Intelligent Document Processing (IDP) uses AI to capture, categorize, and extract data from various document types for further processing. This typically non-invasive solution can integrate with internal applications, systems, and other automation platforms. IDP technology providers are increasingly offering low-/no-code capabilities to enable citizen developers to build document intake and processing workflows. Providers are also integrating IDP with large language models and agentic AI capabilities to improve extraction accuracy, enhance context understanding, and enable end-to-end document processing. IDP adoption helps enterprises save costs, improve workforce productivity, and improve employee and customer experiences. In this report, we examine the IDP market, including buyers, software providers, and third-party enablers (providers and system integrators). The report also analyzes market size and adoption trends, buyer satisfaction, product capabilities and trends, solution characteristics, provider landscape, IDP adoption challenges, and outlook for 2025-26. It also offers insights into the Banking and Financial Services (BFS)-specific IDP market, covering key use cases, capabilities, and trends.

Organizations must remain agile and efficient amid changing customer expectations, technology advances, and workforce dynamics. To gain a competitive edge, they are accelerating digital transformation initiatives by adopting digital enablers and automation. However, many continue to face challenges such as limited process visibility, documentation, and optimization – hindering their ability to identify bottlenecks, reduce manual errors, and make strategic decisions effectively. That is where Digital Interaction Intelligence (DII) comes in. DII provides a fact-based approach to discovering as-is processes, capturing user interactions, classifying tasks into processes without manual intervention, aggregating data and its business context across users and desktops, generating digital interaction graphs, and deriving relevant business insights for continuous process improvements. In this Viewpoint, we help enterprises build a compelling business case for adopting DII, ensuring successful outcomes and transformative results. Scope All industries and geographies Contents In this report, we examine DII, including its definition, architecture, applications, and business case.

Intelligent Document Processing (IDP) products remain vital in enterprises’ automation technology portfolios. It uses AI technologies, such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning, to classify and extract information from structured, semi-structured, and unstructured documents. Generative AI and agentic AI advances are driving providers to enhance their IDP capabilities. IDP integrates with internal applications, systems, and other automation platforms, offering a non-invasive approach. Continuous advances in IDP products result in ongoing improvements in capabilities, features, and functionalities. In the Banking and Financial Services (BFS) industry, the demand for specialized processing solutions is growing due to the document-intensive processes and their substantial presence in the broader IDP market. Since the BFS industry’s highly regulated nature of BFS industry, enterprises must carefully select a reliable and compliant IDP technology provider to successfully implement IDP. This compendium provides accurate, comprehensive, and fact-based snapshots of 29 leading IDP technology providers, including 10 leading BFS-specific IDP technology providers. Each profile includes the provider’s company overview, recent deals and announcements, market adoption and client portfolio mix, product features, and functionalities. Scope All industries and geographies The report examines IDP solutions that are sold on license, regardless of any ongoing business or IT process outsourcing or managed services This assessment is based on Everest Group’s annual RFI process for the year 2024-25, interactions with leading IDP technology providers, client reference checks, and an ongoing analysis of the IDP market Contents In this report, we: Assess providers’ recent deals and announcements Evaluate IDP products’ market adoption Analyze providers’ client portfolio mix and partnerships Examine providers’ product features

Intelligent Document Processing (IDP) products remain vital in enterprises’ automation technology portfolios. IDP uses AI technologies, such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning, to classify and extract information from structured, semi-structured, and unstructured documents. Generative AI and agentic AI advances are also driving providers to enhance their IDP capabilities. The Banking and Financial Services (BFS) industry has shown strong demand for specialized processing capabilities due to numerous document-intensive processes and its significant market presence in the IDP market. IDP products’ advanced capabilities, features, and functionalities further drive this demand. Given the industry’s highly regulated nature, enterprises must collaborate with the right IDP technology providers to successfully implement IDP. In this report, we analyze 29 leading IDP technology providers’ and 10 BFS industry-specific IDP providers’ capabilities on Everest Group’s PEAK Matrix®. This research helps buyers select the right-fit technology providers for their needs and empowers technology providers to benchmark themselves against their competition. Scope All industries and geographies The report focuses on IDP solutions sold on license, regardless of any ongoing business or IT process outsourcing or managed services The report includes leading technology providers in the IDP market and providers that focus on the BFS-specific IDP market Contents In this report, we: Assess leading IDP technology providers and those specializing in BFS-specific IDP processes Position providers as Leaders, Major Contenders, Aspirants, and Star Performers Analyze the technology providers market’s competitive landscape Compare providers’ key strengths and limitations

The finance function is evolving beyond its traditional role to become a strategic business enabler. The need for real-time alignment and agility to support key business outcomes that CFOs prioritize is driving autonomous finance’s demand. AI’s evolution, including generative and agentic AI, and cloud are leading to more agile, transparent, and efficient financial ecosystems, which are fundamental to autonomous finance. This report examines HighRadius’ approach to autonomous finance, as unveiled at its Radiance 2025 event, and evaluate the company’s position in the evolving finance technology landscape. It explores key strategic and functional updates and announcements from the event and identifies opportunities for further enhancement.

Intelligent Document Processing (IDP) is an effective tool for enterprises seeking to reduce costs, improve employee and customer experiences, enhance overall efficiency, and tackle diverse document types. However, enterprises are often conservative when embarking on their IDP journeys due to ambiguity regarding the expected RoI and the impact IDP adoption can drive. In this report, we examine key IDP market trends and use cases across industries and functions. The report presents a detailed ROI assessment framework and evaluates IDP’s RoI across three use cases: invoice processing, insurance claims processing, and customer onboarding. By offering insights into various costs, hard and soft benefits, and RoI expectations, it equips business leaders to build a compelling business case for IDP adoption. The report also includes key success factors for organizations to gain maximum value from IDP deployment and unlock its full potential. Scope All industries and geographies Contents In this report, we: Examine IDP overview Assess key IDP use cases across industries and functions Analyze a framework to assess IDP’s RoI through three high-potential use cases Evaluate key success factors to maximize RoI from IDP Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

The Finance and Accounting Outsourcing (FAO) market is poised for significant growth due to increased outsourcing from first-generation adopters, particularly in the small and mid-market segments. These organizations are struggling with weak cash disposition, cost pressures, and the need for efficiency improvements. Small organizations are primarily cost-focused, while mid-market organizations prioritize efficiency and value-added capabilities, prompting them to embrace Finance and Accounting (F&A) outsourcing. This segment’s growth is further fueled by the emergence of high-growth niche industries, including PE firms, which present unique outsourcing drivers. Small and large F&A providers are capitalizing on this opportunity by building tailored capabilities to meet the segment’s demands. They are differentiating themselves by offering contractual flexibility, bundled IT-F&A solutions, and verticalized F&A offerings. In this report, we explore the rise of small and mid-market organizations in FAO and F&A providers’ evolving strategies. The report provides comprehensive coverage of the FAO market during 2023-24, analyzing regional nuances, buyer adoption trends, growth drivers, and the growth of the small and mid-market segments in FAO. Scope All industries and geographies This research leverages our interactions with 33 leading FAO service providers and enterprise stakeholders worldwide Contents In this report, we examine: FAO market FAO buyer trends The rise of small and mid-market organizations in FAO F&A providers’ response to small and mid-market buyers’ demands Membership(s) Finance and Accounting Sourcing and Vendor Management

Becoming a data-driven business is vital for improving stakeholder experiences and operational efficiencies. Manual techniques limit visibility into processes and tasks. Process mining analyzes structured data in processes, but user interactions with business applications go uncaptured. As most employees work on third-party applications, capturing user interaction data is essential for completely understanding end-to-end processes. Digital Interaction Intelligence (DII) addresses this gap by capturing and analyzing user interactions, offering insights into workflows, and enabling enterprises to unlock increased business value through more informed decisions and process optimizations. Everest Group’s DII Playbook comprehensively explains the DII solution’s key components and functionalities, including its applications, benefits, and use cases across industries and business functions. It highlights DII market characteristics, including its current market status and adoption across market segments. Additionally, the playbook offers valuable insights, methodologies, and practical guidance to enterprises at different stages of their process automation and transformation journeys to maximize their DII impact. Scope All industries and geographies Contents In this report, we: Evaluate the need for data-driven decision-making Analyze process mining limitations Examine DII, including its key components and product functionalities Assess DII applications, associated benefits, and use cases Understand DII market characteristics, including DII’s state of market and adoption Explore enterprises’ DII journeys Membership(s) Service Optimization Technologies Sourcing and Vendor Management

With the forthcoming SAP support end deadline of December 2027, as well as the increasing promise of AI-driven technologies, enterprises have been moving rapidly from legacy to cloud solutions. In particular, SAP S/4HANA adoption could prove a game-changer for enterprise finance functions, given its central role in managing and analyzing financial data for informed decision-making. However, for the implementation of SAP S/4HANA to be successful, there are several key imperatives to understand and follow. Watch Harpreet Makan, Practice Director, and Abhishek Mundra, Practice Director, for an enlightening webinar on driving finance transformation using S/4HANA. The discussion included the evolving role of the CFO in the implementation of transformative tech, as well as the strategic, operational and governance aspects of developing a successful transformation strategy. Attendees came away with a good understanding of best practices for implementing SAP S/4HANA, and how third-party service providers are reconfiguring their offering to better aid in finance transformations with S/4HANA. What questions did the webinar answer for the participants? What are the key buyer imperatives for finance transformation? Why should the CFO and the finance organization care about S/4HANA transformation? What are the best practices while undertaking finance transformation with S/4HANA? What role can the CFO and finance organization play to help ensure success of S4 transformation? How to find the right service provider to partner with for your transformation journey?

In today's volatile and competitive business environment, the Order-to-Cash (O2C) process, a traditionally back-office function of Finance and Accounting (F&A), has emerged as a critical focal point for enterprises. Serving as the converging hub of F&A, supply chain management, sales, and customer experience management (CXM) functions, it presents a unique opportunity to improve cash flow, minimize risks, and elevate stakeholder experience. Evolving customer expectations have created an urgent need for enterprises to technologically transform their O2C processes and create a connected O2C technology ecosystem. To address evolving enterprise priorities, the O2C technology landscape is undergoing several developments such as new providers’ rapid emergence, scope expansion, investments in AI, and increased focus on contextualization. This report highlights the challenges enterprises face with the O2C function’s current state and establishes the urgent need to improve O2C processes. It explores a technology-powered O2C function’s business benefits and provides insights into the O2C technology space’s recent developments and future outlook. This report also includes various O2C technology providers’ comprehensive profiles, covering their solutions and offerings, client footprint, and partnerships. Scope All industries and geographies Contents In this report, we focus on: Challenges in the O2C function’s current state A technology-powered O2C function’s key business benefits The O2C technology provider landscape’s overview Recent developments shaping up the O2C technology space Future outlook Key O2C technology providers Membership(s) Finance and Accounting Sourcing and Vendor Management