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  • Thematic Report

    June 30, 2025
    The Global Capability Center (GCC) market continues to grow steadily at ~6% YoY, fueled by access to scalable talent, favorable cost structures, mature ecosystems, and low entry barriers. As GCCs evolve beyond traditional service delivery, they are increasingly becoming innovation, capability development, and enterprise transformation hubs. This shift presents a significant opportunity for providers. Enterprises are seeking end-to-end support across the GCC lifecycle. Providers are key in establishing GCCs through Build-Operate-Transfer (BOT), assisted/virtual, and joint venture models. Additionally, they enable access to talent through staff augmentation and managed services. There is strong momentum around GCC transformation, with providers helping to reimagine processes, technology, and functional operations. Strategic carve-outs and GCC acquisitions represent another area where providers are actively engaged. To capitalize on these opportunities, providers are increasingly aligning with client expectations across capabilities, commercials, culture, and compliance. In this report, we provide a comprehensive analysis of the offshore and nearshore GCC landscape and strategic implications for providers.
  • FEATURED
    Thematic Report

    June 24, 2025
    Scope All industries and geographies Contents This report examines: Key market trends in Q1 2025 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q2 2025 report The Market Vista Q2 2025 dashboard
  • Thematic Report

    May 12, 2025
    Market Vista™: 2024 Year in Review and Outlook for 2025 provides an overview of the global services industry’s developments in 2024 and presents Everest Group’s outlook for 2025. We analyze key trends and drivers of in-house delivery centers, offshore/nearshore locations, providers, and outsourcing transactions. The report will help buyers, analysts, experts, and business executives evaluate sourcing market developments from both providers’ and buyers’ perspectives and facilitate timely decision-making. Scope All industries and geographies Contents In this report, we analyze: 2024 global sourcing market trends Outsourcing transactions and trends by function, sector, geography, deal mix, and digital component distribution Offshore/Nearshore in-house developments, including new center setups, distribution by service type, sector, existing and new adopters, and function Onshore, nearshore, and offshore location activities by type, region, city, function, and digital services 34 leading providers based on their annual performance, capability enhancements, M&As, and other key events Global services market outlook for 2025
  • Webinar

    May 08, 2025
    As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from. In this webinar, Everest Group experts unpacked key trends shaping the future of outsourcing. Backed by deep market data and analysis, the session explored how providers can navigate uncertainty, adapt to buyer behavior changes, and identify new pockets of growth. Attendees gained a clear view of market dynamics and walked away with practical insights to shape their growth strategies and stay ahead in an increasingly competitive landscape. What questions did the webinar answer? What’s changing in the global outsourcing industry, and how will it shape the future outlook? How is buyer behavior expected to change? How can providers maximize growth in a constrained environment? What are the emerging growth pockets?
  • Thematic Report

    March 13, 2025
    Market Vista™ Q1 2025 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging trends in offshoring. Scope All industries and geographies Contents This report examines: Key market trends in Q4 2024 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q1 2025 report The Market Vista Q1 2025 dashboard Membership(s) Market Vista™ Sourcing and Vendor Management
  • Viewpoint

    Jan. 20, 2025
    The global IT-BPS industry navigated a turbulent 2024, characterized by uncertainty and a cautious business climate. Optimizing costs dominated the year’s agenda, driving high deal volumes but delivering limited revenue growth. Although growth trends gained momentum in Q3 2024 and continue to show promise, the journey to a full recovery remains difficult as enterprises brace for anticipated challenges in 2025. The Mapping 2025 for Services report, powered by insights from our survey of 200+ enterprises, proprietary market-sizing analyses, GCC research, and meticulous bottom-up tracking of service providers, delivers a dynamic view of the global services market's current and future state. It examines the forces shaping today’s IT-BPS industry and those poised to define tomorrow. C-suite executives and business leaders of service providers can leverage this report to shape their investment and growth strategies for 2025 and beyond. It offers valuable benchmarks on enterprise spending and sourcing shifts in 2025, along with insights into market opportunities for providers. Scope All industries and geographies Contents Reflection on IT-BPS services at the end of CY2024 Foresight and Forecasts for IT-BPS services in CY2025 Opportunities for IT-BPS providers Membership(s) Market Vista™ Forces & Foresight Sourcing and Vendor Management
  • Thematic Report

    Dec. 23, 2024
    Our Banking Global Sourcing Adoption Trends report presents fact-based data and analysis on key trends and developments in global outsourcing for the banking industry. The report examines key developments in offshore locations leveraged for service delivery, the level of offshore/nearshore penetration and sourcing mix, global sourcing maturity, and emerging themes in the industry. Additionally, it identifies opportunities, implications, and challenges for providers and enterprises in the next normal. Scope Industry: Banking Geography: global Contents In this report, we examine: Key global sourcing trends in the banking industry Value chain processes employed in the banking industry Leading offshore locations leveraged for service delivery Offshore penetration and sourcing mix across key functions, including banking operations, corporate functions (Finance & Accounting (F&A), HR, and procurement), and digital services such as analytics, automation, Artificial Intelligence (AI) / Machine Learning (ML), cloud, Internet of Things (IoT), and blockchain Global sourcing maturity across key functions, including banking operations, IT services, digital services, and corporate functions Emerging themes in the banking industry, including Decentralized Finance (DeFi) exploration, navigating the rise of Banking-as-a-Service, challenges driving Customer Experience Management (CXM) outsourcing, mitigating tech adoption hurdles, and notable next-generation technology solutions Membership(s) Market Vista™ Sourcing and Vendor Management
  • Thematic Report

    Dec. 12, 2024
    Market Vista™ Q4 2024 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging trends in offshoring. Scope All industries and geographies Contents This report examines: Key market trends in Q3 2024 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q4 2024 report The Market Vista Q4 2024 dashboard Membership(s) Market Vista™ Sourcing and Vendor Management  
  • Webinar

    Dec. 10, 2024
    Watch us as we reveal findings from the annual “Mapping the Next: Key Priorities for 2025” study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year. This session spotlighted leaders’ core priorities, such as technology adoption, digital transformation, generative AI, customer experience, and sustainability. Our experts also discussed critical global services decisions, including build vs. buy strategies, in-house vs. outsourcing, onshore vs. offshore operations, and the balance between long-term and short-term contracts. This is your chance to hear exclusive, high-impact insights and gain an edge so you can make more informed decisions that will improve organizational resilience, competitiveness, and chances of future success for 2025. What questions did the webinar answer for the participants? What are the trends that will shape the global services market in 2025? What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations? What is the enterprise outlook on tech and AI adoption in 2025? Which digital services and next-generation capabilities are expected to be in demand? How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?
  • Thematic Report

    Sep. 10, 2024
    Market Vista™ Q3 2024 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging trends in offshoring. Scope All industries and geographies Contents This report examines: Key market trends in Q2 2024 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q3 2024 report The Market Vista Q3 2024 dashboard Membership(s) Market Vista™ Sourcing and Vendor Management