In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to balance talent availability, supply risk, and costs. Watch Everest Group’s experts as they broke down the latest market dynamics, explored shoring strategies, and uncovered the opportunities hidden in emerging locations. Whether you’re looking to diversify your delivery mix to eliminate concentration risks or optimize your sourcing portfolio for talent availability, this webinar will equip you with the strategic insights needed to refine your location strategy and maintain a competitive edge. What questions did the webinar answer? What are the key considerations for sourcing leaders to optimize their outsourcing locations selection framework? Going into 2025, what location-related developments and trends should be on your radar? How can sourcing and VMO leaders create a future-ready shoring model?

In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of attrition, making it vital to analyze talent demand trends to anticipate external competition and identify leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2024 demand. Leveraging data from our Talent Genius™ tool, this report comprehensively analyzes the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends in India's IT services sector on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location.

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition by understanding key market dynamics and each location's related opportunities. Our report on Guadalajara, Mexico, offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Enterprises and providers’ delivery presence Key languages supported Key operating and business environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies.

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents. Our report on Cebu City, Philippines offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Enterprises and providers’ delivery presence Key languages supported Key operating and business environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Sourcing and Vendor Management

Everest Group’s Service Provider Compass™ reports offer multiparameter insights into providers’ presence, scale, and prominence for leading service providers in specific delivery locations. This report series integrates primary and secondary research data, focusing on the scale and delivery footprint, internal brand perception, and workforce profile in a specific location. Unlike other studies, this report emphasizes these factors over the depth and quality of services delivered. In this report, we assess providers’ capabilities in Malaysia across three parameters: Scale and delivery footprint: evaluating the geographical spread and operational capacity Brand perception: examining the brand’s perception in the industry and among stakeholders Workforce profile: analyzing the workforce’s composition and characteristics Based on these criteria, providers are categorized as Premier, Proven, and Promising. This edition focuses on Malaysia and offers data-driven insights into over 30 key providers’ capabilities in Customer Experience Management (CXM), and Information Technology – Application Development and Maintenance (IT-ADM) services. Enterprises can employ these insights to make informed global sourcing decisions and identify the right partners. Alternatively, providers can use the research as a benchmarking tool to measure their capabilities against competitors. Combined with other reports in Everest Group’s Location Insider™ subscription, the Service Provider Compass™ offers the most comprehensive resource on location trends and strategic insights, supporting enterprises in making well-informed location and outsourcing decisions. Membership(s) Locations Insider™ Sourcing and Vendor Management

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents. Our report on Guatemala offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Sourcing and Vendor Management

Often, deal conversations are impacted by cost and margin pressures across geographies. Standard and commodity IT service rates, as well as ACV/TCV reduction for managed services, are likely to decrease in the coming year, making it vital for service providers to account for this decline in ongoing or near-term bids. In this insightful webinar, Everest Group experts Parul Jain, Manish Malik, Harshit Mittal, and Ricky Sundrani explored the price and cost forecasts for the next 6 to 12 months across key categories, such as Applications, Infrastructure, and BPO services, across locations such as North America, Europe, and India. The team discussed whether leveraging low-cost locations might be the ideal route for deal fee reduction for service providers, as well as other levers for managing this predicted cost and price decline. From this webinar, attendees understood the latest standings on leading global service delivery locations, key factors driving price and cost changes, and the best strategies for navigating changing markets and mitigating margin erosion. What questions did the webinar answer for the participants? What are the key market trends influencing the shoring and sourcing decisions in 2024? What are the price and cost changes expected over the next 6-12 months, and what will drive these changes? How will they impact the overall commercial deals, and what are service providers doing to navigate through these changes (such as leveraging low-cost locations, gen AI, etc.)? How are service providers managing potentially shrinking margins?

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition in understanding key market dynamics and the related opportunities presented by each location. Our report on El Salvador offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Vendor and Sourcing Management

The global services market grew by approximately 12% in 2022, reaching a value of about US$275 billion. However, momentum slowed in 2023, with market revenue expanding only by 3-5% to nearly US$285 billion by year-end. Moreover, the global services market saw a marginal increase in headcount in 2023, with roughly 300,000 FTEs added to the workforce across various regions. In this Global Locations State of the Market Report 2024, we analyze the global services locations landscape, evaluate developments, and assess key trends to design an optimal locations portfolio strategy. The Key Trends report within this analysis examines global locations and center landscape, adoption trends from 2023, and leaders’ priorities for building a successful location mix in 2024. The report also examines headcount and revenue growth trends within the global services market at geographic/regional levels. It includes a breakdown of new center setups by geography and function, including IT application development and maintenance, IT infrastructure, engineering, R&D, contact center operations, and non-voice business services. Scope Industry: global services Geography: global Contents In this report, we examine: Key trends shaping the global locations landscape Geography-specific trends across offshore/nearshore locations Onshore parameters of global services delivery Key trends for enterprise locations/workforce strategy Membership(s) Locations Insider™ Sourcing and Vendor Management

As businesses navigate the changing global landscape and economic uncertainties, Southeast Asia has emerged as a promising destination for offshore and nearshore operations. The region offers numerous advantages, including a vibrant market, diverse talent pool, language scalability, and a favorable business environment. To capitalize on the potential of Southeast Asia, enterprises must carefully consider the trade-offs and risks associated with operating in the region. This involves understanding the role of each country in their global delivery portfolios and evaluating the opportunities available. This report provides a comprehensive overview of Southeast Asia as an emerging delivery destination for offshore and nearshore operations, highlighting the region’s potential for growth and success in the IT-BP ecosystem. Scope Geography: Southeast Asia Services: IT-BP Contents In this report, we examine: The drivers of IT-BP delivery growth in Southeast Asia Trade-offs and associated risks of operating in Southeast Asia Key market participants operating in Southeast Asia Global services delivery, talent, language scalability, financial attractiveness, wage inflation, operating risk across key cities, and government policies Membership(s) Locations Insider™ Outsourcing Excellence