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  • Thematic Report

    Feb. 07, 2023
    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the top sustainability approaches and roadblocks. View this webinar where we delivered the survey results along with strategies and ESG best practices that incentivize and grow sustainability within the organization. Our speakers also introduced Everest Group’s emerging philosophy for sustainability, which helps organizations remain aware of current conversations, opportunities, competitive advantages, and strategic decision-making. Our speakers discussed: The newest trends for 2023 on sustainability Sustainability planning challenges and how to address them Our philosophy for sustainability and how organizations can embrace the business benefits and opportunities
  • Webinar

    June 29, 2021
    On June 29, Everest Group hosted a webinar titled, "Creating a Skilling Strategy for the Future in Your GBS Organization." Global Business Services (GBS) organizations are evolving to become global hubs that house deep-domain expertise and next-generation skills for the enterprise. As a result, the need for GBS organizations to form a robust, futuristic skilling strategy will be critical to success. Everest Group and The Conference Board recently conducted an extensive study to identify best-in-class skilling strategies in leading global organizations. Watch this webinar to discover our key learnings from the study that will help GBS organizations plan for the next phase of their talent and skilling journeys. Our experts delivered takeaways including: The key skill gaps in GBS organizations The strategies of designing and implementing skilling strategies Insights on how your peers are structuring their skilling teams to meet the evolving skill needs The key technologies GBS organizations are using for talent skilling
  • Webinar

    Dec. 10, 2020
    On December 10, Everest Group hosted a webinar titled, "2021 Outlook: Recalibrating for Resilience." This annual, much-anticipated webinar revealed the results of the 2021 Key Issues Study focused on global sourcing. This year, Everest Group was pleased to partner with the Global Technology & Business Services Council (GT&BSC) to drive participation in the research. Everest Group is proud to be the research partner of both the GT&BSC and IAOP, a member organization of the GT&BSC. The research insights address the concerns that we all have: How are companies planning to put this turbulent year behind them? Are 2020’s business results going to be as dismal as we think? We explain why we think there is pent-op-timism (and what that means!) and what business implications it has. We’ll also discuss how the trends differ by geographical region. Questions we answer: What’s the anticipated top business challenge in 2021? What are the top digital capabilities priorities? What are the expected critical business model changes and areas of innovation for the next couple of years? What are the highest ranked levers to increase business resilience? What are the challenges related to talent? How are sourcing models, portfolios, and providers changing?
  • Viewpoint

    June 26, 2020
    Fast-evolving customer needs and increasing pressure on margins are driving enterprises to focus on agility, process efficiency, and precision. For decades, enterprises have leveraged offshoring, automation, and cost optimization to improve organizational efficiencies. As the benefits of these strategies become increasingly apparent, companies are shifting their attention toward workforce productivity as the next frontier to augment service delivery and drive organizational efficiencies. This viewpoint highlights the need to include productivity in organizations’ executive agendas, with special emphasis on the diverse analytical tools that best-in-class players are currently deploying. These tools not only help monitor productivity, but also provide insights into workflows, work behavior patterns, skill gaps, and training efficacy, as well as help compare effectiveness across teams. Deep data insights from productivity tools are helping best-in-class organizations create strategies to promote best practices, take corrective actions, and assess new workforce models, particularly remote working. Productivity-related insights are enabling companies to unlock the full potential of human capital, including developing targeted talent acquisition and development strategies, structured outsourcing contracts, enhanced work-flow sequencing, and benchmarks of acceptable work patterns. Scope   All industries and geographies     Organizations: enterprises, service providers, Global Business Services (GBS) centers   Contents   We study the following topics in this viewpoint:   The importance of measuring productivity for organizations Productivity metrics to track Productivity measurement platforms A deep dive into two operating models to measure productivity Key implications for market players Membership(s) Market Vista™
  • Webinar

    June 23, 2020
    On June 23, Everest Group hosted a webinar titled, "Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy." The future is now for Work From Home (WFH). While WFH is not a new concept, COVID-19 has dramatically changed the way global leaders look at the need for, and benefits of, WFH. As a result, scaled WFH is inevitable in the global services industry, even after COVID-19-related restrictions ease. In this webinar, we share insights you can use in developing your global business services (GBS) WFH strategy including: Convictions on the future state of WFH adoption Business case for scaled WFH adoption Best practices for integrating WFH into delivery models
  • Thematic Report

    May 28, 2020
    Global Business Services (GBS) organizations typically span multiple locations and, accordingly, reflect the norms and experiences of different cultures and geographies. Due to the natural evolution of multi-location organizations, it is common that they develop somewhat different mindsets and ways of working, often making it challenging to create a universal high-performance culture. This, in turn, can lead to a fragmented GBS organization, unless this is proactively managed. Celestica’s GBS organization intentionally oriented its development to include four “organizational processes.” These processes both create a high-performance mindset and generate cross-location culture, networks, and accountability. These four organizational processes have a “two-in-a-box” leadership model drawn from across their locations and create a “second hat” for each employee. The organizational processes operate in parallel with the operational processes, but the organizational process leadership is drawn from within the operational groups and does not add to the leadership responsibilities of the operational leaders, which provides increased development and networking opportunities across the teams while cementing relations across locations deeper into the organization. Scope To learn more about Celestica’s journey in developing its GBS model and establishing a high-performance culture, Everest Group interviewed Rodney Bergman, SVP of Global Business Services. In this Practitioner Perspective, Rodney shares his insights and perspectives on: The importance of “organizational processes” in creating a high-performance GBS An example of how to structure organizational processes to involve the entire GBS organization across locations The impact and benefits of a formal organizational process concept on the culture of a GBS organization  
  • Webinar

    May 19, 2020
    On May 19, Everest Group hosted a webinar titled, "What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy." To say that 2020 has been a turbulent year is an understatement. While the COVID-19 pandemic continues to affect services delivery today, the resulting economic downturn will have longer-term impact. As a result, organizations like yours are rapidly refocusing, reprioritizing, and redesigning their workforce strategies. What are the ideal approaches to reduce risks and tap into the most suited talent at the right location in the most optimal construct? Listen to this webinar to hear our experts share their insights based on our research – including conversations with executives who are right in the trenches, addressing these challenges. The webinar will help answer questions such as: How has COVID-19 impacted enterprise workforce strategies to date? What is the next normal for locations and delivery strategies in this unfolding economic environment? Will the balance between offshore, nearshore, and onshore change? How can organizations make their Business Continuity Planning (BCP) strategies simultaneously resilient and responsive?
  • Webinar

    April 30, 2020
    On April 30, Everest Group moderated a webinar titled, "Webinar Deck: Corporate Resilience: Practical Approaches and New Management Mindsets." Executive leaders across the global business community have quickly addressed the immediate needs of their organizations related to the COVID-19 crisis. Work-from-home is in place, productivity has reached near normal levels, and other immediate employee and client concerns are addressed. Now, as a result of the crisis, leaders face the opportunity to implement – and accelerate – visions that will future-proof and re-imagine their operating models and businesses. In this webinar, we will share our collective insights on ways leaders can approach the opportunity ahead of them, which we’ve deemed “the great unsticking of new ideas,” and the technology that will help them realize breakthrough changes for the next normal. Senior IT and business operations experts will gain expert insights and answers to questions such as: How do you develop a clear strategy, gain corporate alignment, and effectively measure and assess success moving forward? Is virtualization essential for business continuity? How do you virtualize more effectively using collaborative tools, cloud, and AI? How do you effectively and practically establish a resilient mindset across the organization? How do you monitor employee engagement? How have various stakeholder expectations shifted? What previous norms should you challenge?
  • Viewpoint

    March 20, 2020
    As the world’s attention has increasingly turned towards the COVID-19 virus over the course of 2020, most shared services organizations have already triggered their business continuity plans and adjusted their operations. The uncertainty associated with a risk such as a virus – unbounded by location or other formal borders – will continue for some time and require sustained diligence and proactive efforts to adjust as new information becomes available. In this viewpoint, we offer a recap of the standard responses that most organizations have taken, some best-in-class industry practices, and a view on how the new normal, post-COVID, would look like. These perspectives are drawn from both our previous experience with organizations reacting to pandemics (such as SARS, MERS, and Zikka) and specific responses in the current COVID-19 situation. It is critical to acknowledge that the impact from COVID-19 is different from other forms of crisis such as natural disasters or civil unrest, as it can potentially disrupt multiple locations across geographies at the same time, as well as the uncertainty attached to the duration of impact. Membership(s) Catalyst™ Locations Insider™ Market Vista™
  • Webinar

    Feb. 04, 2020
    On February, 4 Everest Group hosted a webinar titled, "Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce." Changing expectations for how Global Business Centers deliver value and innovation, combined with the increasing adoption of intelligent automation technologies, are dramatically impacting the talent equation across shared services and outsourcing activities. To address these challenges, this session will provide you with actionable insights on related topics, including: Workforce planning for the future Talent scarcity challenges and options Getting more from the existing workforce We will answer the following questions: Why and how are talent needs evolving? What are the options to address future talent needs? How do you balance the talent demand-supply dynamics? What are best-in-class organizations doing to cultivate a future-ready workforce?