Revenue Cycle Management (RCM) Operations – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 26 RCM operations service providers. It offers a detailed profile of each RCM service provider – with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations – and specifies the provider’s position on the Everest Group PEAK Matrix®. The report also provides insights into the global RCM operations – service provider landscape. Scope Industry: RCM This compendium evaluates the following RCM service providers with multi-process capabilities: Access Healthcare, ACU-Serve, AGS Health, Atos, Aviacode, Cognizant, Exela Technologies, GeBBS, Genpact, HCL Technologies, HGS, Himagine Solutions, IKS Health, MedAssist (Firstsource), Miramed Ajuba, NTT DATA, nThrive, Omega Healthcare, Optum, Prochant, R1 RCM, Shearwater Health, Sutherland Global Services, Teleperformance, Visionary RCM, and WNS Contents Each service provider profile captures the following details: RCM operations service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments Global RCM operations delivery locations: details of key delivery locations worldwide RCM operations client portfolio: major clients and recently-announced contracts, RCM revenue split by geography and engagement model, as well as FTE split by segment and delivery location RCM operations technology solutions: brief descriptions of key technology solutions Detailed assessment of RCM operations capabilities: market success, delivery capability assessment, and remarks on each service provider’s strengths and areas of improvement Membership(s)Healthcare Payer and Provider Business Process Sourcing and Vendor Management

The Mortgage Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers. Each profile includes scale, scope, technology solutions, risk management & regulatory reporting support, delivery locations, and Everest Group's assessment of the provider. We also present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global mortgage operations service provider landscape. The study will enable current and potential buyers of mortgage services to assess the providers on their areas of strength and development based on their desired capabilities. Scope The report evaluates 19 mortgage operations service providers: Accenture, Capgemini, Cognizant, Computershare Loan Services, Conduent, DXC Technology, Exela Technologies, EXL, HCL Technologies, Infosys, Mphasis-Digital Risk, Peoples Processing, Sutherland Global Services, Sourcepoint, TCS, Teleperformance, Unisys, Wipro, and WNS. Contents Each service provider profile captures the following mortgage operations-specific details Service suite and scale of operations, including key leaders, suite of offerings, FTEs, revenue, and recent developments Delivery locations, covering city-level details of key delivery locations across the world Capabilities and clients, including major engagements, revenue split by geography, FTE split by process coverage & location, and the number of clients by buyer size Technology solutions, capturing brief profiles of key technology solutions Risk management & regulatory reporting, profiling the providers’ risk management & regulatory reporting capabilities Everest Group assessment, including the service provider’s position on the Everest Group PEAK Matrix<span style="vertical-align: 4px; font-size: 10px;">®</span>, market share & delivery capability assessment, and overall remarks on service provider capabilities Membership(s) Banking Business Process Sourcing and Vendor Management

Customer Experience Management (CXM) Services in Europe, Middle East, and Africa (EMEA) – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 21 CXM service providers operating in EMEA. It offers a detailed profile of each CXM service provider – with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations – and specifies the provider’s position on the Everest Group PEAK Matrix®. Scope Industry: CXM This compendium evaluates the following CXM service providers in EMEA with multi-process capabilities: Atento, Bosch Service Solutions, Capita, Comdata Group, Concentrix, Conduent, Firstsource, Genpact, HCL, Infosys, Majorel, Sitel, Startek, Sutherland, Sykes, Tech Mahindra, Teleperformance, TELUS International, Transcom, Webhelp, and Wipro Contents Each service provider profile provides the following details: CXM services in EMEA service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments CXM services in EMEA client portfolio: major CXM investments, FTE split by geography, language, and process coverage CXM services in EMEA client portfolio: major engagements, revenue split by geography, industry, and number of clients by buyer size CXM services in EMEA delivery locations: details of key delivery locations worldwide Detailed assessment of CXM services in EMEA capabilities: market success, delivery capability assessment, and remarks on each service provider’s strengths and areas of improvement Membership(s) Customer Experience Management (CXM) Services, including Contact Center Outsourcing Sourcing and Vendor Management

Finance and Accounting Outsourcing (FAO) – Service Provider Compendium 2020 provides accurate, comprehensive, and fact-based snapshots of 25 FAO service providers. It offers a detailed profile of each FAO service provider – with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations – and specifies the provider’s position on the Everest Group PEAK Matrix®. The report also provides insights on the global FAO service provider landscape. Scope Industry: FAO This compendium evaluates the following FAO service providers with multi-process capabilities: Accenture, Capgemini, Cognizant, Concentrix, Conduent, Datamatics , DXC Technology, Exela Technologies, EXL, Genpact, HCL Technologies, Hexaware, IBM, Infosys, IQ BackOffice, NTT DATA, Quatrro, Startek, Sutherland Global Services, TCS, Tech Mahindra, Teleperformance, TMF Group, Wipro, and WNS Contents Each service provider profile provides the following details: FAO service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments FAO client portfolio: major clients and recently announced contracts, as well as FAO revenue split by geography, industry, and buyer size Global FAO delivery locations: details of key delivery locations worldwide FAO technology solutions: brief descriptions of key technology solutions Detailed assessment of FAO capabilities: market success, delivery capability assessment, and remarks on each service provider’s strengths and areas of improvement Membership(s) Finance & Accounting Outsourcing Sourcing and Vendor Management

The Insurance Analytics & Insights (A&I) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 11 insurance A&I service providers. The research presents the providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the global insurance A&I service provider landscape. The study will enable current and potential buyers of insurance A&I services to assess the providers on their areas of strength and development based on desired capabilities. Scope The report evaluates 11 insurance A&I service providers: Bridgei2i, Capgemini, CGI, Cognizant, DXC Technology, EXL, Genpact, Mphasis, NTT DATA, Sutherland Global Services, and WNS. Contents Each service provider profile captures the following insurance A&I-related details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, and recent developments Capabilities: major engagements, services split by line of business, functional areas, geography, and buyer size Delivery locations: city-level detail of key delivery locations worldwide Technology solutions: brief descriptions of key technology solutions Investments and partnerships: acquisitions, partnerships, investments, and recent developments Membership(s)Insurance Business Process Sourcing and Vendor Management

Procurement Outsourcing (PO) – Service Provider Compendium 2020 provides accurate, comprehensive, and fact-based snapshots of 17 PO service providers. It offers a detailed profile of each PO service provider, with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also provides insights on the global PO service provider landscape. Each profile also specifies the service provider’s position on the Everest Group PEAK Matrix®. Scope This compendium evaluates the following PO service providers with multi-process capabilities: Accenture, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Dragon Sourcing, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. Contents Each service provider profile provides the following details: PO service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments PO client portfolio: major clients and recently announced contracts, as well as PO revenue split by geography, industry, and buyer size Global PO delivery locations: details of key delivery locations worldwide PO technology solutions: brief descriptions of key technology solutions Detailed assessment of PO capabilities: market success, delivery capability assessment, and remarks on each service provider’s strengths and areas of improvement Membership(s) Procurement Outsourcing (PO) Sourcing and Vendor Management

The Banking BPS – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 banking BPS service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global banking BPS service provider landscape. The study will enable current and potential buyers of banking services to assess the providers on their areas of strength and development based on desired capabilities. Scope The report evaluates 31 banking BPS service providers: Accenture, Avaloq, Atos-Syntel, Capgemini, CGI, Cognizant, Concentrix, Conduent, Conneqt, Datamatics, DXC, Exela, Equiniti, EXL, Firstsource, FIS, Genpact, HCL, IBM, Infosys, Mphasis, NIIT, NTT DATA, Sutherland Global Services, Teleperformance, TCS, Tech Mahindra, Virtusa, Volante, Wipro, and WNS. Contents Each service provider profile captures the following banking BPS-related details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail of key delivery locations worldwide Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage and location, and number of contracts by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership(s) Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)

The Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 healthcare payer operations service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the global healthcare payer operations service provider landscape. The study will enable current and potential buyers of healthcare payer services to assess the providers on their areas of strength and development based on desired capabilities. Scope The report evaluates 29 healthcare payer operations service providers: Accenture, Apexon Health, Atos Syntel, Capgemini, CGI, Change Healthcare, Cognizant, Concentrix, Conduent, DXC Technology, Exela Technologies, EXL, Firstsource, Genpact, HCL, Hexaware, HGS, Infosys, Mphasis, NTT DATA, Omega Healthcare, Optum, Shearwater Health, Sutherland, Tech Mahindra, Teleperformance, Visionary RCM, Wipro, and WNS. Contents Each service provider profile captures the following healthcare payer-related details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail of key delivery locations worldwide Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage and location, and number of contracts by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership Healthcare & Life Sciences Business Process Outsourcing

The P&C Insurance BPO – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 10 P&C insurance BPO service providers. The report enables current and potential buyers of P&C insurance services to assess providers on their areas of strength and development based on desired capabilities. The report is divided into 10 five-page service provider profiles, which present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the global P&C insurance BPO service provider landscape. Scope The report evaluates 10 P&C insurance BPO service providers: Cognizant, DXC Technology, Exela Technologies, EXL, Genpact, Infosys, Mphasis, Sutherland Global Services, TCS, and WNS. Contents Each service provider profile captures the following P&C insurance BPO details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail of key delivery locations across the world Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: service provider’s position on Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership(s) Insurance - Business Process Outsourcing (BPO)

The Capital Markets Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 24 capital markets operations service providers. In particular, the report allows current and potential buyers of capital markets operation services to assess providers on their areas of strength and development vis-a-vis desired capabilities. Scope The report evaluates 24 capital markets operations service providers: Accenture, Atos Syntel, Avaloq, Broadridge BPO, Capco, Capgemini, Cognizant, Conduent, DXC Technology, eClerx, Exela Technologies, EXL, FIS, Genpact, HCL Technologies, Hexaware, Infosys, Mphasis, NIIT Technologies, TCS, Tech Mahindra, Viteos, Wipro, and WNS. Contents Each service provider profile captures the following capital markets operations details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail of key delivery locations across the world Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size Technology solutions: brief descriptions of key technology solutions Risk management & regulatory reporting: providers’ risk management & regulatory reporting capabilities Everest Group assessment: service provider’s position on Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership(s) Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)