This Snapshot is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Service Provider Snapshots provide a holistic and integrated view of leading service providers to aid strategic decision making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions. Contents: In this research, we analyze leading service providers across the following parameters: Overview: A snapshot of the service provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Business Process Services (BPS) snapshot: view of the service provider's performance across Everest Group PEAK Matrix® reports in the BPS domain Information Technology Services (ITS) snapshot: view of the service provider's performance across Everest Group PEAK Matrix® reports in the ITS domain Delivery footprint and headcount: graphical representation of the service provider’s delivery presence and headcount across the globe Mergers & Acquisitions (M&A): details of the service provider’s M&A activities in the last year Key public announcements: a summary of important public announcements in the last year Sources: In addition to leveraging our research expertise of over 25 years, the service provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Snapshot is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Service Provider Snapshots provide a holistic and integrated view of leading service providers to aid strategic decision making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions. Contents: In this research, we analyze leading service providers across the following parameters: Overview: A snapshot of the service provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Business Process Services (BPS) snapshot: view of the service provider's performance across Everest Group PEAK Matrix® reports in the BPS domain Information Technology Services (ITS) snapshot: view of the service provider's performance across Everest Group PEAK Matrix® reports in the ITS domain Delivery footprint and headcount: graphical representation of the service provider’s delivery presence and headcount across the globe Mergers & Acquisitions (M&A): details of the service provider’s M&A activities in the last year Key public announcements: a summary of important public announcements in the last year Sources: In addition to leveraging our research expertise of over 25 years, the service provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

Enterprise IT imperatives are evolving to include cloud computing, DevOps for application development, container adoption, and cloud-based collaboration tools. Enterprise connectivity demands are also moving away from the traditional hub-and-spoke delivery model to direct connectivity to the cloud. To serve these demands, Software Defined Wide Area Network (SD-WAN) is emerging as a key transformation lever to enable direct connectivity from remote sites to the cloud, typically through the internet. Recognizing the opportunity, multiple start-ups have emerged to serve this space and drive innovation across network segments through next-generation orchestration, cloud-based security, analytics, and automation. In this research, we discuss the latest trends in the SD-WAN market and assess start-ups that provide SD-WAN solutions, focusing on their innovations, growth stories, and market impact. We present detailed profiles of 10 SD-WAN start-ups providing services and solutions such as edge SD-WAN appliances, multi-cloud connectivity, enhanced application performance, branch platforms, optimized bandwidth usage, cloud security, and managed SD-WAN. Each start-up profile provides a comprehensive picture of its technology capabilities, market growth, and perceived investor confidence. Scope of the analysis In this research, we share research-backed trends impacting the SD-WAN market, evaluate the role of start-ups in the SD-WAN ecosystem, and assess the following SD-WAN vendor start-ups: 128 Technology, Aryaka Networks, Bigleaf Networks, Cato Networks, CloudGenix, Innucloud, Multiapplied Networks, SimpleWAN, Versa Networks, and Zenlayer. Membership(s) Cloud & Infrastructure Services

Optimizing Governance, Risk, and Compliance (GRC) spend has become one of the top concerns for enterprises across industries. Increasing costs to manage emerging risks, adhere to stringent compliance requirements, and modernize legacy GRC systems to support digital adoption is creating a strong demand for next-generation regulatory solutions and services. Moreover, the increase in complexity of regulations is causing enterprises to think of a dynamic GRC model to rapidly adopt to technology-led regulations and avoid heavy penalties. Startups are disrupting the GRC space by applying emerging technologies and innovative operating and business models to exploit the GRC opportunity, and thus building an extended “the RegTech ecosystem” Startups are driving innovation across GRC categories using digital technologies such as Artificial Intelligence (AI), Machine Learning (ML), analytics, cloud, Application Programming Interface (API), automation, and blockchain. The RegTech buzz is being fueled by significant investments from venture capitalists, partnerships with large established players, and support from regulatory bodies In this research we have assessed RegTech startups, primarily focusing on their growth, investor confidence, quality & impact of their solution offerings, and the brand recognition they have created in the market We have shortlisted 35 RegTech startups across seven categories of the RegTech ecosystem, as well as provided a brief overview of each startup including key technology levers used by each one SCOPE OF THE ANALYSIS Industry: Regulatory Technology (RegTech) in BFS Geography: Global Membership(s) Banking and Financial Services (BFS) – IT Services

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Government Sector includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Technology & Communication (T&C) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Healthcare includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region. SCOPE Outsourcing transaction trends GIC developments for buyers in the region Service provider activity and deal information CONTENTS The Q1 2017 Buyer Geography Trends report for Rest of the World (ROW) includes data and insights, specific to this region spanning across Overall trends in outsourcing transactions Outsourcing transaction activity by process, subprocess, and industry vertical Global In-house Center (GIC) market overview including recent set-ups, expansion, and divestitures Transaction activity by service providers and service provider market share Significant deals signed by leading companies

Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region. SCOPE Outsourcing transaction trends GIC developments for buyers in the region Service provider activity and deal information CONTENTS The Q1 2017 Buyer Geography Trends report for Europe includes data and insights, specific to this region spanning across Overall trends in outsourcing transactions Outsourcing transaction activity by process, subprocess, and industry vertical Global In-house Center (GIC) market overview including recent set-ups, expansion, and divestitures Transaction activity by service providers and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Banking, Financial Services, and Insurance (BFSI) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies