In today’s volatile and growth-focused economic landscape, with increasing stakeholder expectations, traditional Financial Planning and Analysis (FP&A) systems are no longer sufficient. These systems are often static, rely on manual data consolidation, and offer siloed reporting, making them unable to keep pace with modern enterprises’ dynamic needs. Finance leaders are now expected not only to interpret historical performance but also to steer business strategy in real-time. Systems of Execution (SoE) are autonomous, decision-executing enterprise platforms that close the gap between insight and action. Unlike traditional systems of record or engagement, SoE unify real-time data integration, AI-orchestrated decision-making, and autonomous execution to equip FP&A teams with continuous, adaptive planning capabilities. These platforms enable enterprises to respond proactively to external shocks, dynamically model business scenarios, and align finance operations with enterprise-wide strategic objectives.

Enterprise reliance on manual methods to understand process inefficiencies has proved to be time consuming and error prone. The lack of as-is process visibility inhibits enterprises from truly transforming their businesses and achieving operational excellence.  In recent years, process mining has emerged as the strongest addition to enterprises’ technology arsenals to better understand and improve business processes. It is becoming the starting point for transformation and a vital feedback mechanism to drive continuous improvements within the organization. In this viewpoint, we explore the growing need and key drivers for process mining. We also discuss its capabilities that can enable enterprises to achieve well-rounded, scalable, and sustainable transformation. Scope All industries and geographies Contents In this report, we:  Introduce process mining Explore the current state of the market and the growing need for process mining Examine the key challenges that enterprises face in adopting and scaling process mining Detail the innovative capabilities that define the future of process mining and enable sustainable adoption Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

System transformation plays a vital role in enterprises’ digital transformation initiatives and enables them to keep pace with technical advances, meet market demands, and create greater value. However, many enterprises embark on system transformation journeys without understanding their existing business processes. Performing system transformation on non-optimal processes can amplify underlying inefficiencies, impacting the transformation project’s value. Hence, it is vital for enterprises to focus on process optimization that helps understand as-is processes, eliminate process inefficiencies, and reengineer processes to achieve the desired results. Today, mature enterprises are adopting process optimization to enhance their system transformation projects and overcome these barriers. In this viewpoint, we explore enterprises’ system transformation initiatives and identify mature enterprises that have achieved superior business outcomes by adopting process optimization. We also examine how mature enterprises have leveraged technologies such as process mining to enable data-driven process optimization in their system transformation projects. Scope All industries and geographies Contents In this report, we: Examine system transformation’s role in enabling digital transformation Study the importance of process optimization in system transformation Review technologies that empower enterprises’ process optimization efforts Provide the best practices and key success factors of process optimization Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Global enterprises are increasingly endorsing GBS organizations not only for helping them improve efficiencies and save costs, but also for demonstrating agility, resiliency, and the ability to step up and deliver complex and higher-value services. GBS organizations are constantly evolving to expand their focus beyond cost arbitrage and emerging as strategic value-add partners to their global parent firms. However, many GBS organizations continue to face challenges in expanding their scope and delivering the intended value due to the lack of end-to-end process visibility. Process mining addresses these challenges by utilizing enterprise digital footprints to monitor and optimize processes through a fact-based approach, enabling GBS organizations to discover and monitor processes, identify inefficiencies and root causes, and streamline and optimize processes across business functions. In this research, we outline the evolving priorities of GBS organizations, why they are strong candidates to leverage process mining solutions, and how process mining can become a key enabler for GBS organizations to deliver enhanced value for global enterprises. Scope All industries and geographies Contents This report examines: The evolving priorities of GBS The role of process mining in GBS The operationalization of process mining across functions Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. As corporate executives go back to the drawing board to re-examine their strategic priorities, they are increasingly regarding automation as a strategic initiative to emerge successful amid these uncertainties. For long, Robotic Process Automation (RPA) has remained a key enabler for enterprise automation. While the overall automation ecosystem is rapidly evolving through new technologies – such as Intelligent Document Processing (IDP), process mining, task mining, API-based automation, process orchestration, and conversational AI – these technologies only strengthen RPA, which continues to be a foundational element of enterprise automation. RPA provides a host of benefits to enterprises, including improved operational efficiency, enhanced customer and employee experience, and a workforce engaged in strategic activities. With Big Tech firms entering the space, RPA has become one of the fastest-growing software markets. In this report, we study 23 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select right-fit technology providers for their needs, while technology providers will be able to benchmark themselves against each other. Scope All industries and geographies Contents This PEAK Matrix® report examines: Everest Group’s PEAK Matrix® evaluation of RPA technology providers and their categorization into Leaders, Major Contenders, and Aspirants Competitive landscape of the RPA technology provider market Key RPA technology trends Key strengths and limitations of each RPA technology provider Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the tasks and activities involved in a process. The technology provides a data-based approach to process optimization through different applications and use cases spanning industries and process areas. The adoption of task mining solutions not only helps enterprises achieve cost savings and operational efficiencies by optimizing/automating tasks but also enhances the employee experience through better resource allocation. This research provides task mining buyers, software providers, and third-party enablers (service providers and system integrators) a detailed view of the task mining market by analyzing it across market size and adoption trends, solution characteristics, product capabilities and trends, provider landscape, and outlook for 2022-23. Scope All geographies and industries Task mining software products that are available for independent licensing have been considered for this report Contents In this report, we: Provide an overview of process intelligence and the task mining market Share buyer insights Consider task mining solution characteristics Assess task mining product capabilities and trends Examine the task mining provider landscape Share our market outlook for 2022-23 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the tasks and activities involved in a process. The technology provides a data-based approach to process optimization through different applications and use cases spanning industries and process areas. The adoption of task mining solutions not only helps enterprises achieve cost savings and operational efficiencies by optimizing/automating tasks, but also enhances employee experience through better resource allocation. In this report, we feature detailed profiles of 17 leading task mining technology providers and evaluate their offerings and capabilities to help buyers select the best-fit providers for their requirements. Scope Task mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market Contents This report provides key stakeholders a snapshot of 17 leading task mining technology providers’ offerings and capabilities. It also helps technology providers compare their offerings, capabilities, strengths, and limitations with industry peers. Each technology provider profile includes the following details: Company overview Recent deals & announcements Market adoption & client portfolio mix Product overview & partnerships Product features & functionalities and key enhancements Measure of capabilities across PEAK Matrix® dimensions Key strengths & limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Everest Group defines process mining as a fact-based approach to discovering, monitoring, and optimizing as-is processes by analyzing process-related information from event logs that enterprise systems, such as ERP and CRM, generate. Process mining products are rapidly evolving in terms of their capabilities, features, and functionalities and find a range of use cases in different business functions / verticals. Process mining solutions not only help enterprises achieve cost savings and operational efficiencies by identifying process optimization/automation opportunities, but also improve workforce productivity and enhance customer experience. This research provides process mining buyers, software providers, and third-party enablers (service providers and system integrators) a detailed view of the process mining market; analyzes it across dimensions including market size and adoption trends, solution characteristics, product capabilities and trends, and provider landscape; and shares the market outlook for 2022-23. Scope All geographies and industries Process mining software products that are available for independent licensing Contents In this report, we study: Overview of process intelligence Process mining market overview Buyer insights Process mining solution characteristics Process mining product capabilities and trends Process mining provider landscape Outlook for 2022-23 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Task mining plays a key role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys by providing a data-based approach to process optimization and automation. It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help achieve cost savings, improve operational efficiencies, and enhance employee experience. Technology providers are also evolving rapidly in terms of their product capabilities, features, and functionalities. However, to achieve success, it is critical for enterprises to select the right-fit task mining technology partners. In this report, we study 17 task mining technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Scope Task mining software products that are available independent of professional services All industries and geographies Assessment based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market Contents In this PEAK Matrix® report, we look at: Everest Group’s PEAK Matrix® evaluation of 17 task mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants Process intelligence products Competitive landscape of the task mining technology provider market Key task mining technology trends Strengths and limitations of each task mining technology provider studied Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Introduction Process mining plays a key role in enabling operational excellence and accelerating organizations’ digital transformation journeys by providing a fact-based approach to discovering, monitoring, and optimizing as-is processes. It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help improve operational efficiencies, ensure compliance, and enhance customer experience. Recognizing market needs, technology providers are rapidly ramping up their product capabilities, features, and functionalities. However, enterprises need to select the right-fit process mining technology partners to achieve market success. In this report, we feature detailed profiles of 19 leading process mining technology providers and evaluate their offerings and capabilities to help buyers select providers that can best serve their needs. Scope Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market Contents This report provides key stakeholders a snapshot of 19 leading process mining technology providers’ offerings and capabilities. It also helps technology providers to compare their offerings, capabilities, strengths, and limitations with other providers in the market. Each technology provider profile includes the following details: Company overview Recent deals & announcements Market adoption & client portfolio mix Product overview & partnerships Product features & functionalities and key enhancements Measure of capabilities across PEAK Matrix® dimensions Key strengths & limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management