Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition by understanding key market dynamics and the related opportunities that each location presents. Our report on Sri Lanka offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight combined with other reports in Everest Group’s Locations Insider™ subscription makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Scope: Industry: Global sourcing Geography: Sri Lanka Contents: In this report, we: Provide an overview of Sri Lanka as a global services delivery location Examine market activity Offer a talent and cost overview Analyze the location’s risk profile Membership(s) Locations Insider™ Sourcing and Vendor Management

This Accelerator is available only to GBS & Shared Services members. For information on membership, please contact us GBS organizations need to rapidly adapt to continuous changes in the external environment in a productive and cost-efficient manner. They are starting to showcase dynamic capabilities in quickly identifying and adapting to new challenges and opportunities by leveraging a Lean-Agile mindset. This Everest Group accelerator helps GBS organizations identify benefits of being agile and understand types and characteristics of an agile GBS organization. It also highlights Everest Group’s GBS agility assessment framework, some common pitfalls to avoid in the agility journey, and a case study to enable organizations to kickstart/accelerate their agile initiative. Scope All industries and geographies Services: IT and business process services Contents Defining business agility Benefits of being agile Four types of agile GBS organizations Characteristics of an agile GBS organization Everest Group’s GBS agility assessment framework Ten common pitfalls to avoid in the agility journey Case study

The COVID-19 outbreak has disrupted an already strained global economy, adding to the financial and operating woes of many enterprises. Isolations and lockdown measures to contain the spread of the virus have disrupted established supply chains and business operations. And while the crisis has impacted almost all industries, some have been hit harder than others such as logistics, travel, hospitality, and non-essential retail. Over the past few years, Global Business Services (GBS) organizations and third-party service providers have played a key role in supporting enterprise operations. Challenges at the enterprise level, in the aftermath of the ongoing economic slowdown and pandemic, are impacting and will continue to impact these entities as well. However, the in-house model has matured over the years and developed greater resilience and value-adding differentiators. This viewpoint highlights enterprise priorities in the current scenario and their implications for GBS organizations. Scope All industries and geographies Contents In this report, we study: Enterprise priority areas amid COVID-19 The role played by GBS organizations in these disruptive times Perspectives around GBS divestitures Differentiation levers that will further strengthen the GBS value proposition Membership(s) Global Business Services (GBS) and Shared Services

In recent years, customer experience and digitalization of products and processes have taken centerstage in the engineering services domain. Enterprises continue to invest in emerging technologies such as AI, blockchain, and 5G and combine them with traditional engineering areas to create connected and intelligent products and enhanced services/operations. However, market players including enterprises, Global Engineering Centers (GECs), and service providers face challenges in identifying the right locations that can provide quality infrastructure, meet talent requirements, and act as a collaborative ecosystem for the delivery of product engineering services. Therefore, it is imperative for them to review their location strategies and develop a delivery portfolio that aligns with the blueprint of their go-to-market agenda. This Everest Group handbook helps market players identify the right location to support engineering services delivery by studying more than 15 parameters across five skill clusters – software, embedded, mechanical, design & research, and exponential technologies. It highlights the relative attractiveness of leading global locations for supporting engineering services based on a comprehensive and multi-faceted assessment. The handbook analyzes engineering delivery attractiveness on two broad dimensions, Enablers and Engineering Services Talent Pulse, as described below: Enablers: Includes an assessment of enabling drivers essential for delivering engineering services, based on 10+ parameters, grouped into four clusters: Infrastructure Talent potential Collaboration ecosystem Business environment Talent Pulse: Includes an assessment of market maturity for delivering engineering services, based on more than five parameters, grouped into three broad clusters: Adoption maturity Competitive intensity Financial feasibility Scope The handbook analyzes the engineering delivery attractiveness of 18 delivery locations across major geographies and industries for software, embedded, mechanical, design & research, and exponential technologies. Contents This report provides detailed and relative assessment of 18 engineering services delivery locations globally. It will help stakeholders that are evaluating locations to deliver engineering services and need actionable insights based on an assessment of multiple parameters, including talent potential, cost savings, and business ecosystem. Membership(s) Locations Insider™ Engineering Services

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition in understanding key market dynamics and the related opportunities presented by each location. Our report on Thiruvananthapuram, India offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition in understanding key market dynamics and the related opportunities presented by each location. Our report on Israel offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™