Temenos has introduced a new AI-powered compliance solution, Financial Crime Mitigation (FCM) AI Agent, designed to address the financial services industry’s critical pain points in FCM. The platform aims to reduce false positives, screen real-time transactions, and automate manual compliance tasks, which are increasingly important as institutions grapple with high compliance costs and tighter regulatory timelines. This report reviews the platform’s value proposition and its alignment with key enterprise objectives, including improved efficiency and support for diverse deployment models. The report highlights Temenos’ strong performance, delivering false positive rates below 2% – significantly below industry averages. Real-time alert handling, explainable AI models, and flexible deployment options (on-premises, SaaS, or cloud) underscore the platform’s adaptability across different IT environments. However, the review also flags areas requiring further clarity, such as cross-platform interoperability, lack of detailed performance benchmarks, and alignment with AI governance frameworks. Financial institutions looking to modernize compliance operations will benefit from understanding these factors as they assess Temenos’ FCM AI Agent for implementation. Scope Geography: global Industry: banking and financial services Service: financial crime and compliance Contents The report outlines:: Key enterprise issues and compliance objectives in FCM Overview of Temenos’ FCM AI Agent launch Temenos’ current capabilities and market positioning Everest Group’s review of the solution’s strengths and limitations

The Everest Group Leading 50™ Financial Crime and Compliance (FCC) Technology Providers 2025 report ranks technology providers specializing in regulatory compliance and financial crime prevention. This ranking is based on a comprehensive evaluation framework that assesses providers across four weighted parameters: scale and growth momentum, value-chain coverage, innovation and investment, and client/geographic coverage. The report offers in-depth insights into how the FCC technology landscape is transforming in response to rising regulatory complexity, the increasing sophistication of financial crime, and the shift toward proactive risk management. It highlights key trends reshaping the market, including the convergence of Fraud and AML (FRAML), the rapid adoption of AI/ML and generative AI, and the growing preference for cloud-native, modular, and low-/no-code platforms. Additionally, the report examines regional dynamics across North America, EMEA, APAC, and LATAM. It highlights providers that stand out in specific focus areas, such as digital identity verification, trade-finance compliance, transaction monitoring modernization, and crypto compliance. The report is a strategic resource for banks, FinTechs, capital markets, RegTechs, and technology providers seeking to benchmark, evaluate, or partner with FCC providers as they modernize compliance operations and strengthen their defenses against financial crime. Scope Industry: financial crime and compliance technology Geography: global Contents In this report, we examine: Leading 50™ FCC technology providers Financial crime and compliance technology trends and key drivers Leading 50™ financial crime and compliance technology providers’ geographical distribution Industry cloud partnerships for financial crime and compliance technology innovation Leveraging generative AI in FCC technology solutions Key investors shaping the FCC technology landscape SIs’ role in FCC technology adoption Implications for FCC technology providers The TRUST framework for building a resilient FCC strategy for enterprises

Financial Crime and Compliance (FCC) has become increasingly complex as financial institutions face growing regulatory scrutiny, sophisticated fraud schemes, and rising expectations for better customer experiences. Generative AI presents a compelling opportunity to transform FCC operations. It streamlines labor-intensive processes, enhances investigative accuracy, and reveals hidden insights. From real-time anomaly detection to faster due diligence and enriched case management, its potential to reshape the FCC value chain is significant. This report assesses the generative AI landscape for FCC. It examines key use cases across the FCC lifecycle, including dynamic screening, entity resolution, Fraud and AML (FRAML) monitoring, and anomaly detection. The report also evaluates how providers are developing solutions across the FCC lifecycle to deliver innovation. It evaluates 12 technology providers using Everest Group’s Innovation Watch Assessment framework, categorizing them as Luminaries, Fast Followers, Influencers, and Seekers. The report delivers insights into emerging provider solutions, their core capabilities, and the business challenges they address, equipping enterprises with a clear view of the evolving FCC technology landscape. Scope Industry: Banking and Financial Services (BFS) Geography: global Service: generative AI technology solutions under the FCC function Contents In this report, we Assess 12 FCC technology providers Position the providers on the Everest Group’s Innovation Watch Assessment framework as Luminaries, Fast Followers, Influencers, and Seekers Highlight providers’ capabilities and investments

The global payments market is rapidly transforming, driven by technology advances and digitalization. As the payment enterprise ecosystem becomes more diverse and interconnected, companies must make strategic sourcing decisions to remain competitive and prepared for the eventual stabilization of macroeconomic disruptions. This report provides actionable insights to help payment enterprises make informed partner selection decisions, offering a comprehensive guide on optimal sourcing strategies. It also includes a comprehensive supplier assessment, profiling 20 IT-BP and 10 product-heritage providers. Real-time payments, account-to-account advances, and emerging technologies, such as AI and blockchain, are reshaping the market. Digital wallets are gaining traction, and enterprises must modernize their infrastructures and enhance customer experience to stay competitive. This report serves as a vital handbook for sourcing strategies, enabling payment enterprises to navigate challenges and seize long-term success opportunities. Scope Industry: banking and financial services Geography: global Services: payment business processes and information technology services Contents In this report, we: Examine the diverse ecosystem of payment enterprises and their unique sourcing challenges Present a three-step framework to guide sourcing and partner selection decisions Provide detailed profiles of 20 IT-BP and 10 product-heritage providers Membership(s) Banking Business Process Financial Crime and Compliance Operations​ Banking Information Technology Sourcing and Vendor Management

AI has evolved from simple rule-based systems to complex ML algorithms that mimic human cognition. Technology advances have enabled AI to excel in natural language processing, computer vision, and autonomous decision-making. Additionally, the rise of gen AI, capable of creating original content such as art, music, and literature, has opened new creative frontiers. AI continues to evolve rapidly, promising greater capabilities and applications across multiple domains. One such area advancing significantly is the Property and Casualty (P&C) insurance operations landscape, which has matured technologically over the past few years, leading to increased adoption of automation, analytics, and cognitive tools. To understand how gen AI can create value for enterprises, Everest Group conducted an enterprise readiness survey among presidents, vice presidents, directors, and C-suite executives of over 20 P&C insurance enterprises in the US and the UK. In this viewpoint, we share key takeaways from the survey, focusing on the need, adoption, and urgency of deploying gen AI solutions across insurance operations, along with the associated risks and challenges. The insights include adoption across processes, operational readiness, data readiness, technology readiness, financial readiness, impact on people and sourcing strategies, analysis of use cases and prioritization framework, risks and barriers, and enterprise roadmap to implementing gen AI Scope Industry: insurance Geography: global Service: insurance bps Contents In this study, we Describe the journey from AI to gen AI Analyze potential challenges in gen AI integration Assess sourcing strategies and enterprises’ readiness to implement gen AI Analyze gen AI use cases and prioritization framework, along with an implementation roadmap Memberships Insurance Business Process Sourcing and Vendor Management

The dynamic payments market landscape is driven by technology advances and evolving consumer expectations. Heightened regulatory scrutiny and increased credit-based payment methods worldwide impact the global payments market. Digital wallets are a leading payment instrument. Firms are integrating gen AI to transform their payment operations. As digital transformation accelerates, customers demand faster, more secure, and convenient payment solutions. The competitive pressure to optimize costs and improve profit margins is driving the adoption of AI, blockchain, and cloud solutions. Enterprises should embrace open banking and modernize payment infrastructures to stay competitive and meet dynamic market needs. In this report, we examine enterprises’ evolving priorities in the payments industry. The report analyzes the current global payment market trends and the changing payments buyer landscape. It also explores the key digital levers used in payment enterprises’ sourcing priorities. Scope Industry: Banking and Financial Services (BFS) Geography: global Services: payments business process and IT Contents In this report, we Examine the payments landscape and key market trends Analyze key priorities shaping payment enterprises’ success Study the digital levers used in payment enterprises’ sourcing priorities Membership(s) Banking Business Process Banking Information Technology Financial Crime and Compliance Operations Outsourcing Excellence

Financial Crime and Compliance (FCC) operations are steadily as Banking and Financial Services (BFS) providers reduce operational expenses amid limited budgets. However, they must navigate complex regulations to avoid fines while maintaining a seamless customer experience. Additionally, rising fraud instances have compelled organizations to adopt advanced technology systems that predict and prevent fraud and lower manual intervention. BFS providers must balance these priorities to operate efficiently and compliantly in a dynamic landscape. The demand for end-to-end solutions has led technology, operations, and advisory functions to converge as providers offer comprehensive solution packages for various issues and requirements. In this report, we analyze FCC operations and providers’ focus areas, strategic investments, strengths, and limitations. Scope Industry: BFS Geography: global This report is based on data collected by Everest Group’s annual RFI process for the calendar year 2023, interactions with leading FCC operations providers, client reference checks, and a secondary ongoing analysis of the FCC operations market Contents In this report, we: Examine the emerging drivers and challenges enterprises face in FCC outsourcing Assess the ever-evolving provider landscape and trends Evaluate the FCC Business Process Services (BPS) market, buyer trends, and partnerships Membership(s) Financial Crime and Compliance Operations​ Banking and Financial Services Business Process Sourcing and Vendor Management

The Financial Crime and Compliance (FCC) Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 30 FCC operations service providers. It includes their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The study will enable current and potential buyers of FCC operations to assess the providers on their areas of strength and limitations based on desired capabilities. Scope Industry: Banking and Financial Services (BFS) Geography: global Contents The report features 30 provider profiles and includes: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail (subject to availability) of key delivery locations worldwide Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage and location, and number of contracts by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: providers’ position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of provider capabilities Membership(s) Financial Crime and Compliance Operations​ Banking and Financial Services Business Process Outsourcing Excellence

In the ever-evolving landscape of Banking and Financial Services (BFS), regulatory compliance stands as a cornerstone for sustainable operations and growth. This report meticulously dissects the dynamic regulatory environment surrounding BFS, highlighting key themes and trends shaping the industry’s trajectory. By ana historical trends of collapses, frauds and noncompliance, the report provides insights into regulators’ psyche and offers a nuanced exploration of the multifaceted factors influencing regulatory dynamics. Through rigorous analysis, the report not only identifies emerging challenges but also illuminates strategic opportunities for BFS enterprises to effectively navigate regulatory complexities. By delving into compliance costs, geographical disparities, and the strategic outsourcing journey for regulatory compliance, the report provides actionable insights tailored to the unique market standing and regulatory exposure of large enterprises, including banks, FinTechs, financial services firms, and niche providers. It also serves as a guiding beacon for BFS stakeholders, offering an actionable framework to assess regulatory compliance maturity, optimize operational efficiencies, and drive sustainable growth amid regulatory uncertainties. Scope Industry: BFS Geography: global Contents In this report, we examine: The evolving regulatory landscape in the BFS sector The motivations driving regulatory interventions Regulatory requirements for different BFS enterprises The strategic role of outsourcing in compliance Membership(s) Banking and Financial Services Business Process Outsourcing Excellence

The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Amid challenges such as rising fraud, evolving regulatory norms, economic pressures, and unique geopolitical circumstances, financial institutions and next-generation participants are striving to meet compliance standards. They are working to safeguard themselves from financial crimes while managing operational costs and enhancing delivery capabilities. The introduction of new regulations in the financial sector necessitates a dynamic regulatory compliance framework, posing a global management challenge for these institutions. In response to these challenges, the demand for digital-led FCC offerings is rising. Providers are seizing opportunities to leverage technology in their capabilities, provide platform-led solutions, and co-innovative advisory services to meet the industry’s growing demands. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines. In this report, we analyze the vision, delivery capabilities, and market successes of 30 FCC operations service providers and their relative position on Everest Group’s PEAK Matrix® for FCC operations. The study will assist key stakeholders, such as banks, financial institutions, FinTechs, RegTechs, service providers, and technology providers, to understand the current FCC operations landscape and make informed sourcing and partnership decisions. Scope Industry: BFS Geography: global The assessment is based on Everest Group’s annual RFI process and an ongoing analysis of the FCC operations market Contents This report features 30 FCC operations service provider profiles and includes: Each provider’s relative positioning on Everest Group’s PEAK Matrix® for FCC operations Providers’ market impact Providers’ vision and capability assessment across key dimensions Enterprise sourcing considerations Membership(s) Banking and Financial Services Business Process Outsourcing Excellence