Discuss the geographical variations in the CWM and VMS market List buyer adoption trends Provide key growth drivers Membership(s) Contingent Workforce Management Sourcing and Vendor Management

Everest Group’s Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) – Service Provider Compendium 2022 provides comprehensive and fact-based snapshots of 24 CWM service providers / MSPs and includes insights on the global CWM service provider landscape. It offers detailed profiles of each CWM service provider, with a comprehensive picture of its service suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix® and offers an insightful analysis of its capabilities. The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on the desired set of capabilities. Scope All industries and geographies Contents In this research, we feature 24 CWM service provider profiles (18 providers covered in detail) and include: Company profile and scale of operations: key leaders, managed spend, active clients, workers managed, recent developments, and tools and technology capabilities Client portfolio: major clients and recently announced contracts, as well as managed spend by geography, industry, engagement model, deal size, and type of workers managed Services procurement client portfolio: managed spend by geography and category Delivery locations: details of key delivery locations worldwide Detailed assessment of CWM capabilities: market success, delivery capability assessment, and remarks on each provider’s strengths and limitations Membership(s) Contingent Workforce Management Sourcing and Vendor Management

The pandemic brought home the fact that organizations must have visibility across their entire workforce, both permanent and contingent, and be able to control the scale of that workforce when the situation demands. Considering this, organizations are placing greater emphasis on Total Talent Acquisition (TTA). TTA refers to an integrated view and the adoption of common strategies and technologies across all talent categories and alternatives – including permanent talent and the contingent workforce – to attract, nurture, and hire quality talent that would serve an organization’s talent needs. While TTA has been a buzzword for several years now, its implementation has been slow due to challenges such as organizational silos and technological constraints. Most enterprises have failed to find a starting point to actuate their TTA strategies. Direct sourcing, which involves leveraging an enterprise’s employer brand as well as digital and data-driven approaches to create, curate, acquire, and engage talent pools to serve its hiring needs, is fast emerging as a gateway to TTA for organizations. This report explores how direct sourcing can act as a bridge between permanent and contingent talent acquisition practices to achieve TTA. Scope Industry: all industries Geography: global Contents This Everest Group survey-backed research answers how enterprises can leverage direct sourcing to fulfill their TTA aspirations by exploring: What is the current state of TTA adoption and what are the challenges associated? What are the enterprises’ expectations from direct sourcing and the challenges in adoption? How can direct sourcing technology act as a gateway to TTA? What are the implications/considerations for the enterprises? Membership(s) Contingent Workforce Management Services Sourcing and Vendor Management

The global Contingent Workforce Management (CWM) market is rapidly growing and transforming as buyers demand more services from providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to manage additional labor categories, including services procurement / Statement of Work (SOW), Independent Contractors (ICs), and permanent labor. Temporary labor still constitutes a major proportion of the spend that Managed Service Providers (MSPs) handle, though services procurement has also garnered a significant share, which continues to grow steadily. In response to these market developments, service providers are increasing the breadth and depth of their offerings and making investments to manage all types of contingent workers, enhance the scope of their services, ensure process digitization, and expand their consulting capabilities. This PEAK Matrix® assessment will help key stakeholders – buyers, service providers, and technology providers – understand the MSP / CWM service provider and services procurement provider landscape, evaluate service providers’ capabilities, and identify the Leaders, Major Contenders, and Aspirants in the market. Scope Over 1,700 CWM/MSP and services procurement deals Coverage across 24 MSPs / CWM service providers: AgileOne, Allegis Global Solutions, AMN Healthcare, AMS, Broadleaf Results, Cross Country Healthcare, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, Magnit, Quess Corp, Randstad Sourceright, Reed Talent Solutions, RGF Staffing, Sevenstep, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend Coverage across 18 services procurement service providers: AgileOne, Allegis Global Solutions, AMS, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, PRO Unlimited, Randstad Sourceright, Reed Talent Consulting, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend Industry: all industries Geography: global Contents The report analyzes the performance of 24 MSPs / CWM service providers and 18 services procurement service providers. It features: The MSP / CWM service provider landscape The services procurement service provider landscape MSP / CWM service provider PEAK Matrix® and Star Performers for 2022 Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework Services procurement / SoW PEAK Matrix® and Star Performers for 2022 Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework Everest Group analysis of service providers: Overall CWM/MSP and services procurement capability assessed by evaluating the service providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy Membership(s) Contingent Workforce Management Sourcing and Vendor Management